SMSGlobal Reviews 176

Not Working in Greece Moblie Providers

Love the service. Just works the way it's supposed to. Very reliable.

We went through very easy integration and had prompt support from their team when required, I would recommend their solution for everyone

SMSGlobal`s team always handle any queries that we may have from time to time in a prompt efficient manner.

great people, great service.

My experience with SMS Global has always been a positive one.

They always handle any queries or issues that we may have from time to time in a prompt efficient manner. They are also pro-active in suggesting new ideas to better our exposure in marketing.

Overall SMS provider is good. If we take quality of delivery - I'd say this one is the best SMS gateway I've worked so far. However still some features are missing. As example - Send/receive API cannot be limited to some IP hence you can't add additional layer of security. Key is compromised - say goodbye to your credits. Also they do not offer any QA environment so you will loose money on testing. They do have ready to use libraries for some platforms though.

I subscribed only because the Email to SMS function, but its not working with me and support ticked raised before 7 days without any solution provided.

SMS does send if you limit it to simple format. Some limitations include Copy/paste causes problems.
Sometimes the sent doesn't show in reports but money still taken, usually if templates are used

good communication

Aws app does what it suppose to do.

Asked repeatedly to fix graph of sent text - months go by and not fixed.

I think this is generally a solid company, but I tried several times to update my email address without success. Gave up on that.

Had a problem after a password reset - couldn't login. Created a new account, but a setting form the old account was not allowed to be duplicated in the new account. I sent in a support ticket and expected to be emailed back, I got a phone call and the problem was resolved over the phone in a couple of minutes.

Good job support team!

Hi

I was very happy to find your service. Saved me integration time between Amazon SES, SNS, Lambda and My own domain.

However, your prices are a bit high. I hope those will be negotiable if our volume increases.

In terms of flexibility, I would like to be able to bring my own domain. Not use PhoneNumber @ smsglobal.com but rather use Number @ MyDomain.com by changing my DNS MX record to point to you somehow.

Is that possible?

Thanks
Alon

I was hoping this service would be more beneficial to my business, but I only receive sporadic notifications of my e-commerce sales and I have to solely rely on email notifications from another provider to let me respond quicker to sales, which is not as fast. SMS would have been the ideal response, but it's hit and miss when I do get a text.

I will not be continuing with the service when my balance has expired. I need a more accurate notification system.

SMS messages are quickly sent, reliable and affordable. I highly recommend SMS Global if you need to send automated SMS messages.

Well the system works but always failures with reporting.

Customer Service dept needs more work, aint that friendly at times.

I tried to use it for Email to SMS. I tried doing it from inside your software. I attempted to message myself to my own cellphone from my Mac workstation as a test. No matter what I did, no text ever came through to my phone even though your system showed "Sent". I am with AT & T.
Perhaps you could tell me what I'm doing wrong? I've not had the chance to call for assistance. I heard somewhere that AT&T blocks anything that has "financial". my company name is 1on1financial Even though I only sent "Let's eat tacos" as a test text. Thanks

Great service and easy to integrate into applications.