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Beoordeeld met 5 van de 5 sterren

Used Snag Doctor East Yorkshire after my show tray was damaged when the shower glass shattered in the extreme heat. Damage included hole in the surround and pitting on the tray. Friendly, helpful serv... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Snag doctor East Yorkshire were brilliant Josh turned up early to the job even took his shoes of and respected my property He listened to what i was saying and kept me updated to what he was doin... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Unfortunately, I burnt my kitchen work top and the door. Danny from East Yorkshire, Snag Doctor, , came to day and made a wonderful repair. Very professional and spent time making the repair so t... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Today we had Kieran from Snag Doctor come to repair a cracked and damaged tile in our bathroom, and the job he did was absolutely amazing. Kieran was very polite and professional from the moment he ar... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Reparatiebedrijf

Geschreven door het bedrijf

At Snag Doctor, our friendly, professional technicians are able to carry out amazing repairs to chips, dents, scratches and holes on a wide range of hard surfaces. By repairing an item on-site, we are able to save our clients time, money and the inconvenience of sourcing a replacement. Our skilled technicians can repair and resurface: wood, stone, brick, sanitaryware, tiles, upvc and more! Whether the damage is caused by impact, staining, burning or accidental damage, we can make any surface look as good as new. Against replacement, we can do the work in less time, at less cost and with less hassle, benefiting both you and the environment. Please note that we are a franchise network and each franchise is managed separately. This account is managed by the head office in the North West.


Contactgegevens

4,7

Uitstekend

TrustScore 4.5 uit 5

157 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 75% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

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Beoordeeld met 5 van de 5 sterren

Fantastic professional service, simply the best!!!

Well how delighted was I today when the Ercol frame that went to be restored was returned. After being badly chewed by my whippet when he was a puppy, I never thought it would ever look the same again. Ricky, senior technician at Snag Doctor did his magic and you would never know it had ever been damaged. A big thank you Ricky for all your work and care put into restoring my late father's chair frame to its former glory!

19 juni 2024
Review zonder uitnodiging
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Antwoord van Snag Doctor

Thank you so much for your lovely review Hazel!

Steph

Beoordeeld met 5 van de 5 sterren

Great service

The customer service was really impressive throughout. The technician who sorted our kitchen worktop out was friendly, polite and she did a great job.

18 juni 2024
Review zonder uitnodiging
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Antwoord van Snag Doctor

Thank you so much for your review Neil

Beoordeeld met 5 van de 5 sterren

Help is at hand

We contacted Snag Doctor regarding a crack in our granite worktop. They responded very quickly (within minutes) asking us to send in a photo of the damage. Again we got a response very quickly to say that they could repair and gave a quote. Quote accepted and a date arranged for the work to be done.
The technician arrived within the time given and started the repair straight away he didn't even have a hot drink. All told he was here for about 2.5 hours and at the end gave us instructons to leave the area for 24 hours to dry. As for the job we are very happy with the result a job well done. Thanks Snag Doctors

11 juni 2024
Review zonder uitnodiging
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Antwoord van Snag Doctor

Thanks so much Steve for your review!

Beoordeeld met 5 van de 5 sterren

Oak Table Repair

We are over the moon with our oak table repair. We had white heat mark damage on an oak lacquered table, non of which can now be seen. We thoroughly recommend Mark from Snag Doctor (Worcester).

6 juni 2024
Review zonder uitnodiging
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Antwoord van Snag Doctor

Thank so much for your review!

Regards,
Steph
Customer Care Team

Beoordeeld met 5 van de 5 sterren

5 star service

Dave has just finished a repair on a cracked shower tray and it’s unbelievable you wouldn’t ever know there was a crack there in the first place! Would highly recommend!

4 juni 2024
Review zonder uitnodiging
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Antwoord van Snag Doctor

Thank so much for your review Katrina!

Regards,
Steph
Customer Care Team

Beoordeeld met 5 van de 5 sterren

Excellent work

Stephen was very professional when faced with a difficult repair. He worked hard and did his absolute best to leave my cupboard in a much better state than before. It’s not an invisible mend but it’s close enough! He was respectful of my property, removing his shoes and clearing everything up after the job was completed.

28 mei 2024
Review zonder uitnodiging
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Antwoord van Snag Doctor

Thank you so much for your review Judith!
Regards,
Steph
Customer Care Team

Beoordeeld met 5 van de 5 sterren

Extremely impressive work

Extremely impressive work
Fixed scratches in stainless steel hob and vanity unit and a chip in my marble fireplace
I would highly recommend

22 mei 2024
Review zonder uitnodiging
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Antwoord van Snag Doctor

Thank you so much for your review!
Regards,
Steph
Customer Care Team

Beoordeeld met 5 van de 5 sterren

We are so pleased with the repair of…

We are so pleased with the repair of the bathroom sink and kitchen worktop. Thoroughly professional and reliable company.

17 mei 2024
Review zonder uitnodiging
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Antwoord van Snag Doctor

Thank you so much for your review!
Regards,
Steph
Customer Care Team

Beoordeeld met 5 van de 5 sterren

Excellent repair

Excellent repair to remove a deep mark on a wooden floor

19 april 2024
Review zonder uitnodiging
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Antwoord van Snag Doctor

Thank you for your review Martin!

Regards,
Steph
Customer Care Team

Beoordeeld met 5 van de 5 sterren

Window cill repair

The technician arrived on time and repaired our outside window cill after a previous repair not done by Snag doctor had failed, he did such a great job the repair is completely invisible and it looks like a new window.

23 april 2024
Review zonder uitnodiging
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Antwoord van Snag Doctor

Thank you for your review Linda & John!

Regards,
Steph
Customer Care Team

Beoordeeld met 5 van de 5 sterren

External conservatory sill repair…

We had mark Everitt come to repair an external conservatory window sill that we were previously told could not be repaired and wow what a job he did

Throughly professional and a superb repair and finish...

16 april 2024
Review zonder uitnodiging
Logo Snag Doctor

Antwoord van Snag Doctor

Thank you so much for your review John!

Regards,
Steph
Customer Care Team

Beoordeeld met 5 van de 5 sterren

We used Peter from Snag Doctor Southern…

We used Peter from Snag Doctor Southern to repair our chipped resin shower tray. Peter was absolutely brilliant, being very responsive, friendly and superb workmanship. I was convinced we would have to have the whole tray replaced but Peter skillfully repaired it and the actual repair is virtually invisible. To say I am impressed is an understatement. Thanks Peter and we will certainly use you again, highly recommended.

24 februari 2024
Review zonder uitnodiging
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Antwoord van Snag Doctor

Thank you for taking the time to submit a review!

Steph

Beoordeeld met 5 van de 5 sterren

Brilliant job

The company were easy to deal with. Sent over some photos and I got a swift call out. The guy doing the repair was great. Really helpful and he had no problem that I was up 2 flights of stairs. Came on time and the job was done brilliantly. I am very happy.

Thank you very much.

20 februari 2024
Review zonder uitnodiging
Logo Snag Doctor

Antwoord van Snag Doctor

Thanks so much for your review!

Steph

Beoordeeld met 5 van de 5 sterren

Have used Mark from Snag Doctor…

Have used Mark from Snag Doctor Kidderminster/worcester/dudley area on a couple of occasions now to repair a cracked tile around the hearth and repair a cracked shower tray. Absolutely brilliant work!! I cannot thank him enough for the quality of his repairs and the outstanding customer service, the price was excellent value for money as well

9 februari 2024
Review zonder uitnodiging
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Antwoord van Snag Doctor

Hi Sally,

Thank you so much so much for your review, it is really appreciated.

Regards,
Steph
Customer Care Team

Beoordeeld met 1 van de 5 sterren

Unfortunately similar experience from…

Unfortunately similar experience from the Kent Branch, terrible customer service,

2 februari 2024
Review zonder uitnodiging
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Antwoord van Snag Doctor

Hi Samantha, I'm sorry to hear this. Please can you email over some more information to info@snagdoctor.com regarding your experience and we can look into this for you.

Thanks,
Steph
Customer Care Team

Beoordeeld met 1 van de 5 sterren

Snag Doctor's repair of a cracked shower tray

Snag Doctor's repair of a cracked shower tray was a disappointment. Despite paying £156 for a just over one-hour job, the tray cracked immediately after use. Mr. Karl Howarth, initially responsive, went completely silent when I reported the issue and requested a refund. This experience was a waste of money and time. Think twice before choosing Snag Doctor for repairs.

20 januari 2024
Review zonder uitnodiging
Logo Snag Doctor

Antwoord van Snag Doctor

Hi Robert, Please see the below response from Karl (West Yorkshire franchise owner) on google:

'Hi Robert, as stated in correspondence before you instructed us to carry out the repair on the shower tray we advised that the crack repair would not be guaranteed as there was a possibility the crack could return. You asked us to attempt the repair in knowledge of this. This was also stated on the invoice when the work was completed. In terms of a refund no request of this has been received apart from a message to say the crack had returned. We are sorry the repair was not successful on this occasion but this was fully explained before we were instructed to attempt the repair.'

If this does not reflect your experience please send an email to info@snagdoctor.com and we can look into this for you.

Thanks,
Steph
Customer Care Team

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