Snug.com Reviews 

Snug has been very supportive, very good communication and always doing their best. My partner and I have recently been approved for a place we now call home and it’s all thanks to Snug. I would definitely recommend going through Snug if you’re wanting a place to call home.

Terrible user experience on their website. Displays errors, and greys out application form sections without telling you why. Plain refuses to work unless you install Chrome, and even then you have to brute force clear cache reload every two minutes.

Entire process took two hours, where 2Apply (once setup) took 2 minutes. This sort of application should be streamlining the process, yet because of UX design choices, it was longer than if I had written the whole application from scratch, instead of it using my stored data.

I had a great experience with Snug. The platform is very easy to use and made the application process straightforward and efficient. Everything was well organised, and I appreciated how clear and transparent the steps were throughout.

Communication was prompt, and I always felt informed about the progress of my application. It really took the stress out of finding and applying for a rental.

Overall, a very reliable and user-friendly service. I would definitely recommend it to anyone looking for a simple and efficient rental application process.

Snug made applying feel effortless and quick. Other real estate application websites were a bit longer and some did not even save information! I will speak positively of Snug to anyone applying for a house or apartment just like I did

How dare you sell my data to power/gas/internet providers. Forced to apply through this crummy app and now being hounded with calls to my mobile.

Everything is available, where we can write or upload documents.
Easy to access
Can see how much snug score we achieved.
Can use for any properties.

very easy to navigate.

Snug has an easy platform. However would help to have some more clarity on next steps. Once user finishes a step there should be some info pop up to tell them next stage.

My daughter is searching for properties in VIC. I recently received a txt message from Snug with a link.
Digital security clearly stipulates not to click on links from unknown sources!!! So Snug why do you do this?
Then when I did click the link (In secure mode) to complete the lengthy reference; at not point is the agent or requesting party identified!! No names no contact details no agent!
The form is meant for people with previous rental experience. My daughter is a first time renter and many questions asked on this form do not apply to her situation but nobody at Snug thought of that!!
At the end of the form are the obligatory acceptance paragraphs but these are not readable because the text overlaps itself several times due to a faulty style sheet!!!! This form has clearly not been tested!!!!
How did we get to this point where a real estate agent chooses such a platform???
You couldn't get any more impersonal if you tried! I find Snug completely unacceptable and refuse to use this platform!!!
Just more sh*t to put up with in Australian real estate!

Hello to Everyone who works at Snug. 👋😊

Thank you for helping to create such a wonderful company. I think it is delightful, and very easy to use. I particularly love the encouraging, kind words that are used. It makes me feel valued and uplifted. 🌻

I think you are all awesome!

Thank you so much for helping to make the acquisition of my dream home such a beautiful experience.

Kind Regards,

Anne Baker

Everything was easy and clear for submission.

complete garbage, wont send invitation or 2fa emails, cant even log in, why do REAs insist on using snug

Great for agents but terrible for applicants. The whole system is not built with the end user in mind, the hassle to go through all the steps with the amount of coordination required from all party is ridiculous. As a student applicant, you literally need your university to approve every application; how realistic is that? Why would be even be necessary?

In short, this platform allows lazy real estates agent to leverages off the applicants need for rentals through its ridiculous ask and needs. The coordination and effort required for a single application is just as good as building a million dollar business and buying your own house.

Terrible system.

It was very convenient, as all the information was saved once it was uploaded. This made subsequent applications much easier and saved me a lot of time.

I felt overall it was a very good experience.
I feel that not all circumstances are covered and that it would be really helpful to have a space to accurately explain a situation.

Using the Snug app made securing a rental property smooth and stress free. The platform was fast, well organised, and easy to navigate, which saved me a lot of time during applications. What made my experience great was the swiftness documents uploaded quickly, applications submitted instantly, and updates were clear and timely. Snug does a great job of streamlining the rental process by reducing paperwork and delays. Overall, it’s an efficient, reliable tool that genuinely improves the rental experience for tenants.

Responses were provided promptly.