Sofia & Grace Reviews 

NO 30-day return policy. I kept asking for a return label.
They offered 10%, 20%, a free dress - all were delay tacktics to run out the clock. They would not send a return lable. I am disputing with my credit card company. This is a scam, with beautiful pictures of clothes. BUYER BEWARE!

I am very pleased with my experience...I am ordering for an elderly sister and she appreciates your service also.

This company advertises as if it is in Savanah GA. Wrong! this company is in China, and the order takes much longer than indicated when ordering. The products are cheap and poorly made. Sizing does not even approximate what is listed in the sizing chart. Tried to return items took me 4 back and forth communications to finally get a return address which of course is in China. The postage along with the notes $15. return fee for each item, would have only cost me more time and frustration. The company did offer a 20% refund which is just a drop in a bucket compared to what I spent. Avoid ordering from this deceiving company.

Items were not as represented. No guaranteed money back return. No name on clothing, just a made in China little tag. Biggest scam. Do not purchase from this fake business. I learned the hard way.

Ordered 2 dresses -1st time order. One was ok will need some tailoring. Second one - material was disgusting; waist line was a straight single seam. I asked to return for refund. They wanted me to send a picture of dress even though I gave them their own identification. Another hint I will give buyers…there are a couple of other companies on Facebook with similar two women name companies…notice they have same dresses. Also if you return items, you must return to Asia - not Savannah. If there are legit companies on Facebook, companies like this will hurt them! Thank you for the opportunity to provide my feedback! Lesson learned!

Except for the fabric, the dress I ordered from their website and the dress I received are two entirely different dresses. In my emails with them, their standard reply is, "We’re sorry to hear that the dress did not meet your expectations in terms of fit and appearance." The fit and appearance are NOT the issue. I did not receive the dress I ordered! And they expect me to pay for return shipping to China. Or accept a 30% refund and I can keep the dress I did not order. Stay away from them!

Poor quality merchandise and terrible return process. Do not purchase from them unless you know exactly what you are getting and definitely do not plan to return the item.

Portrayed as easy returns. $15 per item service fee and customer pays all shipping. In order to return, you are required to send an email requesting more information. There is no online process on the website.
I was taken in by their slick Facebook marketing. Not a company from Savannah - they are based in Asia!

I placed a sizable order with this company. The items I received did not line up with the web site photos. Colors were not the same. The material is not of good quality. The fit was not as depicted in the picture with the tops very tight at the bottom. I tried to return the items. The return process is very cumbersome. They won’t send you a return label until you take a picture of each item which I did. Then they have you mail the items back to Asia and they charge you extra for the returns. You are on the hook for the Asia mailing fees. Finally they offer a 10% money back if you just keep the items. It order to get that deal you have to send them a screenshot of your original order including the items you are unhappy with. This was the WORST online ordering experience. Beware.

Outstanding quality to price ratio! Easy to use web site and prompt delivery.
My go to for incontinence products after my prostate surgery. Men listen up!

I ordered 2 dresses from Sophie and Grace Savannah. One didn't fit so it needed to be returned. This dress cost $54.95. Their website says no hassle 30 day returns. They also alluded that they were a brick and mortar retail place. When I started the return process they wanted pictures of the dress, so we sent them. They offered 10% (approximately $6) back. Saying that returning them internationally would be expensive. We did not know that they were an Asian company. Their website is false, their return policy is false, and this is a complete SCAM. DO NOT BUY FROM THEM. NOW FROM READING OTHER REVIEWS, MANY PEOPLE HAVE BEEN SCAMMED BY THEM. THEY ARE DISSEPTIVE AND SNEAKY WITH THEIR WEBSITE. DON'T TRUST IT AT ALL. I wish I had seen these reviews earlier. We are looking into disputing the charges on the credit card.

If I could give Sophie and Grace Savannah a negative…
If I could give this website a negative star I would. The material is cheap, the dresses do not resemble the pictures and you CANNOT return for dissatisfaction. Their return policy is a lie and they are guilty of FALSE ADVERTISING!! I have filed a dispute with my credit card company, as we all should. This is a scam, and they should be closed down by @betterbusinessbureau

Would have give 0 but was not an option. Order arrived timely but was not as described - CHEAP material, WAY TOO large, and looked like a formless polyester bag. The return process was nothing like stated. After 4 request for information relating to cost of shipping to "Asia", 3 of the replies gave no information but offered to provide a 10% return and keep the crap and finally a 20% return. The 4th reply gave the address and advised I needed to find my own shipper and estimates ranged from $80 to $140 to return 2 items that cost $100. So now we got a $20 refund and 2 $50 each pieces of trash that we'll donate to Goodwill. Not my idea of a problem free return process. BUYER BEWARE!!!!!

There are two companies using the same name! I think the "personal product" company, Sofia & Grace is legit. HOWEVER, the scam company called Sophie and Grace - Savannah (picturing and describing themselves online as a local retailer in GA) is a total scam. Very poor quality clothing items, impossible returns (to China), and absolutely no retail store as presented!

Wish I’d read reviews first. Not even sure this an actual company. Agree with poor quality and have had very poor customer service. Advise buyer to inspect website— see how returns are done. I have been trying to return , inquired how and first two replies offered me 10-20% back and not to return clothes. Third email offered 30% and if I don’t want to settle for that, needed to mail items back to China. They gave me the warehouse address and the foreman’s name. Once he gets it and confirms , my purchase will be refunded. DO NOT BUY FROM THIS WEBSITE!

THE TENA UNDERWEAR THAT WE CHOSE IS REMARKABLE AND FITS PERFECTLY.

Easy to find what I was looking for, easy placing order, the order arrived quickly. Thank you.

DO NOT BUY FROM THIS COMPANY--FAKE STORE- SCAM-THERE IS NO SUCH STORE-ALL LIES!!!
It took ~4 weeks for the outfit to arrive-nothing like describe-cheap fabric, made in China-terrible fit.
Their return policy is a joke- $15.00 restocking fee, has to be mailed back to Asia and buyers cost, it willl cost almost as much to return as it was to purchase this piece of junk.. Just like the "store" customer service and support does not exist!

These dresses are not at all as pictured. The material is thin and poor quality. The return process has turned out to be arduous and expensive. They want photos of the dresses before I even send them back. They also charge a $15 restocking fee and make you pay for return shipping to Asia. Never again will I purchase from them

Product from CHINA...lengthy shipping time, cheap fabric, nothing like the photo. Very disappointed. Never again