Sofology - Poole Reviews 2.472

The welcome approach.
Product knowledge.
Active listening.
Customer service.

Pleasant staff, no hard sell. Shout out to Katie, exemplary service.

It was really good everything was explained excellent

Very knowledgeable staff, friendly and welcoming, but no pressure-selling

James was very helpful helping us find what we required in the colour we wanted without being a pushy salesperson whilst we looked.

Informed staff , no high pressure sales and given plenty of time to make purchase.

Stephen was great and helpful

Excellent service. Jason, the store manager, was very helpful. He was very customer focused and took time to explain all of our options. We felt that he genuinely wanted the whole experience to be positive and was keen that we were happy with both our purchase and the whole process. New sofas have now been ordered.

As is usual of your Poole store we were treated once again extremely well by the manager, who went out of his way to meet our requirements also the frendliness of the staff we were well satisfied with our purchase
and would recommend the store to our friends

Linda helped us to find the best sofa for us , friendly , with knowledge
Previously another sales lady overdid the selling ‘ big time ‘ , & put us off !
Mike Hicks. ( retired Sales Director ! )
- trying to be constructive for you

The staff made it great as is usually the way with retailers. They were friendly and helpful but not invasive as in following you round the shop but were available when needed. I wish I had taken the name of the young man who we spoke to who then when we explained what we were looking for but had a budget showed us these sofas that were a cancelled order but actually fitted what I wanted perfectly so it was his knowledge that made this purchase a simple one!! Well done to him! This is not the same person that wrote up the order. So yes all the above I just hope the delivery will be an equally good service. Many thanks

Good selections friendly staff

Confident and knowledgeable sales assistant made the process very easy.

Bernard, who served me, was extremely knowledgeable and helpful. He made the whole experience informed and enjoyable.

James was very helpful in advising us on sofas that met our needs and made the process easy

Great experience at Poole, thank you

The assistant was very courteous and explained everything fully with no pressure on me.A great asset to the company.

The engagement of the staff member

Claudia was great !

We spent a long time choosing our sofas. And ended up back at Sofology Irene was so knowledgeable about the furniture , very caring not pushy let us think about it. We are looking forward to it arriving