Sort Legal Reviews 

Muhammed has been excellent from start to finish with my remortgage. Everything has been handled so professionally and efficiently that I’ve actually enjoyed the whole remortgage process (when I’d actually been dreading it for quite some time prior).

Had some dealings with Sort Legal earlier in the year. All good, no issues. Main reason for 5* review is the efficient way they have dealt with a query I had earlier today (Xmas eve) when I mistakenly transferred some £ to them in error. One quick call later and money back in my account. Fair play. Thanks to James for sorting. Customer for life now 👍

Elliot from Sort Legal has been fantastic. At the beginning of our house sale and purchase, we didn’t speak too much and the communication was slow, but I imagine that’s quite normal whilst all the plans are being put in place(?).

When things started to pick up and we had extreme issues with our buyer, Elliot was there every step of the way, with professional advice, but also a shoulder to cry on. He was very punctual with his responses and helped push things along. We could feel that he cared and really wanted to help us through our problems.

With everyone involved, including Sort Legal and the estate agents for our sellers, he helped us move into our home before Christmas which we were worried couldn’t happen.

We would highly recommend Sort Legal for the professionalism but also the personal relationship building we had with Elliot. Thank you so much to all involved, including Lava.

Lisa and Abbie have been really helpful and fantastic communication, all completed in just under 12 weeks which is brilliant! Thanks to both of you for all your help 😊

Our experience with Annie and Ria was just incredible. They made everything straight forward and took a lot of stress off us at a challenging time. They fought our corner when necessary. Thank you!!

I just bought my first home, and Adriana Holmes made the entire process seamless. She always kept me up to date on the progress of the purchase and helped keep me at ease throughout. Honestly, I can’t recommend her enough!

I would strongly advise anyone considering Sort Legal to look elsewhere. My experience with them was genuinely one of the worst I have ever had with any professional service. From the very beginning, the process was unbearably slow, disorganised, and full of unnecessary obstacles created entirely by their own internal systems.

They repeatedly missed multiple deadlines — not just by a few hours, but by days — and never once communicated proactively. I was constantly the one chasing updates, only to receive vague responses or be told that my file had been sent “to the compliance team.” This compliance team might as well not exist. You cannot contact them, you cannot get updates, and every time something was sent to them it took nearly a week for even the smallest response. This alone caused huge delays and left me completely in the dark.

What made the situation even worse was the inconsistency in their communication. I posted my documents first class and also scanned everything over the same day. When I called to confirm, I was told that everything had been received and was “all good.” Then, days later, I was suddenly told that I was missing a document. Their internal communication is clearly chaotic and completely unreliable.

I was also told that paperwork would be posted to me — yet nothing ever arrived. Given everything else, it was sadly no surprise, but it added even more unnecessary delay and frustration. It’s hard to trust a legal service that cannot manage something as basic as posting documents on time.

Amjad in particular was incredibly unhelpful throughout. There was no sense of urgency, no clear guidance, and no accountability. Every query felt like it was being brushed aside or pushed off onto someone else, only for it to vanish into their week-long compliance backlog.

Overall, Sort Legal made what should have been a straightforward process far more stressful and time-consuming than it needed to be. Their poor communication, repeated missed deadlines, lack of transparency, failure to send promised paperwork, and general unprofessionalism left me extremely disappointed. I would never use them again and would strongly warn others to avoid them.

Anna at Sort Legal was excellent throughout the process with prompt responses to emails and my remortgage was completed quickly & easily thanks to her professionalism

Once the process started it was great communication and we had a very fast completion . Fast and friendly service with Arshana.

Super fast, efficient and very helpful with any questions.

Great work Sort Legal, thank you.
Good value, no hassle and sorted very quickly. 😁👍

Arshana has been fantastic from start to finish. She was incredibly prompt in responding to any queries and always made sure we understood each step of the process. The whole remortgage experience was smooth and stress-free thanks to her professionalism and attention to detail. We really appreciate all her help and would highly recommend Sort Legal.

Excellent service from start to finish. Everything was explained clearly throughout the remortgage process, and the whole experience was straightforward and hassle-free. Definitely would recommend for anyone looking for a reliable solicitor for remortgaging / Help to buy loan repayment.

Sort Legal were reliable and clear in their communication, and made the remortgage process as straightforward as possible.

Fab service. Quick to reply to any queries and answered in detail. Kept in the loop throughout which really helped. Thank you so much Faiza, really appreciate it.

Seamless remortgage! Anna asked for required documents at the very start, kept me updated throughout of anything outstanding, unlike other solicitors I have used, who leave everything to the last minute. I would definately recommend Sort Legal.

Easy process and efficient, dealt with Keith who kept me updated regularly, would highly recommend. Thank you

Easy to deal with, I did not need to chase them up for anything, all went well.

Always answered the phone and they put such emphasis on responding to emails promptly, and politely. A pleasure to deal with and other solicitors, should take a leaf out of their book.

Sarah & Stephanie were awesome! Kept me updated, answered all the questions I had and got the sale over the finish line in record time. Can’t thank them enough.