Southfields Veterinary Specialists Reviews 68

My Dachshund, Luna, was taken to our local vet after she suddenly lost sensation in the lower part of her body. We were urgently referred to Southfields Veterinary Specialists, and I cannot express how wonderful the entire team was.

We were seen very quickly and received a thorough consultation from a senior vet. Everything was explained clearly, including the possible diagnosis, treatment options, and likely outcomes, which helped us make informed decisions during a very stressful time.

Luna underwent an MRI scan under general anaesthetic, which confirmed she had IVDD (Intervertebral Disc Disease), a condition affecting the spine. We decided to proceed with spinal surgery, and I'm delighted to say that Luna is now recovering well.

One thing that really stood out about Southfields was their package pricing. These situations can quickly become overwhelming financially, but Southfields offered a fixed-price package that included:

* Initial consultation with a member of the Specialist-led Neurology Team
* MRI scan performed by the Specialist-led Diagnostic Imaging Team
* Decompressive spinal surgery, including general anaesthesia provided by the Specialist-led Anaesthesia Team
* Three nights of hospitalisation with 24-hour nursing and veterinary care
* Pre-operative blood tests
* Post-discharge pain relief
* One post-operative check-up

Knowing exactly what was included and what the costs would be gave us tremendous peace of mind at an already difficult time.

Throughout Luna's stay, we received regular updates from the team, which was incredibly reassuring. Knowing how she was doing and being kept informed every step of the way made a difficult situation much easier to cope with.

I am incredibly grateful to everyone involved in Luna's care. The professionalism, expertise, compassion, communication, and support were outstanding throughout. I would highly recommend Southfields Veterinary Specialists to anyone whose pet needs specialist treatment. Luna and our family are very thankful for everything they did. ❤️🐾

Thank you all for your exceptional care & management of our little dachshund Rufus who loved going for his radiotherapy (16 treatments) & enjoyed the best care & attention (with many tummy tickles pre-treatment). We were apprehensive beforehand but completely reassured by the team’s approach to caring for their patients: they are all unfailingly professional, knowledgeable, kind & cheerful. This proved to be a very positive experience for Rufus & for us & we are very grateful to Dr James Elliott & to radiotherapists Jenny, Emma, Ellie & to all the welcoming client care staff, especially Morgan & Emily, all of whom took exceptional care of Rufus while he had his radiotherapy with you AND to all the staff at Southfields who took Rufus to their hearts - you know who you are - Zoe, Rebecca …😉)

Southfields dealt with my dogs eye ulcer. My dog doesn’t like going to the vets but was looked after very well. Everything was explained, very happy with the service

Really happy with the operation they gave to Rufus. They looked after him really well and answered any question they had!

What a wonderful place. Such knowledgeable, professional, caring and compassionate staff. Our dog was seen as an urgent case and vet Stefan has been amazing throughout the whole experience. Nothing is too much trouble and he genuinely cares for the animals.

Was referred to Southfields after our local vet could not do any more for our pet, very pleased with the service and now my dogs eye is back to normal thank you Stefan.

I have used Southfields for both my dogs and have been exceptionally happy with the specialist care received on all occasions. This time I visited with my dog Max who was experiencing ulcerated corneas in both eyes. Max hates visiting the vets under normal circumstances but seemed so calm during his visits to Stefan and his assistant Sharon. Both made Max feel safe and that is half the battle. Stefan has been brilliant throughout this process and I cannot thank them enough. I would also like to mention all the staff working in reception and the accounts team who are a credit to this company. They are all so helpful, professional and kind which is what you need when the furry members of your family are ill. Thanks

Total lack of communication EXTREMELY money orientated.

Number 1 priority is money for this organisation - I would never return. They can't even process documentation in the guidelines that they advertise despite charging extortionate prices for doing so.

Very glossy exterior with little substance!

Far better services exist elsewhere at not extortionate prices. Do your research before going near !!

I can not recommend Southfields enough. We got a call the same day we were referred and was offered an appointment the next day with Stefan. He was fantastic with our very excited Labrador, he was so patient with him. He done a thorough examination of both eyes and explained the procedure that was needed and the cost. Then the procedure was done there and then, with a follow up appointment booked in.

Very friendly staff , take care of your pet from reception to nurses to consultant. Everything explained and the course of action to take . Appointment on time , and easy parking

Fantastic treatment from Southfields Veterinary Services, Basildon. In particular the Oncology Team and especially Sue and Sam who go above and beyond to make sure my dog’s treatment is about cuddles and treats as well as chemo.
These ladies take time out of their weekends to run coffee mornings for owners whose pets are undergoing oncology treatments. This is a wonderful idea - allowing people to view the amazing facilities and to meet with others in a similar situation to compare notes, calm nerves and offer support. Thank you everyone for your kindness and your care.

We were really happy with the treatment our dog got at Southfields. Friendly staff to us, but more importantly fantastic with Lilly (dog). They explained everything and no costs were hidden. No pressure to agree to anything there and then. Obviously expensive but that’s pet ownership! Lilly’s happy so we’re happy 😊

We arrived and were seated in a clean waiting room. Friendly ladies on the desk. Welcomed my dog as he has been so many times with follow up appointments. Nursing staff who did his bloods were lovely, the nurse we saw today was professional kind, polite and very caring, clear explanations and goes out of their way to see our queries were answered . Then off to see Stefan his ophthalmologist. Stefan knows our dog and always ensures his needs are met at every appointment, always explains in detail clear options, diagnosis and next steps. Making it as least stressful as possible. Every visit has been with my dogs anxiety taken into consideration by Stefan, James W and all the staff at Southfields.

Met Stefan today who saw my Chihuahua for an eye problem. He was friendly, welcoming and professional from the very beginning. Stefan took time to thoroughly examine my dog in a calm and efficient manner. I've never seen my little dog so happy and relaxed at the vets. He went on to explain what the issues are and went through various treatment options in good detail checking that I understood everything he was recommending. I feel that my dog is in safe hands with Stefan and trust that his treatment options are in her best interests.

Attended the oncology coffee morning today, was really interesting and great to have a tour of the facilities.
Well done to Samara, Susan and all the team at Southfields.

Our dog Maggie is very nervous of people but has taken a shine to Stefan in ophthalmology who’s wide knowledge of Maggies eye problem has given us confidence in the treatment she is receiving. He takes time to explain everything and makes sure we are happy with everything . He is in no way pushy and you can tell he only thinking of the animals wellbeing. We always have a good experience when we see him & Sharon which is every six months. We totally would recommend Stefan & the department to anyone.

We have had a very good experience at Southfields after being referred to them with an issue with our dogs eye, we were referred to see Stefan the ophthalmology specialist, he is superb, really knows his stuff and after only a few short weeks we have seen a big improvement with her eye.
You can tell all of the staff there care about the animals and are genuine animal lovers.
All staff have been very good from reception, nurses and the vet.
We have full confidence that our dog is going to make a great recovery under Stefans expert guidance

You are extremely caring and friendly. You have and still are keeping us informed about Kazzie,'a treatment. We cannot thank Sam and the team enough for looking after our Kazzie. 5*

Stephan the opthalmic specialist was the most wonderful vet I've ever met. You can tell he found his true vocation in life!! My very nervous miniature pinscher had a really positive experience (and so did I as a very anxious owner!!) and appointment with him and the lovely nurse Sharon who took the time to settle Margot. Thank you both.

Also Deana Goom for being so very very kind and understanding, greatly appreciated.

We had to take our dog to Southfields for a cyst removal from his eye.
The whole team are very welcoming, friendly and professional., and customer service was excellent. The specialist vet who treated our dog was amazing. He was very thorough, obviously very experienced, reassuring and kind to our dog, as well as the nurse who was with us.
I believe if any of your pets have to go to Southfields they will be in the best hands