Recently ordered 6 square meters of crazy paving and was quoted £194 including delivery. Two days after ordering I had to cancel the order as my father died suddenly and I needed to travel down the c... Toon meer
Bedrijf heeft geantwoord
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I've been a relatively frequent customer of South Planks for the last few years. The product range is great and really inspiring and the team are always helpful, professional and friendly with custome... Toon meer
Bedrijf heeft geantwoord
I was so impressed with the furniture I saw in their showroom that I ordered a dining room table. This was made to measure to my specifications. It was stained to match my existing furniture. Brian, w... Toon meer
I have not received my goods yet! Sadly you have entrusted Hermes now called Evri to deliver my parcel! They have said they attempted to deliver today 31st March! I have been at home all day and no de... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
South Planks is a Lancashire-based project and inspiration centre specialising in natural stone, reclaimed materials, outdoor living and home improvement projects. We work with homeowners, designers, landscapers and trade professionals, providing expert advice, quality materials and a unique destination experience that includes our café, events and carefully curated showroom spaces. Please check our opening hours before visiting, as some areas of the site operate by appointment.
Contactgegevens
South Planks Farm, Garstang Road, PR3 5AB, Barton, Verenigd Koninkrijk
- 01995 607272
- southplanks.co.uk
2,8
Gemiddeld
70 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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Zo gebruikt dit bedrijf Trustpilot
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Extremely disappointing experience.
Extremely disappointing experience.
I have spent years trying to resolve a straightforward issue with this company. Throughout that time I was repeatedly assured by Abi Stewart, the Sales Manager, that the matter was being investigated and that “Brian” was looking into a solution.
All correspondence came from a Stone UK email address and at no point was I told I was dealing with the wrong company or that Stone UK had no responsibility for the matter.
After years of emails and chasing, I was recently informed that the company could not locate its records and therefore would not be resolving the issue. However, once I sent a Letter Before Action, a completely different explanation suddenly emerged, including a collection note that had never previously been mentioned despite years of correspondence on the subject.
I was also informed for the first time that the matter allegedly related to South Planks rather than Stone UK. This was surprising given that all of my communications had been with Stone UK’s Sales Manager using a Stone UK email address. It raises obvious questions as to why this distinction was never mentioned during the years that the matter was supposedly being investigated.
The most frustrating part is that if this information genuinely existed all along, why was I repeatedly being told that a replacement was being sought? The company’s current position appears entirely inconsistent with the emails I have received over the last two years.
What should have been a simple customer service matter has now escalated to legal action purely because nobody seemed willing or able to take ownership of the issue and bring it to a sensible conclusion.
At this stage, I am continuing with legal proceedings. The amount involved is no longer the issue; it is now a matter of principle. Customers should be able to rely on a company’s representations and expect matters to be handled consistently, transparently and professionally.
I cannot comment on the quality of the products, but based on my experience, customer service, communication and accountability have been extremely poor.
12 juni 2026
Review zonder uitnodiging
Antwoord van South Planks Farm
Thank you for your review.
We are sorry that you remain dissatisfied.
As explained in our correspondence, we have investigated the matter using the records available to us. The order records we located relate to a different individual and are not in your name, and despite requests, we have not received documentation identifying you as the purchaser or demonstrating that payment was made by you in relation to the order in question.
During our investigation we also located a signed collection note dated March 2023 recording collection of the goods associated with the order, including the item that forms the subject of your complaint.
Whilst we appreciate that you disagree with our findings, we do not believe it would be appropriate to discuss further details of this matter in a public forum.
Should you wish to provide any additional evidence relevant to the matter, we will review it in the same way we have reviewed all information supplied to date.
Went to South Planks today (Saturday)…
Went to South Planks today (Saturday) as my husband works mon-fri 8-6.
South Planks is closed all weekend and open Monday-Friday 9-4.30.
Unbelievable.
21 maart 2026
Review zonder uitnodiging
Antwoord van South Planks Farm
Thank you for your review.
We're sorry you were disappointed to find us closed when you visited.
Our opening hours are Monday to Friday, 9:00am to 4:30pm, and these are displayed on our website and online listings. As we operate as a project and specification centre rather than a traditional retail store, our opening hours differ from many consumer-facing businesses.
For customers who are unable to visit during the week, we are often able to arrange appointments outside of normal opening hours by prior arrangement.
We appreciate your feedback and wish you all the best with your project.
My shelf from recycling scaffolding…
My shelf from recycling scaffolding board looks amazing!
15 april 2024
Great place!!
Called in for a browse as we were looking for some stone for a fireplace, we didnt know what we were looking for but Brian was great, really helpful and went out of his way for us, and helped us choose the right piece, highly recommend going they really do go out of their way too help, great place for reclaimed things.
21 maart 2024
Review zonder uitnodiging
So easy and they were very professional…
So easy and they were very professional and fair .
14 maart 2024
Purchased a french oak beam for my fire…
Purchased a french oak beam for my fire place just before Christmas time, Brian was a star 🌟 such a lovely guy ,went up and beyond to help me get what I wanted.
The girls in the office were fantastic, highly recommended to my friend's and family, great experience worth a visit.😁
24 november 2023
Review zonder uitnodiging
Fast service…
I telephoned with an emergency order having run out of gilding half way through a project. They were extremely understanding and helpful and I got the order the following day.
22 januari 2024
Great Place - Top Freindly service, help from Brian
Just bought some fireplace Beams. Brian was really great - very helpfully, friendly and gave me very good straight advise to find ones I needed. Also lovely service with Amber in the shop. Highly recommend and sure I will be back. Really different service from some other places I have recently visited. Highly recommended and I'm sure we'll be back!!
20 januari 2024
Review zonder uitnodiging
Great service helped me choose
15 januari 2024
The shelves look amazing
12 december 2023
Superb product and fast service
27 november 2023
Really helpful over the phone
Really helpful over the phone. Product was cheapest online. Super quick delivery 👍
29 november 2023
Friendly helpful staff excellent product
Friendly helpful staff, the tree was perfect exactly what I wanted and delivered as arranged all for a very reasonable price 10/10
6 december 2023
Lovely shop and friendly staff
Went for first time to Southplanks last week and very impressed with their shop and friendly staff
3 november 2023
South Planks staff were brilliant as…
South Planks staff were brilliant as usual. The order was processed quickly and dispatched promptly. Let down by courier service - otherwise 5+ stars!
10 oktober 2023
Love South Planks
Love South Planks, good communication on emails, lovely folk to buy from. Looking forward to my next visit. Love the coffee shop. Always busy, good sign they are doing it right, well done South Planks.
14 oktober 2023
Review zonder uitnodiging
Really great service
Really great service, efficient emails + updates. Fast delivery too!
7 september 2023
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