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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

wont provide support for Sovol SV06 Plus because i bought it from their Amazon store. not to mention this printer is complete garbage it fails almost every print no matter the settings. and they dont... Toon meer

Beoordeeld met 5 van de 5 sterren

Even though I had some initial difficulties, Sovol is overall a pretty good company. I have been using the Sovol sv 07 since September 2024. Its printing speed is very impressive, and the resu... Toon meer

Beoordeeld met 5 van de 5 sterren

I will say my initial setup with my sv08 was a little touch and go, but after I got it dialed in it works flawless. knocking out decent size prints with its 360x360x360 build volume and can compe... Toon meer

Beoordeeld met 1 van de 5 sterren

P*ss poor customer service and products. Bought 2 of their printers and had constant issues with both printers and no customer support from Sovol. They insist on being contacted through Facebook a... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Printer- en scannerwinkel

Informatie afkomstig van verschillende externe bronnen

Find high quality 3D Printers, its parts accessories and filaments at Sovol. We offers the affordable price, free shipping and top rated customer service.


Contactgegevens

3,5

Gemiddeld

TrustScore 3.5 uit 5

91 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 75% van zijn negatieve reviews beantwoord

Reageert doorgaans pas na meer dan 1 maand

Zo gebruikt dit bedrijf Trustpilot

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Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

The SV08 is a great printer!

The SV08 is a great printer for a affordable price. The Support of Sovol was nice and they where quick to replace parts that where improved after the initial launch. I appreciate the innovation. Keep up the good work!

30 november 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Sov8 is the best printer i own…

Sov8 is the best printer i own fantastic printer i have two bamboo x1 carbon
One anycubic one super racerflsun one voron2.4 two flashforge printers
And in the near future i will purchase another sov8 thanks

26 oktober 2024
Beoordeeld met 4 van de 5 sterren

Good brand at a very good price

These are a up and coming brand that in my opinion will rival many of the more expensive branded printers. Easy to set up and and have running in less then 30 mins on most of the branded printers. Aftercare is absolutely brilliant with the occasional issue I've had and replacements have been sent out as quick as possible

25 oktober 2024
Beoordeeld met 3 van de 5 sterren

SV04 IDEX printer purchase

I purchased the SV04 IDEX printer. The printer did not work out of the box and I was not able to complete a print. The extruders would wander off and then return or crash into one another. I sent a support request and they answered very quickly (next business day.) They suggested flashing the firmware and sent the latest version. This solution worked and the printer works fine now. I would have flashed the firmware before contacting the company, but the version of the firmware on the website was 1.1.0, older than the version on the printer I bought and older that the one that sent by the company (1.1.4). I would suggest they update the firmware on the website, but other than that I was happy with the quick reply to fix the problem.

25 oktober 2024
Beoordeeld met 1 van de 5 sterren

***THE MACINE IS SHOOTING SPARKS*** I…

***THE MACINE IS SHOOTING SPARKS*** I have a lightly used machine I bought brand new. It just stopped working. I've been trying to resolve the issue with Sovol, but they just keep passing me to a different person to deal with. At this point the only thing more pathetic than the printer itself is the people who work at Sovol!

1 oktober 2024
Review zonder uitnodiging
Logo Sovol 3d

Antwoord van Sovol 3d

This is incredibly serious, and I'm deeply sorry. A machine shooting sparks is a safety hazard, and being passed between people instead of getting immediate help is unacceptable.

I apologize, and I'm sorry we let you down.

Beoordeeld met 4 van de 5 sterren

Amazing after sales service

Delivery estimates were not met initially, and lead time on certain accessories is too long, but after-sales service has been amazing. Their support has always responded in the promised 1 business day and when I had a part break on my printer they sent me a replacement free of charge.

25 september 2024
Beoordeeld met 3 van de 5 sterren

They badly failed me at the beginning

They badly failed me at the beginning. I had preordered in the first 5 minutes, waited two weeks to to supposed launch, and then learned I had to wait an additional month for my order to be shipped even though people who ordered a month after me began to get theirs first. Even Europe got theirs first, and it launched a month after my order should have arrived. I bailed at that point due to that and some issues with the printer others had at launch. Now, 4 months later, I got one, and it works very well after some adjustment of things that were supposed to be automatic. It's a good printer and worth upgrading.

1 oktober 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I have been very happy with my…

I have been very happy with my purchase, it works as described I just need to increase my knowledge of 3d printing. This was my first 3d printer and had little difficulty getting it setup and running. Fine tuning will take me some time but I believe there's a steep learning curve

27 september 2024
Beoordeeld met 1 van de 5 sterren

Just a big run-around

Received laser, easy set up and worked immediately... yay... thus ends the good part. within a few days it stopped working. I contacted support, they said they wanted a video and then didn't respond until the next day. Then they told me new video... and another day... then they told me to try what I said I had already done... I have no idea where it ends, but I contacted a lawyer today to actually resolve things

In the end, I took the loss. Sovol3d can go to Hades.

P.S. Using an A.I. to respond (literal years later) does nothing positive for your credibility.

3 september 2024
Review zonder uitnodiging
Logo Sovol 3d

Antwoord van Sovol 3d

I'm truly sorry. A product that stops working within days is frustrating enough, but being sent in circles with delayed, repetitive support makes it so much worse. No one should feel they have to involve a lawyer to get a resolution. We failed you, and I apologize.

Beoordeeld met 1 van de 5 sterren

Very poor customer service and scammers with refunds.

This company sent me a broken 3D printer. It was defective out of the box. I initially requested to return the printer. They insisted on sending me parts and having me attempt to fix the printer. After two months of emails back and forth and multiple parts shipments, they gave up and told me to return the printer. They refuse to give me a full refund for the initial purchase because they won't refund the initial $50 shipping fee since they can't get a refund from UPS.

2 juni 2024
Review zonder uitnodiging
Logo Sovol 3d

Antwoord van Sovol 3d

I'm sorry. You received a defective printer, spent two months trying to make it work with parts we sent, and then were told to return it—only to be denied a full refund over the original shipping fee. That's not right, and I apologize for how we handled this

Beoordeeld met 5 van de 5 sterren

I ordered the printer via the webpage…

I ordered the printer via the webpage and then asked the Sovol Team to ship it fast. What to say. It was at my home 1 day later. Perfect support. Thank you.

After installing the printer it worked without Anycubic of the issues. OK Z Calibration is terrible but I can fix it manually. The fan is too noisy and the Nozzles are the old ones still shipped.

But, the printer is printing very well and clean when all is calibrated. The service and support were awesome.

Hope Sovol does more firmware updates and goes to KLIPPER Mainline.

All in all a very very good printer with lot of fun to tinker and expand. Best Sovol machine yet. Print results are amazing in PLA. Thank you

14 augustus 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Left a negative review on a printer…

Left a negative review on a printer when it broke after a week of use. Got an automated response email and they deleted my review from their site.

6 augustus 2024
Review zonder uitnodiging
Logo Sovol 3d

Antwoord van Sovol 3d

I'm sorry this happened. A printer breaking after a week is frustrating enough—having your review removed only adds to it. Honest feedback should be taken seriously, not hidden. That's not how we should respond, and I apologize.

Beoordeeld met 5 van de 5 sterren

I couldn't be more thrilled with my…

I couldn't be more thrilled with my purchase of the Sovol SV08 3D printer. This machine has truly elevated my 3D printing experience in ways I didn't even think possible.

First off, the Klipper firmware is a game-changer. The increase in processing speed and accuracy is noticeable right out of the box. Features like "Input Shaping" and "Pressure Advance" have made my prints flawless from edge to edge, and "PID Tuning" has kept the temperature perfectly stable. My prints are coming out better than ever, with fewer errors and much higher quality.

The Quad-Gantry-Leveling (QGL) system is another feature I absolutely love. It uses four independent Z motors to level the entire gantry smoothly and accurately. This has drastically reduced the number of print failures I experience, and it's even capable of detecting and compensating for any wear or damage over time. The level of precision this adds to my prints is incredible.

The CoreXY kinematics system is also a fantastic addition. By reducing the moving mass and improving motion control, my prints are completed much faster without losing any quality. The acceleration and movement speed of the toolhead are impressive, making the whole printing process quicker and more efficient.

What really stands out, though, are the linear rails on all seven axes (4Z+2Y+1X). The smooth and precise motion they provide has made a world of difference in the quality of my prints. Every movement is accurate and consistent, resulting in prints that are incredibly detailed and smooth.

Overall, the Sovol SV08 has surpassed all my expectations. It's a reliable, high-performing printer that delivers top-notch results every time. Whether you're just starting out or you're an experienced 3D printing enthusiast, I highly recommend the SV08. It's a purchase you won't regret!

22 juli 2024
Review zonder uitnodiging

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