Sovol 3d Reviews 91

Absolutely amazing customer service. Very quick to respond. Always knowledgeable. Super helpful. I own printers by several companies and I wish their customer service was half as good as Sovols.

I bought a SV06 and regret it now.

Ok product but needs fixes for the bed cable that has no strength relief and the steppers are all overheating during prints because the vRef settings are wrong.

Sovol support usually does not answer requests at all, and if they do, it is days or week after you send the request, and the answer is always 'Did the issue fix itself? if not send us pictures.'

Then nothing happens after you sent the pictures. You have to fix the issues yourself.

Inexistant support, I should have gotten a Creality instead.

I ordered a Sovol SO-2 straight from the sovol3d website in December with the "10w compressed spot" laser module. In the two months that I have had it, I have experimented with a number of different materials, and every possible combination of speed/power/passes settings, and have gotten nowhere near the performance they claim this module is capable of at any point. More to the point, the performance I have gotten from the laser has been inconsistent at best. Their claim on the site of 100% power at F250 cutting through 3mm wood plate is a blatant lie, as it takes more than 5 passes with these settings to even see any cut-through at all on the backside of the plate, and still more passes after that to cut an entire shape out. When engraving, I have to use about 25% of the recommended speeds to get any kind of results at all on most materials. And on top of all of that, the specified focal distancce listed on their site isn't even accurate, as I am able to get much sharper details when I focus 2mm closer than specified.

Thinking that maybe I received the wrong module (since it isn't even labeled with specs), or perhaps a faulty one (since the focal point is obviously not correct), I reached out to their support email for assistance, hoping that they might be able to shed some light on why my laser is under-performing so badly, but I have yet to receive a response of any kind. I'm shopping around for another module elsewhere at this point, obviously you get what you pay for with this company. I recommend avoiding their products if you want quality control or customer service of any kind.

I ordered an SV03 printer during one of Sovol's sales from their website, as it was significantly cheaper than Amazon. It arrived a few days later, and after I assembled it I was pleased with the results. Unfortunately, it did seem to randomly drop power during printing on occasion, which caused some frustration. I reached out to Sovol's customer support and they ran me through diagnosing the issue. It was decided that it was likely a faulty power supply, and they shipped me out a new one free of charge. I replaced the old power supply with the new one and it solved the sporadic power drops.

The prints have come out very well since then, and I've had only positive experiences with Sovol's customer support. I expect to buy from them again from them in the future.

I was not offered any incentive or payment to post this review.

Buy a Sovol SV03 received by error a SV01 than I send back and after give them the tracking they send me the same day the SV03. Reimburse me the shipping fee in filaments.

Sovol support team is really nice. Their team respond quickly.

About the SV03 it's a really nice 3D printer. 0 issue since received all work fine and smoothly. Can may be just improve fan noise else all is perfect nothing to say. If you search a really BIaG 3d printer for increase print size it's the printer than you need !

Always awsome products from
So❤ol keep going and best wishes to you

Just don't buy anything from them, they messed up two of my deliveries, take the money and after that, you cannot contact them and want a refund of the item you originally wanted. Complete scamming ...

Please stay away from them. They are sending faulty plotter from France and later asking you to send it back to China to receive your refund. Obviously cost of sending it back is more than the value of the device.