All through our two year contract with a couple of different clients with Spacer and Parkhound in the CBD of Sydney Sarah and other team members always made sure my questions were answered. Even if... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Place was double booked so it was on me to cancel. Trying to call support for so long but nobody answers. Starting to feel like a scam. Edit: Can confirm they processed their refund. Not a scam, ju... Toon meer
Bedrijf heeft geantwoord
Finding the exact area (even in the building I live) was great! The website was easy to use and sent me reminders and notifications through email promptly when responses had been sent and next steps t... Toon meer
Bedrijf heeft geantwoord
Sarah was able to resolve my problems with the car parks and was ahead and helped me to find another one. This is wonderful customer service.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Spacer.com.au
Geschreven door het bedrijf
Spacer.com.au is Australia’s Premier Peer-to-Peer Marketplace for Self Storage, linking Hosts (people WITH space) with Renters (people WHO NEED space).
Founded in 2015, the business provides an efficient and more cost effective self-storage solution for your boat, car, caravan, furniture and household goods, in a secure environment for all users. Spacer is proud to be a part of the growing sharing economy.
Money Back Guarantee
A little peace of mind
If you make a booking through Spacer, you are protected by our money back guarantee. For all our valued Spacer Renters, you will be reimbursed in full if:
- The issue is raised within 24 hours of the booking confirmation, and
- The space is unavailable at the date and time of your agreement, or
- There is a significant error in address or description of space, or
- Your vehicle cannot fit in the space
Please note:
- Removalist fees, alternative parking or transport costs, towing charges and any fines are not included as part of the money back guarantee
- Issues not included above, including change of mind, are not covered by our money back guarantee
- Your issue will be confirmed with the Host
Contactgegevens
Level 3, 55 Pyrmont Bridge Rd, 2009, Pyrmont, Australië
- 1300 500 538
- support@spacer.com.au
- spacer.com.au
4,4
Uitstekend
606 reviews
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I had a really good experience with Spacer.ith…
I had a really good experience with spacer. I hired a unit that I thought would suit my requirements. I paid up front and then went to look at it. It didn't quite suit . I told this to the owner and said I was sorry but I couldn't use it. I emailed spacer and told them. Because there is a 24 hr cooling off period they refunded my money back. That to me makes Spacer a very trustworthy company and I would definitely recommend them for storing your goods. Thank you Spacer.
17 oktober 2025
Review zonder uitnodiging
Antwoord van Spacer.com.au
Thank you so much for sharing your experience! We’re really glad to hear that the 24-hour cooling-off period gave you peace of mind and that our team was able to support you quickly. Your kind words mean a lot, and we truly appreciate your recommendation. If you ever need storage again, we’ll be here to help!
Sarah was wonderful and so quick in…
Sarah and Clarisse were wonderful and so quick in resolving my enquiry. They were very supportive. Thanks heaps
18 oktober 2025
Review zonder uitnodiging
Antwoord van Spacer.com.au
Thank you so much for your lovely feedback! We're thrilled to hear that Sarah and Clarisse were able to support you quickly and effectively. We'll be sure to pass your kind words along—they’ll really appreciate it. If there's anything else we can assist you with, we're always here to help!
Not a good effort at all
That a host can refuse without giving reasonable grounds.
You confirmed the second request without contacting the host and it was a bit embarrasing when I spoke to them
8 oktober 2025
Antwoord van Spacer.com.au
Thank you for your feedback, and I’m truly sorry to hear about your experience.
We understand how frustrating and uncomfortable it must have been to speak with the host under those circumstances. While hosts do have the discretion to accept or decline bookings, we should have communicated more clearly and ensured proper coordination before confirming the second request.
Your experience doesn’t reflect the standard we aim to uphold, and I’ll be sharing this with our team to prevent similar issues in the future. We appreciate you bringing this to our attention and thank you for your patience.
Please let me know if there’s anything we can do to make this right.
Fast easy and well managed
Fast easy and well managed. I’ve been very happy for over 2 years now
7 oktober 2025
Antwoord van Spacer.com.au
Thank you so much for your kind words! We're thrilled to hear you've had a great experience for over two years. We truly appreciate your continued trust and support!
Great service will use again
Sarah was fantastic in coordinating the process with the owner of the parking space everything went smoothly will definitely use Spacer again.
17 september 2025
Review zonder uitnodiging
Antwoord van Spacer.com.au
Thank you so much for the kind words! We're thrilled to hear everything went smoothly and that Sarah was able to assist you so well. We look forward to welcoming you back to Spacer again soon!
easy to book, very happy
Super easy to book and find locations near buy. Renter accepted my booking within minutes
25 september 2025
Antwoord van Spacer.com.au
Thanks so much for your feedback! We're thrilled to hear that booking was easy and that you quickly found a nearby location. It's great to know your renter accepted the booking within minutes—exactly the kind of smooth experience we aim for!
If you ever need help or have questions, we're here for you.
I had to cancel an unexpected car park…
I had to cancel an unexpected car park rental booking and Sarah was very responsive and respectful. She helped me out with my refund in a very professional manner. Thank you Sarah you are terrific!
20 september 2025
Antwoord van Spacer.com.au
Thank you so much for your kind feedback! We're glad to hear that Sarah was able to assist you promptly and professionally during your cancellation and refund process. We’ll be sure to pass along your appreciation—she’ll be thrilled to hear it!
If you ever need help again or decide to book another space, we’re always here for you.
Sarah from Spacer was a great help
22 september 2025
Review zonder uitnodiging
Antwoord van Spacer.com.au
Thanks so much for sharing! We’re thrilled to hear Sarah was such a great help. We’ll be sure to pass your kind words along—she’ll love hearing this!
Sarah from Spacer was a great help from…
Sarah from Spacer was a great help from the inital enquiries to the refund due to space being much smaler than advertised. Thanks Sarah.
12 september 2025
Review zonder uitnodiging
Antwoord van Spacer.com.au
Thank you for your feedback! We’re so glad Sarah was able to support you from your initial inquiry through to the refund process. We’ll be sure to pass your kind words along—she’ll really appreciate it!
Antwoord van Spacer.com.au
We value your feedback and remain committed to improving our service. Our Customer Success Team is currently reviewing your refund request and will be in touch shortly to assist you further.
Thank you again for your patience.
Good customer service when things like…
Good customer service when things like password resets don’t work.
6 september 2025
Review zonder uitnodiging
Antwoord van Spacer.com.au
Thank you so much for your feedback! We’re glad to hear our team was able to support you when things didn’t go smoothly—especially with something as frustrating as password resets. We’re always here to help and appreciate you taking the time to share your experience!
Excellent response from Sarah
Excellent response from Sarah. She quickly grasped my booking issue and provided with a solution within minutes.
3 september 2025
Review zonder uitnodiging
Antwoord van Spacer.com.au
Thank you so much for your feedback! We’re thrilled to hear Sarah was able to resolve your issue so quickly and effectively. I’ll be sure to pass this along—she’ll be glad to know her support made a difference. We're always here if you need anything else!
Great experience
Great experience - Sarah was extremely helpful and understanding. Great costumer service.
3 september 2025
Review zonder uitnodiging
Antwoord van Spacer.com.au
Thank you so much for your kind words! We’re thrilled to hear you had a great experience, and we’ll be sure to pass your appreciation along to Sarah. She’ll be delighted to know her support made a difference. We’re always here to help—anytime you need us!
Wasn't able to get the host to contact…
Wasn't able to get the host to contact me so it was a waist of time
28 augustus 2025
Antwoord van Spacer.com.au
Thank you for sharing your experience, and we're sorry it didn’t go as expected. We understand how frustrating poor host communication can be and regret the inconvenience caused. We're working to improve host responsiveness and ensure smoother bookings. A full refund was processed to your credit card on 01-09-2025.
Really great customer service from…
Really great customer service from Sarah.
She helped resolve my issue on the phone - first call resolution.
She was extremely helpful and gave amazing service with positive result.
Thank you Sarah and the Spacer team :)
1 september 2025
Review zonder uitnodiging
Antwoord van Spacer.com.au
Thank you so much for your kind words! We're thrilled to hear that Sarah was able to resolve your issue on the first call and deliver such a positive experience. First-call resolution is something we strive for, and it's wonderful to see Sarah's dedication shine through. We'll make sure she sees your message—it’ll absolutely make her day. Thanks again from all of us at Spacer!
CJ has a good customer service skill.
1 september 2025
Review zonder uitnodiging
Antwoord van Spacer.com.au
Thank you so much for the kind words! We're glad to hear CJ delivered great customer service. We'll be sure to pass along your feedback—it means a lot!
So far so good
I'm so far only a couple days into a booking. The owner showed me around that same day as I requested, so the car space is good and legit, and . the owner also seemed good so I trust this process so far. When I booked it was only for the first month + bond, but it showed a high figure in the thousands after I paid. I immediately rang to ask about that, it seemed all personnel were busy so I left a message. Later that day Clarisse emailed me back with a clear answer that it was only a projected price for 12 months, not what I would be charged. So I am also happy that customer service are eagerly on the case. I parked in it for the first time today and so far so good
26 augustus 2025
Review zonder uitnodiging
Antwoord van Spacer.com.au
Thank you for the update. I’m pleased to hear that everything is progressing well so far. It’s reassuring to know the owner was responsive and that the car space meets expectations. I also appreciate your initiative in clarifying the payment details, and it’s encouraging that customer service responded promptly and thoroughly. Glad to hear your first parking experience went smoothly.
It was easy to find and book the space…
It was easy to find and book the space I need, book the space and get a discount.
23 augustus 2025
Antwoord van Spacer.com.au
Thanks so much for your feedback! We're glad to hear the booking process was smooth and that you found the space you needed—plus scored a discount! We love making things easy and rewarding for our users. If there's anything else we can do to help, just let us know.
I had made a mistake in my booking and…
I had made a mistake in my booking and the receptionist fixed everything up and even help me find another space to rent
15 augustus 2025
Antwoord van Spacer.com.au
Thank you for your kind feedback! We're glad to hear our team was able to assist and help you find another space. If you need anything else, we're always here to help.
Antwoord van Spacer.com.au
Thanks for reaching out. To assist you, please email us at support@spacer.com.au with your registered Spacer phone number or email so we can locate your booking. You can also call our support team at 1300 500 538.
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