All through our two year contract with a couple of different clients with Spacer and Parkhound in the CBD of Sydney Sarah and other team members always made sure my questions were answered. Even if... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Place was double booked so it was on me to cancel. Trying to call support for so long but nobody answers. Starting to feel like a scam. Edit: Can confirm they processed their refund. Not a scam, ju... Toon meer
Bedrijf heeft geantwoord
Finding the exact area (even in the building I live) was great! The website was easy to use and sent me reminders and notifications through email promptly when responses had been sent and next steps t... Toon meer
Bedrijf heeft geantwoord
Sarah was able to resolve my problems with the car parks and was ahead and helped me to find another one. This is wonderful customer service.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Spacer.com.au
Geschreven door het bedrijf
Spacer.com.au is Australia’s Premier Peer-to-Peer Marketplace for Self Storage, linking Hosts (people WITH space) with Renters (people WHO NEED space).
Founded in 2015, the business provides an efficient and more cost effective self-storage solution for your boat, car, caravan, furniture and household goods, in a secure environment for all users. Spacer is proud to be a part of the growing sharing economy.
Money Back Guarantee
A little peace of mind
If you make a booking through Spacer, you are protected by our money back guarantee. For all our valued Spacer Renters, you will be reimbursed in full if:
- The issue is raised within 24 hours of the booking confirmation, and
- The space is unavailable at the date and time of your agreement, or
- There is a significant error in address or description of space, or
- Your vehicle cannot fit in the space
Please note:
- Removalist fees, alternative parking or transport costs, towing charges and any fines are not included as part of the money back guarantee
- Issues not included above, including change of mind, are not covered by our money back guarantee
- Your issue will be confirmed with the Host
Contactgegevens
Level 3, 55 Pyrmont Bridge Rd, 2009, Pyrmont, Australië
- 1300 500 538
- support@spacer.com.au
- spacer.com.au
4,4
Uitstekend
606 reviews
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Spacer and Parkhound are doing a great job at utilising our urban space more efficiently
Spacer and Parkhound are doing a great job with customer service. CJ helped me work through some profiling issues and was super responsive (thanks again!).
14 augustus 2025
Review zonder uitnodiging
Antwoord van Spacer.com.au
Thanks so much for your kind words! We're thrilled to hear that Spacer and Parkhound are making a positive impact on urban space and customer service. Big kudos to CJ for the stellar support—I'll be sure to pass on your thanks! We're always here to help.
Quick responses
Quick responses, good customer service and good availability of spaces close by.
5 augustus 2025
Antwoord van Spacer.com.au
Thank you for your feedback! We're glad to hear you had a great experience with quick responses, helpful customer service, and convenient space availability. We’re always here to make parking easy and stress-free—just let us know if you need anything else!
First booking got cancelled however…
First booking got cancelled however customer service CJ reached out to recommend other spaces that are available. It helped me secure a parking which was really helpful. Really appreciate how prompt responses were when I sent an email to CJ. Overall a great experience!
30 juli 2025
Review zonder uitnodiging
Antwoord van Spacer.com.au
Thank you so much for your kind feedback! We're sorry to hear your first booking was cancelled, but we're thrilled CJ was able to step in and help you find a new space quickly. It’s great to know their prompt responses and support made the experience smooth and positive for you. We’ll be sure to pass your lovely words on to CJ—they’ll be so glad to hear it! If you ever need assistance again, we’re always here to help.
Fast and easy to use
7 augustus 2025
Antwoord van Spacer.com.au
Thanks for the great feedback! We're glad you found Spacer fast and easy to use. If there's anything else we can do to make your experience even better, just let us know!
Top rate support from Spacer.com.au
Although I couldn’t find a solution to my space requirement on this occasion, I have to say that support from Spacer was exceptional. Clarisse was my point of contact and she simply could not have been more helpful in trying to provide a solution to my space problem. I will definitely come back to Spacer.com in the future.
25 juli 2025
Review zonder uitnodiging
Antwoord van Spacer.com.au
Thank you so much for your kind words! We're thrilled to hear that Clarisse provided exceptional support, even if we couldn’t meet your space needs this time. We truly appreciate your feedback and look forward to welcoming you back to Spacer.com.au in the future. Don’t hesitate to reach out whenever you're ready—we’re here to help!
I received excellent and prompt…
I received excellent and prompt response from host and Spacer.com. My issue was quickly rectified even after hours. I was the cause of the issue, if I had only read ad properly. 😁
28 juli 2025
Antwoord van Spacer.com.au
Thank you for your lovely feedback!
We’re so glad to hear you received excellent and prompt support from both your host and Spacer—even after hours. We're happy we could help get things sorted quickly.
Thanks again for sharing your experience, and we’re always here if you need anything.
Cancellation of my booking within the 24 hour period
Cancellation of my booking within the 24-hour change of mind was initially rejected, but eventually resolved, and a full refund was issued. Thank you Sarah for sorting this out.
Jill
20 juli 2025
Review zonder uitnodiging
Antwoord van Spacer.com.au
Thanks for the feedback! I'm glad to hear it was resolved and that Sarah was able to assist. If you ever need help again, we're here for you.
Beware
You unfortunately are unimpressive, some would in fact say that you are rip off merchants. Customers should be aware. There is no provision for customers to Accept the offer of a booking once an Application has been made, so it is all one way traffic as you already have the credit card details required to make an Application and ii) If Spacer provides a cancellation period, please adhere to it and not make it impossible to cancel within the Money Back Guarantee Period by blocking the calendar and making the Chat unhelpful.
19 juli 2025
Antwoord van Spacer.com.au
Thank you for sharing your concerns—we genuinely regret that your experience didn’t meet expectations. We understand your frustration regarding the booking and cancellation process. While we aim to keep the system transparent and user-friendly, the calendar was blocked at the time you triggered the cancellation because the system automatically identified that your request fell outside the Money Back Guarantee policy. We absolutely want to honor the Money Back Guarantee wherever applicable.
Account closed without explanation
I went to create an ad to lease some spare space, but, my ad was cancelled and my account was closed without an explanation. When I called Sapcer.com.au customer service I was told on the phone "it was a business decision" I asked for a further explanation on what that meant and if I breached their Terms and conditions, however, the customer service representative wasn't able to provide me with any explanation and repeated "it was a business decision". Don't waste your time with Spacer.com.au
19 juli 2025
Review zonder uitnodiging
Antwoord van Spacer.com.au
Thank you for reaching out. We’re genuinely sorry to hear about your experience. We understand how frustrating it can be to have your ad and account closed without a clear explanation. While some listing decisions are based on internal reviews for security and business policy purposes, we acknowledge that more transparency would have been helpful.
Please contact us at support@spacer.com.au with your contact information, and we’ll do our best to assist you further.
Thank you again for your feedback—it helps us improve.
5 Stars
The lady i spoke to on the phone was incredible! she stayed on the line until i had secured the spot and then called the owner to ensure that it was approved. Amazing service.
15 juli 2025
Antwoord van Spacer.com.au
We’re thrilled to hear our team went above and beyond to help secure your spot. That kind of dedication is what we aim for every day. Appreciate you sharing your experience—amazing customers like you make it all worth it!
false advert as wanted storage for a…
false advert as wanted storage for a caravan not a pallet in a warehouse unit
13 juli 2025
Antwoord van Spacer.com.au
We understand you were expecting caravan storage; however, the listing photo and description indicate warehouse pallet storage. As discussed with our Customer Success Team yesterday, your booking has been cancelled and a full refund processed. Please reach out if you have any questions or need further assistance.
So easy to use and book
7 juli 2025
Antwoord van Spacer.com.au
Awesome to hear! We designed it to be simple and hassle-free—glad it worked for you!
Antwoord van Spacer.com.au
Thanks so much! We're happy to hear you had a smooth experience—don’t hesitate to reach out anytime!
Top Customer Service
Sarah was extremely helpful and prompt on response. Too efficient makes me felt like I was talking to an AI.
3 juli 2025
Review zonder uitnodiging
Antwoord van Spacer.com.au
Thanks so much for the kind words! Sarah will love hearing this. We’ll take 'too efficient' as the highest compliment—though we promise she’s not an AI (just really good at what she does!). Let us know if you need anything else!
Great app to find parking. Highly recommend
Thank you Sarah from Spacer customer service support for your assistance. I was able to find a parking space near my work. It was so easy to arrange via the app.
20 juni 2025
Review zonder uitnodiging
Antwoord van Spacer.com.au
Thanks so much for the kind words! We're thrilled you had a great experience using the app. We'll be sure to pass your thanks along to Sarah—she’ll be delighted to hear it.
Awesome Customer Service Thanks CJ
25 juni 2025
Review zonder uitnodiging
Antwoord van Spacer.com.au
Thanks for your positive feedback! We truly appreciate you recognizing CJ’s excellent service—we’ll be sure to pass it along!
Good customer support
Had some issues with my first booking and customer support got it sorted out promptly
Rather satisfied
Thank you
14 juni 2025
Antwoord van Spacer.com.au
Thank you for your kind words! We're glad to hear our support team was able to assist you promptly. If you ever need anything else, don’t hesitate to reach out. We’re always here to help!
Customer Service was very professional…
Customer Service was very professional and Clarisse did an excellent job.
29 mei 2025
Review zonder uitnodiging
Antwoord van Spacer.com.au
Thank you for your kind words! We're glad to hear that you had a great experience, and we truly appreciate your recognition of Clarisse's excellent service. We'll be sure to share your feedback with her!
Antwoord van Spacer.com.au
Great to hear the process was simple and efficient for you! Thanks for sharing your feedback.
Antwoord van Spacer.com.au
Glad you think so! Thanks for the kind words.
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