Sparesbox Reviews 7.725

Antwoord van Sparesbox

23 feb 2025

Thanks so much for your continued trust in SparesBox! We're delighted to hear that your parts not only arrive swiftly but also exceed your expectations compared to OEM quality. Your loyalty truly inspires us, and we look forward to helping you with your next order!

- The Sparesbox Team

Antwoord van Sparesbox

23 feb 2025

We're really sorry to hear about the hassle you experienced with your order. We know how frustrating it is when packages don’t show up as expected. While we’re glad we could sort out the refund quickly, your feedback about the freight service is invaluable. We’re actively reviewing our shipping partners to ensure a more reliable experience going forward. Thank you for letting us know—we’re on it and here to help if you need anything further.

- Luke Byrnes (Head of Customer Experience)

Antwoord van Sparesbox

Geüpdatet op 23 feb 2025

Thanks for sharing your experience with Bowdens Mr Black! We're thrilled to hear it delivered excellent results on your Honda CRV, even restoring those black bumpers to their former glory. It’s always great to know our products make a real difference. Thanks again for choosing SparesBox, and we look forward to helping you with your next project!

- The Sparesbox Team

Antwoord van Sparesbox

23 feb 2025

Thanks so much for your kind words! We're really pleased to hear that the part was exactly as described and fitted perfectly. Your satisfaction is our priority, and we look forward to helping you again soon!

- The Sparesbox Team

Antwoord van Sparesbox

21 feb 2025

Thanks for the feedback! We’re happy to hear your parts arrived so quickly and were exactly what you needed. If anything else comes up, we’re always here to help!

- The Sparesbox Team

Antwoord van Sparesbox

21 feb 2025

We appreciate you sticking with us even when things didn’t go as planned. We’re glad we could sort out the courier issue and get you back on track. If you ever need more help or have any questions, our team is always here to assist. Thanks again for choosing Sparesbox!

- The Sparesbox Team

Antwoord van Sparesbox

21 feb 2025

Thanks for the great feedback! We’re thrilled you enjoyed our fast delivery and pricing. Our team takes pride in making your experience smooth and budget friendly. We’ll be here whenever you need us again!

- The Sparesbox Team

Antwoord van Sparesbox

20 feb 2025

Great to hear, Andrew! The right part, a great price, and fast delivery - exactly what we aim for. Thanks for your support, and we look forward to helping you again!

- The Sparesbox Team

Antwoord van Sparesbox

20 feb 2025

Thanks for your feedback! We’re glad you found our service and products to be top-notch. Providing helpful information is what we strive for, so it’s great to hear it made a difference.

- The Sparesbox Team

Antwoord van Sparesbox

20 feb 2025

Thanks for sharing your experience! Mistakes happen, and we’re glad our team could make the return process smooth and hassle free for you. We appreciate the recommendation and look forward to helping you again in the future!

- The Sparesbox Team

Antwoord van Sparesbox

20 feb 2025

Glad to hear it, Tim! We’re all about making the process simple and getting your order to you fast. We look forward to helping you again!

- The Sparesbox Team

Antwoord van Sparesbox

20 feb 2025

Thanks for the amazing feedback! We love hearing that your experience was smooth from start to finish. A simple ordering process, a user friendly website, and fast delivery....exactly what we aim for. We appreciate your support and look forward to helping you again soon.

- The Sparesbox Team

Antwoord van Sparesbox

Geüpdatet op 20 feb 2025

Thanks for your review, Andrew! Great to hear you found the website easy to use and the range well priced. We appreciate your support and look forward to helping you with your next order.

- The Sparesbox Team

Antwoord van Sparesbox

20 feb 2025

Thanks for your feedback! We appreciate your support and look forward to helping you again.

- The Sparesbox Team

Antwoord van Sparesbox

20 feb 2025

Thank you for sharing your experience. We’re glad you found the right floor jack at a great price and that our team could assist you quickly. While we’re sorry to hear there was an issue, it’s fantastic to know that Tina was able to resolve it smoothly for you. We appreciate your support and look forward to helping you again in the future.

- Luke Byrnes (Head of Customer Experience)

Antwoord van Sparesbox

20 feb 2025

Thank you for your fantastic review, Pete. We’re thrilled to hear that we are your go to parts supplier! Providing a great experience is what we strive for, and we truly appreciate your support. We look forward to helping you again.

- The Sparesbox Team

Antwoord van Sparesbox

8 dec 2024

Thank you for sharing your feedback. I want to personally apologise for the frustration and disappointment this situation has caused you. It’s clear we’ve fallen short of your expectations, and I take full responsibility for ensuring we address this properly.

When you emailed us on Friday, our team was working through a higher volume that unusual post the Black Friday and Cyber Monday promotions. Hopefully you received my response from Friday which explained that your missing cabin filter was the result of an unusual error in our system. I want to assure you that this issue has been escalated to our IT and Development Team to prevent it from happening again. In the meantime, I’ve upgraded your shipping to express and prioritised your order with our eFulfillment Manager to ensure it is dispatched on Monday.

If there’s anything more I can do to assist, please don’t hesitate to reach out directly or reply to my earlier email.

Thank you for your patience and for giving us the opportunity to make this right.

- Luke Byrnes (Head of Customer Experience)

Antwoord van Sparesbox

Geüpdatet op 1 dec 2024

Thank you for sharing your concerns. I’d like to provide some clarity about how our pricing and shipping policies work.

Product Pricing and Shipping Costs
Our products are listed without shipping costs included. Shipping charges are calculated and added during checkout based on your location. This approach allows us to provide accurate shipping rates tailored to each customer's address.

Free Shipping Policy
There is no general reference to free shipping on our website, except during specific promotions like our current Cyber Sale. As part of this promotion, orders over $99 qualify for free shipping. Unfortunately, the orders you referenced were below this threshold, which is why the standard shipping cost was applied.

Commitment to Transparency and Integrity
At Sparesbox, we operate with transparency and integrity. We do not engage in false or misleading advertising, and we take any such claims very seriously. I can also confirm that we have received no warnings or notices from any regulatory body regarding false advertising.

We appreciate your feedback and understand the importance of clear communication. If you have further questions or need assistance with future orders, please don’t hesitate to reach out to our customer service team.

Antwoord van Sparesbox

28 nov 2024

Thank you for sharing your honest feedback, Warwick. I’m truly sorry for the frustration and inconvenience this delay has caused. I completely understand how disappointing it is when an order takes longer than expected to arrive, especially when clear communication is so important during these times.
 
We understand how important it is to receive your order quickly and so we worked hard to ensure your order was dispatched promptly, leaving our warehouse the next day. However, as this falls during the start of peak courier volume with retailers offering Black Friday promotions, I can see that delivery is taking longer than estimated. Given that it's been 10 days since you placed the order and it's beyond the initial delivery estimate, I’ve reached out to Couriers Please to determine when your order will be delivered. I’ll update you personally as soon as I have more information.
 
We take your concerns about communication seriously and will be reviewing this internally to ensure we’re better balancing speed with detailed, personalised updates for our customers. Your experience matters to us, and we’re committed to learning from this to improve going forward.
 
Thank you for your patience while we work to make this right.

- Luke Byrnes (Head of Customer Experience)

Antwoord van Sparesbox

24 nov 2024

Thank you for reaching out and sharing your feedback regarding your recent experience with our Drivetech 4x4 semi-flexible solar panel. I’m sorry to hear about the challenges you've encountered, and I truly understand how frustrating this situation must be for you. At Sparesbox, we aim to deliver high-quality products and a seamless customer experience, so it's disappointing to learn we’ve fallen short in meeting your expectations.

Regarding your warranty claim, I’d like to clarify that in order for us to process a warranty claim with the supplier, the panel does need to be returned for assessment. I completely understand how inconvenient this process may feel, especially given the permanent nature of your panel’s installation. However, this step is essential for initiating the evaluation required by the manufacturer.

Additionally, after reviewing your case and the nature of the damage, I wanted to provide some guidance on solar panel care to prevent issues in the future. Specifically, we strongly advise against using a pressure washer to clean solar panels. This is because:

Damage Risk: The high pressure can scratch, crack, or puncture the surface, impacting both the functionality and longevity of the panel.
Warranty Implications: Many manufacturers, including this supplier, caution against pressure washing as it can void the warranty.
Water Intrusion: High-pressure water may force moisture and debris into delicate wiring or electronics, potentially causing irreversible damage.

For routine cleaning, we recommend using a soft cloth or sponge with mild soapy water and gently rinsing with a low-pressure hose.

We’re here to support you through the warranty process as smoothly as possible. If you have any questions regarding the return or the warranty process, please don’t hesitate to reach out to us directly.

Luke Byrnes (Head of Customer Experience)