Terrible customer service. Ordered a front brake kit, they sent rears. The order clearly states front brake kit. We are in the second week of a vehicle being off road due to their failure to pi... Toon meer
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Lees wat reviewers zeggen
Most impressed with Sparesbox customer service. Have purchased parts from them several times in the past couple of years. A minor problem occurred with the last order that was partially my fault and... Toon meer
Cannot recommend highly enough!, do not hesitate to deal with these legends! Have purchased numerous parts from these guys great pricing, fast freight, well packaged. on my last order the online sy... Toon meer
I never leave reviews but this has not been a great experience at all From Sparesbox Items on sale unavailable - it is a month since placing Order Website said 3-5 day delivery, Emailed Track... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
With our vast selection of 4x4, performance, and service parts, we’ve got all your automotive needs covered. And with huge names in tools and electronics, we can help you stock your workshop or garage as well! Since 2014, Sparesbox has grown to become the largest online auto parts store in Australia with over 260,000 loyal customers and counting! We currently sell products from over 200 reputable automotive brands, offering more than 240,000 products for all car lovers!
100% Fitment Guarantee
Shop with confidence from Sparesbox - we've got you covered.
If the part you purchase from us doesn't fit as specified, we will organise for the part to be returned to us and the correct part to be sent out at no cost to you. It's all part of our commitment to customer satisfaction and making it easier to shop auto parts online.
Contactgegevens
2000, Sydney, Australië
- support@sparesbox.com.au
- sparesbox.com.au
3,0
Gemiddeld
8K reviews
Heeft 21% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Quick shipping
Quick shipping. Accurate part, info and perfect fit.
7 maart 2025
Review zonder uitnodiging
Antwoord van Sparesbox
Thank you for your review. We're glad your part arrived promptly and was a perfect match for your vehicle. Your feedback is truly appreciated.
- The Sparesbox Team
Extremely poor service, did not ship
Ordered some parts, fairly common suspension bushing, no response after 10 days, conteced them they keep claiming to get back to me within 2 days with an update, never do! And now trying to cancel my order and get my money back. Don't ever order from here if you want to see something for your money
1 maart 2025
Review zonder uitnodiging
Antwoord van Sparesbox
I’m really sorry for the poor experience you’ve had with this order, Niki. I completely understand your frustration, when you purchase a special order product, you expect clear and timely updates, and we didn’t deliver on that. That’s not the experience we want for our customers, and I sincerely apologise.
Your order was delayed due to freight disruptions caused by Cyclone Alfred, which forced the inbound freight provider's warehouse to close and created a significant backlog. That being said, we should have proactively kept you informed rather than leaving you to chase for updates.
I can see that you cancelled your order yesterday at 2pm and it's since been refunded, but I wanted to let you know that the suspension bushes arrived in stock at 4pm yesterday. If you still need them, I’d be happy to offer a discount and express shipping to get them to you as quickly as possible. I've sent you through an email with all the details.
We are working on improving how we handle situations like this to ensure better experiences for our customers in the future. I appreciate your feedback, and I’m truly sorry we let you down this time.
- Luke Byrnes (Head of Customer Experience)
Support was really helpful
Support was really helpful, they organised the replacement after a mixed up in the part order. I recommend them.
13 maart 2025
Review zonder uitnodiging
Antwoord van Sparesbox
Thanks for sharing your experience! We're glad our support team could quickly sort out the mix-up and arrange your replacement. Your recommendation means a lot to us, and we're here whenever you need us again!
- The Sparesbox Team
The only shop to shop at
What an amazing place to shop, always the best prices and straight to your door
17 maart 2025
Review zonder uitnodiging
Antwoord van Sparesbox
Thanks for the kind words! We’re really glad you appreciate our competitive prices and reliable delivery. It means a lot to us, and we look forward to helping you with your next order!
- The Sparesbox Team
Consistently great to deal with.
Usually a great range of quality products in stock.
Consistently fast delivery at great prices.
3 maart 2025
Review zonder uitnodiging
Antwoord van Sparesbox
Thanks for the great feedback! We’re pleased to hear you appreciate our quality range and fast delivery at competitive prices. Your support motivates us to keep delivering the best. Looking forward to your next order!
- The Sparesbox Team
10 day arrival time not true
I ordered some parts for my car (lower control arms
As I went trough payment and shipping everything was saying it would arrive in 10 days on the SHOP app it said 10 day arrival time it has now been 9 days the package has not been dispatched and won’t be for another 3 days making it 12 days
This wouldn’t be an issue but I was relying on the 10 day deliver for my part as my car is booked in for part fitting and other work in the small town I live in it’s hard to get a mechanic who can get stuff done as they’re very busy if they aren’t here by the day my car goes in my car will be pushed back 3-4 weeks until they can get it back in
7 maart 2025
Review zonder uitnodiging
Antwoord van Sparesbox
We appreciate you taking the time to share your experience, Archie, and we’re sorry for any confusion around the delivery timeframe. We understand how important it is to receive parts on time, especially when you’re relying on a booking with a mechanic.
Your special order was placed on the 28th of February with an estimated delivery timeframe of 10 business days, meaning it was expected to arrive around the 14th of March. Your order was dispatched on the 10th of March and delivered on the 11th, arriving on the 7th business day, earlier than expected.
We completely understand how frustrating scheduling delays can be when relying on a mechanic’s availability, and we always aim to provide the clearest possible delivery expectations. If there’s anything else we can assist with, please don’t hesitate to reach out.
- Luke Byrnes (Head of Customer Experience)
Received water pump for a Kia…
Received water pump for a Kia Carnival.Item does not properly fit, as it locks in when bolted. .Sparesbox has been giving me the run around.
Please do not bother buying from this company if they
will not accept returns.
25 februari 2025
Review zonder uitnodiging
Antwoord van Sparesbox
We understand that receiving a part that doesn’t seem to fit can be incredibly frustrating, and we genuinely want to help resolve this for you, Chandra. To be clear, we do accept returns. However, based on our records, the water pump supplied matches the correct fitment for your vehicle. We requested images of the issue to better understand what’s happened before proceeding with a return, as we want to make sure it's genuinely a manufacturing fault. If it turns out not to be, sending it back would only waste your time and likely cause more frustration. Our goal is to find the best solution as quickly as possible, and we appreciate your cooperation in helping us do that.
Given your previous messages to the team, I think it’s important to note that we’re here to support our customers and always aim to provide fair and respectful service. At the same time, all Sparesbox employees have the right not to be subjected to any behaviour or abuse that includes threats of physical harm or violence, religious, cultural or racial insults, homophobic, sexist, or other derogatory remarks. I’ll be reaching out to you personally to see how we can move forward and find a resolution.
- Luke Byrnes (Head of Customer Experience)
Fast service and sharp pricing on quality products!
Quality products at a good price, fast packing and shipped by Australia Post (my preferred shipper, due to reliable tracking).
Thanks again for a positive online buying experience!
11 februari 2025
Review zonder uitnodiging
Antwoord van Sparesbox
Thanks for the great review! Your positive experience is exactly what we aim for, and we're here whenever you need us again.
- The Sparesbox Team
Item came undamaged at good price.
Item came undamaged at good price.
27 februari 2025
Review zonder uitnodiging
Antwoord van Sparesbox
Thanks for the feedback! We're glad your item arrived undamaged and at a great price. We appreciate your support and look forward to your next order!
- The Sparesbox Team
70.00
Price, delivery turnaround, quality were all up to a standard.Thanks and keep it up.
4 februari 2025
Review zonder uitnodiging
Antwoord van Sparesbox
Thanks for the great feedback! We're thrilled that our price, delivery, and quality met your expectations. Thanks again and we look forward to your next order!
- The Sparesbox Team
Scepter 20l military fuel
Ordering was easy delivery was efficient. Quality fuel drums at a competitive price. I'll be back for more.
3 februari 2025
Review zonder uitnodiging
Antwoord van Sparesbox
Thanks for sharing your experience! We're delighted that you found our ordering process easy and our delivery efficient. It's fantastic to know our quality fuel drums and competitive pricing hit the mark for you. We look forward to helping you again soon!
- The Sparesbox Team
My first Sparesbox order
I ordered some filters and some oil for a '95 Magna, I paid a decent price and received them in a timely manner. I definitely will order from Sparesbox again
13 februari 2025
Review zonder uitnodiging
Antwoord van Sparesbox
Thanks for the great review! We're really happy to hear that your filters and oil arrived on time and at a decent price. We appreciate your trust in us and look forward to your next order from Sparesbox!
- The Sparesbox Team
Top purchase experience
Order processed expediately and the delivery time was good. Also the installation instructions are spot on. Will use and recommend you in the future. The price was exceptional
9 februari 2025
Review zonder uitnodiging
Antwoord van Sparesbox
Thanks so much for the fantastic feedback, Lewis! We're proud to offer great prices and quality service, and your recommendation means a lot. We look forward to helping you again in the future!
- The Sparesbox Team
Quick response and delivery.
4 februari 2025
Review zonder uitnodiging
Antwoord van Sparesbox
Thanks for the feedback! We're happy to hear our quick response and delivery hit the mark for you. Your support means a lot, and we're here whenever you need us again!
- The Sparesbox Team
Parts cheap quality 👌 the best this is…
Parts cheap quality 👌 the best this is 2x I've purchase brakes pads, Delivery quick I recommend anyone try it they most parts for any vehicles,
22 februari 2025
Review zonder uitnodiging
Antwoord van Sparesbox
Thanks for the awesome review! We're thrilled to hear you enjoyed the quality of our brake pads and the quick delivery. Your recommendation means a lot to us, and we appreciate you choosing us for your parts. Looking forward to helping you again soon!
- The Sparesbox Team
Antwoord van Sparesbox
Thanks for the great feedback! We're delighted to hear you enjoyed the quality and fast shipment. Your satisfaction motivates us, and we're here whenever you need us again!
- The Sparesbox Team
Antwoord van Sparesbox
Thanks for the feedback! We're thrilled you received your order quickly. It's always our goal to get your parts to you as fast as possible.
- The Sparesbox Team
On time
On time, ease of use. Best price comparatively to all other dealers in Australia.
14 februari 2025
Review zonder uitnodiging
Antwoord van Sparesbox
Thanks for the great feedback! We're thrilled to hear you appreciate our punctual delivery, ease of use, and competitive pricing. We truly value your trust in us and look forward to helping you again soon!
- The Sparesbox Team
Prompt shipment and delivery.
3 februari 2025
Review zonder uitnodiging
Antwoord van Sparesbox
Thanks for the feedback! We're glad you appreciated our prompt shipment and delivery. We aim to get your parts to you quickly and reliably, and it's great to hear that we're hitting the mark. Looking forward to assisting you again soon!
- The Sparesbox Team
Great communication
Great communication, value and quality.
Sparesbox are a pleasure to deal with.
24 februari 2025
Review zonder uitnodiging
Antwoord van Sparesbox
Thanks for the awesome review! We're really glad you appreciated our communication, value, and quality. We look forward to your next order!
- The Sparesbox Team
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