Sparesbox Reviews 7.725

Antwoord van Sparesbox

Geüpdatet op 8 jul 2025

We’re sorry to hear this experience left you feeling frustrated, Branden. I looked into the situation and can confirm that your order was packed and a tracking number was created before you requested cancellation. The good news is that we were able to intercept it before dispatch. That’s why the tracking didn’t show movement, and why we were able to cancel and refund the order shortly after.

While we understand emotions can run high when things don’t go to plan, we take allegations like hacking and message interference extremely seriously. These claims are not supported by any logical evidence and do not reflect how we operate.

We’ve resolved your order with a full refund, and there’s nothing further outstanding on our end. If you believe something remains unresolved, please reach out to our support team directly and we’ll be happy to clarify.

- Luke Byrnes (Head of Customer Experience)

Antwoord van Sparesbox

27 jun 2025

Thanks for sharing your experience, Gary. We’re sorry to hear things didn’t go as expected and can completely understand your frustration.

After reviewing your case, it's clear you reached out promptly to correct the shipping address. Unfortunately, by the time our customer service reached your message the next business day, the parcel had already been collected by the courier and the redirection request was unsuccessful. We understand how disappointing this must have been, especially given your efforts to rectify the issue quickly.

While our standard process is to dispatch to the address entered at checkout, in this instance, we recognise the very quick dispatch and the delay in response meant we weren’t able to assist in time. That’s not the outcome we want for any of our customers.

We’ve reached out to you directly to offer a full refund or replacement, whichever works best for you. We appreciate your patience and the opportunity to make this right.

- Luke Byrnes (Head of Customer Experience)

Antwoord van Sparesbox

Geüpdatet op 10 jun 2025

Hi John, I'm really sorry to hear about your experience, it’s definitely not what we want for our customers. We’re currently averaging a response time of around 4.8 hours, so I’d genuinely like the opportunity to understand what’s happened here.

Unfortunately, your review didn’t come through with an order number, so I can’t locate your details to reach out directly. I’ve sent an information request through Trustpilot so you can share more info, or you’re welcome to contact us at support@sparesbox.com.au and attention your message to Luke. One of my team will make sure it gets to me so we can work through this together.

I’d really like the chance to turn this around for you and rebuild your trust in Sparesbox.

- Luke Byrnes (Head of Customer Experience)

Antwoord van Sparesbox

23 apr 2025

Thanks for the awesome feedback! We're so glad the website was easy to use and that everything from communication to delivery hit the mark. Great value and a smooth experience is exactly what we aim for!

Antwoord van Sparesbox

23 apr 2025

Thanks for the great feedback! We're glad to hear the spark plugs were a perfect fit and arrived safely. We're here whenever you need anything else for your Suzuki Baleno!

Antwoord van Sparesbox

22 apr 2025

Thanks for your feedback, and I’m sorry the experience didn’t meet your expectations.

The product you ordered is a special order part, which means we bring it in from our supplier specifically for your order. That’s why it’s marked as a special order on the product page, why the checkout cart advises it is ordered in from our supplier for you, and why we advise a delivery timeframe of up to 10 business days.

In your case, the item was delivered within 7 business days which is faster than the original estimate. While we’re glad it arrived ahead of schedule, we understand how important clear timeframes are, and we’ll keep working to make them as visible and easy to understand as possible.

Thanks again for your order, and we hope to serve you better next time.

- Luke Byrnes (Head of Customer Experience)

Antwoord van Sparesbox

23 apr 2025

Thanks so much for the kind words, Andrew! We're thrilled to hear Tash was able to step in and get things sorted quickly. She’s a star and we’ll be sure to pass this on to her. It means a lot to know you’ve had great experiences with us in the past and plan to keep coming back. We’re here whenever you need parts or support. Thanks again!

Antwoord van Sparesbox

14 apr 2025

I'm really sorry to hear this has been your experience, it’s absolutely not the standard we aim for. I’d really like the opportunity to review what happened with your order.

If you could please send an email to support@sparesbox.com.au with your order number and address it to Luke Byrnes, I’ll make sure it gets flagged for me to review personally. I want to understand what went wrong and look at how we might rebuild your trust in Sparesbox.

Thanks for taking the time to share your feedback.

- Luke Byrnes (Head of Customer Experience)

Antwoord van Sparesbox

26 mrt 2025

Thanks for your review, and we're really sorry for the delay in getting back to you. We’ve seen a sharp increase in customers reaching out about delayed parcels, particularly over the end of last week and the weekend, following courier impacts in QLD caused by Cyclone Alfred and the resulting flooding. It’s taken us longer than we would’ve liked to respond, and we’re sorry we didn’t get back to you on Friday.

Looking into your order, it was dispatched on the 3rd of March and received a scan on the 6th, but unfortunately didn’t receive any further tracking updates. Our team followed up with Couriers Please today and were advised that the parcel was damaged in transit. It wasn’t scanned as damaged at the time, which is normally what triggers a notification to us so we can reach out proactively, so we completely understand how disappointing this has been. We’ve passed this feedback on to the courier to help prevent situations like this in the future.

This isn’t the experience we want for our customers, and we’re genuinely sorry it’s played out this way. I will be in touch shortly with a voucher for a future purchase as we’d truly appreciate the opportunity to rebuild your trust in Sparesbox.

If there is anything else we can help with, please reach out to us again and we'll do all we can to assist.

- Luke Byrnes (Head of Customer Experience)

Antwoord van Sparesbox

23 mrt 2025

Thanks for the great feedback, Garry! We're glad our team kept you in the loop and got back to you quickly. Appreciate you choosing Sparesbox!

- The Sparesbox Team

Antwoord van Sparesbox

23 mrt 2025

Thanks for sharing your experience! We're really glad our team could help sort out the return and get you the right part, especially around the busy Christmas period. Appreciate your kind words, and we’re here anytime you need a hand.

- Luke Byrnes (Head of Customer Experience)

Antwoord van Sparesbox

23 mrt 2025

Thanks for the kind words, Dags! We're really glad everything arrived on time, exactly as listed, and in great condition. Appreciate you choosing Sparesbox!

- The Sparesbox Team

Antwoord van Sparesbox

23 mrt 2025

Thanks for the great review! We're glad to hear your part arrived quickly and in brand new condition. Awesome to know you're happy with your experience!

- The Sparesbox Team

Antwoord van Sparesbox

23 mrt 2025

Thanks for the great feedback! We're stoked to hear you scored a solid deal on the throttle controller and that the whole process was smooth and fast. Appreciate you shopping with us. We’ll be ready when you’re back for more!

- The Sparesbox Team

Antwoord van Sparesbox

23 mrt 2025

Thanks for the review! Great to hear your parts arrived quickly and didn’t break the bank. That’s exactly what we aim for, making it easy to get what you need, without the hassle. We’ll be here when you need us next.

- The Sparesbox Team