Very friendly service when I telephoned to check I was ordering the correct part for my petrol mower. Good delivery time. The Ryobi RLM53175S Brake Cable is a good fix for when the drive /clutch ca... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Sparetoolparts are an absolute gem of a find....if you dont mind repairing your own tools then James is gold he knows his stuff...they have parts for all tools and is a great help....highly recommend... Toon meer
The sales assistant was friendly and helpful. He displayed an excellent knowledge of products and was able to organise our order quickly and efficiently.
Have been waiting approximately 5 months for spare parts, and have paid in full for these parts. There has been barely any correspondence or communication during this period of time. We have requested... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
SpareToolParts.co.uk is one of the fastest growing Powertool spare parts website in the UK, we pride ourselves on our excellent service levels and our ability to source any part you require quickly and most importantly as cheap as possible. We have made our website easy to use, all you need to do is enter the model of your tool and we will do the rest. Our staff take pride in their work ensuring that orders are picked with care and dispatched quickly and efficiently. Once you place an order with SpareToolParts, one of our customer service representatives will be assigned to your purchase and will ensure that everything runs smoothly and the goods are dispatched as soon as possible.
Contactgegevens
Portglenone, BT448DT, Belfast, Verenigd Koninkrijk
- (0333) 7721 109
- sales@sparetoolparts.co.uk
- sparetoolparts.co.uk
4,1
Goed
689 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 50% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Very helpful helping me find correct…
Very helpful helping me find correct part needed
19 december 2025
Review zonder uitnodiging
Very easy transaction
Very easy transaction, very knowledgeable, literally sorted in 5 minutes
12 december 2025
Review zonder uitnodiging
8 weeks later and the product was of no use…
I ordered a new guard for an electric grass strimmer. It took 8 weeks to arrive even though I wasnt told when ordering that they didnt have it in stock. When it eventually arrived it didnt fit it was out of shape. I asked for my money back. They suggested I melt the plastic and force it into shape myself. I have never heard of anything so rediculous in all my life. I am still waiting for my money back, I wouldnt order anything from them if I was you.
19 november 2025
Review zonder uitnodiging
Antwoord van Sparetoolparts
Thanks for the feedback on this order and we are sorry it has gone the way it has. I've had a look and I see that we did send several emails advising that the parts ordered were not instock and had to be ordered in.
Because we got no reply to cancel the order we continued with the order.
It is very unfortunate that when the guard did arrive that it had been produced incorrectly in the factory. As discussed once we were made aware of the issue, we agreed to the refund but couldn't apply it straight away as the accounts girl only works on set days.
The option for you to attempt to remould the guard to fit the head of the strimmer was only a suggestion in an attempt to save you the hassle of a return and having to wait and source another part or a new tool.
We were trying to be helpful, as confirmed via email, last night 19-11-2025, I logged into our system out of office hours and manually refunded the order myself.
I have raised the issue with Ryobi as well and hopefully we won't receive any further products which have been manufactured incorrectly.
Thanks
Sparetoolparts
5 STAR
Amazing service, very knowledgeable. Thank you again for helping!
12 november 2025
Review zonder uitnodiging
Excellent customer service
Very helpful representative (James) he gave straightforward and honest advice on parts I required for a repair to an old Dremmel I own. He also gave options on new machines immediately sending details of two machines as options to buy. I opted for spare parts on my old machine at this time, but he has secured a purchase for the company when mine finally fails.
12 november 2025
Review zonder uitnodiging
Be careful what you order
ordered the below and only got 1 screw even though their website says 10PK (to which they have taken off but have copied text before they did)
Why would i pay nearly £10 for 1 screw with delivery!! I was told the 10PK doesnt mean 10 pack?!?
PLEASE CHECK WHAT YOU ORDER FROM THEM!!!
Makita 911113-1 Pan Head
Screw M10
₩£5.75
Excl. VAT: £3.99
Incl. VAT: £4.79
SKU#: DUH523-911113-1-30
Qty
1
Add to Basket
Makita DUH523 *PAN HEAD SCREW M4X10 10PK 911113-1
Spare Part. Fix Your Makita Hedgetrimmer Today, All Spares
are Ready For Quick Cheap Dellvery Our Spares are Genulne
Makita Parts and Come with a Full Makita Guarantec.
Not the Part you were looking For?
VIEW THE FULL PARTS LISTING
11 november 2025
Review zonder uitnodiging
Very friendly and very helpful would…
Very friendly and very helpful would definitely recommend them
6 november 2025
Review zonder uitnodiging
Excellent Service
James was extremely helpful,prompt
and professional in my dealings with him,
Many thanks.
31 oktober 2025
Review zonder uitnodiging
Horrible
Horrible. Worse online customer service ever!! My parts were on backorder for 3 months When they finally came in stock they took another 2 months to ship out. Communication is horrible. They dont ever reply or seem to even bother reading the emails. When they finally reply its always one excuse after another. Upon the time of writing this review I still have yet to receive my items and I have requested for a full refund. If you are looking for parts for your power tool please let this place be you LAST option.
29 oktober 2025
Review zonder uitnodiging
Antwoord van Sparetoolparts
Hello
We are sorry this order has panned out the way it has. The backorders were something we had to control as this is affecting all Hitachi and Metabo items not held instock.
The delay in the shipping of the parts has come about as you live in the Caribbean and our usual Courier Royal Mail was deemed not to be suitable.
I eventually got a suitable courier to take this order, but as explained via email, they had not showed up on several occasions to collect parts, eventually they told me to take the parcel to them! which I did this morning, before we received your cancellation email.
Ref email replies
I will follow this up with the team and ensure this improves.
Again all I can do is Apologize and I'm sure the parts will arrive with you soon.
Thank
Sparetoolparts
Great telephone customer service
I managed to speak with customer service assistant who was brilliant and found the correct part I was looking for and all went rather well and hassle free. Just waiting for my part to arrive as purchased. Great doing business and will most certainly return again!A***
21 oktober 2025
Review zonder uitnodiging
Excellent service and friendly staff
Excellent service and friendly staff . I was able to get exactly what I wanted after trying several other sellers because I was able to speak to them .
16 oktober 2025
Review zonder uitnodiging
The assistant was very helpful
The assistant was very helpful.
Also he was very knowledgeable about the products and the part I required. Will use again definitely.
15 oktober 2025
Review zonder uitnodiging
Almost a 4 year wait.
Been waiting for Order #1000070802
Since 06/04/2022. It will be 4 years in April 2026.
I’m beginning to wonder if this is a scam Company.
They answer my Email every year and say they’re still waiting for my part to arrive.
7 oktober 2025
Review zonder uitnodiging
James Duffin
James Duffin
What a great guy, very knowledgable and polite, James helped me identify the correct parts for my broken hedge trimmers.
11 september 2025
Review zonder uitnodiging
Excellent service
I tried elsewhere with no success to get a replacement part for my, now obsolete Ryobi sander. It was only when I contacted STP that I was able to get what I needed.
Terrific service and delivered in just over a week
9 september 2025
Review zonder uitnodiging
Fixing a Milwaukee Drill
Great to talk to James who was really helpful and able to diagnose the problem with my drill, over three separate calls, and refer to the technical expert where required.
5 september 2025
Review zonder uitnodiging
I was directed to this company while…
I was directed to this company while searching for a replacement part for Ryobi hoover, it has been over 3 weeks and I just keep getting emails saying waiting for stock, I have requested a refund twice, the first time I had a reply explaining there is a shortage of stock that should be in soon, I have still not had my order and have again requested a refund but now I am being ignored. Looks like I will be contacting my bank with my suspensions and hopefully get my money back.Very disappointing.
8 augustus 2025
Review zonder uitnodiging
Antwoord van Sparetoolparts
Hi Andrew
I'm sorry about this situation, on the 24th we did inform you via email that the part was on order from Germany and will be a little longer before it arrives, this is still the case, I have actually just seen your email on the 27th asking for the refund.
I'll get this sorted now, and when the hose arrives instore I'll reach out again just incase you need it. As I said in my email we are not scammers, just hard working fools replying to messages on Sunday Evenings and Friday Nights
Found James very helpful and…
Found James very helpful and knowledgeable will order from STP again.
Would appreciate any discount codes-Pat
15 augustus 2025
Review zonder uitnodiging
Quick and easy
Quick and easy, found the parts i needed and sent out the same day.
12 augustus 2025
Review zonder uitnodiging
very good customer service and informed…
very good customer service and informed on industy equipment
12 augustus 2025
Review zonder uitnodiging
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.