We would like to leave a review from our perspective as a partner of Spic and Span. We are a cleaning company operating in Vienna and the surrounding area and have been working with Spic an... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
First time we booked a cleaning service in Austria so we didn't know what to expect. We booked a deep cleaning and Christina was super efficient. She did the 2 bathrooms and the kitchen which was more... Toon meer
Ordered a deep leaning for the cabinets in a small kitchen, limescale removal from the bathroom tiles and one window cleaning. They skipped the inside of cabinets and bathroom tiles. After my complai... Toon meer
Bedrijf heeft geantwoord
The cleaner did not speak English and just barely German. Cleaning was not very good; he had no idea what cleaning solutions were for (e.g., cleaning wood with bathroom cleanser). He almost killed our... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Book online a professional and verified cleaner for your home or office in Austria within 60 seconds. English & German speaking cleaners available in Vienna and all across Austria. 100% Satisfaction Guarantee. SPIC AND SPAN. Home & Office Cleaning is an online marketplace matching private and commercial customers with experienced cleaners in Austria, Germany, France, Poland, Portugal, Sweden, and Luxembourg.
Contactgegevens
Sepapaja 6, 15551, Tallinn, Estland
- +49 30 588 494 40
- info@spicandspan.at
- spicandspan.at
3,6
Gemiddeld
75 reviews
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Great & responsive customer service
Great & responsive customer service, efficient cleaners.
27 juli 2024
Antwoord van SPIC AND SPAN. Home & Office Cleaning (Austria)
Thank you for your feedback! We're glad to hear you found our customer service great and responsive, and that the cleaners were efficient.
We'll forward this to the service provider to ensure an English-speaking cleaner is assigned in the future.
We look forward to serving you again!
Intensiv cleaning
Hard working, intensive cleaning, bringing all necessary tools and detergents
20 juli 2024
Antwoord van SPIC AND SPAN. Home & Office Cleaning (Austria)
Thank you for your feedback! We're delighted to hear you were pleased with the hardworking team and their intensive cleaning. We're glad they came prepared with all necessary tools and detergents.
We look forward to serving you again!
Was expecting an English professional as advertised
Unfortunately, this first experience was below expectations. The professional didn't speak English and had difficulties with basic German.
14 juli 2024
Antwoord van SPIC AND SPAN. Home & Office Cleaning (Austria)
We’re sorry to hear that your first experience did not meet your expectations. We apologize for the inconvenience caused by the language barriers. To ensure a better experience moving forward, we’ve assigned a new cleaning company who will speak in English. If you have any further concerns or need assistance, please let us know. Thank you for your understanding.
Fast and efficient
1 juli 2024
Antwoord van SPIC AND SPAN. Home & Office Cleaning (Austria)
Thank you so much for the positive feedback! We look forward to serving you again in the future. If you have any specific requests or need assistance, don't hesitate to reach out. Thanks for choosing us!
Ironing in Order
I asked support for ironing which was also specified in my order, however the helper said he doesnt have knowledge on ironing.
Cleaning in general was OK. Thank you.
1 juni 2024
Antwoord van SPIC AND SPAN. Home & Office Cleaning (Austria)
We apologize for the inconvenience with the ironing service not being available as requested. We're glad to hear that the cleaning was satisfactory overall. Your feedback is important to us Thank you for bringing this to our attention.
Great service and th eplace was cleaner…
Great service and th eplace was cleaner than when my wife cleans:).
25 mei 2024
Antwoord van SPIC AND SPAN. Home & Office Cleaning (Austria)
Thank you for your feedback! We're delighted to hear that you were happy with the service it was a pleasure serving you, and we look forward to assisting you again in the future. If you ever need anything else, don't hesitate to reach out. Thanks again!
The cleaner did not speak English and…
The cleaner did not speak English and just barely German. Cleaning was not very good; he had no idea what cleaning solutions were for (e.g., cleaning wood with bathroom cleanser). He almost killed our fish by trying to clean the aquarium with bleach - but was stopped in time. He did not clean after himself - he just left a pile of used paper towels in every room and shifter furniture all over. He did not have an understanding of hygiene - he used the same towel that he used for WC to clean the kitchen. It definitely became cleaner, but would not use again, despite organizing through webpage was good.
19 mei 2024
Antwoord van SPIC AND SPAN. Home & Office Cleaning (Austria)
Thank you for sharing your experience with us. We're deeply sorry for the inconvenience caused and the substandard service you received. We take your feedback seriously and will address these issues with the service to ensure this doesn't happen again. We appreciate your honesty and hope to have the opportunity to make it right in the future.
Antwoord van SPIC AND SPAN. Home & Office Cleaning (Austria)
Thank you for taking the time to share your feedback.
We hope to help out in the future again :)
Antwoord van SPIC AND SPAN. Home & Office Cleaning (Austria)
Thank you for taking the time to share your feedback.
We hope to help out in the future again :)
Antwoord van SPIC AND SPAN. Home & Office Cleaning (Austria)
Thank you so much for taking the time to share your experience with us. We genuinely appreciate your kind words.
If you ever find yourself in need of assistance in the future, please don't hesitate to reach out. We remain committed to providing excellent service and hope to have the opportunity to help out again.
Antwoord van SPIC AND SPAN. Home & Office Cleaning (Austria)
Hello,
Thank you for taking the time to share your positive experience.. We are delighted to hear that the cleaners were punctual and demonstrated professionalism during their service.
Your feedback is greatly appreciated, and we look forward to serving you again in the future.
Best regards,
Sparkling clean!
We asked for a deep cleaning, plus oven and windows. The cleaning was very efficient. The cleaning lady was very kind and careful. She managed to clean everything on time, even if we asked for the two extras (oven+windows). Everything was perfect and sparkling clean!
18 november 2023
Antwoord van SPIC AND SPAN. Home & Office Cleaning (Austria)
Thank you for sharing your feedback with us. We will pass it along to our team. We are delighted to hear that you were satisfied with our service, and we look forward to the opportunity to assist you again in the future.
Bad service
Bad service
2 ladies took 2 hours to clean nothing.
Later me and my wife cleaned the whole house because of mess that they did.
Just waste of money .
29 september 2023
Antwoord van SPIC AND SPAN. Home & Office Cleaning (Austria)
We apologize for any inconvenience caused. It's unfortunate that we didn't receive any complaint from your end immediately after the service, as we could have addressed the issue promptly.
Even though the standard protocol for filing complaints is within 48 hours after the service, we understand the importance of resolving this matter for you. We've reached out to you through calls and emails to discuss potential solutions.We did not have any reply.
Additionally, we'd like to communicate that a refund has been processed despite the aforementioned issues.
Everything is good
11 september 2023
I am satisfied with the cleaning
I am satisfied with the cleaning, they did everything they asked for, they cleaned the oven, microwave, and refrigerator very well. Everything looks pretty clean!
7 september 2023
Excellent
First time we booked a cleaning service in Austria so we didn't know what to expect. We booked a deep cleaning and Christina was super efficient. She did the 2 bathrooms and the kitchen which was more than we expected. She managed to get the grease stains off the kitchen cabinets, cleaned the hot water kettle and even the window sill and windows. Highly recommend!
11 september 2023
The cleaning lady was excellent
The cleaning lady was excellent, she really went above and beyond what I expected! Kudos :)
6 september 2023
The cleaner was kind but too slow.
7 juli 2023
Antwoord van SPIC AND SPAN. Home & Office Cleaning (Austria)
Thank you for your feedback. We appreciate your kind words about our cleaner. We apologize if the service took longer than expected. We will take note of your comment and work on improving the speed without compromising the quality of our service. We value your business and hope to have the opportunity to serve you again in the future.
Excellent service, Recommend
Excellent service. Cleaners were prompt professional and left the house loooking spotless. Highly reccommend
25 juni 2023
Antwoord van SPIC AND SPAN. Home & Office Cleaning (Austria)
Thank you for your fantastic review! We are thrilled to hear that you had an excellent experience with our service. We take pride in providing prompt, professional, and thorough cleaning services. Your recommendation means a lot to us. We look forward to serving you again in the future!
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