Spinny Reviews 

Worst service ever, do not pay any token or booking amount before watching car. As they they dont call back for the clarity nor their customer care no. Is answere by anyone. Yiubwill feel like helpless. So its better not to pay any amount in advance to them.
And spinny please look into this on a serious note.

I am trying to know the status of my refund but helpless. If yiu are unable to refund the booking amount instant then you do not have the right to use my money. Please initiate my refund asap my booking id is 1147431

I would like to thank spinny for making things right and ensuring my concern was addressed. Thank you for the exceptional support and commitment until the issue was completely resolved. I had raised my concern, and it's fair that I share about their customer service. Spinny took the necessary steps to resolve the issue and i am satisfied with the outcome. A big thank you to their staff for the constant support and professionalism

**Very Disappointing Post-Sales Experience with Spinny – Repair Delays and Lack of Transparency**

I purchased a second-hand car from Spinny on 20 September 2026. Unfortunately, my car was damaged in an accident on 29 September.

I contacted Spinny the same day and raised a case at around 10:45 AM. I completed the requested forms and provided the available photographs. Due to documentation issues with the previous owner's insurance, the repair process could not proceed through the initial Maruti service centre route.

Between 29 September and 5 October, I repeatedly followed up to understand whether the car would be repaired at Maruti or at a Spinny workshop. On 3 October, I provided the Maruti estimate within approximately 30 minutes of being asked.

On 6 October, I handed over my car to a Spinny workshop at around 11 AM, following instructions from the support team. I was not given a job card, vehicle handover receipt or inspection report.

As of 9 October, I still had not received the repair estimate, despite repeated follow-ups and assurances that it would be provided. I was subsequently informed that the repair would be handled through Spinny's liability process because the insurance was in the previous owner's name. I am still seeking clear written confirmation of the applicable process, cost responsibility and repair timeline.

I have repeatedly requested a direct contact person or an alternative escalation channel, but I have not received the transparency I need. Most updates have required me to initiate follow-ups myself.

I have clearly communicated that I need my vehicle before 20 October 2026.

I purchased my car trusting Spinny, and I expected the same level of coordination after the sale that I experienced during the purchase process. I hope the company takes this matter seriously and provides a clear resolution.

People reading this review, please, please don't buy car from spinny, just don't. The initial experience is very nice, once the have your whole money and deliver you the car, you just have to roam around throughout your life with them, it's been 6 months i bought the car, no RC, I have been told from the first month sorry for delay, it will be sorted in maximum 3 weeks. Now it's the 6th month. And still they claim to get things done asap. I didn't knew their asap could mean years. Also I don't know why during trial run, both the times they bought car during night, whereas I booked for afternoon, also when when to repair a puncture few months back, the guy told the tires might burst anytime during long drives, reason DRY tyres... Even I didn't knew about this concept, the tyres have small small cracks which is probably because of car not driven much. But that could cause problems when driving at high speed at longer duration. So over-all not happy about the experience, if you can always buy new car. Or second hand from known dealer, rather than going for names. I don't know when I would get my RC now. Seriously 6 Months....

The most discussed service provider in India and most horrible customer service, service and solutions all uneducated and zero civics sense employee have been here in spinny they wouldn't provide you resale value either support and would argue with you for unnecessary things no handover to next employee everytime a new person calls and then all over again it seems like a joke 🤣

Good to see spinny taking customer concerns seriously. Thanks spinny for regular followups and solving my all the problems.

An appalling experience with Spinny.

I recently listed my car for sale through Spinny. Their surveyor was very impressed with its condition and upkeep and indicated an expected price range. Since then, their agents have been calling with offers barely ONE-THIRD of that amount. How does Spinny explain such an enormous discrepancy between its own surveyor’s assessment and its agents’ offers?

Even worse is the behaviour of the agents I dealt with: aggressive, disrespectful and dismissive, with an obnoxious “take it or leave it” attitude. A seller deserves basic courtesy and a transparent explanation of the valuation. What I experienced felt like bullying.

Spinny spends money building a trustworthy brand, then allows its representatives to undermine it through their conduct. If this is how agents are trained or permitted to treat customers, the company needs to take a hard look at its hiring, training and accountability.

Low offers are disappointing. Disrespect is unacceptable. Based on this experience, I would strongly advise anyone considering Spinny to be wary of the initial price expectations and prepared for an deeply unpleasant sales process.

We sold our car Nexon Ev they deducted 3k from the total amount of the car and promised us to transfer them back in my account now it’s been 6 months the car has been sold and they are not responding. This is so unprofessional which doesn’t suits spinnny image be careful of this scam

I purchased this car from Spinny for ₹3,00,000. Within less than two years, I have driven the vehicle for not even 16,000 km. Throughout this period, the car has been properly maintained, and all required services have been carried out at an authorised service centre. The vehicle has never been involved in any accident or flood damage.

Despite this, when I approached Spinny for an exchange, I was offered only ₹1,00,000, which I consider completely unreasonable and unjustified given the vehicle's condition, maintenance history, and low usage.

What is even more concerning is that I was subsequently told that the engine is not in good condition. This raises a very serious question: if Spinny is now claiming that the engine has a major issue, how was the same vehicle inspected, evaluated, and sold to me for ₹3,00,000 in the first place?

This experience gives me a serious concern about the quality and transparency of Spinny's vehicle inspection and certification process. If vehicles are sold after being cosmetically prepared or "made up" without properly identifying and disclosing underlying mechanical issues, customers may be unknowingly purchasing vehicles with significant problems.

I received a call from +91 80 4891 4100 regarding negotiation. During the conversation, when I questioned why a vehicle that I had purchased from Spinny for ₹3,00,000 was now being valued at only ₹1,00,000, I was told, in substance:

“Who asked you to buy the car? We did not force you. You purchased it yourself.”

I found this response extremely disappointing, disrespectful, and completely unacceptable from a customer-service representative. A customer who raises a legitimate concern about a drastic reduction in vehicle value deserves a proper explanation based on inspection findings, market valuation, vehicle condition, and documented technical evidence—not a dismissive response implying that the customer is solely responsible for making the purchase.

This interaction has seriously damaged my confidence in Spinny's customer service and business practices. I expect Spinny to provide a transparent and evidence-based explanation for the ₹1,00,000 valuation, including the specific technical findings regarding the alleged engine issue, along with the inspection report and valuation calculation.

I strongly believe that customers deserve honesty, transparency, accountability, and fair treatment throughout the entire vehicle purchase and resale process. I request Spinny to review this matter seriously and provide an appropriate resolution rather than dismissing my genuine concern.

Buy from Spinny if you really love being scammed. Otherwise, please think twice.

Car: DL3CCP7240

I am writing this review because I genuinely wish someone had told me this before I bought my car from Spinny.

The main reason I chose Spinny was not because I couldn't find a used car elsewhere. There are plenty of options. I chose Spinny because I thought I was paying extra for trust.

I assumed their professionals would properly inspect the car, identify existing issues and give me a reasonably reliable car. Their inspection reports and the overall buying experience gave me that confidence.

Unfortunately, that confidence didn't last very long.

For the first 1–2 months, the car was running fine. After that, I started noticing excessive vibration and juddering. It wasn't normal 3-cylinder vibration. The car was shaking and juddering badly, especially at certain times.

I contacted Spinny's mechanic/support team to understand what was happening.

The response I got was basically: It's a 3-cylinder engine, it will vibrate.

That didn't make sense because the issue was clearly more than normal engine vibration.

Eventually, I took the car to a Renault service centre.

The estimated cost came to around **₹60,000**, including servicing and repairs.

The major expenses included:

- Clutch overhaul: ₹16,500
- Both lower arms: ₹5,500
- Front shock absorbers: ₹7,000
- Steering rack: ₹8,500
- Silencer: ₹10,500
- Plus complete servicing and other repairs

What was even more frustrating was finding out that even basic things like engine oil and coolant servicing had apparently not been done properly.

And now, the latest issue is the speedometer, which has started giving problems.

That is honestly what has frustrated me the most. It feels like every few weeks or every month there is some new problem to deal with.

Fix one thing, then something else comes up.

I bought a used car because I wanted a reliable car, not a monthly subscription to a new mechanical problem.

My biggest mistake was that I didn't get an independent PDI before buying the car.

I trusted Spinny's inspection because that was the whole reason I chose Spinny in the first place.

Looking back, I wouldn't make that mistake again.

If you're planning to buy a car from Spinny, my genuine advice is:

Please get an independent inspection done before you make the payment.

Don't rely only on their inspection report. Take the car to a trusted mechanic or authorised service centre.

I would give minus 100 to Spinny for delaying transfer of ownership of my car and not refunding 5K to me. I sold my car in 2024. Their policy says within 180 days- vehicle ownership will be transferred. Its been more than 365 days, it has not been transferred. The person who bought the car is calling me incessantly to transfer the ownership. Spinny has shared my identity cards with them plus my phone number without my consent. I have been writing to Spinny to do the needful for over 2 months now. No action whatsoever. Worst platform for sellers and buyers both.

The spinny brand wasn't reliable i want everyone aware this type of fraud which i faced

Absolutely unacceptable delivery experience at Spinny Indirapuram.

I am writing this review while still sitting at the Spinny Indirapuram Hub at 10:10 PM, waiting for the delivery of my vehicle.

Vaishali Sharma from sector 48, Gurgaon office who was coordinating my delivery, asked me to come at 3:00 PM to take delivery. Later, I was asked to come at 6:00 PM. It is now 11:00 PM — more than 6 hours after the revised time — and there is still no delivery.

What makes this even more frustrating is the complete lack of communication.

For 3 days, I tried reaching Vaishali Sharma but she did not answer my calls. When she finally responded on her official WhatsApp, she said she was “on her way.” Apparently, she had been “on her way” for 3 days.

Today, I have been trying to reach her since 5:00 PM, but again, she has not picked up the phone.

This is not how a customer should be treated after making the effort to come to the hub for a scheduled vehicle delivery.

I then raised the issue with Pradyuman Chitravanshi, Spinny Indirapuram Hub Manager, and asked him to coordinate with the sales team. His response was that it would “just take 5 minutes.” He then picked up his bag and left.

And now, at 11:00 PM, I am still sitting here with only one employee around, waiting for someone to take ownership of the situation.

This is not just a delay. This is a complete failure of customer service, communication and ownership.

Spinny talks about trust, transparency and customer experience, but experiences like this completely undermine those promises.

When a customer is made to come at one time, then another, and is left waiting for hours without proper communication, what exactly is the customer supposed to trust?

Vaishali Sharma and Pradyuman Chitravanshi — this level of communication and ownership is simply unacceptable.

And Spinny management should seriously look into how customers are being handled at the Indirapuram Hub.

A company’s reputation is not damaged only by bad cars or bad products. It is damaged by how its employees treat customers when things go wrong.

After everything I have already experienced with Spinny, this delivery episode has only made the situation worse.

Spinny — this is not customer service. This is making the customer chase your employees for something that should have been handled internally.

#Spinny #CustomerService #SpinnyIndirapuram #UsedCars #CustomerExperience

Ticket ID: 2730280

I want to share my very serious experience with Spinny.

I purchased this car from Spinny on 5 August. On the same day, after driving only a few kilometres, I noticed that the AC was not cooling properly, although the fan was working.

The very next day, I gave the car to the Spinny service centre.

They kept the car for around 22 days and returned it to me on 27 August.

After driving the car for around 10 days, I faced the same AC issue again.

I sent the car back to the Spinny service centre, where they kept it for another 10 days. After getting the car back, I have now faced the same issue again.

In just two months, I have given the car to Spinny's service centre three times for the same AC problem, and the issue is still not permanently resolved.

This has now become a serious safety concern.

Recently, I was travelling with my sister and there was a two-month-old baby in the car.

The outside temperature was around 37°C, and suddenly the AC stopped cooling while we were travelling on the highway.

We were approximately 45 km away from home and got badly stuck on the highway in the afternoon heat.

The baby started crying because of the heat, and we were extremely worried and panicked about the situation.

This is not just an inconvenience anymore. When a car's AC repeatedly fails, especially while travelling with a small baby in extreme heat, it can become a serious safety and comfort concern.

I trusted Spinny because I believed the car had been properly inspected before being sold to me.

But if the same major issue continues to occur repeatedly, I seriously question what kind of inspection was actually done before selling this car.

I had also informed Spinny about the AC issue within the initial 5-day return/exchange period.

At that time, I was assured by the Spinny team that the issue would be completely resolved and that I would not face the same problem again.

I trusted that assurance and did not return or exchange the car. Now the 5-day period has passed, and I no longer have the option to return the car.

I feel extremely disappointed because I trusted Spinny's assurance, but I am still facing the same issue again and again.

My personal experience has been extremely disappointing, and I would request everyone to think carefully before purchasing a used car from Spinny.

Spinny Ticket ID: 2730280

I am reviewing this only after giving enough time to spinny do the needful but it seems they don't even care after purchase and sell both. I purchased Honda WR-V on 1st of July and i was suppose to receive number plates as plates were damages (bent) and it's over 3 months i have wrote many time, called many times but it seems they don't care after purchase. Also, sold a car same day and its over 3 months they hold refund is not proceed and the challan is still not cleared.

Purchased a second hand dzire in just next 9 days the AC stopped working & we were on highway with the extreme heat we travelled another 2 hours.Tried calling the spinny hub manager he didnt even answered a single call , tried calling other perosn from the hub non answeing the call, while taking the car they nearly called 7 times in a day that too many other people called to buy the car on the next day they even pressured me so much that they will deliver the car at my home. Registered a complaint on spinny took car to the car garage the repair guy was so pathetic he didnt even knew what is wrong with the car he was not able to find it out & was insisting me to drop my car so he will make a job card & further they may take it for the inspection. wasted 2 hours in the garage at the end he said might be compressor & asked me to show outside & confirm. They were pressuring me to keep the car & estimated repair time 4 days which they were yet to identify the actual cause, again tried calling the sales person non responsive they were. pathetic experience. Again now i have to travel 250kms non ac in the extreme heatwave. Just in 9 days the AC compressor compd off. worst experience ever. Can understand clearly the car sales is only to complete the targets & you will become a next fool.

Got my car physical inspection done yesterday and there seems to be no one who can figure out how to get me a quote. The customer service team promises call back. I have received numerous call today from AI agents which again promise call back. Been pretty disappointing.

⭐️ Very Disappointed with Spinny’s Buyback Experience

I purchased a 2023 Kia Carens Prestige Plus 1.5 Turbo Petrol from Spinny for ₹14.68 lakh on 30th July 2025, when the car was a 1st-owner vehicle.

Recently, I decided to upgrade to another car through Spinny itself, considering their Buyback Guarantee policy. However, after the inspection and evaluation, the backend team offered me only around ₹8.45 lakh for the same car, which is now a second-owner vehicle.

I understand that cars depreciate and that ownership count affects resale value. But a depreciation of around ₹6.2 lakh within just one year feels extremely disappointing, especially when the car is in mint condition and has been maintained very well.

The car still has manufacturer warranty coverage, an 8-year zero-depreciation insurance policy, and is in almost brand-new condition. I have also invested significantly in maintaining and upgrading the vehicle.

What disappoints me the most is that I was considering upgrading to another vehicle from Spinny itself, based on the confidence I had in their buyback policy. But the valuation offered has left me feeling that the buyback promise doesn’t match the expectations created at the time of purchase.

I am not expecting to recover the entire purchase price, but ₹8.45 lakh for a well-maintained 2023 Kia Carens Prestige Plus 1.5 Turbo Petrol feels far too low compared with what I invested and the vehicle’s current condition.

As a customer who has already purchased a car from Spinny and was willing to purchase another one, this experience has been extremely disappointing.

Spinny needs to provide more transparency on how their buyback valuations are calculated and what customers can realistically expect under the Buyback Guarantee.

Currently, I am an unsatisfied customer and this experience has seriously affected my confidence in Spinny.

WORST AND MOST FRUSTRATING EXPERIENCE WITH SPINNY

I purchased my MG Hector from Spinny on 27-Feb-2026, paying a premium and trusting their so-called inspection report, quality checks and “Spinny Assured” promises.

Within just 5–6 days of purchase, the car developed a serious gear-jamming / hard gear-shifting issue. I reported it immediately.

From that day until today, Spinny has FAILED to provide a permanent solution.

I have gone through around 7 workshop visits, repeated diagnosis attempts, temporary fixes, failed repairs, endless follow-ups, poor coordination and generic scripted responses.

Spinny eventually arranged clutch-related repair work where I was made to pay 50% of the cost myself. Spinny later confirmed that the Clutch Kit and Clutch Master Cylinder were replaced.

And what happened after spending money and wasting more time?

THE SAME ORIGINAL PROBLEM RETURNED AGAIN.

I finally took the vehicle to an authorised MG service centre. MG documented non-genuine/outside clutch assembly components and recommended replacement of the clutch assembly and flywheel, with an estimated repair cost exceeding ₹85,000.

Even after sharing this with Spinny, cooperating again and again, handing over the vehicle repeatedly and giving them multiple chances to diagnose and resolve the issue, Spinny still failed to provide a permanent solution.

After I exposed the issue publicly on social media, Spinny suddenly created another escalation ticket. That ticket remained “under progress” for about a week, and after making me wait yet again, I was finally informed that Spinny will not support me any further.
This is absolutely pathetic.

In my experience, Spinny is extremely active and professional until they take your money. Once a serious post-sale issue appears, the experience changes completely — delays, excuses, failed diagnosis, warranty loopholes, poor accountability, scripted replies and repeated attempts to escape responsibility.

I seriously question the credibility and actual value of Spinny’s inspection report and quality checks.
If a high-value premium car develops a serious drivability issue within days of purchase, WHAT EXACTLY DID SPINNY INSPECT BEFORE SELLING IT?
If the same issue remains unresolved after around 7 visits and multiple repair attempts, what exactly is the value of Spinny’s so-called after-sales assurance?
I have wasted months of my professional time, personal time, money, fuel, travel and mental peace because of this one vehicle.

After this complete experience, I genuinely feel BADLY CHEATED, MISLED AND LET DOWN BY SPINNY. The entire experience feels deeply misleading and completely opposite to the trust and confidence created before purchase.

I also find it extremely concerning that after a Spinny-arranged clutch repair, MG later documented non-genuine/outside clutch assembly components, while I repeatedly struggled to get proper component-level repair details and transparency from Spinny.
This is not just about one ₹85,000 repair bill.

This is about a serious issue appearing within days of purchase, repeated failure to diagnose it correctly, a repair for which I personally paid 50%, the same issue returning, around 7 workshop visits, months of wasted time, and finally Spinny simply saying “no further support.”

I am now proceeding through the appropriate legal and consumer-redressal channels with the complete evidence I have preserved — emails, complaint history, repair records, payment proof, videos and authorised MG findings.

My advice to anyone considering an expensive used car from Spinny:
DO NOT BLINDLY TRUST SPINNY’S INSPECTION REPORT OR SALES PROMISES. Get the vehicle independently inspected at the manufacturer’s authorised service centre before paying.

7 visits. Months of follow-up. Money paid from my side. Same issue unresolved. Finally Spinny walks away.

Extremely poor accountability. Extremely poor after-sales support. Completely unacceptable experience.

Wanted to give negative rating.....
Unreliable service, misleading promises, and holding onto customer money.
This company operates entirely on unfulfilled claims and unprofessional way sales. They have newly hired sales reps whose only goal is to be closing deals by promising features, timelines, and services that the operational team clearly cannot deliver once your payment is completed. The internal management is completely disorganized, leaving customers stranded once the deal is signed.
Due to their failure to honor the commitment, I requested a refund for my ₹10,000. It has now been over 5 days with zero resolution, zero clear updates, and complete inaction from their end. My case is from vidyavihar hub Mumbai.
Note to management: Do not respond to this review saying "Please reach out to us, we'd love to resolve this" or "We are looking into this." You have had my details and you choose to do nothing and do fruade of 10000 rs. Actions speak louder than automated PR replies, and until my full refund of ₹10,000 is processed, this review stays as a fair warning to all customers. Please be very very careful with Spinny.