Spinny Reviews 

Terrible experience with Spinny, won't recommend anyone to deal with them. I purchased 2024 Hyundai Creta and the issues started to come from the 1st day. There is no support from them whatsoever. Now I have to take local Hyundai dealership help.

Very bad after sales experience. Vehicle started giving problem right after the extended comprehensive warranty. Looks like they buy old cars & service them just to manage for 3/6 months (their standard comprehensive warranty period 3 months. Paid extended period is 6months.) Inexperienced garage partners. Their App based customer care does not have human touch experience that you experience with other customer cares. Whatever the problem, raise the ticket through app & wait for their executive to call you back. Car prices are high compared to market. If you are lucky you may end up getting good car. Probability is very less. I bought 2 cars one after other only to find problems after some time. If you want to buy a used car, use your own network people to buy one. Be patient. Don't be in a hurry.

Worst service provider company I've ever seen.
Nobody answered your questions and take follow ups of your queries.
I am trying to get my r.c from last 7 months but unfortunately I have not received yet after so many requests.
My assigned manager never called me or message me for taking feedback.

Fed up 😔 Do not buy please

I just talked to Namrata Dhankhar . She guided me very well, was so polite and helpful i really appreciate her efforts. Thank you.

Extremely disappointing experience with Spinny.

Rahul Mishra initially quoted ₹4,90,000 for my Hyundai Creta, and based on that commitment, we agreed to proceed and scheduled the pickup. However, just one day before the pickup, I received a call saying the price had suddenly dropped to ₹4,60,000.

When I refused to accept such a huge last-minute reduction, they immediately increased the offer to ₹4,69,000. This only made the entire process seem inconsistent and unreliable. If they could suddenly increase the price by ₹9,000 after I declined, it raises questions about how the valuation is actually determined.

This kind of last-minute negotiation after a confirmed quote wastes the customer's time and causes unnecessary inconvenience. I expected transparency and professionalism from Spinny, but unfortunately, this experience was neither.

I cannot recommend Spinny based on my experience. If you plan to sell your car, be prepared for last-minute changes to the quoted price. Very disappointing experience with Rahul Mishra and the overall process.

Things happen.Important is that how does a service provider take onus ,empathise and work proactively to resolve.

I really thanks Sandeep from Spinny to understand my issue clearly and go out of way to get it resolved.

Many thanks Sandeep and Spinny team for wonderful job

Very disappointing experience with Spinny. Buying the car was smooth because the sales team was very supportive, but the real struggle started after delivery. Every time I contact customer support, I get the same response: “A ticket has been raised. Please wait.” Nothing gets resolved unless I keep chasing them for days. Their after-sales service is extremely poor, with no accountability or timely updates. I expected much better from a company like Spinny. I would not recommend buying a car from them if you expect reliable customer support after the purchase.

Went to see few used cars at Spinny Gaur City mall Ghaziabad 2 days back. I was astonished to see that car report given on spinny app for customers does not match with reports at spinny staff tablet that they use. Came across 3 such car reports - Slavia, Taigun and Verna. In all 3 reports...external damages and repair to the cars were far less reported on customer app where as in spinny staff tablet such incidents were much higher....Similar gaps of problem reporting were seen on mechanical items also such as brake system etc....
This clearly shows that not everything is transparent and every walk-in customer should keep his ears and eyes open and not to trust spinny blind folded just because they have Sachin Tendulkar as their brand ambassador. Total eye wash.

Thank you, Spinny, for proving that customer satisfaction really matters. My concern has been resolved, and I truly appreciate the efforts you guys put in. Also, thanks to Abhishek, who ensured regular follow ups and guided me throughout the process.

This company run by bunch of unprofessional people .
Stay away from these people who are rude , unprofessional and they just work under some kind of pressure which lead them to commit the promises what they cant fulfill.
The chain of command is also not reliable one as every employee is blaming another for the delay.
Bottom line Stay Away from these organized unqualified people who are selling the cars

I had a very disappointing experience with Spinny.

I listed my car on OLX for ₹2 lakh. After that, I received a call from Spinny saying the final price could vary by around ₹20,000–30,000, which was completely reasonable.

Their mechanic inspected my car for almost 40–50 minutes and even gave it good ratings. But when it came to the final offer, the sales representative completely changed his attitude. Instead of explaining the valuation professionally, he started insulting my car on the call, saying it was "finished" and had no value at all.

When I politely refused their offer, he started laughing sarcastically at me. That level of unprofessional behavior is completely unacceptable.

I know the value of my car. If Spinny cannot offer the price I'm expecting, that's absolutely fine. But the least they can do is treat customers with basic respect instead of trying to demotivate them into accepting a lowball offer.

Strongly not recommended. If you're planning to get your car valued by Spinny, be prepared for psychological tactics and disrespectful sales behavior aimed at making you feel your car is worth far less than it actually is.

I have sold my vehicle to spinny on june 2025 and till date I am suffering to get my Registration Certificate to be transferred from my name to the person to whom my vehicle has been sold. I have called them multiple times but did not receive any positive response from them. Forget about the response they don’t even care to call back. Once your car has been sold to them you will not be having any contact details of the person to whom you speak directly if you have any query regarding your sold vehicle. They just have a customer care number which never direct you towards the customer care executive. Guys please never deal with spinny. I am suffering a lot because of Spinny.

Sold my car DL3CBS4376 to Spinny in January 2026. Even after 180 days, the RC transfer/NOC was still pending. Every follow-up brought a different explanation. Even the Senior Escalation Team failed to resolve the issue and kept misguiding me with contradictory updates. Endless excuses, zero accountability, and no clear resolution.
Think twice before selling your car to Spinny.

Dear Spinny Customer Support,

I am extremely disappointed with the way my complaint regarding my Wagon R has been handled.

It has now been more than **24 hours**, and I have still not received any proper update. I received only **two calls yesterday**, and today I have not received a single call or any status update. This level of communication is completely unacceptable.

My concerns are as follows:

1. If Spinny claims to thoroughly inspect every car before selling it, then why are customers facing such serious issues immediately after delivery? It feels like the car was only cleaned and polished from the outside while important technical checks were ignored.

2. Once the customer has made the full payment, it appears that Spinny no longer takes responsibility. The customer is left to suffer with repeated follow-ups and inconvenience.

3. Even after delivery, the support and communication from Spinny has been extremely poor. I have had to continuously chase your team for updates instead of receiving proactive support.

4. More than 24 hours have passed, yet there has been no meaningful progress or update on my complaint. This delay is highly disappointing.

5. I urgently needed to travel using my car, but because of Spinny's delay and lack of responsibility, my plans have been severely affected. I never expected such irresponsible service from a company that promotes itself as a trusted used-car platform.

6. I have also tried reaching senior members of Spinny, but unfortunately there has been no effective response. This gives the impression that senior management is available only for marketing and branding, while genuine customer issues are not being handled with the seriousness they deserve.

I request an immediate update, a clear resolution timeline, and prompt action to resolve my vehicle issues. If this matter continues to be ignored, I will be compelled to escalate it to the appropriate consumer grievance authorities and other relevant platforms.

I expect your immediate response.

Regards,
Vinod Sharma

I am extremely disappointed with the after-sales service provided by your team.

I recently purchased a Tata Tigor (Registration No. DLCAV9381) from your company. Unfortunately, within just a few days of the purchase, the car's battery stopped working, leaving the vehicle unable to start.

I immediately contacted your Relationship Manager, Mr. Gupta (9873920509). He asked me to share the vehicle details, which I did promptly. However, despite providing all the required information, no action has been taken.

After that, I also raised an online service request and even visited your office to meet the Office Manager personally. It has now been more than two days, and there has still been no progress or resolution. No mechanic has been assigned, and no one has contacted me with an update.

This level of after-sales support is completely unacceptable. I purchased the car with the expectation of reliable service, but my experience has been extremely disappointing. Your sales team was very responsive before the purchase, but after the sale, there has been no support at all.

they are not taking seriously to customer they are not providing good service last time in my car the AC problem the car AC problem was solved now after 3 days start again another one problem the car cool and problem automatically will be heat I am stuck with my family on highway can you please provide battle service that kind of service you have provide to customer please otherwise I complaining consumer court now please provide service better😢😢😢😢😢😢😢😢

Biggest fraud company ever I have seen. I had booked a car after that cancelled till now it’s been 6 months my amount not refunded. Whenever I call the helpline they will say irrelevant solutions which are not yet all work.

I purchased a car from Spinny on April 3rd, and it’s been the worst experience imaginable. Before even hitting 1,000 kilometers, the car broke down for 15 days. I received 100 calls from Spinny, yet not a single one helped. I had to tow it myself, waited hours in the garage, only to be told to go to the Hyundai showroom. At the showroom, I found the last service was in 2017, at 22,000 km, but Spinny sold it at 74,000 km. They lied. Now I have ₹11,000 in repair bills, and they’re offering only ₹8,500, with no reimbursement after 10 days. They claim to be verified sellers, but they push cars on you and leave you with the problems. Spinny just wants your money—they cannot be trusted.

Fake sales and after sales
Initial push to purchase car with proven issues and confirmation of issues with hub managers during test ride. The first commitment everything will be solved post sales. Purchased on 12 june. Back to repair shop 15 june. From here the false commitment to repair the car starts list of commitment dates 20june, 22june, 30june, 2july. And keeps on going no update on car and what is being serviced only one simple response of waiting for parts and parts not available. Even after 20days no confirmation vehicle still at spinny workshop

I purchased a used Maruti Baleno from Spinny on 23 June. On the same day, they activated a new FASTag for my vehicle. Since I live near the Bijwasan Toll Plaza, I spend around ₹450 every day on tolls, so I immediately applied for the annual toll pass.

To my surprise, my application was rejected because multiple FASTags were active for the same vehicle number. I reported this to Spinny customer support right away and requested them to get the previous owner's FASTag closed. As per the previous FASTag issuer, it only takes 2 working days if the previous owner initiates the closure request. I also requested Spinny to connect me with the previous owner so the issue could be resolved quickly, but they refused.

Instead of helping, I was simply told to wait 15 days. During this time, I have been forced to pay full toll charges every day, resulting in unnecessary financial loss.

What is even more frustrating is that I later learned that under the NHAI One Vehicle One FASTag policy, issuing a new FASTag without properly closing the old one can lead to the previous tag being blacklisted/deactivated automatically. Despite this, Spinny has not taken any proactive steps to resolve the issue and continues to ask me to wait, even though the actual closure process takes only a few minutes for the previous owner to initiate.

I expected much better after-sales support from a company that promotes a hassle-free car buying experience. Unfortunately, once the sale was completed, resolving a genuine customer issue became extremely difficult.

Very disappointed with the customer service and after-sales support. I hope Spinny takes ownership of this issue and resolves it instead of making customers suffer for something that should have been handled before delivering the car.