Spinny Reviews 

Very bad experience in selling the car. Their field agent are still coming since 2 days for evaluation. Saturday time was 11 am and 11.15 am I was informed it was canceled. Rescheduled on Sunday 27th Sept, technician said he will come 3 to 4 times however he never came. 2 days wasted coz of spinny

Got my car home honestly. The experience was really smooth.The delivery was on point, everything was explained properly by Mr Sunil and the car was on great condition. Really got the best deal!!
Thank you spinny

“Disappointed with the response after purchase”
I purchased a Honda BR-V from Spinny on 24 September 2026. After reviewing the vehicle inspection report and noticing several restored/repaired structural and mechanical components, I decided that I did not want to retain the vehicle.
I contacted Spinny on 25 September and requested to surrender/return the car under their 5-Day Money-Back Guarantee. However, despite making the request within the applicable period, I have still not received a proper response or confirmation regarding the return process.
My concern is not only about the condition of the vehicle but also the lack of timely communication after I requested the return.
I request Spinny to acknowledge my return request immediately and provide clear instructions regarding the surrender of the vehicle and refund.
I hope Spinny resolves this promptly and honours the 5-Day Money-Back Guarantee.

Very disappointing experience with Spinny. The way the sales executives communicate with customers is completely unacceptable and leaves you questioning whether they actually want to sell a car.

Instead of being helpful and professional, the communication has been so poor that it has made me seriously reconsider buying a car from Spinny. A customer who is genuinely interested in purchasing a vehicle should not be made to feel like they are being inconvenienced.

This is not just about one bad interaction — it reflects very poorly on the overall customer experience. If Spinny takes customer feedback seriously, I expect someone from the management/customer experience team to call me and address this properly.

Spinny team, please contact me and explain how you intend to resolve this.

Absolute worst customer service. Their customer service staff were highly under trained and they can’t even communicate properly and they don’t have basic knowledge ok the general issues. Their tone is very rude and they will shout on you. I don’t know if they are short staffed or they are doing it on purpose, they always connecting me with this goon named AJAY, even though I have repeatedly requested them to not to connect me with him as he is highly unprofessional and literally threatening me in the call. I don’t know how they are getting positive reviews out there, they are just scamming people. I have hand a really traumatic and absolute worst experience with their after sales service team.
And they will hide all the problems of their cars as good as they can and once we bought the car by trusting them all the sweet talk will be gone and they will start treating you like literal garbage.

Fake comment by spinny.com it's fake site and fake customer handling please do not sell and purchase from spinny.com

I had a very disappointing experience with Spinny today.

I had never contacted Spinny. I had posted an advertisement on OLX to sell my car, and somehow Spinny obtained my number and called me to arrange an inspection. I accepted the appointment after they confirmed the expected valuation.

However, due to poor communication from their team, no one arrived for the inspection, wasting my time completely. On top of that, the repeated AI-generated calls are extremely annoying.

Spinny needs to improve its communication, respect customers’ time, and stop making repeated automated calls without consent.

Despite evaluation they gave the IDV value as the selling price. They are the only car selling body that don't have follow-up calls with customer to discuss or bargain on the price. Despite asking them and getting 'apology' messages no one will call. Thankfully I sold my car on another platform, but the Spinny troubles continued. Despite informing that I don't need their service as I had already sold my car, every day they call mentioning that evaluation price has expired hence can we go for auction. Unprofessional and Unorganized are an understatement. My sincere advice for those wanting to sell their car is to avoid Spinny at any cost. Since there is no option to give 0 starts, I am forced to give 1 star!

The person calling from Spinny does not seem to know how to communicate appropriately with customers. This was one of the worst customer service experiences I have ever encountered. There was a complete lack of basic courtesy and common sense while speaking with the customer. In all my years of experience, I have rarely seen such poor customer service.

Coppany is only interested in making profot both from seller & buyer giving you lowest possible price for car you are trying to sell. On other hand while inspecting car they quote high price for same car. Probably they are not in position to get you right price for car that you are trying to sell or trying to make profit both ways. Had negative vibes from this company showing you that they are only interested in selling you car rather than selling your car.

I initially had a terrible experience but Spinny has corrected their flaws and all ended well.

Dear Spinny Support Team,
I am writing to express my strong dissatisfaction regarding the purchase of my Honda City, which I bought on the 6th of this month.
To date, I have not received the secondary key for the vehicle. Furthermore, I was unfairly charged a deduction of 2000 rupees, allegedly because the second key was few days late and noboday informed me on that. This charge is completely unjustified, especially considering that I am still waiting for Spinny to deliver the secondary key that belongs to my car.
I request you to resolve this issue and refund the 2000 rupees immediately, and provide the secondary key without any further delay.
Sincerely,
Pankaj

There is no negative review score otherwise i will give them a -10 score, going to spinny is totally waste of time and efforts. They will offer you a 40% market price and that's also not on their plateform but by some private mobile number and once you refuse to accept the price suddenly you see that your sale order has been cancelled. They will not provide you quote on their portal. Better to sell in open market but not on spinny..

Recently we booked for two-time car inspection, but service is very worst don't go with spinny they don't no time value

The overall process is pathetic, unnecessarily time-consuming, and poorly coordinated.

The inspection engineer came to my doorstep, and I spent nearly 45 minutes during the inspection, providing every detail requested. I assumed the information was being properly captured in the system.

However, later after few hours, I received a call for the final price discussion, where the representative started asking for several details all over again. I was informed that some information had not been updated properly by the inspection engineer.

This is a basic process-integrity issue. Why should the customer spend additional time repeating and validating information that has already been provided during the inspection? A well-integrated process should ensure that information flows seamlessly between the inspection and pricing teams.

In the era of AI, automation, and digital-first customer experiences, making customers repeatedly provide the same information is simply unacceptable. It reflects a lack of coordination and puts the burden of an internal process failure on the customer.

Customer time is valuable, and a process that wastes it at multiple stages is a frustrating experience.

My experience was good with spinny team and monika mam she helps me alot while claiming my insurance .

I was looking for a 2nd hand car and I likes one .. So when following up they literally made n number of calls and msgs to book a car on the spot to ensure the car will not be sold .. I told I will come and check but seriously .. On the website it is pretty convincing and I trusted and booked the car with 5k ..

The next day when me and dad went for checking car it is totally a mess with n number of dents repaintings and even bonnet is having issue in getting closed. I thpought ok fine and wanna go for other cars in cars 24 and cancelled the booking ..

Now here comes the drama .. Firstly they told without any hurdles it iwll be refunded .. I have waited for a week and when asked they told its a tech glitch .. I thought ok and shared ofcourse I scolded too for delay .. After sgharing I have waiting for 3 more days not saying they need passbook and all ..

I already bought a car in cars 24 a week bk .. Had 2 wonderful trips and still following up with this spinny for the petty 5k ..

Now, I think I have to give up this 5k and im ok with it rather than running back of them and losing my mind depsite of myt busy sschedulings ..

Guysss .. Please dont and nvr trust this Spinny ..
Very painful experience ..
Go for cars 24 if you wanna buy trusted cars and with 0 -ve customer service ..

All The Best :)

I would rate Spinny ZERO stars if that option were available.

My experience with Spinny has been extremely disappointing. The staff’s behaviour is rude, unprofessional, and completely unacceptable. During calls, I was literally asked to “shut up” when I tried to explain my concerns. They don’t listen to customers and show absolutely no willingness to consider alternatives or resolve issues.

My experience with the Sector 48, Gurgaon team has been particularly horrible. I had to follow up repeatedly for every single thing, while the staff seemed to have very little accountability or sense of customer service.

What is even more frustrating is that quotations were prepared without properly discussing things with us, and I felt that there were attempts to push their own calculations rather than transparently explaining the options. As a customer, this leaves you feeling completely helpless.

There is also no clear and easily accessible grievance mechanism where customers can directly escalate such serious issues.

Honestly, I have never experienced such pathetic customer service from a company of this scale.

Spinny doesn’t just take you for a spin — they take you for a ride.

I strongly recommend thinking twice before choosing Spinny. My experience has been nothing short of a nightmare.

My experience with Spinny has been extremely disappointing. There seems to be a serious lack of coordination, and the commitments made to customers are simply not honored.

I would not recommend Spinny to anyone planning to buy a car if they expect reliable service and proper after-sales support. My FASTag issue remained unresolved for almost a month, despite assurances that everything would be handled by the company. In the end, I had to get it done myself from an outside provider.

If customers are ultimately expected to arrange such basic services on their own, then why does the company make promises that it cannot fulfill? The entire experience has been frustrating, unprofessional, and far below the standards one would expect from such a well-known company.

Spinny seriously needs to improve its coordination, accountability, and customer service.

Had a very bad experience with this, when checked the price bracket is attractive after the evaluation the offer got is very low ( less than the shown bracket price)
It’s really unfortunate.