Lee and the team took time to understand my enquires, provide personable and excellent advice on all services and devices. Problems solved efficiently and in short time frames Very helpful. Thank you.... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The technical help desk rang me back promptly and Ivo talked me through getting my app and passwords up and running again. He was extremely helpful and efficient, great service.
Bedrijf heeft geantwoord
Spy alarms has cancelled appointments on the day of/the day before the prearranged appointment four times in a row. Bearing in mind I have to re-arrange meetings so that I can let them in, I am thorou... Toon meer
Bedrijf heeft geantwoord
I had my annual service today with Barry PPM2. He was super polite at all times. Even though my system is old he had good knowledge of how it all worked. He thoroughly checked it over and made some m... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Protect your Home or Business with Spy Alarms. We offer hassle-free installation, repair and maintenance for CCTV, fire and burglar alarm systems across London & Kent.
Contactgegevens
Cray Avenue, BR5 4BQ, Orpington, Verenigd Koninkrijk
- spyalarms.co.uk
4,1
Goed
601 reviews
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prompt and efficient
call answered and a return call was promised. an engineer called within 20 minutes and solved the problem over the phone in 5 minutes. quality customer service
20 augustus 2025
Review zonder uitnodiging
Antwoord van Spy Alarms
Dear Martin, thank you for your fantastic review. We are really pleased to hear of your recent experience.
Kindest Regards
The Spy Team
Resetting correct time
Call answered quickly but call handler unable to help (resetting time on the board which the recent service engineer had not done). Techinal man Lee phoned me back and quickly helped me to reset the time. However I would have preferred to have had the time set correctly in the first place.
19 augustus 2025
Review zonder uitnodiging
Antwoord van Spy Alarms
Dear Richard J, Thank you for taking the time to leave us a 4 star review, we truly appreciate it. Your feedback is very valuable to us here at Spy Alarms.
Regarding your comment about the engineer not setting the time correctly, please feel free to get in touch with me directly. We are committed to delivering excellent service, and your input will help us with training and making improvements going forward.
My direct email is b.debeer@spyalarms.co.uk.
Kindest Regards
Becky de Beer
Senior Customer Care Specialist
Spy Alarms
Great customer service from Spy Alarms
Excellent customer service from Spy Alarms, very quick response time and really helpful technical support. I was very happy with the overall experience.
19 augustus 2025
Review zonder uitnodiging
Antwoord van Spy Alarms
Dear Christine, thank you for taking the time to rate our services as 5 stars, we really appreciate it. We are very pleased to hear that you were happy with your overall experience.
Kindest Regards
The Spy Team
Excellent Service
I had to call Spy Alarms recently for resetting of my alarm, which they very ably assisted me to do over the phone. I had no problems getting through and was called back very quickly by the engineer.
I also had a fault with my alarm keypad and as I live alone, I wanted it fixed as soon as possible. They came within 2 days and fixed it immediately.
I have always had first class service, the engineers are all really lovely and extremely helpful and I would absolutely recommend this company.
14 augustus 2025
Review zonder uitnodiging
Antwoord van Spy Alarms
Dear Jane, thank you so much for your fantastic review and comments! We really appreciate you sharing your recent experience with the wider community.
Kindest Regards
The Spy Team
Technical desk and reconnecting to app
Had to speak with Technical Desk after getting new WiFi and had to reconnect the app via the alarm keyboard. Was talked through it on telephone by the very helpful and patient engineer. All up and running again within a couple of minutes. Very good.
15 augustus 2025
Review zonder uitnodiging
Antwoord van Spy Alarms
Dear John Tobin, thank you for your great review and for taking the time to rate our technical support as 5 stars.
Kindest Regards
The Spy Team
Response
Getting through on the telephone is a complete nightmare. When you finally get through you are told you will get a call back because they are too busy to deal with you now. On two occasions no one called back.
However when the engineer eventually came he was excellent.
14 augustus 2025
Review zonder uitnodiging
Antwoord van Spy Alarms
Dear Amanda, Thank you for taking the time to share your feedback and for bringing this matter to my attention. I am truly sorry to hear that our service advisors did not return your calls as promised. This falls short of the standard of service we strive to deliver, and I completely understand your frustration.
I would be very grateful if you could reach out to me directly at b.debeer@spyalarms.co.uk. I would like the chance to discuss this with you over the phone if I may and provide you with a direct point of contact moving forward, so your questions and concerns are always addressed promptly.
On a positive note, I am delighted to hear that the engineer who attended met your expectations and delivered excellent service.
Kindest Regards
Becky de Beer
Senior Customer Care Specialist
Ivelin was very helpful
Ivelin was very helpful.
Spyalarms have always been prompted, and friendly. Everything was explained to me over the phone and the process I needed to follow was easy, Ivelin was very helpful. Would give more than 5stars
13 augustus 2025
Review zonder uitnodiging
Antwoord van Spy Alarms
Dear NA, thank you for your kind words regarding Ivelin, we will be sure to pass on your kind words. We are really pleased to hear that you would rate our technical services as 5 stars or more.
Kindest Regards
The Spy Team
A lot of patience
A lot of patience with someone not so technically minded to download video from cctv. Thank you! I would never have got there without help.
11 augustus 2025
Review zonder uitnodiging
Antwoord van Spy Alarms
Dear Karenina Bennett, we are really pleased to hear that our technical support team were able to assist you with your CCTV issue. Thank you for taking the time to rate our services as 5 stars!
Kindest Regards
The Spy Team
The technical help desk rang me back…
The technical help desk rang me back promptly and talked me through changing my WiFi settings as we had a new router installed by our network provider, it was a seamless process and the app was up and running again. Thank you again getting everything sorted out.
12 augustus 2025
Review zonder uitnodiging
Antwoord van Spy Alarms
Dear John F, we really appreciate you taking the time to share your experience with the wider community.
We are glad to hear your app is back up and running again.
Kindest Regards
The Spy Team
Needed a new fob and it to be…
Needed a new fob and it to be programmed to allow access to one of our buildings. Ivelin from Tech team called, identifying the control panel we had and clearly and calmly talked me through the steps to get this set up successfully. Many thanks.
11 augustus 2025
Review zonder uitnodiging
Antwoord van Spy Alarms
Dear Jo, thank you for your fantastic review and 5 star rating, we truly appreciate it.
Kindest Regards
The Spy Team
Ivelin S in Spy Team Excellent
Just had some technical support to reattach my Texecom System App. Ivelin S was superb in his guidance and careful advice. Ivelin S a real credit to Spy Alarms. Thank you also to the reception team who put me in touch with Ivelin S in Spy Expert Technology Support.
29 juli 2025
Review zonder uitnodiging
Antwoord van Spy Alarms
Dear John, thank you for your excellent feedback we really do appreciate it. We will be sure to pass your kind words over to Ivelin.
Kindest Regards
The Spy Team
Having been woken by my intruder…
Having been woken by my intruder (fire)alarm, I called Spy Alarms requesting assistance.
I eventually received a phone call from an engineer (Lee) who diligently guided me through the steps I needed to take to identify and resolve the issue.
His instructions were perfectly clear and easily complied with.
Problem solved.
29 juli 2025
Review zonder uitnodiging
Antwoord van Spy Alarms
Dear Leon, thank you very much for taking the time to rate our services as 5 stars, we really appreciate you sharing your experience with the wider community.
We will be sure to pass your kind words on to Lee.
Kindest Regards
The Spy Team
I had an issue with my alarm
I had an issue with my alarm. After speaking with the incredibly helpful Lucy I was able to resolve my issue within 24 hours.
Thank you so much Lucy for coming to my rescue and I can now sleep peacefully at night thanks to your efficiency and customer service attention.
15 juli 2025
Review zonder uitnodiging
Antwoord van Spy Alarms
Dear Julie, thank you very much for your fantastic review regarding Lucy on our faults desk. We will be sure to pass your kind comments over to her.
Kindest Regards
The Spy Team
Kind and understanding
Always come and service an elderly relative’s alarm system. Very helpful and understanding when we had to cancel on the day due to an urgent hospital admission. Pleasant and kind on the phone. Nice to speak to a human being.
9 juni 2025
Review zonder uitnodiging
Antwoord van Spy Alarms
Dear Holidaymaker, thank you for taking your time to leave us a 5 star review & for sharing your experience with the wider community.
Kindest Regards
The Spy Team
Lee contacted me Re alarm and resolved…
Lee contacted me re alarm and resolved my problem. He was very professional, friendly and super efficient. Technical support 5 star service.
John
Hillingdon
21 juli 2025
Review zonder uitnodiging
Antwoord van Spy Alarms
Dear John Hillingdon, thank you very much for your fantastic review and kind words regarding Lee. We really appreciate your feedback.
Kind Regards
The Spy Team
Very understanding and patient
The gentleman I spoke to today in Technical Support was very understanding and patient.
I had a new mobile phone and needed to set up the App. He explained everything very clearly. It only took a very short amount of time.
16 juli 2025
Review zonder uitnodiging
Antwoord van Spy Alarms
Dear Mrs Jordan, thank you for taking the time to rate our services as 5 stars & for sharing your experience with the wider community.
Kindest Regards
The Spy Team
Good service from the help desk
Good service from the help desk to help me reset my app and register a new phone
10 juli 2025
Review zonder uitnodiging
Antwoord van Spy Alarms
Dear John, thank you for taking the time to rate our services as 5 stars, we really do appreciate it!
Kindest Regards
The Spy Team
Initial hiccups very efficiently sorted…
Initial hiccups very efficiently sorted out by Becky de Beer making for an excellent, responsive service.
9 juli 2025
Review zonder uitnodiging
Antwoord van Spy Alarms
Dear Edward, it has been a pleasure assisting you, thank you for taking the time to leave such a fantastic review.
Kindest Regards
Becky de Beer
Senior Customer Care Specialist
Spy Alarms
Great Service from Samantha Middleton
We have received absolutely brilliant service from Samantha Middleton. With vulnerable and elderly parents who use Spy to protect their home, Samantha is the primary reason why we have continued with our maintenance service with this company. She is kind, responsive and cares about her customers needs and challenges. Thanks for looking after us Samantha. We appreciate you!
9 juli 2025
Review zonder uitnodiging
Antwoord van Spy Alarms
Dear AKP, thank you for taking the time to leave us a 5 star reviews, We will be sure to pass your kind feedback over to Samantha. We really appreciate you sharing your experience with the wider community.
Kindest Regards
The Spy Team
Helpful and willing to take action
The engineers who visited were good. They were helpful and worked in a very clean way. I subsequently had a small issue with the company's accounts department, but this was handled in a most professional way and to my total satisfaction. I was impressed with the speed that the company dealt with this issue once they became aware of what had happened. It was gratifying to receive very good service from the engineers who attended my home and subsequently from the firm's managerial team.
9 juli 2025
Review zonder uitnodiging
Antwoord van Spy Alarms
10/07/2025 - Update: Dear Mr Stoneham, thank you for taking the time to amend your review based on my conversation with you this morning, I really do appreciate it & I am pleased you are happy with the outcome. i will be sure to pass on your thanks and your kind words to the two engineers that recently attended your home.
Kindest Regards
Becky de Beer
Senior Customer Care Specialist
Spy Alarms
Dear Mr. Stoneham, Thank you for bringing this matter to our attention. Although a really disappointing read. I would like to sincerely apologise for any upset or undue stress & anxiety that this situation has caused you, please know this was never our intention.
I have reached out to you directly to explain how our invoicing process works. To clarify, our invoices are issued at the beginning of the new contract year and relate to the annual maintenance agreement, which includes the yearly service along with several additional benefits. Unless we receive notice of cancellation at least three months prior to the renewal date, the agreement automatically renews.
As mentioned in my email, if you could kindly forward any correspondence related to the call from our senior manager, I will look into this matter promptly to understand why the call you requested was not received.
Thank you again for your patience, and I truly appreciate the opportunity to resolve this.
Kindest Regards
Becky de Beer
Senior Customer Care Specialist
Spy Alarms
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