The man sent by Chubb to check our fire extinguishers arrived at the time arranged, introduced himself , was well presented and efficient in carrying out the "Check". He reported back to me his findin... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
We have had our fire and intruder alarms managed by Chubb for over 20 years. Would highly recommend them. Their staff are all fantastic, always happy to quickly solve a problem, should any arise. We u... Toon meer
Bedrijf heeft geantwoord
Steve has been coming for several years. It is nice to see the same face when an engineer is visiting my home. He is polite, efficient and I feel safe having him in my house. Problems in the past,... Toon meer
Bedrijf heeft geantwoord
Ibrahim Mulla has been extremely helpful this morning. He even called me make to ensure I was totally happy with the outcome we had received. First rate Customer Services Adviser. Thank you Ibrahim xx... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Beveiligingssysteem installateur
- ook in
- Beveiligingsmaterialenwinkel
- Beveiligingsservice
- Brandalarm leverancier
- Brandbeveiliging
Geschreven door het bedrijf
Chubb is a leading provider of fire safety and security solutions and services for customers worldwide. We have been protecting people and assets for over 200 years. Today, our employees in 200+ branches in 17 countries work to make the world safer, protect people and provide peace of mind. Our fire, security and monitoring services cover more than 1.0 million sites around the world. Chubb is a part of APi Group, a global, market-leading business services provider of safety and speciality services in over 500 locations worldwide.
Contactgegevens
Chubb House, Shadsworth Road, BB1 2PR, Blackburn, Verenigd Koninkrijk
- 03448791740
- UK_CustomerVoice@chubbfs.com
- chubbfs.com/uk-en
4,8
Uitstekend
11K reviews
Vraagt klanten om een review
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Antwoord van Chubb Fire & Security UK
Dear Valued Customer,
We are delighted to hear such positive feedback for our engineer! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Explained things really well.
22 september 2026
Antwoord van Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your positive feedback! We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Best wishes,
The Chubb Fire and Security Team
Ibrahim Mulla has been extremely…
Ibrahim Mulla has been extremely helpful this morning. He even called me make to ensure I was totally happy with the outcome we had received. First rate Customer Services Adviser. Thank you Ibrahim xx
5 oktober 2026
Review zonder uitnodiging
Antwoord van Chubb Fire & Security UK
Dear Joanne,
We appreciate your kind words for Ibrahim! It's great to hear that our customer service team was able to assist you quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Alex dealt with my request most…
Alex dealt with my request most efficiently.
5 oktober 2026
Review zonder uitnodiging
Antwoord van Chubb Fire & Security UK
Dear Simon,
We appreciate your kind words for Alex! It's great to hear that our customer service team was able to assist you quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Quick and easy and polite chap!
26 september 2026
Antwoord van Chubb Fire & Security UK
Dear Valued Customer,
We are delighted to hear your feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Great call handling.
The call handler listened carefully to my requirements and was very clear on the resolution.
5 oktober 2026
Review zonder uitnodiging
Antwoord van Chubb Fire & Security UK
Der Valued Customer,
We appreciate your kind words! It's great to hear that our customer service team was able to resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Very helpful
Very helpful, got my problem solved very quickly.
5 oktober 2026
Review zonder uitnodiging
Antwoord van Chubb Fire & Security UK
Dear Mo,
We appreciate your kind words! It's great to hear that our customer service team was able to resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Always very helpful and efficient and…
Always very helpful and efficient and keeps me up to date in what maybe coming along with Chubb upgrades any explains the new ideas.
26 september 2026
Antwoord van Chubb Fire & Security UK
Dear Mrs Loy,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Antwoord van Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Lovely man friendly/polite on time with…
Lovely man friendly/polite on time with all the right paperwork.
30 september 2026
Antwoord van Chubb Fire & Security UK
Dear Eileen,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
VERY PROESINAL AND ALWAYS HAPPY AND…
VERY PROESINAL AND ALWAYS HAPPY AND WILLING ANSWER ANY QUESTIONS
3 oktober 2026
Antwoord van Chubb Fire & Security UK
Dear Valued Customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Great service as normal
Great service as normal, from staff are are very welcoming in what they do
22 september 2026
Antwoord van Chubb Fire & Security UK
Dear Valued Customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Andrew came and checked everything…
Andrew came and checked everything Delighted with the service from Chubb Been with them for years
3 oktober 2026
Antwoord van Chubb Fire & Security UK
Dear Mrs Felicity Murphy,
Thank you for your wonderful review for Andrew! We are thrilled to hear about your positive experience with our team and the seamless service that you have received over the years. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Antwoord van Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your positive feedback! We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Best wishes,
The Chubb Fire and Security Team
Always nice to see Alan and he seems to…
Always nice to see Alan and he seems to do a very thorough job. JB
2 oktober 2026
Antwoord van Chubb Fire & Security UK
Dear Danielle,
Thank you for your wonderful review for Alan! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Excellent service
Mark, the engineer, is always prompt, courteous, does an excellent job & explains everything extremely well.
3 oktober 2026
Antwoord van Chubb Fire & Security UK
Dear Peter,
Thank you for your wonderful review for Mark! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
very expensive for a 10 minute check on…
very expensive for a 10 minute check on system.
3 oktober 2026
Antwoord van Chubb Fire & Security UK
Dear Mr Basterfield,
We are very sorry to hear about your disappointment regarding your latest service with our engineer. This is not reflective of our service standards. We would appreciate the opportunity to address these concerns.
Please contact us directly at GB_TrustPilotReplies@Chubbfs.com so we can assist you further.
Sincerely,
The Chubb Fire and Security Team
awful service
Took 3 months to set up new direct debit from July to October; team leader didn't call back as promised; letter to CEO was not even acknowledged Have been a customer for many years and were it not for the prospect of more hassle I would have cancelled contract
26 september 2026
Antwoord van Chubb Fire & Security UK
Dear Ann Spinks,
We are truly sorry to hear about your disappointing experience with our customer support. This is not the standard of service we aim to provide. Please accept our sincere apologies.
We would like to investigate this matter further and make things right. Could you please provide your contact details or reach out to us at GB_TrustPilotReplies@Chubbfs.com
Thank you for bringing this to our attention.
Best regards,
The Chubb Fire and Security Team
Simon was extremely helpful and…
Simon was extremely helpful and courteous throughout the visit
3 oktober 2026
Antwoord van Chubb Fire & Security UK
Dear Valued Customer,
We are delighted to hear such positive feedback for our engineer! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Antwoord van Chubb Fire & Security UK
Dear John,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our team and the seamless service received. Your feedback means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
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