So glad to have keyholder response service with Banham. Our alarm activated at night when away recently, we missed calls as phones on silent, keyholder arrived to check out the property, identified th... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Excellent service- came within timeframe given and let me know w/i 15mins before arrival. Two service men took off shoes and tested and changed all batteries inside and out, and tested the system work... Toon meer
Bedrijf heeft geantwoord
Popped in about 20 mins before closing time on New Year’s Eve, because the previously made copies were done manually rather than with the laser machine, therefore they didn’t work on our doors.... Toon meer
Bedrijf heeft geantwoord
OMG! The day this company does what it says it’s going to do. Sends out email confirmations for a visit, we arrange our diary around that visit then the day before we receive another confirmation chan... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Beveiligingsservice
- Deurenleverancier
- Slotenmaker voor noodgevallen
- Slotenleverancier
- Beveiligingssysteem installateur
- Beveiligingssysteem leverancier
Geschreven door het bedrijf
Banham Security is a leading provider of security solutions, offering a wide range of services including locks, safes, alarms, gates, CCTV systems, and more. With over 90 years of experience in the industry, Banham has established itself as a trusted and reliable name in security. At Banham, we are committed to providing our customers with the highest level of service and quality products. Our team of experts is dedicated to ensuring that your property is secure and protected at all times, with a focus on innovation and customer satisfaction.
Contactgegevens
20 Thornsett Road, SW18 4EF, London, Verenigd Koninkrijk
- 020 7622 5151
- customerservice@banham.com
- banham.co.uk
4,5
Uitstekend
6K reviews
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Customer support is horrific
Customer support is horrific. I don’t think it remotely matches any other service I subscribe to in how poor it is. Most recent example. You get five email notifications and five text messages with different appointment ids. So lots of spam. The date does not work. You email them to tell them the date does not work for you and you can only do Monday or Fridays. A person responds with a different date. It’s neither a Monday nor a Friday. You point that out to them. They reply again with a Friday - no apology for either the spam or the wasted time. Then you arrange. A few days pass. You get another five emails and five text messages for a date. It’s a Thursday. You call them. 20 minutes on the line, cannot get through to maintenance. Switchboard tells you to give up as no one will pick up. And you pay thousands of pounds for this “service”. I will be cancelling my subscription and switching to an alternative.
23 april 2026
Review zonder uitnodiging
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Antwoord van Banham Group
Thank you so much for taking the time to leave us a 5-star review!
Kind regards
Debbie
Banham Customer Service Team
Engineer efficient and polite
Engineer efficient and polite - would have benefited from a phone call shortly before arrival to advise me he was on his way
22 april 2026
Antwoord van Banham Group
Thank you so much for taking the time to leave us a 5-star review, We are glad to hear you were satisfied!
Kind regards
Debbie
Banham Customer Service Team
despite the tube strike
despite the tube strike, the engineer made it on time. He was very courteous, and did a thorough check of the installation.
22 april 2026
Antwoord van Banham Group
Thank you for taking the time to leave us such a lovely review. We are delighted to hear that you are happy with our engineer and will be sure to pass your comments
Kind regards
Debbie
Banham Customer Service Team
Very courteous and efficient !
21 april 2026
Antwoord van Banham Group
Thank you so much for taking the time to leave us a 5-star review!
Kind regards
Debbie
Banham Customer Service Team
They came for the annual visit of the…
They came for the annual visit of the alarm. Simple, efficient and right on time.
Nothing not to like.
21 april 2026
Antwoord van Banham Group
Thank you for taking the time to leave us a 5 star review. We are happy to hear that your annual maintenance inspection has met your expectations.
Kind regards
Debbie
Banham Customer Service Team
Antwoord van Banham Group
Thank you so much for taking the time to leave us a 5-star review, We are glad to hear you were satisfied!
Kind regards
Debbie
Banham Customer Service Team
Antwoord van Banham Group
Thank you so much for taking the time to leave us a 5-star review!
Kind regards
Debbie
Banham Customer Service Team
He was efficient and unobtrusive!
21 april 2026
Antwoord van Banham Group
Thank you so much for taking the time to leave us a 5-star review!
Kind regards
Debbie
Banham Customer Service Team
Jonathan visited to service my alarm…
Jonathan visited to service my alarm this week. He was extremely efficient and helpful.
20 april 2026
Antwoord van Banham Group
Thank you for taking the time to leave us your review. We are delighted to hear that you are happy with our engineer and will be sure to pass your comments
Kind regards
Debbie
Banham Customer Service Team
Antwoord van Banham Group
Thank you so much for taking the time to leave us a 5-star review, We are glad to hear you were satisfied!
Kind regards
Debbie
Banham Customer Service Team
quick and efficient
20 april 2026
Antwoord van Banham Group
Thank you so much for taking the time to leave us your review.
Kind regards
Debbie
Banham Customer Service Team
SERVICE ENGINER ARRIVED ON TIME
SERVICE ENGINER ARRIVED ON TIME. DID ALL CHECKS QUICKLY AND TO HIS SATISFACTION.
11 april 2026
Antwoord van Banham Group
Thank you so much for taking the time to leave us your review.
Kind regards
Debbie
Banham Customer Service Team
Antwoord van Banham Group
Thank you so much for taking the time to leave us a 5-star review, We are glad to hear you were satisfied!
Kind regards
Debbie
Banham Customer Service Team
The engineer turned up n time in the…
The engineer turned up n time in the appointment window
He efficiently checked my system and confirmed it was ok
He was friendly and completed all his checks
I was sent a report later that day
18 april 2026
Antwoord van Banham Group
Thank you for taking the time to leave us a 5 star review. We are happy to hear that your annual maintenance inspection has met your expectations
Kind regards
Debbie
Banham Customer Service Team
Antwoord van Banham Group
Thank you so much for taking the time to leave us a 5-star review!
Kind regards
Debbie
Banham Customer Service Team
Antwoord van Banham Group
Thank you so much for taking the time to leave us a 5-star review, We are glad to hear you were satisfied!
Kind regards
Debbie
Banham Customer Service Team
Terrible service
Terrible service. Unresponsive. Maintenance person left and 3 hours later the alarm went off. They called and sent an engineer but he never came. I have followed up twice and no one has called or email. Total joke.
10 april 2026
Antwoord van Banham Group
Thank you for your review and for bringing this to our attention. We’re truly sorry to hear about your experience with your service visit Your feedback is invaluable, and we really want to make things right, so our alarm service will contact you to address any ongoing concerns and provide you with a solution.
Kind regards
Debbie
Banham Customer Service Team
Could be better
Three emails changing the date of mtce call. The guy that did the job was great - his admin backup was disappointing
8 april 2026
Antwoord van Banham Group
Thank you very much for your comments. We're always grateful to receive feedback from our customers.
Kind regards
Debbie
Banham Customer Service Team
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