My maintenance visit, which was already months late, was cancelled twice, once in the middle of the time period, and then on the last time they eventually came 10 mins before the end of the time peri... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
On time visit, knowledgable and respectful of our home and occupants. Carried out the service promptly and asked the relevant questions about the system and performance since last service. Gave ample... Toon meer
Your engineer arrived at 10:30 which I was pleased with. He has been here before. Very pleasant man who did thorough check and replaced batteries. I’m also grateful to Elizabeth Doyle for bringing m... Toon meer
Bedrijf heeft geantwoord
Banhams service engineer Steve was excellent on this visit. He visited our property twice nine and 10 years ago when we moved in and he is the best to service engineer we have ever had from Banham... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Beveiligingsservice
- ook in
- Beveiligingssysteem installateur
- Beveiligingssysteem leverancier
- Deurenleverancier
- Slotenleverancier
- Slotenmaker voor noodgevallen
Geschreven door het bedrijf
Banham Security is a leading provider of security solutions, offering a wide range of services including locks, safes, alarms, gates, CCTV systems, and more. With over 90 years of experience in the industry, Banham has established itself as a trusted and reliable name in security. At Banham, we are committed to providing our customers with the highest level of service and quality products. Our team of experts is dedicated to ensuring that your property is secure and protected at all times, with a focus on innovation and customer satisfaction.
Contactgegevens
20 Thornsett Road, SW18 4EF, London, Verenigd Koninkrijk
- 020 7622 5151
- customerservice@banham.com
- banham.co.uk
4,6
Uitstekend
6K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The team were onsite promptly
The team were onsite promptly, did as asked and coordinated with the external alarm company. Very professional.
30 september 2026
Antwoord van Banham Group
Thank you so much for taking the time to leave us a 5-star review, We are glad to hear you were satisfied!
Kind regards
Debbie
Banham Customer Service Team
Reliable service all round.
Received proposed annual service date a few weeks in advance, which is good, plus follow up reminders. Service engineer on time, polite and efficient.
Overall Banham are reliable and easy to deal with.
30 september 2026
Antwoord van Banham Group
Thank you for taking the time to leave us your review. We are happy to hear that your annual maintenance inspection has met your expectations.
Kind regards
Debbie
Banham Customer Service Team
Helpful and efficient team quickly…
Helpful and efficient team quickly corrected my malfunctioning security system
23 september 2026
Antwoord van Banham Group
Thank you so much for taking the time to leave us a 5-star review, We are glad to hear you were satisfied!
Kind regards
Debbie
Banham Customer Service Team
Your services through the years have…
Your services through the years have been much appreciated. Communication is strong. Staff polite.
Thank you!
21 september 2026
Antwoord van Banham Group
Thank you very much for taking the time to leave us a 5-star review. We're always grateful to receive feedback from our customers, and we are glad to hear that we have met your expectations.
Kind regards
Debbie
Banham Customer Service Team
Antwoord van Banham Group
Thank you for taking the time to leave us such a lovely review. We are delighted to hear that you are happy with our engineer and will be sure to pass your comments
Kind regards
Debbie
Banham Customer Service Team
Ollie at High Str Ken
I was served by Ollie at the High Street Kensington shop. He was polite, fast and efficient. 5 star service!
30 september 2026
Review zonder uitnodiging
Antwoord van Banham Group
Thank you for leaving us this wonderful 5-star review. We are glad to hear that you were satisfied with the service provided at our Kensington High Street showroom and will be sure to pass your comments onto Ollie.
Kind regards
Debbie
Banham Customer Service Team
All went well.
22 september 2026
Antwoord van Banham Group
Thank you so much for taking the time to leave us a 5-star review, We are glad to hear you were satisfied!
Kind regards
Debbie
Banham Customer Service Team
Antwoord van Banham Group
Thank you so much for taking the time to leave us a 5-star review!
Kind regards
Debbie
Banham Customer Service Team
Professional service
Professional service. Arrived as scheduled with pre-arrival phone call.
29 september 2026
Antwoord van Banham Group
Thank you so much for taking the time to leave us a 5-star review!
Kind regards
Debbie
Banham Customer Service Team
Five star service
Five star service. I was very pleased with this service. The gentleman was polite and even cleaned the outside camera. Very happy customer!
21 september 2026
Antwoord van Banham Group
Thank you for taking the time to leave us a 5 star review. We’re glad to hear you were happy with the service provided and will pass on your comments to our engineer.
Kind regards
Debbie
Banham Customer Service Team
Antwoord van Banham Group
Thank you so much for taking the time to leave us a 5-star review!
Kind regards
Debbie
Banham Customer Service Team
Antwoord van Banham Group
Thank you so much for taking the time to leave us a 5-star review!
Kind regards
Debbie
Banham Customer Service Team
The same engineer services our alarm…
The same engineer services our alarm yearly, he is very reliable and does a thorough job. Incredible how he remembers the quirks of my house and alarm from before! Many thanks.
28 september 2026
Antwoord van Banham Group
Thank you for taking the time to leave us this great review. We’re glad to hear you were happy with the service provided and will pass on your comments to our engineer.
Kind regards
Debbie
Banham Customer Service Team
Antwoord van Banham Group
Thank you so much for taking the time to leave us a 5-star review!
Kind regards
Debbie
Banham Customer Service Team
Staff recognition Ryan was superb.
Ryan repaired my lock very quickly and stayed past 5:30 to get the job done even when I came in late to the Kensington High Street branch. I could not be more thankful of his efforts and his professionalism. A top employee who needs to be recognised for his efforts. Thank you Ryan.
24 september 2026
Review zonder uitnodiging
Antwoord van Banham Group
Thank you for your wonderful feedback. We are delighted to hear that Ryan was able to repair your lock quickly.
Delivering a high standard of service is something we take great pride in, and it is great to know that Ryan's hard work and helpful approach made such a positive impression. We will be sure to pass your kind comments on to Ryan.
Kind regards,
Debbie
Banham Customer Service Team
Key holding..no worries..no…
Key holding..no worries..no hassle..always on the case. excellent.
26 september 2026
Antwoord van Banham Group
Thank you so much for taking the time to leave us a 5-star review, We are glad to hear you were satisfied!
Kind regards
Debbie
Banham Customer Service Team
Annual alarm system check
Annual alarm system check completed punctually and courteously.
25 september 2026
Antwoord van Banham Group
Thank you for taking the time to leave us a 5 star review. We are happy to hear that your annual maintenance inspection has met your expectations.
Kind regards
Debbie
Banham Customer Service Team
Antwoord van Banham Group
Thank you so much for taking the time to leave us a 5-star review!
Kind regards
Debbie
Banham Customer Service Team
Antwoord van Banham Group
Thank you so much for taking the time to leave us a 5-star review!
Kind regards
Debbie
Banham Customer Service Team
Good locks - poor service
A high quality lock - but woe betide you if something goes wrong!
Our lock failed, and we were locked out in the street after dark. The engineer came, and had to drill the lock out on a Thursday evening but could not fit a replacement. When we called the next day to find out when the replacement would be fitted, we spoke to multiple people over several hours and several phone calls (and long waits on hold every time), each of whom denied that we had called a locksmith from them, had no record of the job, or of our account, insisted we should knows the names of anyone we spoke to and this was the only way they could find out more. When eventually the record could be found (after 8 hours and several calls), we were told that the earliest a new lock could be fitted was the following Wednesday. Nearly a week without a front door lock!
Naturally we pushed back on this, and insisted we could not be left with a hole in our front door in central London for a week. Finally an appointment was found for the next day, on Saturday - but only after we made a big fuss.
Extremely frustrating and disappointing!
25 september 2026
Review zonder uitnodiging
Antwoord van Banham Group
Thank you for your feedback. We appreciate how concerning and disruptive it must have been to experience a lock failure and be left unable to access your property after dark. Please accept out apologies for any inconvenience this has caused.
Whilst we are pleased that an engineer was able to attend and gain entry, we recognise that the communication and follow-up experience did not meet the standards we aim to deliver. Having to make multiple calls in order to obtain updates and information about your appointment understandably added to an already stressful situation.
We appreciate you bringing these concerns to our attention. Your comments regarding communication, record management, and response times have been noted and will be shared with the relevant teams as part of our ongoing efforts to improve our service. If you require any additional support you can contact us directly at customerservice@banham.co.uk
Once again, we are sorry for your experience and we would welcome the opportunity to make this right for you.
Kind regards
Debbie
Banham Customer Service Team
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