The technician was clearly very experienced. He knew exactly how to fix things straight away. Whilst I can't fault any of the technicians that come, this one is my favourite. Very efficient.
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Your engineer, Chris, has visited on several occasions. He is always polite and helpful if any problems arise does his best to address the issues. His main concern is keeping the system working with m... Toon meer
Bedrijf heeft geantwoord
Secom stand alone with their customer service and overall response to customer needs and their staff are simply CLASS
Bedrijf heeft geantwoord
We have been with Secom since they took over from Ambassador in ?2005. We have had excellent service from the engineers during the annual check on our system, and cannot fault their care,
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Inbraakalarmwinkel
- Brandalarm leverancier
- Beveiligingsmaterialenwinkel
- Beveiligingsservice
- Beveiligingssysteem installateur
- Beveiligingssysteem leverancier
Info over SECOM Plc
Geschreven door het bedrijf
Get in touch with us today
Start your journey with SECOM to see how we can help keep you safe
Leading provider of security and fire safety solutions for over 100 years
Thanks to our innovative range of products and our amazing teams of experts, we have been able to keep you as safe as possible for over a century. Whether it’s residential, businesses large or small, or major retail brands, we work endlessly to ensure you have peace of mind.
As part of a global brand, we have access to support and learnings from across the world and technical innovation, enabling us to deliver quality service and products. Having these close ties and shared passion with our partners means we can continue to develop our solutions to provide cost-conscious, reliable security solutions and a rapid response service.
Leader in technological innovation and security solutions
We employ over 53,000 people in nearly 2,800 locations worldwide, operating in 12 countries. We have nearly 2.7 million customers and an annual turnover of £4.4 billion.
Together with our partners, and the dedication of everyone here at SECOM, we have created a trusted organisation that has become synonymous with care, quality, and innovation.
Our history
SECOM’s roots in the UK go back as far as 1918, when the family-owned Lodge Lock and Safe Company began providing security solutions.
Growth and acquisitions led to its re-emergence as the Carroll Security Group – a major independent electronic security company.
In 1991, Carroll was acquired by SECOM Co Ltd of Japan, which has seen us go from strength to strength ever since!
Awards
We have been honoured with awards recognising our excellence in innovation for our products and services, dedication to security and implementation of bespoke security systems. See awards.
Accreditations
Our long list of accreditations demonstrates our commitment to uphold the highest standards when installing, maintaining, and monitoring our systems. See accreditations.
We care
We care that you are happy with our products and services, and we want you to let us know if you are not satisfied so that we can ultimately help you and make improvements to our products and services.
Watch our Youtube video
SECOM | Safer Together
Contactgegevens
52 Godstone Road, CR8 5JF, Kenley, Verenigd Koninkrijk
- 020 8645 5400
- customerservices@secom.plc.uk
- www.secom.plc.uk
4,7
Uitstekend
3K reviews
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Bradley was very competent and…
Bradley was very competent and informative with regard to the alarm serving.
A good service all round.
22 april 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
The technician was clearly very…
The technician was clearly very experienced. He knew exactly how to fix things straight away. Whilst I can't fault any of the technicians that come, this one is my favourite. Very efficient.
16 april 2026
Antwoord van SECOM Plc
Hi Sue
We're happy to hear that you had such a positive experience with our engineer. We appreciate your feedback and are glad the service was efficient and met your expectations. Thanks for taking the time to share your review.
Kind regards.
Lorraine.
Antwoord van SECOM Plc
Hi Mrs Clark
We're happy to hear that the engineer provided excellent and efficient service. Thank you for your positive feedback; we appreciate it a lot.
Kind regards.
Lorraine.
Experience counts
Your engineer, Chris, has visited on several occasions. He is always polite and helpful if any problems arise does his best to address the issues. His main concern is keeping the system working with minimum fuss for the customer. His extensive knowledge of the system is a bonus.
15 april 2026
Antwoord van SECOM Plc
Hi Mr and Mrs Gill
We appreciate you sharing your positive experience. We're happy to hear that the engineer's expertise and dedication to ensuring a seamless system operation met your expectations. It's great to know his politeness and helpfulness were valuable to you and your feedback will be passed on.
Kind regards.
Lorraine.
Secom stand alone with their customer…
Secom stand alone with their customer service and overall response to customer needs and their staff are simply CLASS
26 november 2025
Antwoord van SECOM Plc
Hi Mr Ibe
We appreciate your kind words. We're happy to hear that our customer service and response to your needs, along with our staff's quality, resonated positively with you.
Kind regards.
Lorraine.
The guy who did the checks was…
The guy who did the checks was friendly, fun ,lovely sense of humour and approachable. Appeared to really enjoy his job/
14 april 2026
Antwoord van SECOM Plc
Hi Tracey
We're happy to hear that the staff member made your experience so positive with their friendly and fun attitude. We appreciate your feedback and are glad you enjoyed your visit.
Kind regards.
Lorraine.
Same mistakes yet again!!
Repeatedly told customer services to give me at least 1 days notice of a service appointment and the first time i knew about it was a text to say we were the next job. Don’t understand why this simple request cannot be followed. Service was completed in about 15 minutes on a fairly large site with plenty of sensors etc is not very thorough either!! Poor
14 april 2026
Antwoord van SECOM Plc
Good morning
We appreciate you bringing this to our attention. We are sorry to hear that you did not receive advance notice of your appointment and that the service did not meet your expectations. We'll review this situation to improve our communication and service thoroughness.
Kind regards.
Lorraine.
Very professional and carried out the…
Very professional and carried out the maintenance visit very smoothly
14 april 2026
Antwoord van SECOM Plc
Hi Andy
We're happy to hear that the maintenance visit was professional and smooth. Thank you for sharing your positive experience and your feedback will be passed on.
Kind regards.
Lorraine.
Antwoord van SECOM Plc
Good afternoon
We appreciate you taking the time to leave us this great review. We're so glad you were pleased with our promptness and the politeness of the engineer.
Kind regards.
Lorraine.
Very friendly and informative engineer
Very friendly and informative engineer, explained everything.
1 april 2026
Antwoord van SECOM Plc
Hi Jason
We're happy to hear that the engineer was friendly and informative. We appreciate you taking the time to share your positive experience with us and your feedback will be passed on.
Kind regards
Lorraine
Well Done Shannon!
Thank you to your Engineer Shannon who attended one of our sites and did a fantastic job. Her professionalism and co-operation towards what we were trying to achieve in the day was amazing.
25 maart 2026
Review zonder uitnodiging
Antwoord van SECOM Plc
Hi Stuart
We're happy to hear that the engineer provided amazing support at your site. We appreciate your highlighting their professionalism and cooperation in achieving your goals for the day. Thank you for your positive feedback which will be passed on.
Kind regards.
Lorraine.
FRiendly and reliable
24 maart 2026
Antwoord van SECOM Plc
Hi Anna
Thank you so much for completing this review. We really appreciate you letting us know that you found our engineer friendly and reliable and this feedback will be passed on.
Kind regards.
Lorraine.
😊 Engineer very helpful and…
😊 Engineer very helpful and professional, and amicable. A good ambassador for Secom.
24 maart 2026
Antwoord van SECOM Plc
Hi David
We're happy to hear that our engineer was helpful, professional, and friendly. We appreciate your positive feedback; it's great to know they represented us well.
Kind regards.
Lorraine.
Timely service
17 maart 2026
Antwoord van SECOM Plc
Good afternoon
Thank you for taking the time to review us. We really appreciate the positive feedback about our service.
Kind regards.
Lorraine.
Excellent service
We have been with Secom since they took over from Ambassador in ?2005. We have had excellent service from the engineers during the annual check on our system, and cannot fault their care,
18 maart 2026
Antwoord van SECOM Plc
Hi Peter
We appreciate your long-term loyalty since 2005. We're happy to hear that you've consistently received excellent service from our engineers during your annual system checks and value their care. Thank you for your positive feedback.
Kind regards.
Lorraine.
Antwoord van SECOM Plc
Hi Mr Hallam
We're happy to hear that our service was punctual, informative, and courteous. Thank you for sharing your positive experience with us and this will be passed on.
Kind regards.
Lorraine.
Very helpful engineer
17 maart 2026
Antwoord van SECOM Plc
Hi Mr and Mrs Cornelius
Thank you so much for completing this review. We really appreciate you letting us know that you found our engineer very helpful and this feedback will be passed on.
Kind regards.
Lorraine.
The engineer was great no problems…
The engineer was great no problems there but we were not informed of the appointment again despite several requests for you to do so before booking.
16 maart 2026
Antwoord van SECOM Plc
Good afternoon
We're glad the engineer provided good service. We apologise that you weren't informed about the appointment despite your requests. We'll review our communication process to ensure this doesn't happen again. Thanks for your feedback.
Kind regards
Lorraine
Great Experience
Your engineer, he was brilliant. Very professional but really friendly and really gave me confidence that my alarm system was in tip top condition.
Highly recommend your company to anyone.
16 maart 2026
Antwoord van SECOM Plc
Hi Margaret
We're happy to hear that you had such a positive experience. It's great to know our engineer's expertise and friendly service gave you confidence in your alarm system. Thank you for recommending our company.
Kind regards.
Lorraine.
Excellent service
Excellent service. Engineer arrived on time. Friendly ,helpful and efficient. Couldn’t ask for more.
12 maart 2026
Antwoord van SECOM Plc
Hi David
We're happy to hear that you received excellent service. It's great to know the engineer was punctual, helpful, and efficient. Thank you for your positive feedback; we appreciate it.
Kind regards.
Lorraine.
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