Jamie arrived on time. He was friendly and courteous throughout but also very efficient and helpful. He undertook the service to our fire alarm very thoroughly and answered my questions clearly. He wa... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
He is so nice, friendly but very professional. I always feel totally reassured by him that my alarm system is in good working order. I also like the fact that he is a regular so fully trust him in my... Toon meer
Bedrijf heeft geantwoord
The engineer was very thorough and carefully checked each individual component. I understand that the visit took around four hours because there had been some errors in the previous setting and he n... Toon meer
Bedrijf heeft geantwoord
Dylan was professional and friendly. He was thorough in conducting our service. Secom are always helpful. We have been with them for along time as they always provide an excellent service. Thank you.
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Inbraakalarmwinkel
- ook in
- Beveiligingsmaterialenwinkel
- Beveiligingsservice
- Beveiligingssysteem installateur
- Beveiligingssysteem leverancier
- Brandalarm leverancier
Over SECOM Plc
Geschreven door het bedrijf
Get in touch with us today
Start your journey with SECOM to see how we can help keep you safe
Leading provider of security and fire safety solutions for over 100 years
Thanks to our innovative range of products and our amazing teams of experts, we have been able to keep you as safe as possible for over a century. Whether it’s residential, businesses large or small, or major retail brands, we work endlessly to ensure you have peace of mind.
As part of a global brand, we have access to support and learnings from across the world and technical innovation, enabling us to deliver quality service and products. Having these close ties and shared passion with our partners means we can continue to develop our solutions to provide cost-conscious, reliable security solutions and a rapid response service.
Leader in technological innovation and security solutions
We employ over 53,000 people in nearly 2,800 locations worldwide, operating in 12 countries. We have nearly 2.7 million customers and an annual turnover of £4.4 billion.
Together with our partners, and the dedication of everyone here at SECOM, we have created a trusted organisation that has become synonymous with care, quality, and innovation.
Our history
SECOM’s roots in the UK go back as far as 1918, when the family-owned Lodge Lock and Safe Company began providing security solutions.
Growth and acquisitions led to its re-emergence as the Carroll Security Group – a major independent electronic security company.
In 1991, Carroll was acquired by SECOM Co Ltd of Japan, which has seen us go from strength to strength ever since!
Awards
We have been honoured with awards recognising our excellence in innovation for our products and services, dedication to security and implementation of bespoke security systems. See awards.
Accreditations
Our long list of accreditations demonstrates our commitment to uphold the highest standards when installing, maintaining, and monitoring our systems. See accreditations.
We care
We care that you are happy with our products and services, and we want you to let us know if you are not satisfied so that we can ultimately help you and make improvements to our products and services.
Watch our Youtube video
SECOM | Safer Together
Contactgegevens
52 Godstone Road, CR8 5JF, Kenley, Verenigd Koninkrijk
- 020 8645 5400
- customerservices@secom.plc.uk
- www.secom.plc.uk
4,7
Uitstekend
4K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Thanks Chris
Chris did a brilliant job always does , he is always pleasant friendly efficient and professional. A big Thank you to Chris and all at SECOM..
29 juli 2026
Antwoord van SECOM Plc
Hi Mark
We are so pleased to hear such wonderful feedback about Chris. It's fantastic to know that his effort to provide pleasant, efficient, and professional service is appreciated. Thank you for sharing your positive experience with us.
Kind regards.
Lorraine.
Service Engineer arrived on time and…
Service Engineer arrived on time and was tidy and friendly.
27 juli 2026
Antwoord van SECOM Plc
Hi Ian
We're so glad to hear our service engineer was punctual, tidy, and friendly. We appreciate your positive feedback and will pass it on.
Kind regards.
Lorraine.
Antwoord van SECOM Plc
Hi Fraser
We're so glad to hear you had a great experience with our engineer. Your positive feedback means a lot to us and will be passed on.
Kind regards.
Lorraine.
Out of hours help was non existent
Out of hours help was non existent. Active alarm but they didn’t want to know. The call handlers were extremely nonchalant and uninterested. I would not recommend this company at all.
24 juli 2026
Review zonder uitnodiging
Antwoord van SECOM Plc
UPDATE 30th July 2026
Hi Katherine
I have requested further information via two different methods and am disappointed not to have received a response.
In order that this matter can be fully investigated please supply the requested information.
Hi Katherine
I'm truly sorry to hear about your frustrating experience with our out-of-hours service.
In order that this can be fully investigated please can you email customerservices@secom.plc.uk with your name, postcode and contract number along with details of your experience.
I look forward to hearing from you.
Kind regards.
Lorraine.
on time professional
20 juli 2026
Antwoord van SECOM Plc
Hi Jasbir
Thank you for your 5 star rating and for letting us know that the engineer was on time and professional. Your feedback is greatly appreciated and will be shared with the engineer and his management team.
Kind regards.
Lorraine.
A thorough maintenance
A thorough maintenance for our alarm by a very nice and professional man.
20 juli 2026
Antwoord van SECOM Plc
Good afternoon
We're delighted to hear that your alarm maintenance was thorough and carried out by a very nice and professional individual. We appreciate you sharing your positive experience and this feedback will be passed on.
Kind regards.
Lorraine.
Dillon, service engineer was very good
Dillon, the service engineer for Secom plc was very polite and was thorough in his work.
15 juli 2026
Antwoord van SECOM Plc
Hi Mr Jeffs
We're delighted to hear that our service engineer was polite and thorough in his work. We appreciate you taking the time to share your positive experience with us and this has been passed on to Dylan and his manager.
Kind regards.
Lorraine.
The engineer (Dylan Williams) was…
The engineer (Dylan Williams) was extremely helpful. He was very thorough in his work checking the system and made some adjustments to 2 of the room monitors, as I’d had problems with spiders setting the alarm off. He explained things well and advised me where I could purchase a spray to deter spiders.
13 juli 2026
Antwoord van SECOM Plc
Good morning
We're happy to hear about your positive experience with our service. We appreciate you taking the time to share your feedback regarding the thoroughness of the system check and the helpful adjustments made to your room monitors. We're glad he could assist with the spider issue and provide useful advice. Thank you for your feedback.
Kind regards.
Lorraine.
Antwoord van SECOM Plc
Good morning
We're happy to hear that our engineer's professionalism and responsibility resonated with you. Thank you for your kind words which will be passed on.
Kind regards.
Lorraine.
Antwoord van SECOM Plc
Hi Bruce
We are so pleased to hear you found our service professional. Thank you for your kind words.
Kind regards.
Lorraine.
The Service Engineer
The Service Engineer, Dylan was truly excellent. A big pat on the back from me!
1 juli 2026
Antwoord van SECOM Plc
Hi Robin
We are so pleased to hear that you had such a positive experience with our service engineer. Your kind words are greatly appreciated and we'll ensure they are passed on.
Kind regards.
Lorraine.
Engineer was very professional
Engineer was very professional, polite and a very pleasant person.
30 juni 2026
Antwoord van SECOM Plc
Hi Noel
We're delighted to hear that our engineer provided such a professional, polite, and pleasant experience. Thank you for sharing your positive feedback with us and this will be passed on.
Kind regards.
Lorraine.
Antwoord van SECOM Plc
Hi Michael
We're so happy to hear that our engineer was polite, helpful, friendly, and knowledgeable. We truly appreciate your kind words and will ensure they are passed on.
Kind regards.
Lorraine.
Racist driver!
One of your drivers had racially abused us because we never give him way. Silver secom van reg: ME24 DKX . Thursday 25th June at 3:18pm in Colne. Will be reporting to the police as I have video footage of him swearing
25 juni 2026
Review zonder uitnodiging
Antwoord van SECOM Plc
UPDATE 2nd July 2026.
Please can you send the footage mentioned into customerservices@secom.plc.uk so that this can be sent to the appropriate manager for review and action.
Thank you.
Good morning
Thank you for your feedback. I am sorry to hear of the experience you describe. We, as a Company, take driving issues very seriously and where sufficient information is provided the matter is fully investigated and appropriate action taken. I have noted the number plate provided and would be grateful if you could send the footage mentioned into customerservices@secom.plc.uk so that this can be sent to the appropriate manager for review and action.
Kind regards.
Lorraine.
Prompt and efficient service engineer
24 juni 2026
Antwoord van SECOM Plc
Hi sue
We are so glad to hear that our service engineer provided you with prompt and efficient service. We appreciate your positive feedback which has been shared with the engineer and his manager.
Kind regards.
Lorraine.
Driver training needed?
Appreciate that you probably have multiple drivers but one of them was driving stupidly along the A228 this morning. Not the type to write an angry review but he was swerving in between cars, getting right up close behind them... just so dangerous. Why put other people at risk? I mean seriously, I doubt anything will happen and he will continue like that but I would not want to work with a company that is comfortable with their employees driving like that. Will take it down if acknowledged - just a bit of humanity?!?
24 juni 2026
Review zonder uitnodiging
Antwoord van SECOM Plc
Hi Lauren
Thank you for your feedback. We are sorry to hear of the experience you describe. We, as a Company, take driving issues very seriously and where sufficient information is provided the matter is fully investigated and appropriate action taken. In order that the matter raised can be investigated further, please send any vehicle registration details along with any footage into customerservices@secom.plc.uk and this will then be sent to the appropriate manager for review.
If this information is not available we understand and will ensure all drivers are reminded of their responsibilities.
Kind regards.
Lorraine.
Engineer caEngineer came early as I requested and completed testing quickly.me early as I requested and…
Engineer came early as I requested and completed testing quickly.
22 juni 2026
Antwoord van SECOM Plc
Hi Mr Mistry
We're glad to hear our engineer met your request and completed the testing quickly. Thank you for your feedback.
Kind regards.
Lorraine.
As a longstanding SECOM customer I have…
As a longstanding SECOM customer I have always been impressed with the contact and updates on timing which I needed to make.
15 juni 2026
Antwoord van SECOM Plc
Hi Miss Blois
We truly appreciate your kind words. We are delighted to know our communication and updates have consistently met your expectations as a valued customer.
Kind regards.
Lorraine.
Antwoord van SECOM Plc
Hi Debbie
We're glad to hear our engineer was on time, polite and efficient. Thank you for your kind words which will be passed on.
Kind regards.
Lorraine.
Antwoord van SECOM Plc
Hi Margaret
We're happy to hear that we met your expectations and delivered on time. Thank you for your positive feedback.
Kind regards.
Lorraine.
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