Her blir man dessverre lurt trill rundt. Jeg bestilte et brett i oktober, forespeilet å få det i mars, men enda ikke noe har kommet. Chat servicen er rask, men helt meningsløst da alt de sier er... Toon meer
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selected on January 20, 2020 a combo of both Neo & Swap. Allowed additional shipping cost last year, but still got nothing delivered! Have exchanged a lot of emails with squareoff and successor miko... Toon meer
Vor 4 Jahren haben ich über KickStarter ein Projekt unterstützt. Bis heute nichts außer Bitten um noch mehr Geld wegen "unerwarteten" Kosten. Ein angebotener 'Full Refund' war nicht einmal annähernd a... Toon meer
Customer service is very poor. I wanted to return my unopened board. Website stated hassle free 30 day returns. Took a week of emailing to receive the returns form. The board was delivered back to the... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We gave the world the first ever telerobotic chess board through Square off chess and want to continue adding a little magic to the everyday lives of people. Through our creations we endeavour to build machines that feel more human than mechanical and give them an enhanced, gen-next experience. A conception of having multi or single player magnetic chess set to have users play chess online via an electronic chess board went on to become a global game changer!
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234 reviews
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It seems that it is a product made with…
It seems that it is a product made with care and love. The support is timely, and although I think there are still some pending issues that could be solved with a firmware upgrade, for instance, sometimes the board is not correctly synchronised with an online chess site like lichess or chess.com, I am happy with the experience.
7 februari 2023
Antwoord van Square Off
Hi Leandro, we are incredibly grateful that you took the time out to leave us this note. Our company values customer satisfaction as the top priority and we are committed to our customers. Its customers like you that make our job wonderful.
Disgraceful and Deceitful. Nothing but empty words.
Disgraceful. You should hang your heads in shame. How dare you have the audacity to ask me. I vent my loathing upon you. I ordered a set of chess pieces over a year ago. You were prompt enough to take my forty pounds and in return, you have only given me empty promises. Countless correspondence and apologies and nothing done.I put it to you, that you are liars and have committed an act of theft upon me. Hang your heads in shame. Shame be upon you.
4 juli 2022
Antwoord van Square Off
Hi Milford Haven, we are extremely sorry for the grievance caused to you. We have escalated the issue to our logisitics team and we will share the shipping details with you on email. Requesting your patience in the meanwhile.
In general I like playing on the board…
In general I like playing on the board but what I don’t like is the Information LED going in the red when I’m attempting to play a legal move. It is has happened several times. It’s as if the board is buggy or the computer doesn’t accept my good captures like Qd8xg5 which was good and legal move. The Pro board definitely needs a firmware upgrade. Can a firmware upgrade be down?
6 februari 2023
Antwoord van Square Off
Hi Lucien, we’re sorry for the inconvenience. Crashing or lagging problems are closely related to devices. Please contact our support team at hello@squareoffnow.com and share a detailed description so that we can help you fix it.
Antwoord van Square Off
Mission Accomplished!!
The chessboard is awesome!!
The chessboard is awesome!! Really like playing on automated chessboard. It has increased my love towards the chess.
Their customer support are quick to resolve the issue.
15 februari 2022
Antwoord van Square Off
Glad to hear that. Hope you Enjoy your games!
Product does not work it doesn't meet expectations it came broken not working
This product does not work I had this product a month and it doesn't work like they say it work it came damaged not damaged with physically but the AI doesn't work properly so that's my concern when I play against the AI it just doesn't function properly
3 februari 2023
Antwoord van Square Off
Hey,
You can either report the AI issue via the app. The team will help you resolve your issue.
After over 25 years away from the game…
After over 25 years away from the game the AI has helped me improve faster then I ever imagined. It also enabled me to play interactive games with my young nephew who lives many hours of drive time away.
27 januari 2023
Antwoord van Square Off
Mission Accomplished!
Nothing was done
Nothing was done. Ticket was closed and nothing was fixed or communicated.
3 februari 2023
Antwoord van Square Off
Hey,
We are sorry for what you have faced.
Please reach out to us on support - hello@squareoffnow.com
We will resolve the issue at the earliest.
Unique and exciting automated chessboard
At first I was a little sceptical about the product as in their website it was written "pieces move on their own".I wanted to gift my husband this smart chessboard as he is a chess enthusiast. When he played his first game, we were WONDERSTUCK when we saw the opponents pieces move automatically on the board! I would definitely recommend this board to all.
19 januari 2023
Antwoord van Square Off
Thank you Maam!
Very nice boards
Very nice boards, I’m going to enjoy my experience with both of them.
3 februari 2023
Antwoord van Square Off
Great to hear!
Quality Game
I was really disappointed when my first board did not work. Yet the Square Off people made it right. Now if only my playing was as good as the Square Off board! Time will tell😁
3 februari 2023
Antwoord van Square Off
Hope you enjoy your experience.
Magical gameplay experience.
Magical gameplay experience.
And the fact that they added 3rd parties like Chess.com & Lichess is helpful for me to keep playing on my favourite service using the board.
Good work...
14 oktober 2022
Antwoord van Square Off
We always strive to make the user experience better.
Square Off - Premium Board
The one thing that intrigued me the most was the automation feature of the chess board, at first u was a little skeptical about the board but after experiencing it my all doubts were gone, keep up the good work Square off .
20 januari 2023
Antwoord van Square Off
Great to hear!
Antwoord van Square Off
Thank you, we're glad to know that you're enjoying it.
Purchased the Grand Kingdom set
I was very impressed with the automated movements. Customer service has been very nice. They guided me to purchase the right product for me. Accessories are also of very premium quality. Overall very happy
9 januari 2023
Antwoord van Square Off
We're pleased to know about your experience. Your kind words are greatly appreciated. Thank you for making our day.
The products are really innovative
The products are really innovative. Although my order took a bit more time to be delivered but the product was totally worth the wait. Love placing chess with my grandpa in other state.
Cheers to the company for making such a great product
21 december 2022
Antwoord van Square Off
You’re too kind. Thank you for that feedback. We'll make the needed adjustments with the delivery timelines to become more efficient overall.
Pathetic
Pathetic. Never go for it. Multiple issues. No response from support
24 januari 2023
Review zonder uitnodiging
Antwoord van Square Off
Dear Rajesh, we apologise for the inconvenience caused to you. Please note that we have replied to your email stating that we have resolved the issue you are facing. All you have to do is update the firmware of the board by connecting the board to the Square Off app. If you are still facing issues, please write to us at hello@squareoffnow.com to resolve the issue within 24 hours.
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