website not easily navigated,I place an order at $137us and was quoted $209-$349.00 for FedEx shipping to AB Canada, called them to ask why and was told very rudely that the quotes were accurate and i... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I ordered the incorrect part the first time (never order parts in the middle of the night) and I noticed within a couple hours. I notified ss396.com right away and put in a request for return and caug... Toon meer
Bedrijf heeft geantwoord
Every time I place an order you seem to have a sale a few days after or give away a t shirt or hat or something. Why don’t you just add that offer to stuff in progress? Your marketing team knows wh... Toon meer
Bedrijf heeft geantwoord
Ground Up had the part I needed with the most reasonable shipping cost. More importantly, it arrived in perfect condition due to the box being tough enough to survive FedEx shipping. Thank you Ground... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
When we started SS396.com, a Ground Up Motors company, we had one thing in mind: to bring the best quality restoration parts to everyone, from the weekend driver to the 1000-point restoration. Over the years, we have grown from one person operating out of a garage to our brand new 60,000+ square foot facility in Palm Coast, Florida. Despite our growth, our passion and vision have remained the same: to keep the excitement of classic American muscle running by providing the best parts available, an easy-to-use website, and the best customer support team.
Contactgegevens
2 Commerce Blvd, 32164, Palm Coast, Verenigde Staten
- 2032351200
- info@ss396.com
- ss396.com
4,1
Goed
457 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 93% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Item came wiht cuts or scratches not even sure how it could be sent like that!
Item came wit cuts or scratches , really unhappy
12 juni 2025
Review zonder uitnodiging
Antwoord van ss396.com
We’re sorry to hear your item arrived in that condition. That’s not the quality we aim to deliver, and we understand your frustration. Please reach out to our customer support team so we can make this right.
66 Chevelle Front floor pan
I ordered online, part got to me quickly and in good shape.
9 juni 2025
Review zonder uitnodiging
Antwoord van ss396.com
Thanks for the review! We're glad your '66 Chevelle floor pan arrived quickly and in great shape. Appreciate your support!
Antwoord van ss396.com
Thanks for the feedback! Glad to hear the part arrived quickly and met your expectations!
Good communication
Good communication. Great product and packaging.
10 juni 2025
Review zonder uitnodiging
SS396 is a good store for Chevelle customers
Good variety of products, fair prices, fast delivery
8 juni 2025
Review zonder uitnodiging
Excellent service
10 juni 2025
Review zonder uitnodiging
They sent the wrong part
They sent the wrong part and I had to send it back for a refund. And that put me back to square one on my project.
24 mei 2025
Review zonder uitnodiging
Antwoord van ss396.com
We’re sorry for the mix-up and the setback it caused to your project. We know how frustrating that can be. We appreciate your patience and are here if you need help finding the correct part to keep things moving forward.
I never recieved my order
I never recieved my order. on the website i ordered 1 front and 2 rear unpainted 69 camaro bumpers. the following day i received a e-mialed receipt for 1 front bumper only. the email body said the bumper HAD BEEN SHIPPED. i emailed back asking about the 2 rear bumpers and they stated they were on back order. i immediately asked for a refund but got no reply. after 2 or 3 days i asked again via E mail and they replied it would take a week for a refund and that they never even sent the front bumper, what ??? , all of this already being a week after the order. there was no notice that anything was on back order, no clear communication of anything being on back order after the purchase and i had to ask to get the truth about anything. I have owned littler rover hot rods since 2005 , and befor that Marks customs since 1992 which was sold in 2003. this is the worst communication i have ever dealt with. We like to order parts that are only in stock and don't buy from companies that are not strait forward with out of stock items, i would not suggest this company until they make it extremely clear online in the description of the part the part is OUT OF STOCK .
30 mei 2025
Review zonder uitnodiging
Antwoord van ss396.com
We apologize for the frustration you experienced. The item was listed as in stock; however, an order placed just before yours caused it to oversell. Our systems did not update quickly enough to reflect this online, and we acknowledge that we should have communicated this more clearly.
We are currently updating our processes to indicate back-ordered items on invoices and to send automatic notifications when stock is unavailable at the time of processing. Refunds are typically processed the same day, and we are investigating the delay in your case to ensure it does not happen again.
Thank you for your feedback; it is helping us to improve our services.
Very fast delivery
Very fast delivery, didn’t expect so quick. The part I ordered is perfect, as always from Ground Up!!
2 juni 2025
Review zonder uitnodiging
Items exactly as described.
2 juni 2025
Review zonder uitnodiging
Parking light lenses
Easy to find and order, lens’s looked and fit perfect
2 juni 2025
Review zonder uitnodiging
Have ordered from you quite a few…
Have ordered from you quite a few times, good stuff. Was kinda disappointed after my order got emails about holiday sale, which I ordered on, didn't see any discounts at the time, and free shipping, thought it should have been applied to my order.
26 mei 2025
Review zonder uitnodiging
Antwoord van ss396.com
Thank you for your continued support—we truly appreciate your business. We're sorry for the confusion around the holiday promo. Most offers require a code at checkout or apply only to select items. Feel free to reach out and we’d be happy to take a look at your order.
Alaska Muscle lives
Elijah was super helpful from the start! Shipping was affordable to Alaska and all parts came undamaged. We will be back!
1 juni 2025
Review zonder uitnodiging
Fast delivery
Fast delivery. Quality parts.
My 1970 SS 396 Chevelle runs great with the parts I've bought.
20 mei 2025
Review zonder uitnodiging
Delivery charge
I didn't receive my free delivery I was charged for it
19 mei 2025
Review zonder uitnodiging
Antwoord van ss396.com
Thank you for your feedback. Some items aren’t eligible for free shipping, and in those cases, we only charge for the non-eligible portion of the order. Please reach out to our support team so we can review your order and clarify or correct the charges.
I have 1970 Camaro SS with original gas…
I have 1970 Camaro SS with original gas cap. Catalog item is incorrect, very cheap replica. I would purchase from Jegs, Echlers, Summit, or Speedway. Very bad support for a wrongly listed part. I will never order from them again.
19 mei 2025
Review zonder uitnodiging
You guys are always on time and provide…
You guys are always on time and provide great service!
31 maart 2025
Review zonder uitnodiging
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.