website not easily navigated,I place an order at $137us and was quoted $209-$349.00 for FedEx shipping to AB Canada, called them to ask why and was told very rudely that the quotes were accurate and i... Toon meer
Bedrijf heeft geantwoord
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I ordered the incorrect part the first time (never order parts in the middle of the night) and I noticed within a couple hours. I notified ss396.com right away and put in a request for return and caug... Toon meer
Bedrijf heeft geantwoord
Every time I place an order you seem to have a sale a few days after or give away a t shirt or hat or something. Why don’t you just add that offer to stuff in progress? Your marketing team knows wh... Toon meer
Bedrijf heeft geantwoord
Ground Up had the part I needed with the most reasonable shipping cost. More importantly, it arrived in perfect condition due to the box being tough enough to survive FedEx shipping. Thank you Ground... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
When we started SS396.com, a Ground Up Motors company, we had one thing in mind: to bring the best quality restoration parts to everyone, from the weekend driver to the 1000-point restoration. Over the years, we have grown from one person operating out of a garage to our brand new 60,000+ square foot facility in Palm Coast, Florida. Despite our growth, our passion and vision have remained the same: to keep the excitement of classic American muscle running by providing the best parts available, an easy-to-use website, and the best customer support team.
Contactgegevens
2 Commerce Blvd, 32164, Palm Coast, Verenigde Staten
- 2032351200
- info@ss396.com
- ss396.com
4,1
Goed
457 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 93% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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The items were in stock and delivered…
The items were in stock and delivered on time.
15 januari 2026
Review zonder uitnodiging
Antwoord van ss396.com
Thank you for the review! Glad everything was in stock and delivered on time.
Arrive quickly and complete
Arrive quickly and complete. I did have to return two weatherstrips and was bummed I had to pay for the return.
15 januari 2026
Review zonder uitnodiging
Antwoord van ss396.com
Thank you for the review, Mary! We’re glad everything arrived quickly and complete. We also understand the frustration with return shipping costs. If you feel return shipping should not have applied in your case, please reach out to our support team and we’d be happy to take a closer look.
Improper wording
I spoke with a person who took my order , At $700.00 I later received a call from the manager who claimed that my words to explain my situation were improper.. He cancelled my order .. i don't honestly remember the exact conversation but okay, I used other companies to fill my order.... Sad to know people who deal with the public can't communicate..
The response that was used is pure lies and of course it is, gotta make the customers look bad, and the company shine, employees are just that.....employees.....
11 januari 2026
Review zonder uitnodiging
Antwoord van ss396.com
We’re sorry, but we do not tolerate abusive or threatening language toward our team under any circumstances. The call in question was escalated to management and reviewed, and the comments made were serious enough that we chose to cancel the order, issue a refund, and restrict future purchasing access.
While we value every customer, no $700 order or any future business is worth risking the well-being of our staff, especially long-term team members who work hard to support our customers.
Mismatched mirror set
I ordered a set of mirrors for a custom Camaro build. They contacted me saying the set they had on the website wasnt avail because the right side was out if stock. They asked me if i would accept a different style mirror set in place of what i ordered, so i agreed. Instead, they sent me a mismatched set. I called to say this doesn't work and they accepted the return but were forcing me to pay $15 dollar shipping fee. The mirror that needed returned was only $32 so i stopped atating my case and promised not to buy another product from them.. Elijah stated that fine. I am a car builder and they screwed mine over for $15.. horrible customer service
13 januari 2026
Review zonder uitnodiging
Antwoord van ss396.com
We’re sorry for the frustration this caused and understand why a mismatched mirror set would not work for a custom build.
Before shipping, we notified you that the mirrors in stock were from different manufacturers and would look slightly different, and we provided photos for review. You confirmed you needed two right mirrors and one left, and when asked if you wanted us to ship what we had in stock, you replied yes, so the order was processed and shipped accordingly.
That said, we acknowledge this was not handled as thoroughly as it should have been. While the mixed-lot difference was disclosed, there was no clear written confirmation specifically acknowledging acceptance of the variation, and we understand that once installed—especially on a high-end build—even small differences can be unacceptable.
Although this would normally fall under a standard return, we will be contacting you directly to correct this issue at our expense. We can only hope that a combination of misunderstandings and lack of thorough review on both ends does not prevent a continued working relationship moving forward.
DO NOT USE THEM AT ALL COSTS!!If I…
DO NOT USE THEM AT ALL COSTS!!If I could give negative STARS I WOULD! GO TO THE DEALER YOU WILL BE TREATED WITH RESPECT LIKE A GOOD PAYING CUSTOMER They have 1 price but when I am actually charged, they change that price and treat me like a SUCKER and upsell me! Watch out this is their SALES REPS' STRATEGIES!!
9 januari 2026
Review zonder uitnodiging
Antwoord van ss396.com
We’re sorry for the frustration this caused and appreciate the opportunity to clarify. Your order was placed online using the local pick-up shipping option, which is clearly labeled at checkout as not being free shipping and intended only for in-person pickup at our Palm Coast, Florida location. This option also includes a disclaimer noting that if the order later requires shipment, applicable shipping charges and a handling fee will apply.
After the order was picked and ready for pickup, no one arrived to collect it. When we followed up during our routine pickup-outreach, the order was then changed to ship via standard ground methods, which required repacking and shipping costs. No pricing was changed after checkout to products, and no upselling occurred.
We understand how this may have been confusing and regret the experience you faced, but the charges applied were consistent with the shipping option selected and the disclosures provided at checkout.
very poor Quality and tScammershe service is…
very poor Quality and the service is less than desired
1 september 2025
Review zonder uitnodiging
Antwoord van ss396.com
We’re very sorry to hear that you were disappointed with both the quality of the product and the service you received. We strive to provide reliable parts and a positive customer experience, and it’s clear we missed the mark in your case.
We’d like to better understand the specific issues you encountered so we can address them directly and improve. If you haven’t already, please contact our support team with your order details and any concerns about the product’s condition or fitment. Our team is here to help with returns, replacements, or to investigate any quality concerns with our suppliers.
Your feedback is important to us and helps us improve not only our products but the service we provide to all our customers. We hope to have the opportunity to make things right.
Antwoord van ss396.com
We’re sorry to hear you received the wrong part. Please contact our support team so we can review your order and get this resolved quickly with a return or replacement.
Site may not be secure for paying
When you go to pay there is a warning about the site security so we don't like ordering form them so we can protect our computer. If our software warns us it is a concern. Seems like they should be able to offer a secure way to pay.
9 augustus 2025
Review zonder uitnodiging
Antwoord van ss396.com
Thank you for your feedback. We’ve reviewed this with our development team but have been unable to replicate the security warning you experienced. That said, we appreciate you bringing it to our attention and will continue investigating. Please rest assured that all payments on SS396.com are always encrypted and secure.
BEWARE - Price hijacking 3 weeks after taking payment
3 weeks after making a purchase, charging my card (accepting my payment), they reach out and tell me the price went up on the cables I paid for. Doubled in price from $89.99 to $179.98 and they are demanding I pay the difference after they accepted payment for the cables.
26 juni 2025
Review zonder uitnodiging
Antwoord van ss396.com
We understand your frustration and apologize for the inconvenience. When you placed your order, the items were out of stock and had to be reordered from our supplier, who had significantly increased the price. This increase is partly due to recent tariffs, which have caused unpredictable pricing across the automotive supply chain.
Instead of charging you the difference without notice, we reached out first to discuss your options. We value transparency and always aim to handle these situations respectfully. We recognize that this price increase was not approved by you, so we will be issuing a full refund shortly. Thank you for your understanding.
Great company, so many items to choose from
All.items I ordered were exactly as described !
18 juni 2025
Review zonder uitnodiging
The part doe's not fit it too expensive…
The part doe's not fit it too expensive to ship back it't a loss. it said it was made for 1968 Chevelle but it's not
26 juni 2025
Review zonder uitnodiging
Antwoord van ss396.com
Thank you for your feedback. It looks like the part ordered is designed specifically for Camaro applications, as listed on our website with the applicable years and models. Unfortunately, it’s not compatible with a 1968 Chevelle.
We understand how easy it is to mix up parts, especially with so many similar options. While the correct part for your vehicle isn’t currently being reproduced, we’d be happy to help you set up a return for the one you received.
Please reach out to our support team, and we’ll walk you through the next steps. We appreciate your understanding.
Helped me finish my weekend project.
21 juni 2025
Review zonder uitnodiging
Chchchcheck it out!
Everything I have ordered has been delivered on time and in good condition. I don't think I would change a thing.
20 juni 2025
Review zonder uitnodiging
Got everything I needed
20 juni 2025
Review zonder uitnodiging
First time buying
First time buying, may utilize your services for future use. I find it a struggle to find period correct parts for our museum fleet. I hope we can grow this relationship.
16 juni 2025
Review zonder uitnodiging
Great service
The part was easy to order on the website and the part came very quick.
4 juni 2025
Review zonder uitnodiging
Great experience
Great experience, quick shipping and exactly what I needed. Thanks for the free catalog!
14 juni 2025
Review zonder uitnodiging
Great parts
Everything came undamaged and on time very good service and delivery
13 juni 2025
Review zonder uitnodiging
Steering wheel looks great and fits well
Steering wheel looks great and fits well
13 juni 2025
Review zonder uitnodiging
Antwoord van ss396.com
Thanks for the feedback! Glad to hear the steering wheel looks great and fits just right.
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