ss396.com Reviews 

Item arrived damaged but because I signed for the product the vendor will not honor a replacement. I'm iut $440.00 . I have been trying to see if the company would send me a replacement for over 3 weeks. I'm very disappointed and in the future I will not do business with this company. To anyone who buys from this company, don't sign anything.

Thank you for the fast service!

They where fast and that's what I like about them, I have ordered from other places but ss396 was the fastest to get me what I ordered

The LED light kit from my order was missing light bulbs. I feel that I need to be sent a replacement kit since this order was incomplete.

You had the parts and shipping was fast.

I needed reproduction wiper blades and 396.com had the correct ones. They shipped them right away and they were priced well. Will be buying other needed parts in the future. I am a repeat customer.

Slow shipping, wrong description of the part purchased on the webpage. Return process is a joke, call, get an email that asks for everything already talked about on the phone, need pictures, send in email, more pictures requested because the tech did not read the issue described in the email, send more pictures, then wait, and wait. Still not resolved for a simple return that should have been handled over the phone with the first phone call.

Fifteen days after starting my return, still waiting for my refund!!! I was told it might take up to a week to 1.5 weeks after they received the return parts. My first call today I was told they hadn't received the parts, and I said that they had 5 days ago. I offered the shipping number and then the call dropped. My second call I was told it might take up to a week to 1.5 weeks after they received the return parts. This is just sad that a company is run this way. Over twenty days to get a simple refund, ridiculous.
I did finally get my refund after asking to speak to the President of the company who never did call me. I also did not get an email regarding my refund, found it by looking at my credit card account.

Came earlier than expected! but it still hasn't been installed, I am upgrading my el camino original 200 non overdrive trans, with a 700r4. But, thank you

Poor quality mirror and ss396 acted as if nothing was wrong, what they should do if they want to count doing business is to send me just the 12” mirror head at no charge! It could be under
Charles Newman
919-522-5710

I received it. It only took a couple of days. Excellent service.

Ground up comp. Is the best in the matter of spare parts, quality is one of the best...
I think this is my second order, and, i would recomend you guys for spare parts,

Helped mr alot finishing my chevy shevelle 1971,

Helped me alot as i am using you catalog,

Thanks for such proffetional bussiness...

You are the best at following,
Easy to order,
Well explained,
Fast delivery,
Parts avaulability, nothing back ordered,
Over all, fare prices..

Easy to order and shipped right away.

Shipping cost was rediculous. Almost as much as the part I needed.

The part that I ordered was delivered fast and in perfect condition.

It was what I ordered

Good prices compared to some other classic car outlets and fast shipping.
The parts I ordered for my 1968 Chevelle were really nice when I unboxed them.
I'm almost ready for summer driving!

2 of 3 packages arrived quickly. The third package tracking (Fedex) shows it sitting at a GA location with no updates. I called Ground Up yesterday and was told to wait overnight to se if it changes and to call back if not. Today I call back and I'm told I needed to wait 10 days before they could process a claim. I asked if they could ship another replacement so I'm not holding up a shop bay & customer and we could deal with the missing item after the 10 day period - no go. They refused to help.
I run a restoration shop

Kit was fitting for the car model & year we were building. No issues!

fast and received all the right parts