website not easily navigated,I place an order at $137us and was quoted $209-$349.00 for FedEx shipping to AB Canada, called them to ask why and was told very rudely that the quotes were accurate and i... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I ordered the incorrect part the first time (never order parts in the middle of the night) and I noticed within a couple hours. I notified ss396.com right away and put in a request for return and caug... Toon meer
Bedrijf heeft geantwoord
Every time I place an order you seem to have a sale a few days after or give away a t shirt or hat or something. Why don’t you just add that offer to stuff in progress? Your marketing team knows wh... Toon meer
Bedrijf heeft geantwoord
Ground Up had the part I needed with the most reasonable shipping cost. More importantly, it arrived in perfect condition due to the box being tough enough to survive FedEx shipping. Thank you Ground... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
When we started SS396.com, a Ground Up Motors company, we had one thing in mind: to bring the best quality restoration parts to everyone, from the weekend driver to the 1000-point restoration. Over the years, we have grown from one person operating out of a garage to our brand new 60,000+ square foot facility in Palm Coast, Florida. Despite our growth, our passion and vision have remained the same: to keep the excitement of classic American muscle running by providing the best parts available, an easy-to-use website, and the best customer support team.
Contactgegevens
2 Commerce Blvd, 32164, Palm Coast, Verenigde Staten
- 2032351200
- info@ss396.com
- ss396.com
4,1
Goed
457 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 93% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
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Great products and sellers
Great products and sellers. A+. Not one missing item. All parts are accounted for.
30 mei 2026
Review zonder uitnodiging
Antwoord van ss396.com
Hi Antonio, thank you for the review! Glad your order went well!
parts fit and great time for getting it
29 mei 2026
Review zonder uitnodiging
Antwoord van ss396.com
Thank you for the feedback, and for shopping with SS396!
The directions for the installation…
The directions for the installation wasn't very good
28 mei 2026
Review zonder uitnodiging
Antwoord van ss396.com
Hey Mark, I see you spoke to a CSR who got more information. We will take that into account and get back to you with any updates. Thanks for the feedback.
Product met expectation as usual
Product (Dipstick)met expectation as usual. Here is my concern. When I looked up thr part it showed $15.81 for delivery. When I checked out increased to $23 and some change. The young lady who took my order said there is nothing she could do that I must have seen it from a 3rd party site. I had her look up the part number on line as she saw it was your site. She stood by that she couldn't do anything. I find it hard to believe that your company wouldn't make it right based on the online pricing. I just did another search for a Dipstick for a 70 MONTE CARLO big block and ss396 still shows $15 and some change for delivery.I took a screenshot to share with you. I'm not crazy or being a pain. I'm willing to share with you so you can adjust your advertising. Feel free to call me or send me a email address to share with you.
9 mei 2026
Review zonder uitnodiging
Antwoord van ss396.com
Hi Richard, you must have seen it somewhere else, as shipping cost is reflected at the checkout screen only. Sorry for any confusion!
I like the material and the order got…
I like the material and the order got processed correctly. A little disappointed with the lack of communication created by the direct shipping. All’s good
I did respond to the email prior to this one, saying I hadn’t received it. I was incorrect, my neighbor took the package in out of the weather.
One more thing, there’s no indication as to what piece fits where…..it’s the cabin insulation, precut kit and should have some directions as to how to index the pieces properly
24 mei 2026
Review zonder uitnodiging
Antwoord van ss396.com
Hey Lawrence, we apologize for the direct shipping communication. As we know that isn't as specific. As for the directions, if you need help with that, just give us a ring and ask to speak with one of of tech support people!
Bed Mat for 1969 El Camino
I received the bed mat for my '69 El Camino and it looks great! SS396.com had the best price on shipping, as it was a large rather heavy item. Came in great condition and I love it! ss396.com is Highly Recommended!
1 mei 2026
Review zonder uitnodiging
Antwoord van ss396.com
Great to hear that Linda! Thank you for shopping with SS396!
Steering wheel lacks spring required for electrical connection
Steering wheel looks great but there is a spring require in the wheel to hold the electrical connection against the backplate so the horn works. Without this this horns will not work, it will not pass inspection therefor I will need to return the steering wheel.
Help Please.
23 mei 2026
Review zonder uitnodiging
Antwoord van ss396.com
Hey Arch, it sounds like you may need a horn contact kit. Please contact customer support so we can help get you your missing part. Sorry for the inconvenience!
Conveniently showed up in the morning…
Conveniently showed up in the morning we were spraying primer so scuffed it up and primed it right away
16 mei 2026
Review zonder uitnodiging
Antwoord van ss396.com
Hey Terrance, thank you for the five star review! We appreciate your business.
Fast shipping but order was short key…
Fast shipping but order was short key way and nut for power steering pump
14 mei 2026
Review zonder uitnodiging
Antwoord van ss396.com
Hey Mark, our apologies. Did you call and let someone know you were short those items? Thank you for the review as well.
Antwoord van ss396.com
Hey Funracer, thank you for the five star review! We appreciate your business!
We canceled the order and you said that…
We canceled the order and you said that you would cancel it. Now you shipped to me and charged you visa?
19 mei 2026
Review zonder uitnodiging
Antwoord van ss396.com
Hey Dan, I checked with our sales team on this. It shows the order was placed on 5/8, and the cancellation request was not received until 5/12. By that time, the order had already moved into the shipping process and could no longer be stopped before shipment. We apologize for the confusion regarding the timing and status updates.
With that said, we do want to help make this right. If you would like to return the item, we will provide a prepaid return shipping label, and once the item is received back, we will issue a full refund. Please contact our sales team to get this finalized, and answer any questions you may still have, at your earliest convenience. Thank you -
Antwoord van ss396.com
Hi Andy, thank you for the review and for shopping with SS396! We appreciate the business!
Quality belts very happy
1 mei 2026
Review zonder uitnodiging
Antwoord van ss396.com
Hi Stuart, glad that the belts worked out well for you! Thank you for shopping with SS396!
Antwoord van ss396.com
Hi Steve, we try to stock as much as we can! Thank you for shopping with SS396, and for the five star review.
I received everything in a timely…
I received everything in a timely manner, everything looked good except the alternator wouldn't work for my application. You worked with me to return it, so all is great.
11 mei 2026
Review zonder uitnodiging
Antwoord van ss396.com
Hi Derwin, sorry the alternator didn't work in your application, but glad you were taken care of and had a good overall experience shopping with us! We appreciate your business, and hope to see you again soon.
Perfect fit on my 1967 Nova
13 mei 2026
Review zonder uitnodiging
Antwoord van ss396.com
Glad to hear that Kim! Thanks for shopping with SS396!
Antwoord van ss396.com
Hey Jason, thank you for the review and for shopping with us!
They had exactly what I wanted, part was received in perfect condition, and in a very timely manor. I would highly recommend doing business with this company.
They had the part that I needed, it arrived in less than a week, 4 days I think with regular ground shipping. It was packaged very well and was received in perfect condition.
6 mei 2026
Review zonder uitnodiging
Antwoord van ss396.com
Hi Mike! We appreciate the nice review and thank you for shopping with SS396! We hope to see you again soon!
Lower Door Panel Molding
The item I needed was delivered in perfect condition and on time. The price was very competitive.
28 april 2026
Review zonder uitnodiging
Antwoord van ss396.com
That is what we like to hear! We are glad your experience with SS396 went well, and we hope to see you again!
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