website not easily navigated,I place an order at $137us and was quoted $209-$349.00 for FedEx shipping to AB Canada, called them to ask why and was told very rudely that the quotes were accurate and i... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I ordered the incorrect part the first time (never order parts in the middle of the night) and I noticed within a couple hours. I notified ss396.com right away and put in a request for return and caug... Toon meer
Bedrijf heeft geantwoord
Every time I place an order you seem to have a sale a few days after or give away a t shirt or hat or something. Why don’t you just add that offer to stuff in progress? Your marketing team knows wh... Toon meer
Bedrijf heeft geantwoord
Ground Up had the part I needed with the most reasonable shipping cost. More importantly, it arrived in perfect condition due to the box being tough enough to survive FedEx shipping. Thank you Ground... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
When we started SS396.com, a Ground Up Motors company, we had one thing in mind: to bring the best quality restoration parts to everyone, from the weekend driver to the 1000-point restoration. Over the years, we have grown from one person operating out of a garage to our brand new 60,000+ square foot facility in Palm Coast, Florida. Despite our growth, our passion and vision have remained the same: to keep the excitement of classic American muscle running by providing the best parts available, an easy-to-use website, and the best customer support team.
Contactgegevens
2 Commerce Blvd, 32164, Palm Coast, Verenigde Staten
- 2032351200
- info@ss396.com
- ss396.com
4,1
Goed
457 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 93% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I trust your company!!
I got everything I ordered, and was happy with the product, will be ordering more parts for my chevelle!!
19 juni 2026
Review zonder uitnodiging
Antwoord van ss396.com
We are glad to hear that David! Thank you for your business as well, we appreciate it!
Most of the order looks Great 👍 however…
Most of the order looks Great 👍 however the coat hook is different than the original but is hidden by the shoulder harness so I think it will be noticeable 👍but overall it looks great
22 juni 2026
Review zonder uitnodiging
Antwoord van ss396.com
Hi Denny, first off, thank you for the review and shopping with us. As for the hook, sometimes manufacturers will update their product over the course of production. Usually to improve it. If for some reason you have an issue, please feel free to give us a call.
Part arrived and it's well made
Part arrived and it's well made. Thanks for the quick delivery.
15 juni 2026
Review zonder uitnodiging
Antwoord van ss396.com
Hi Joe, happy to hear you are happy with the part and the delivery! We hope to see you again soon at SS396!
Antwoord van ss396.com
Great! Glad to hear that Paul! Thank you for shopping with SS396!
Didn’t get everything I ordered.
Didn’t get everything I ordered.
14 juni 2026
Review zonder uitnodiging
Antwoord van ss396.com
Thanks for letting us know, and sorry that part of your order was missing. If it is not sorted out, please give us a call so we can quickly sort this out and make sure you get the rest of your items.
Parts were all nice and correct.
17 juni 2026
Review zonder uitnodiging
Antwoord van ss396.com
Hey Rodney, thanks for the feedback and for shopping with us.
Things they don't tell you
So they forget to mention everything comes from the factory. Then when they are notified by the factory that they don't have a part the SS396 site does not notify the customer. 3 weeks later I call and find out that they have to get permission from the factory to reimburse me the money spent. This whole transaction could take another 2 weeks. No. There is nothing they are willing to do to correct it. Yes they know it's a problem. Yes they know THEY got the money, but they have to wait and get authorization from the factory shipper.
17 juni 2026
Review zonder uitnodiging
Antwoord van ss396.com
Hey Paula, we apologize for the confusion. With drop shipments, things can sometimes be out of our control. It seems you were told about the back order, and I just had them check into it, it should be shipping very soon! Once again, sorry for any inconvenience this may have caused.
Product was great and fit perfect
Product was great and fit perfect
13 juni 2026
Review zonder uitnodiging
Antwoord van ss396.com
Happy to hear that Bill! Thanks for the review.
Best price and great part!
Ground Up had the part I needed with the most reasonable shipping cost. More importantly, it arrived in perfect condition due to the box being tough enough to survive FedEx shipping. Thank you Ground Up!
12 juni 2026
Review zonder uitnodiging
Antwoord van ss396.com
Great to hear Jeff! Thanks for the feedback!
connecting part was not included in…
connecting part was not included in what I ordered, box was crushed when I received it
2 juni 2026
Review zonder uitnodiging
Antwoord van ss396.com
Hey Craig, we apologize. Please contact customer support to file a claim, so we can try to get you sorted!
Fast shipping
Fast shipping! The product was correct and as described.
11 juni 2026
Review zonder uitnodiging
Antwoord van ss396.com
Glad you had a good experience shopping with us Isaac! We hope to see you again soon!
Great Sellers Fast Shipping AAA
12 juni 2026
Review zonder uitnodiging
Antwoord van ss396.com
Thank you John! We appreciate your business.
Excellent parts
Excellent parts. Helps me keep my old car on the road. The only problem I have is shipping. When the shipping is more than the parts you’re buying, it’s a little hard to justify.
12 juni 2026
Review zonder uitnodiging
Antwoord van ss396.com
Hi Jeff, thanks for the feedback. Shipping has been tuff lately with the rises in fuel costs, our shippers have bumped the rates. Hopefully it all comes down soon! But remember to keep an eye out for free shipping promo emails and we always have the free shipping over $299 promo on the website too!
Wrong parts for the car wrong year…
Wrong parts for the car wrong year false description does not fit 86-88 SS need to change description
10 juni 2026
Review zonder uitnodiging
Antwoord van ss396.com
Hi David, sorry to hear you ran into this issue. I see you already went to our claims department which acted promptly on getting a shipping label sent out to you. Once the item is returned, the refund will be issued. Also sending to our product team to get the item updated. Once again, we apologize for any inconvenience this may have caused.
Package tray was delivered quickly and…
Package tray was delivered quickly and was the correct part for my 1971 Nova
23 mei 2026
Review zonder uitnodiging
Antwoord van ss396.com
Glad your order went well Bob! Thanks for the review.
Shipping cost almost as much as the…
Shipping cost almost as much as the part,seems high.
1 juni 2026
Review zonder uitnodiging
Antwoord van ss396.com
Hey Jeff, unfortunately with the high fuel costs, shipping rates have gone up a lot. It really affects the small stuff. We do have promo codes for free shipping, but you would need to be over $299. But always watch your email for promo shipping sales!
likpoor shipping the product
like the product, but recieved partial of hardware on Thursday but did'nt recievce control arms until Saturday.
So i had to wait 2 more days before i could start instill new units! Was to happy having to wait addition days.
28 mei 2026
Review zonder uitnodiging
Correct parts all in one bundle
Correct parts all in one bundle. Free shop for Memorial Day was a plus.
29 mei 2026
Review zonder uitnodiging
Antwoord van ss396.com
Glad to hear your shopping experience with us went well Brian! Thanks for the five stars.
I only received 2 pcs of line item 1
I only received 2 pcs of line item 1
I did not receive ,SS396.com Restoration Parts Catalog -
16 mei 2026
Review zonder uitnodiging
Antwoord van ss396.com
Hi Frank, catalogs can take about 5-6 weeks to arrive. I don't have an order number or your last name, so I can't check on you order. But if it has been longer than that, give us a ring and ask a CSR to rush one out for you! Sorry for any inconvenience.
Had in stock what I needed and received…
Had in stock what I needed and received on time and no damage.
21 mei 2026
Review zonder uitnodiging
Antwoord van ss396.com
Thank you for the feedback and for shopping with SS396!
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.