StairbitsReviews 

207
TrustScore 5 uit 5

4,9

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Excellent customer services via Natalie who contacted me to query the details of an order and offered advice plus excellent follow up service. Very pleased with the quality of the parts ordered, in f... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

The only company that supplied the rails we needed. Delivery was prompt, items were very well packaged, and service was great. Thanks.

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

After 35 years on the tools as a professional joiner, I can't believe I'd never found these guys before. It was only a chance Google search for oddball 70mm newel posts and associated components that... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Great service from the family team at Stairbits! They were really helpful with my order and gave excellent advice. The staircase has turned out well—there were a few design issues, but that wasn’t d... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Fabrikant

Geschreven door het bedrijf

High quality and affordable stair parts manufactured in our factory. We do everything we can to ensure your project goes smoothly and finishes on time.


Contactgegevens

4,9

Uitstekend

TrustScore 5 uit 5

207 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,9

Alle reviews

(207)

6 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Great service

The only company that supplied the rails we needed. Delivery was prompt, items were very well packaged, and service was great.
Thanks.

15 mei 2026
Review zonder uitnodiging
Logo Stairbits

Antwoord van Stairbits

thank you for taking the time to review, I'll past the message on to the team

Beoordeeld met 5 van de 5 sterren

Excellent customer services via Natalie…

Excellent customer services via Natalie who contacted me to query the details of an order and offered advice plus excellent follow up service.
Very pleased with the quality of the parts ordered, in fact very chuffed with having found this company and would highly recommend. Big thanks.

8 april 2026
Review zonder uitnodiging
Logo Stairbits

Antwoord van Stairbits

thank you for taking the time to review, very much appreciated

Beoordeeld met 5 van de 5 sterren

Very professional and efficient…

Very professional and efficient company: got call to confirm shipping;delivered over night in perfect condition.
Handrail is good quality and was easy to fit. Thank you Stairbits!!

6 februari 2026
Review zonder uitnodiging
Logo Stairbits

Antwoord van Stairbits

thank you for taking the time to review, very much appreciated

Beoordeeld met 5 van de 5 sterren

1st time i have used these..brilliant…

1st time i have used these..brilliant from start to finish..even a reminder off Natalie,when my deliver will be coming...product is to notch...very efficient company will use again.

15 oktober 2025
Review zonder uitnodiging
Logo Stairbits

Antwoord van Stairbits

Thank you for taking the time to write a review, I have passed on the message to Natalie, she was over the moon.

Beoordeeld met 5 van de 5 sterren

Excellent products and service

Friendly, helpful and informative manager Nicky.
We are returning customers, and bought spindles & infills for an existing boarded up staircase.
Great products at a great price delivered well packaged and promptly. Our staircase looks fantastic.
Thanks

5 september 2025
Review zonder uitnodiging
Logo Stairbits

Antwoord van Stairbits

Thank you for taking the time to write a great review, very much appreciated.

Beoordeeld met 5 van de 5 sterren

Ordered a replacement step for my…

Ordered a replacement step for my stairs. Arrived very quickly and all in order. Customer service team are very helpful. Will definitely order again for any replacements.

18 september 2025
Review zonder uitnodiging
Logo Stairbits

Antwoord van Stairbits

Thank you for taking the time to write a lovely review

Beoordeeld met 5 van de 5 sterren

Quality item

Found an exact match for my stairs. Quick time from ordering to delivery arrived well packaged. A lovely made item

30 juli 2025
Review zonder uitnodiging
Logo Stairbits

Antwoord van Stairbits

Thank you for taking the time to write a review, glad we could help.

Beoordeeld met 5 van de 5 sterren

Reasonably priced hand rail

Reasonably priced hand rail, easy to order, I was called day before delivery to let me know item was on it's way. I ordered on Friday afternoon, goods were in my home early Tuesday morning. I'm very pleased with everything!

10 juni 2025
Review zonder uitnodiging
Logo Stairbits

Antwoord van Stairbits

Thank you for taking the time to write a review.

Beoordeeld met 5 van de 5 sterren

Fantastic service received from this…

Fantastic service received from this company. They were extremely helpful and produced an excellent quality product. I would definitely recommend.

1 april 2025
Review zonder uitnodiging
Logo Stairbits

Antwoord van Stairbits

Thank you for taking the time to write a review, they really help. So glad you were happy.

Beoordeeld met 5 van de 5 sterren

Great service from the family team at…

Great service from the family team at Stairbits! They were really helpful with my order and gave excellent advice. The staircase has turned out well—there were a few design issues, but that wasn’t down to Stairbits.

It’s great to support a local business that delivers quality products, especially when trying to match an existing Victorian staircase—something the big chains and merchants couldn’t manage. Highly recommend!

21 februari 2025
Review zonder uitnodiging
Logo Stairbits

Antwoord van Stairbits

Thank you so much, for taking the time to write a great review, very much appreciated.

Beoordeeld met 5 van de 5 sterren

our "new" staircase!

Stair bits couldn't have been more helpful from welcoming us in to see the the hand rails, cutting bespoke lengths we needed, to the shipping of our purchase, we now have a beautiful new staircase.

1 maart 2025
Review zonder uitnodiging
Logo Stairbits

Antwoord van Stairbits

Thank you so much for taking the time to write a great review, so glad we could help.

Beoordeeld met 5 van de 5 sterren

Ordered 4 newel posts

Ordered 4 newel posts, some were damaged, replaced promptly, all done within 5 working days of origanal order.

Thank you, would defiantly recomend.

26 februari 2025
Review zonder uitnodiging
Logo Stairbits

Antwoord van Stairbits

thank you for taking the time to review, glad we sort sort out the problem

Beoordeeld met 5 van de 5 sterren

The stair parts were delivered promptly…

The stair parts were delivered promptly and in good condition. The quality was excellent and the price was very competitive

7 februari 2025
Review zonder uitnodiging
Logo Stairbits

Antwoord van Stairbits

thank you for taking the time to review, every review helps.

Beoordeeld met 5 van de 5 sterren

Just thanks for the exceptional …

Just thanks for the exceptional service and products from the 1st call to the completion of the order absolute 1st class . It’s a 👍👍👍👍👍

30 januari 2025
Review zonder uitnodiging
Logo Stairbits

Antwoord van Stairbits

Thank you for taking the time to send a great review. I will pass on the message to the team.

Beoordeeld met 5 van de 5 sterren

Amazing service

Amazing service . Efficient , professional and went beyond when I contacted them about a repeat order . I would recommend so highly as there are not many Companies that still provide great customer care at every level . Thank you

24 januari 2025
Review zonder uitnodiging
Logo Stairbits

Antwoord van Stairbits

Thank you so much for taking the time to review, very much appreciated.

Beoordeeld met 1 van de 5 sterren

Absolutely dreadful delivery service

Absolutely dreadful delivery service. Items were to be with us yesterday between 5.20pm and 6.20pm. We waited and waited then received text stating delivery was attempted but no one was in.
Absolutely untrue.
Next delivery is in 4 days time i.e Christmas Eve which will severely disrupt our holidays, as we now have to pay extra for the item to be installed and for a member of our team to be available.

20 december 2024
Review zonder uitnodiging
Logo Stairbits

Antwoord van Stairbits

POTENTIAL FAKE REVIEW WARNING:

We are eager to help but don't seem to have a customer with such a name registered - If however you are genuine, then apologies and please email me on: sales@stairbits.com and let's try to resolve your issue. thank you

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