We want to thank the staff so much they were so helpful in the purchase from staircaase direct, we needed some very specific dimensions and they were provided, also ordered on Froiday delivered on... Toon meer
Bedrijf heeft geantwoord
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Dawn & Leanne were very helpful in sorting my order out for me. Communication was excellent and they managed to resolve the issue and get the amended order out the same day to avoid delays. The help w... Toon meer
Bedrijf heeft geantwoord
I ordered various stair parts including a Thirsk colonial post which stated complete. When it arrived the cap was missing. Apoerently these gave to be purchased separately which I found a bit mislea... Toon meer
Bedrijf heeft geantwoord
Andy has been very helpful in helping me with my new staircase which looks great. We ordered extra parts (apron) which we forgot about and a mezannie. The staircase was well packaged with no damage... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Fabrikant
- ook in
- Trappenplaatser
Geschreven door het bedrijf
Stairparts Direct are manufacturers and suppliers of timber staircases and associated stair parts to customers nationwide across the UK. Buy Factory Direct, purchase your stair parts directly from the supplier, as we design, manufacture and deliver at an unbeatable price. Browse our extensive collection, we manufacture and offer a large range of designs of spindles, newel posts, handrails, caps and trims; we are your one stop shop for any staircase project. Get in touch with our professional and friendly industry leading team, we are happy to guide you through any questions you may have, we will support you throughout this process. Our premium staircases and parts are expertly crafted with meticulous attention to detail, guaranteeing a reliable final product. We know how important it is that our customers receive their orders as fast as possible, which is why we offer a free speedy delivery on all stairparts with no minimum order! Start saving money today and buy direct from the manufacturer. You'll be amazed out our unbeatable quality, service and price
Contactgegevens
Stairparts Direct, Site 3A, Harelaw Industrial Estate, DH9 8UJ, Stanley, Verenigd Koninkrijk
- 0191 341 0077
- sales@stairpartsdirect.co.uk
- stairpartsdirect.co.uk
4,7
Uitstekend
841 reviews
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Brilliant
Great service
Fast delivery
Happy with quality of items
26 maart 2025
Review zonder uitnodiging
Antwoord van Stairpartsdirect
We are pleased to hear that you are happy with our products and service. Thank you so much for taking the time to leave your review.
Exemplary Customer Service & Support
This Company clearly values its Customers and provides exemplary Customer Service throughout the Sales process & Service Delivery.
Entrusting 4.2m of timber handrail to a courier will invariably come with an element of risk & of course on this particular occasion the courier company managed to snap the handrail in half; the driver fled the scene without a single knock on the door. On reporting this to Stairpartsdirect I was assured that a replacement would be sent immediately by overnight service. This no-quibble, no-problem response leads me to write this review. The young lady handling this was completely on top of the situation and went about solving the problem cheerfully, efficiently and with great dispatch: delivering an object lesson in delivering Customer Service. (Well done Jade and thank you).
26 maart 2025
Review zonder uitnodiging
Antwoord van Stairpartsdirect
Thank you so much for taking the time to leave your review, we really appreciate this. We are more than happy to help and we do apologise for any issues that have occurred with the carrier. Please do get in touch if we can help you further and thank you for your custom!
Simple process of completing order…
Simple process of completing order direct from your website. Price good and detailed information of item purchased.
24 maart 2025
Review zonder uitnodiging
Antwoord van Stairpartsdirect
Thank you for your review, we appreciate you taking time to provide feedback. Please don't hesitate to contact us if we can help in the future
Great company
This is the second time I have made a purchase. And I am confident that the delivery of my order will be delivered with the same speed and care as the first.
Very pleased with everything from start to finish. 👍
23 maart 2025
Review zonder uitnodiging
Antwoord van Stairpartsdirect
Thank you so much for your review, we really appreciate this! Thank you for your custom.
Excellent service…
Parts were good quality and reasonably priced, I ordered Sunday and they were on my drive Tuesday.
22 maart 2025
Review zonder uitnodiging
Antwoord van Stairpartsdirect
We are pleased to hear that you are happy with our products and service, thank you for your review.
Excellent product
Excellent product. Very impressive return procedure and refund when product no longer required. They went the extra mile.
20 maart 2025
Review zonder uitnodiging
Antwoord van Stairpartsdirect
Thank you so much for taking the time to leave your review, we really appreciate this. We are always happy to help and we are glad you are happy with your items! Thank you for your custom.
The company rushed to me a replacement…
The company rushed to me a replacement bannister after I reported the original had a couple of small defects. The replacement is perfect.
There was no delay or quibble in replacing the original. I was very impressed.
11 maart 2025
Review zonder uitnodiging
Antwoord van Stairpartsdirect
Thank you so much for leaving your review, we are more than happy to help with any issues. Thank you for your custom!
Excellent product delivered on time and…
Excellent product delivered on time and in full.
11 maart 2025
Review zonder uitnodiging
Antwoord van Stairpartsdirect
Thank you for taking the time to leave a review, we're so pleased to hear you've had a positive experience
Prices so much cheaper than Wickes
Prices so much cheaper than Wickes. hopefully product will be good.
7 maart 2025
Review zonder uitnodiging
Antwoord van Stairpartsdirect
We really appreciate your feedback, we look forward to you receiving your order and thank you for your custom!
Great company
Very fair prices! Excellent products. Packaging was well done and delivered with extra care. Thank you
5 maart 2025
Review zonder uitnodiging
Antwoord van Stairpartsdirect
Thank you so much for your review, we are happy to hear you are pleased with your items.
Great Service
Brilliant price,great quality,free delivery,great delivery company used.
3 maart 2025
Review zonder uitnodiging
Antwoord van Stairpartsdirect
Thank you for your review, we appreciate you taking time to provide feedback. Please don't hesitate to contact us if we can help in the future
Brilliant after sales service
Easy to order, excellent after sales when sorting out my mistake at no extra cost. Would recommend product and company.
1 februari 2025
Review zonder uitnodiging
Antwoord van Stairpartsdirect
Thank you for your kind review, we're happy to help wherever we can.
Excellent product and great customer…
Excellent product and great customer service. Competitive pricing and free fast delivery! No hesitation in recommending this company .
10 februari 2025
Review zonder uitnodiging
Antwoord van Stairpartsdirect
Thank you for your fantastic review, we really appreciate you taking the time to post it.
very easy to order
very easy to order, now waiting or delivery
17 februari 2025
Review zonder uitnodiging
Antwoord van Stairpartsdirect
Thank you for your review, we look forward to you receiving your order!
Absolutely deserved 5 star rating
Absolutely deserved 5 star rating.
This company is great!
Super fast delivery, great prices, great quality parts and very well packaged. Nice to see someone getting it right.
Well done guys 👍🏻
13 februari 2025
Review zonder uitnodiging
Antwoord van Stairpartsdirect
Thank you so much for taking the time to leave your review, we are so glad to hear you are happy with our products and service, please don't hesitate to reach out if we can be of any help in the future!
Impressed
Impressed, great products ,great service and speedy delivery.
And the best prices , half what howdens quoted.
Highly recommend
13 februari 2025
Review zonder uitnodiging
Antwoord van Stairpartsdirect
we're so pleased that you're have had such a great experience. Thank you for the fantastic review
The lady I spoke too on the phone was…
The lady I spoke too on the phone was very helpful and I placed my order with ease
13 februari 2025
Review zonder uitnodiging
Antwoord van Stairpartsdirect
Thank you for taking the time to leave us a review, we really appreciate this!
The website is easy to use and navigate…
The website is easy to use and navigate to different catagories.
The prices are very good and free postage makes it even more tempting.
Its my first order with Stair Part Direct.
The only issue I had was payment, it took three attempts for the payment to finally go through,
11 februari 2025
Review zonder uitnodiging
Antwoord van Stairpartsdirect
Thank you for leaving your review, we really appreciate this. We are sorry to hear you had issues making payment, we are more than happy to help if you do have any future questions or issues please do not hesitate to get in touch. Thank you for your custom!
Excellent Service
An exceptional service was given by Stairpartsdirect! Our order was a relatively small order but the price was very good and was still provided with free delivery. The handrail was received well within the time quoted and the quality of the product was excellent. I will ensure I use them again for future projects!
11 februari 2025
Review zonder uitnodiging
Antwoord van Stairpartsdirect
We are really grateful for you taking the time to leave your review, we are pleased to hear that you are happy with our products and the service you have received. Thank you for your custom.
Great range to see in the showroom
The lady in the showroom was really helpful with the order. Fingers crossed the order now arrives on time.
7 februari 2025
Review zonder uitnodiging
Antwoord van Stairpartsdirect
Thank you for your review, it was a pleasure to help you in our showroom!
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