We want to thank the staff so much they were so helpful in the purchase from staircaase direct, we needed some very specific dimensions and they were provided, also ordered on Froiday delivered on... Toon meer
Bedrijf heeft geantwoord
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Dawn & Leanne were very helpful in sorting my order out for me. Communication was excellent and they managed to resolve the issue and get the amended order out the same day to avoid delays. The help w... Toon meer
Bedrijf heeft geantwoord
I ordered various stair parts including a Thirsk colonial post which stated complete. When it arrived the cap was missing. Apoerently these gave to be purchased separately which I found a bit mislea... Toon meer
Bedrijf heeft geantwoord
Web site was comprehensive and easy to navigate Prices looked reasonable and range of products allowed me to make good mix and match choices.
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Fabrikant
- ook in
- Trappenplaatser
Geschreven door het bedrijf
Stairparts Direct are manufacturers and suppliers of timber staircases and associated stair parts to customers nationwide across the UK. Buy Factory Direct, purchase your stair parts directly from the supplier, as we design, manufacture and deliver at an unbeatable price. Browse our extensive collection, we manufacture and offer a large range of designs of spindles, newel posts, handrails, caps and trims; we are your one stop shop for any staircase project. Get in touch with our professional and friendly industry leading team, we are happy to guide you through any questions you may have, we will support you throughout this process. Our premium staircases and parts are expertly crafted with meticulous attention to detail, guaranteeing a reliable final product. We know how important it is that our customers receive their orders as fast as possible, which is why we offer a free speedy delivery on all stairparts with no minimum order! Start saving money today and buy direct from the manufacturer. You'll be amazed out our unbeatable quality, service and price
Contactgegevens
Stairparts Direct, Site 3A, Harelaw Industrial Estate, DH9 8UJ, Stanley, Verenigd Koninkrijk
- 0191 341 0077
- sales@stairpartsdirect.co.uk
- stairpartsdirect.co.uk
4,7
Uitstekend
839 reviews
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Wide range of products
Wide range of products with the exception of the fillet strips we needed could not find them if you do them.
28 februari 2026
Review zonder uitnodiging
Antwoord van Stairpartsdirect
Thank you for taking the time to leave your review. We’re pleased to hear that you found our product range wide, and we truly appreciate your feedback.
With regard to the fillet strips, we do supply infill strips with all of our grooved handrails and baserails as standard. In addition, we offer a flat latt within our Trims and Accessories section, which can be cut down and used as a fillet strip where required.
If you are ever unsure about a product or can’t find what you need, our team is always more than happy to help via phone, email, or live chat. We’re here to make sure you have everything you need for your project.
Thank you again for your review, and please don’t hesitate to get in touch if we can assist further.
Ordered 7 days ago not heard anything
Ordered 7 days ago
But not heard anything when it says dispatched in 5-7 days
Have emailed to chase
Just concerned that website says company closed.
28 februari 2026
Review zonder uitnodiging
Antwoord van Stairpartsdirect
Thank you for taking the time to leave your review. We truly appreciate your feedback and understand your concerns.
We are extremely busy at the moment, particularly with orders placed on our free delivery service. Your order is currently on day 6 and is within our stated 5–7 working day dispatch timeframe. It is due to be dispatched very shortly and will be sent on an overnight service once it leaves us.
With regard to your email, this was received on Saturday. Our opening hours are Monday to Friday, 9am–5pm, so we were unable to respond until today. We apologise for any worry this may have caused.
Please be assured that your order is being processed and will be on its way to you very soon. If you have any further questions, we are more than happy to assist.
Very easy to work your way around the…
Very easy to work your way around the site picking out materials needed
24 februari 2026
Review zonder uitnodiging
Antwoord van Stairpartsdirect
Thank you so much for your kind review! We’re really pleased to hear that you found our site easy to navigate and that picking out the materials you needed was a smooth experience.
Great service from both sales and…
Great service from both sales and delivery teamns. Love the products and the end result has certainly improved our house.
12 februari 2026
Review zonder uitnodiging
Antwoord van Stairpartsdirect
Thank you so much for your lovely review, we really appreciate this! Thank you for your custom.
Great serviceand fast delivedy
15 februari 2026
Review zonder uitnodiging
Antwoord van Stairpartsdirect
Thank you very much for taking the time to leave your review, we really appreciate this.
Very friendly and efficient service…
Very friendly and efficient service from Dawn. Looking forward to seeing the handrail installed.
13 februari 2026
Review zonder uitnodiging
Antwoord van Stairpartsdirect
Thank you very much for your review, we really appreciate this.
5 star customer services
I had put the wrong delivery address on my order and the team could not have been more helpful in sorting out the problem.
11 februari 2026
Review zonder uitnodiging
Antwoord van Stairpartsdirect
Thank you for taking the time to leave your review, we really appreciate this. Thank you for your custom.
A absolute pleasure to deal with.
A first class company that were an absolute pleasure to deal with. From the online ordering, through to the final delivery the whole experience was exceptional.
Not only were the items that I ordered very competitively priced, they were excellent quality and were delivered free exactly to time scale and extremely well packaged to prevent any damage whatsoever. I would have no hesitation in highly recommending Stair parts Direct.
3 februari 2026
Review zonder uitnodiging
Antwoord van Stairpartsdirect
Thank you so much for your lovely review!
We’re thrilled to hear you had such a positive experience from start to finish. It’s great to know you were happy with the pricing, quality, delivery and packaging — that’s exactly what we aim for.
We really appreciate your recommendation and hope to help you again in the future!
Beautiful Oak Staircase
I am delighted with our oak, open string staircase - it's every bit as beautiful as I'd hoped. Combining contemporary and traditional elements, it lends a timeless and classy focus to our recent extension project. Stairparts Direct (shout out to Andy) have been a pleasure to do business with throughout.
2 februari 2026
Review zonder uitnodiging
Antwoord van Stairpartsdirect
hank you for such a lovely review. We’re really pleased to hear how happy you are with your oak open string staircase and that it’s exactly what you’d hoped for. It’s great to know it’s added a timeless, stylish focal point to your extension. We’ve also passed on your kind words to Andy, who’ll be delighted to hear them. Thanks again for choosing Stairparts Direct—it’s been a pleasure working with you.
Poor advice
Although I am happy with my metal spindles and the delivery, I was advised by sales person to order a certain quantity based on my measurements and found myself after the installation with 10spares ! And although still wrapped and unused had gone just over the 30 days return, the value of which was 25% of my bill, so quite a substantial amount. There is not a lot I can do with them so a lot of wasted money for me. Feel like I was badly advised, so on this occasion not a happy customer
29 januari 2026
Review zonder uitnodiging
Antwoord van Stairpartsdirect
We’re sorry to hear that you were not fully satisfied with your experience, and appreciate you taking the time to share your feedback.
When it comes to quantities, we provide guidance and estimates based on the measurements supplied by our customers. However, final order amounts are always at the customer’s discretion, and this is outlined during our communications.
Where surplus spindles remain after installation, it can indicate that spacing may not have been set in line with standard building regulation guidelines, as our calculations are designed with these in mind.
We always aim to support our customers with advice to the best of our knowledge, but ultimately the responsibility for the final order quantity rests with the purchaser. Regarding returns, we do offer a 30-day return period for unused items, which many of our customers find helpful if plans change or excess materials remain.
We truly value your feedback, if there’s anything further we can assist you with, we’d be more than happy to help.
Phoned for advice following a rather…
Phoned for advice following a rather confusing search on the web regarding size and materials suitability. The lady I spoke with was well versed in all aspects of my enquiry and most helpful in helping me make a better decision than I would otherwise have done 👍
28 januari 2026
Review zonder uitnodiging
Antwoord van Stairpartsdirect
Thank you for taking the time to share your experience. We’re really pleased to hear that our team was able to clarify the information you found online and guide you through size and material suitability. We truly appreciate your feedback and look forward to helping you again in the future.
Found exactly what I was looking for
Found exactly what I was looking for, at a great price. Plenty of info available. Will certainly use the Company again. Good web site, and free p and p. Can't go wrong. Thank you.
27 januari 2026
Review zonder uitnodiging
Antwoord van Stairpartsdirect
Thank you so much for your lovely review! We’re really glad to hear you found exactly what you needed and at a great price. It’s brilliant to know you found our website helpful and that the free delivery was a win too! Thanks again for choosing us — we really appreciate your support and look forward to helping you again soon.
Excellent service
Although my order was small, the positive reaction from the company was excellent. Information and delivery were swift with good prices.
6 januari 2026
Review zonder uitnodiging
Antwoord van Stairpartsdirect
Thanks for taking the time to leave such a lovely review! 😊 We’re glad everything—from information to delivery—met your expectations. No order is ever too small for us, and your feedback means a lot. Hope to see you again soon!
Excellent company!
Had 3 staircases from this company and been delighted with the results. Very helpful design team. Went back multiple times to ensure we got the right fit; builders assembled and fitted with ease. Special shout out to Andy for all his help.
26 januari 2026
Review zonder uitnodiging
Antwoord van Stairpartsdirect
Excellent feedback—thank you! We’re so pleased to hear you’ve been delighted with your staircases and that the design process and installation went smoothly. Making sure everything is just right is really important to us, and we’re glad that showed. A big thank you for the shout-out to Andy—we’ll make sure he knows!
Placed an order and the delivery…
Placed an order and the delivery company contracted by them just dumped this outside and didn't even notify me that the order was there.
Paid £40 for express delivery and didn't get the items delivered to my address.
Customer service is appaling and will be returning the items and ordering from a decent company.
26 januari 2026
Review zonder uitnodiging
Antwoord van Stairpartsdirect
Thank you for taking the time to leave your feedback. We’re sorry to hear that you were unhappy with the delivery experience and appreciate the opportunity to clarify what happened.
Your order was dispatched within 24 hours of being placed and, as advised at dispatch, was scheduled for delivery by DX on the following working day. The carrier emailed you in advance with the delivery date, and a delivery notification was sent once the parcel arrived at your building.
As is standard practice with most couriers, DX provides a kerbside delivery service and is unable to carry items upstairs within apartment blocks. In this case, the parcel was delivered to the main reception area of your building, not left outside as suggested in your feedback. Our customer service team contacted DX on your behalf to gather further information and explore options, however they were unable to return to site as the driver had already left the area. We were later pleased to hear that you were assisted in relocating the items safely to your flat.
We always aim to maintain a respectful and helpful dialogue with our customers and did our best to assist throughout. Had we been contacted in advance about requiring delivery directly to your flat door, we would have been happy to discuss options and potential alternative delivery arrangements, such as delivery to another address.
We can also confirm that the order was delivered within the express delivery timeframe paid for. That said, we are of course happy to accept a return within 30 days should you still wish to do so, in line with our returns policy.
We’re sorry this experience didn’t meet your expectations and thank you for sharing your feedback.
Fast and easy
24 januari 2026
Review zonder uitnodiging
Antwoord van Stairpartsdirect
Thank you so much for taking the time to leave your review, we really appreciate this and thank you for your custom!
Brilliant service from start to finish
Brilliant service from start to finish. Andy was very helpful and extremely knowledgeable.
20 januari 2026
Review zonder uitnodiging
Antwoord van Stairpartsdirect
Thank you very much for your kind review. We’re delighted to hear you had such a positive experience from start to finish. We really appreciate your feedback and look forward to helping you again in the future.
Quality timber and Customer Service
Came acroos Stairparts Direct some time back when I had to turn a dozen stair spindles. The blanks I ordered were top quality, very fast dispatch and excellent customer service. Lots of choice on the website. This Company is my first choice for stair spindles etc.
24 november 2025
Review zonder uitnodiging
Antwoord van Stairpartsdirect
Thank you for your fantastic review. We’re delighted to hear you were pleased with the quality of the spindles and our fast dispatch. We really appreciate your continued support and look forward to helping with your future projects.
New staircase project
Starting from new with my staircase project and asking what I thought where novice questions ( which I am) I was put at ease and my questions answered correctly and very politely. Ordering on line was then easy.
19 januari 2026
Review zonder uitnodiging
Antwoord van Stairpartsdirect
Thank you very much for taking the time to leave this review. We’re really pleased to hear that we were able to put you at ease and help answer your questions clearly. It’s great to know you found the online ordering straightforward too. We appreciate your custom and wish you all the best with your new staircase project.
I found this company online
I found this company online. They had the right type of handrail needed and the right length I wanted to complete the work.
Ordering it was very easy along with the payment method.
13 januari 2026
Review zonder uitnodiging
Antwoord van Stairpartsdirect
Thank you for your review. We are always pleased to hear feedback and are happy you found the ordering process easy.
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