Dawn & Leanne were very helpful in sorting my order out for me. Communication was excellent and they managed to resolve the issue and get the amended order out the same day to avoid delays. The help w... Toon meer
Bedrijf heeft geantwoord
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We want to thank the staff so much they were so helpful in the purchase from staircaase direct, we needed some very specific dimensions and they were provided, also ordered on Froiday delivered on... Toon meer
Bedrijf heeft geantwoord
Web site was comprehensive and easy to navigate Prices looked reasonable and range of products allowed me to make good mix and match choices.
Bedrijf heeft geantwoord
I ordered various stair parts including a Thirsk colonial post which stated complete. When it arrived the cap was missing. Apoerently these gave to be purchased separately which I found a bit mislea... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Fabrikant
- ook in
- Trappenplaatser
Geschreven door het bedrijf
Stairparts Direct are manufacturers and suppliers of timber staircases and associated stair parts to customers nationwide across the UK. Buy Factory Direct, purchase your stair parts directly from the supplier, as we design, manufacture and deliver at an unbeatable price. Browse our extensive collection, we manufacture and offer a large range of designs of spindles, newel posts, handrails, caps and trims; we are your one stop shop for any staircase project. Get in touch with our professional and friendly industry leading team, we are happy to guide you through any questions you may have, we will support you throughout this process. Our premium staircases and parts are expertly crafted with meticulous attention to detail, guaranteeing a reliable final product. We know how important it is that our customers receive their orders as fast as possible, which is why we offer a free speedy delivery on all stairparts with no minimum order! Start saving money today and buy direct from the manufacturer. You'll be amazed out our unbeatable quality, service and price
Contactgegevens
Stairparts Direct, Site 3A, Harelaw Industrial Estate, DH9 8UJ, Stanley, Verenigd Koninkrijk
- 0191 341 0077
- sales@stairpartsdirect.co.uk
- stairpartsdirect.co.uk
4,7
Uitstekend
840 reviews
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Zo gebruikt dit bedrijf Trustpilot
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Great easily useable app.
Great app that helped me choose easily exactly the stair parts I was looking for, with a good description and pictures to boot. Will definitely recommend for purchases for friends and family.
26 september 2025
Review zonder uitnodiging
Antwoord van Stairpartsdirect
Thank you for your lovely review, we really appreciate this and your custom and your recommendation means a lot to us.
Excellent Service
The whole process from start to finish was very professional and the staircase looks fantastic. Would definitely recommend!
26 september 2025
Review zonder uitnodiging
Antwoord van Stairpartsdirect
Thank you for your kind feedback. We’re so pleased to hear you found the whole process professional and that you’re delighted with the finished staircase. Recommendations like yours mean a lot to us – we’re glad it’s made such a positive impact in your home.
Our client required a bespoke stair…
Our client required a bespoke stair case that made an impact upon entering their new build.
This product certainly does that. The design process was smooth and the product was great.
16 mei 2025
Review zonder uitnodiging
Antwoord van Stairpartsdirect
Thank you for your wonderful feedback. We’re thrilled to hear the bespoke staircase has made such an impact in your client’s new build. It’s fantastic to know the design process went smoothly and that the finished product delivered exactly what was needed. We really appreciate you sharing your experience.
Order delivered intact and bang on…
Order delivered intact and bang on schedule despite delivery address being "out in the wilds". Special mention for the gentleman that delivered it, what a nice helpful bloke. 100%, A1.
24 september 2025
Review zonder uitnodiging
Antwoord van Stairpartsdirect
Thank you for taking the time to share your feedback. We’re so pleased to hear your order arrived safely and on schedule, even out “in the wilds”! We’ll be sure to pass on your kind words to the carrier company!
The Staircase We Always Wanted
So very grateful to the team at Stairspart for their service and the most beautiful staircase.
It has become a real feature of our home and we love the effect and the design that we created with Daniel.
Would highly recommend.
25 september 2025
Review zonder uitnodiging
Antwoord van Stairpartsdirect
Thank you so much for your kind words and recommendation. We’re delighted to hear that your staircase has become such a standout feature in your home and that you enjoyed working with Daniel on the design. Thank you for your custom!
Ordered some stair caps from…
Ordered some stair caps from Stairpartsdirect and they are perfect! They'd stated delivery would be 5-7 working days but I needed them sooner and they happily obliged - I received them the next working day. Brilliant customer service, so impressed and would definitely recommend
12 september 2025
Review zonder uitnodiging
Antwoord van Stairpartsdirect
Thank you so much for your kind words and recommendation! We're delighted to hear that the newel caps were just what you needed and that we could get them to you sooner than expected. We really appreciate your support and look forward to helping you again in the future!
5 stars
Easy ordering, well packaged and delivered with care. Lovely quality Oak handrail, base rail, spindles and fixings. Very simple to install ( we are first time novices!) we are thrilled with the finished result. Would thoroughly recommend.
1 juli 2025
Review zonder uitnodiging
Antwoord van Stairpartsdirect
Thank you so much for your wonderful feedback! It’s fantastic to know you’re happy with the quality and finished result. Your recommendation means a lot to us!
No fuss ordering..,
I ordered several pieces of wood to make a banister for my husband who has recently suffered a stroke. Finding what I wanted was easy, and after ticking a few boxes, I was ready to pay for my purchase. Now, I’m looking forward to everything arriving and getting put in place so my husband can be more mobile.
7 september 2025
Review zonder uitnodiging
Antwoord van Stairpartsdirect
Thank you for your kind review. We certainly hope it helps your husband be more mobile. Thank you for taking time to provide feedback, we really appreciate it.
Very quick delivery and very helpful…
Very quick delivery and very helpful over the phone with my query
29 augustus 2025
Review zonder uitnodiging
Antwoord van Stairpartsdirect
Thank you so much for your kind words! We’re delighted to hear that your order arrived quickly and that our team were able to help with your query over the phone.
Have purchased twice from this company
Have purchased twice from this company, very happy with the products, pricing and deliver.
26 augustus 2025
Review zonder uitnodiging
Antwoord van Stairpartsdirect
Thank you so much for your kind words and for choosing us again! We’re delighted to hear that you’re happy with our products, pricing, and delivery. Your continued support means a lot to us, and we look forward to serving you again in the future
Spares required and easy ordering
Great and informative website, easy to order and complete the transaction.
26 augustus 2025
Review zonder uitnodiging
Antwoord van Stairpartsdirect
We really appreciate you taking the time to leave your fantastic review! Thank you for your custom.
Oak staircase
Great choice of products .Great online ordering.
22 augustus 2025
Review zonder uitnodiging
Antwoord van Stairpartsdirect
Thank you so much for taking the time to leave your review, we really appreciate this!
Great items at good price.
Ordered with free delivery and it arrived 2 days later. All items were well wrapped. Good quality components at first class prices. Thank you.
19 augustus 2025
Review zonder uitnodiging
Antwoord van Stairpartsdirect
Thank you for the 5 star review! We’re so glad your order arrived quickly and that you’re happy with the quality and value. We appreciate your support!
Excellent British company
I have never used this company before, I ordered lots of Oak stairparts, for my house project. When I realised I had odered some parts that were not suitable, the customer service was brilliant, no quibble, the replacement parts arrived the day after my phone call to them.. refund arrived quickly after I returned the ones I had ordered incorrectly. knowledgeable staff.. great attitude. A proper British company, with high quality stair parts, excellent packaging. 5 Stars
I wont hesitate to use them again and recommend them to my friends.
20 augustus 2025
Review zonder uitnodiging
Antwoord van Stairpartsdirect
Thank you so much for your wonderful review! We’re delighted to hear that you’re happy with both the quality of our stair parts and the service you received. Our team always aims to make the process as smooth as possible, so it’s great to know the replacement and refund were handled quickly for you. We really appreciate your recommendation and look forward to helping you again with your future projects.
Very happy with the service and…
Very happy with the service and products. I would definitely recommend
19 augustus 2025
Review zonder uitnodiging
Antwoord van Stairpartsdirect
Thank you so much for your kind words! We’re delighted to hear that you’re happy with both our service and products. Your recommendation means a lot to us, thank you for your custom.
Really nice products
Really nice products, very responsive and helpful team and I can highly recommend this company. The delivery can be split into separate parcels (slightly annoying) but that’s their delivery company not them & our items arrived quickly.
14 augustus 2025
Review zonder uitnodiging
Antwoord van Stairpartsdirect
Thank you so much for your kind words and recommendation! We’re delighted to hear you’re happy with our products and that our team could be helpful and responsive. We appreciate your understanding about the delivery parcels — we’re always looking for ways to improve the experience, and your feedback helps.
Exceptional
Placed an order online on Sunday afternoon, selected free delivery which states about a week. Had the items delivered to my door on Tuesday morning. Great communication prior to delivery. Spindles are lovely quality, great value. Would definitely recommend 👌
5 augustus 2025
Review zonder uitnodiging
Antwoord van Stairpartsdirect
Thank you so much for your fantastic review! We’re thrilled to hear your order arrived so quickly and that you’re happy with the quality of the spindles. It’s great to know our communication and service met your expectations.
We really appreciate your recommendation and hope to serve you again in the future!
They were very prompt with replies and…
They were very prompt with replies and kept my up to date with each stage from materials leaving them to date of delivery and also messaged and phoned on day of delivery. Then also got a message confirming delivery. Very good service and quick.
25 juli 2025
Review zonder uitnodiging
Antwoord van Stairpartsdirect
We're pleased to hear that you are happy with our service. Thank you for taking the time to share your feedback, we really appreciate your kind words. Thank you
Honestly the most helpful company
Honestly the most helpful company! I has a nightmare needing to get hold of one post before my kitchen was being templated (following losing everything in a flood). The lady I spoke to was so helpful and it arrived in time. Lovely post and great service! Very happy customer! Thanks so much
25 juli 2025
Review zonder uitnodiging
Antwoord van Stairpartsdirect
We were delighted to be able to help you. Thank you for sharing your kind feedback. If we can help with future projects, please don't hesitate to get in touch.
This is my 2nd order the Stairs part…
This is my 2nd order the Stairs part direct customer services is very attentive i would be buying again, thank you.
23 juli 2025
Review zonder uitnodiging
Antwoord van Stairpartsdirect
Thank you so much for taking the time to leave this lovely review!
We’re really pleased to hear that you’ve had a great experience with us and that our customer service team could assist you. It means a lot to know you're happy with your second order—and we truly appreciate your continued support.
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