Dawn & Leanne were very helpful in sorting my order out for me. Communication was excellent and they managed to resolve the issue and get the amended order out the same day to avoid delays. The help w... Toon meer
Bedrijf heeft geantwoord
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We want to thank the staff so much they were so helpful in the purchase from staircaase direct, we needed some very specific dimensions and they were provided, also ordered on Froiday delivered on... Toon meer
Bedrijf heeft geantwoord
Web site was comprehensive and easy to navigate Prices looked reasonable and range of products allowed me to make good mix and match choices.
Bedrijf heeft geantwoord
I ordered various stair parts including a Thirsk colonial post which stated complete. When it arrived the cap was missing. Apoerently these gave to be purchased separately which I found a bit mislea... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Fabrikant
- ook in
- Trappenplaatser
Geschreven door het bedrijf
Stairparts Direct are manufacturers and suppliers of timber staircases and associated stair parts to customers nationwide across the UK. Buy Factory Direct, purchase your stair parts directly from the supplier, as we design, manufacture and deliver at an unbeatable price. Browse our extensive collection, we manufacture and offer a large range of designs of spindles, newel posts, handrails, caps and trims; we are your one stop shop for any staircase project. Get in touch with our professional and friendly industry leading team, we are happy to guide you through any questions you may have, we will support you throughout this process. Our premium staircases and parts are expertly crafted with meticulous attention to detail, guaranteeing a reliable final product. We know how important it is that our customers receive their orders as fast as possible, which is why we offer a free speedy delivery on all stairparts with no minimum order! Start saving money today and buy direct from the manufacturer. You'll be amazed out our unbeatable quality, service and price
Contactgegevens
Stairparts Direct, Site 3A, Harelaw Industrial Estate, DH9 8UJ, Stanley, Verenigd Koninkrijk
- 0191 341 0077
- sales@stairpartsdirect.co.uk
- stairpartsdirect.co.uk
4,7
Uitstekend
840 reviews
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Antwoord van Stairpartsdirect
Thank you so much for your fantastic review, we really appreciate this.
Very user friendly & lots of choice
Very easy to use website to view product specifications & to place order. Lots of product options at very competitive pricing. Free delivery helps too.
21 juli 2025
Review zonder uitnodiging
Antwoord van Stairpartsdirect
Thank you so much for your great review! We're really glad to hear you found the website easy to use and appreciated the wide range of product options and competitive pricing. It's also great to know that free delivery made things even better for you!
Brilliant service and great quality
We went to the showroom and spoke to Dawn who proved to be extremely knowledgeable and helpful. She talked us through all of the product line, discussing materials and price points. There was no hard sell and she allowed space to make the best decisions for us and our budget. We subsequently speak to our joiner and did the order online. The order was ready within 24hrs and our joiner picked everything up. The quality and finish is superb and ready to paint immediately, no sanding or pre finish necessary. Great that Britain can still generate a quality experience...
4 juli 2025
Review zonder uitnodiging
Antwoord van Stairpartsdirect
It was an absolute pleasure to help you, and we're so glad that you're pleased with your stairparts. Thank you for visiting us and for taking the time to provide such excellent feedback. Thank you
My favourite company to order stair…
My favourite company to order stair parts online, my first choice every time, good quality products and always delivered sooner that expected
9 juli 2025
Review zonder uitnodiging
Antwoord van Stairpartsdirect
We're so pleased for hear your kind feedback, thank you. We look forward to helping you with future projects.
Brilliant Service
Brilliant service, I needed to turn a project round in record time and Dawn was an absolute superstar, sorting all the order details for me, ordered late Monday and with me first thing Wednesday, job completed and the client is delighted.
Thanks again Dawn
Peniston Limited, King's Lynn
9 juli 2025
Review zonder uitnodiging
Antwoord van Stairpartsdirect
Its great to hear your feedback, thank you so much. We are more than happy to help anytime.
Oak staircase with black metal spindles
We are very happy with our staircase that arrived this week. We were incredibly nervous about getting the measurements spot on, but a phone call from the company made us more relaxed as they spoke us through our order. The oak wood is beautiful and when installed, it looks better than we ever could have imagined. We’ve had lots of compliments already and it is a stunning centrepiece in the heart of our home. Really happy! Sarah and Brian
23 juni 2025
Review zonder uitnodiging
Antwoord van Stairpartsdirect
Thank you for sharing your feedback, we are so pleased that your staircase is such a success and a hit with your friends. It was a pleasure to help you both.
Positive Ordering Experience…
I loved the website web chat option as I needed to ask a few questions. It was fast and helped me make the order. The website overall was good to use.
26 juni 2025
Review zonder uitnodiging
Antwoord van Stairpartsdirect
Thank you so much for taking the time to leave your review we really appreciate this!
Ordering replacement handrail, spindles and newel post to upgrade current staircase
Ordering the items online was so simple, although I did forget an important part, the base rail! Items dispatched quickly and nicely packaged to prevent damage. All round very good experience. Quality of goods is very good, the Mrs will be pleased when finally installed.
23 juni 2025
Review zonder uitnodiging
Antwoord van Stairpartsdirect
Thank you for leaving your fantastic review, we really appreciate this! We are pleased to hear you are happy with your products and thank you for your custom.
very easy to order
very easy to order, high quality products and delivery spot on!!
9 juni 2025
Review zonder uitnodiging
Antwoord van Stairpartsdirect
Thank you for taking the time to share your positive experience, we really appreciate it.
Very good and efficient delivered when…
Very good and efficient delivered when they said they would
7 juni 2025
Review zonder uitnodiging
Antwoord van Stairpartsdirect
Thank you so much for your review, we really appreciate this!
Good website
Good website, easy to use. 2nd order, great product and value.
3 juni 2025
Review zonder uitnodiging
Antwoord van Stairpartsdirect
Thank you so much for taking the time to leave your review, this is much appreciated!
Antwoord van Stairpartsdirect
Thank you for your review, we really appreciate this!
Excellent value
Really easy to use website, excellent product descriptions and phenomenal prices
25 mei 2025
Review zonder uitnodiging
Antwoord van Stairpartsdirect
Thank you so much for taking the time to leave your review, this is much appreciated.
great variety to chose from
great variety to chose from. Very reasonable prices . looking forward to receiving our order
25 mei 2025
Review zonder uitnodiging
Antwoord van Stairpartsdirect
We really appreciate your review, we look forward to you receiving your order.
Brilliant service
Brilliant service from ordering online to delivery. Needed bit of help and was guided by a very helpful lady on the phone how to order online. Free delivery requested and the item arrived next day just over day. I was kept informed brilliantly through out. Well done 👏
Thanks 🙏
23 mei 2025
Review zonder uitnodiging
Antwoord van Stairpartsdirect
Thank you for your review. We're pleased to hear you had a positive experience with us and we're happy to help.
Antwoord van Stairpartsdirect
Thank you for leaving your review, we really appreciate this.
Antwoord van Stairpartsdirect
Thank you for taking the time to leave us a review. We are always happy to read feedback and are so pleased you are happy with your order and our service. Thank you
The product differed from the website picture.
I ordered plain pine spindles which the website illustration shows to be knot free. The spindles I received each had between 5 and 15 knots; some knots were on edges creating a nick in the surface and others had cracks requiring filling. All these knots had to be sealed before painting. A huge amount of work and extra expense created by a disappointing product which, wittingly or unwittingly, the website marketed dishonestly.
1 mei 2025
Review zonder uitnodiging
Antwoord van Stairpartsdirect
Thank you for taking the time to leave a review. We take all customer feedback seriously and strive to continuously improve our services. We have been trying to get in touch with yourself to discuss this but have been unsuccessful. Please allow us to address the points you raised in your review:
- The product you have ordered is pine which is known to have
small live knots which is a general characteristic of this timber
in which we do refer to in our terms and conditions and advice
and planning.
- The image displayed on the website is a finished oak spindle,
which we do advise upon in the description of the product as t
his is for photography purposes only as the product will also
be supplied unfinished.
- We do have a generous 30 day money back guarantee in
which we are more than happy to accept any returns for a
refund.
If there is anything we can help with regarding this please do not hesitate to get in touch and thank you for your custom.
Porch spindles
Quick service and good quality product. Good info on delivery times etc. but it would be helpful to have more info on webpage I.e. I only need the middle third of spindle but couldn’t determine the length of turned wood. As it happens it’s just about right.
And, does nobody produce shorter spindles (about 37cms long). There’s a whole estate here with this size porch spindles. ?
9 mei 2025
Review zonder uitnodiging
Antwoord van Stairpartsdirect
Thank you so much for taking the time to leave your review, we really appreciate your feedback and take this on board. We are more than happy to advise on specific dimensions and we do also offer a bespoke service, please don't hesitate to get in touch if we can be of any assistance with this.
Great quality products for staircase…
Great quality products for staircase great customer service and delivery on time
6 mei 2025
Review zonder uitnodiging
Antwoord van Stairpartsdirect
Thank you so much for your review, this is much appreciated.
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