Great service from engineers. But admin went so slowly. I think Stannah forgets that their products are essential for life for their customers and by not having a working lift for two weeks require... Toon meer
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Lees wat reviewers zeggen
Honest sales visit (no over selling) but told us what we needed in a clear unambiguous manner. Phone calls from Stannah pertinent, timely and courteous. Electrician, plumber and chair fitter all show... Toon meer
Bedrijf heeft geantwoord
Very satisfied with service and advice. My husband only used stair lift perhaps eight times before he passed away ,it proved very useful at the time and l will keep it for guests and myself should sta... Toon meer
Bedrijf heeft geantwoord
My Srannah stairlift was installed about 9 months ago, and has always performed faultlessly. It was recently checked over and serviced. Jason, the Service Engineer, explained its workings, and I app... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
In 1867 Joseph Stannah started our business moving goods around the docks of London. Much has changed since then but one thing hasn’t. And that’s our commitment to Joseph’s desire to deliver quality products and first class service. Over 40 years ago we added stairlifts to our range and since then we have helped over 700,000 people make more of their day. With options to buy or rent new or reconditioned stairlifts for straight or curved staircases we have a stairlift to suit everyone.
Contactgegevens
Watt Close, SP10 3SD, Andover, Verenigd Koninkrijk
- 01264 364311
- customersupport@stannah.co.uk
- stannah.com
4,7
Uitstekend
6K reviews
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Antwoord van Stannah UK
We're happy to hear that our engineer provided efficient service. Thank you for your positive feedback; we appreciate your satisfaction.
The engineer was in my area …
The engineer was in my area and phoned me to see if he could come an service our starlift. He turned up with in a half hour and done a good job. He was helpful and friendly.
15 april 2026
Antwoord van Stannah UK
We appreciate you sharing your experience. We're happy to hear that the engineer was able to service your stairlift so quickly and that they were helpful and friendly.
Not much to service only been fitted 6…
Not much to service only been fitted 6 months all ok
10 april 2026
Antwoord van Stannah UK
We appreciate your feedback and are pleased everything is satisfactory after six months. Thank you for taking the time to share your experience!
The young man(Rob) who carried out the service was excelent
The young man(Rob) who carried out the service
16 april 2026
Review zonder uitnodiging
Antwoord van Stannah UK
We appreciate you mentioning the service you received. We're so glad to hear that you had a positive experience with our team.
New lease of life
The whole team were cheerful, helpful and very professional.
The stair lift has made a great difference and given my daughter full access to the whole house.
I have no reservation recommending the company.
15 april 2026
Antwoord van Stannah UK
Thank you for taking the time to post a review and the lovely comments. Our complete customer service is something we pride ourselves on throughout all aspects of our company, so it's wonderful to hear that you found this to be a positive experience and that your daughter is alreadyenjoying the many benefits of having a Stannah stairlift installed.
Antwoord van Stannah UK
We're so glad you're happy with the service you received; we appreciate you taking the time to leave us this positive feedback.
Five stars for Stannah
Although the staff at Stannah must deal with a great many people in a day, I always felt that I was the only one. I never had to explain who I was and it felt like chatting to a friend. Nothing was rushed and everything patiently explained. It is also comforting to know that should it be needed, someone is available 24 hours to help. The engineers who fitted the stairlift were equally friendly and helpful.
The stairlift itself is a great asset, comfortable and easy to operate. My only criticism is no doubt due to health and safety. The constant beeping as the stairlift descends and the air raid siren as the chair swivels. It would be wonderful to be able to switch these off or at least turn the volume down.
My general experience has been very positive and I would be very happy to recommend a Stannah stairlift
2 april 2026
Antwoord van Stannah UK
Thank you very much for taking the time to share such a detailed and thoughtful review.
We’re delighted to hear that you felt so well supported throughout your experience. It’s also great to know that our engineers made a positive impression and that you find your stairlift comfortable and easy to use.
We do appreciate your honest feedback regarding the audible alerts. These features are in place for important safety reasons, but we completely understand how they can feel intrusive. Your comments are valuable and will be shared with our product and engineering teams as we continue to look for ways to improve the user experience wherever possible.
Thank you again for your kind recommendation. We’re pleased to know your overall experience has been such a positive one and that you would be happy to recommend us.
The Engineer was excllent
The Engineer was excllent, and answred any quey, sorted any problem i had.
8 april 2026
Antwoord van Stannah UK
We're happy to hear that the engineer provided excellent service and addressed your concerns effectively. Thank you for your positive feedback!
I have already sent a review
9 april 2026
Antwoord van Stannah UK
We appreciate you taking the time to send another review; thank you for your continued feedback and support.
Antwoord van Stannah UK
We appreciate your review and are so glad you have a trusted engineer. Thank you for your time and feedback.
Stannah' s annual service
The engineer was polite, tidy and completed the service efficiently
13 april 2026
Antwoord van Stannah UK
We appreciate you taking the time to share your positive feedback. We're happy to know that the engineer was polite, tidy, and efficient.
Excellent first meeting to get a quote
Excellent first meeting to get a quote, very efficient site survey with very accurate measurements which took in all of my requests without needing any compromise, the quote was very reasonable considering the quality of design and engineering manufacture, and the installation was very quick and extremely neat and tidy, I would recommend Stannah to anyone as they were faultless throughout and the product itself is very quiet and efficient.
12 maart 2026
Antwoord van Stannah UK
Thank you so much for your wonderful 5* review and the positive feedback, we pride ourselves on our customer service and it's great to hear that all our staff made the sales and installation process that much easier for you and that you would be happy to recommend us.
Service Engineer and customer experience
Prior to the service engineer attending, communication was good. Arrived on time and was very professional and provided answers to my Mother in laws questions about her stair lift and options to improve her experience operating the arm rest switch.
10 april 2026
Review zonder uitnodiging
Antwoord van Stannah UK
We appreciate your positive feedback. It's great to hear that communication was effective and the engineer professionally addressed your Mother in law's questions.
Competent friendly technician a job…
Competent friendly technician a job well done many thanks
8 april 2026
Antwoord van Stannah UK
We're so happy to hear that you found the technician competent and friendly and that the job was well done. Thank you very much!
Prompt efficient service
19 maart 2026
Antwoord van Stannah UK
Thank you for your positive review regarding your recent service visit.
Good with time keeping
Good with time keeping. Polite and friendly
13 april 2026
Review zonder uitnodiging
Antwoord van Stannah UK
We appreciate you taking the time to leave a review. We are so glad you were satisfied with our service.
Lots of information
Lots of information
And easy to speak to people
Easy installation and no mess
Fitter very friendly
11 april 2026
Antwoord van Stannah UK
We're happy to hear that you found our service helpful and the installation process straightforward. We appreciate your positive feedback regarding our team!
Antwoord van Stannah UK
We're happy to know you were very impressed with our visit and the service, completed without any fuss. Thank you for your positive feedback!
Fast installation by a friendly team.
11 april 2026
Antwoord van Stannah UK
We're glad you found the installation fast and the team friendly. Thank you for your feedback!
Installation
The two installers were here for about three hours and
fitted our stairs lift with no fuss at all. They were happy to let us see progress made when we wanted
and upon completion explained clearly how it
operated. A pain-free experience.
11 april 2026
Antwoord van Stannah UK
We're happy to hear that the installation of your stairlift was a pain-free experience! It's great to know our installers were efficient and clearly explained the operation. Thank you for your positive feedback.
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