I’ve been with state insurance for about 2 years and I’ve never had an issue! They’ve always been so helpful and have gone out of their way to help me (and trust me I’ve had a lot of car issues.) Unfo... Toon meer
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I'm not the best with accents. So interacting with States staff on multiple occasions hasn't gone well. I assume they have their call center in India. When your dealing with a multi million dollar ass... Toon meer
After a burglary you shouldn't be waiting 6 weeks to hear anything. I phoned multiple times finally started to get somewhere but omg wanted to replace with smaller and cheaper everything. Different st... Toon meer
online system doesn't work. no email response to trying to reset password, getting verification code. response to trying to reset as new user was to email me and ask to contact state to verify polic... Toon meer
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155 reviews
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Absurd customer service
The person answered my phone has only basic English skill or was trying to play dumb because I was asking information regarding a claim. I was not even trying to make a claim but asking information regarding it. After paying them for more than 6 years, this is the kind of service I got.
10 februari 2023
Review zonder uitnodiging
Very bad experIence
Very bad experIence. called them 3 times ask something but after waiting one hour each time, didn’t not get any response. No one answered the call.
7 maart 2023
Review zonder uitnodiging
Joke of a company
Joke of a company. Where did service go?!
Premium has doubled since 2020 and they can only provide me with generic info and I don't even have a name of the person who I am dealing with as they haven't provided.
The one claim I have had since being with them since 2016 was a pain to try get covered.
I've stuck it out hoping there was a level of loyalty to customers - absolutely nothing.
30 januari 2023
Review zonder uitnodiging
You will not be able to get through to…
You will not be able to get through to support. I have been waiting on phone all morning
9 november 2022
Review zonder uitnodiging
Dont go with state insurance company …
Dont go with state insurance company they just ripp off. their cheap hire staff dont have any experience. they sell policy but they dont tell people what cover what not.
14 oktober 2022
Review zonder uitnodiging
Absolutely TOP marks
Absolutely TOP marks. Our car was written off. Lodging a claim is a piece of cake. Everything was handled quickly and efficiently and the money was in the bank in less than a week.
6 september 2022
Review zonder uitnodiging
Have been with State for 19 yes
Have been with State for 19 yrs, generally ok but it has become increasingly difficult to speak to someone.
This obsession with doing things online/bot chats and waiting for someone to speak to is making me change to/deal with Co's who can still offer a quick response and one on one service (hence I am looking to find an alternative to State starting today
3 september 2022
Review zonder uitnodiging
Ripped off!!
Ripped off!!
Had been with State for 45+ years. Had three policies you get a good discount. Wrong still 45% more expensive than AA!
That is a lot of money over the years!
25 augustus 2022
Review zonder uitnodiging
Great Claim Service
Parked my car in my garage and didn't pull in far enough. Garage Door rested on my tow bar :( State were absolutely fantastic. Even though the Garage door person wasn't one of their preferred people they accepted the claim and put money in my account to pay the man. Paid for a full door replacement. I was worried that my next years premium would go up but it went down slightly. The following year it did but probably not related.
13 juli 2022
Review zonder uitnodiging
Policy worthless
Took a business assets policy out 7 years ago and now find when I need to claim as I am a mobile DJ that there is a reinstatement limit of 2 years on electronic equipment that was never disclosed by the insurance representative at the time of purchase - very disappointed that I have been paying nearly $2k per year for a policy that won't cover my assets for full replacement only second hand value.
9 september 2021
Review zonder uitnodiging
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