nur verschwindend wenige der Statistiken, die statista führt, sind mit dem basic account zugänglich - nahezu alle erfordern ein upgrade für sage und schreibe 199 Euro. Und dieses upgrade wird in ger... Toon meer
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Der Basisaccount ist meiner Meinung nach nutzlos. Habe meinen Account umgehend gelöscht. Warum sollte man einem Unternehmen kostenlos Daten zur Verfügung stellen, welches 149€ im Monat für ih... Toon meer
Bedrijf heeft geantwoord
Für den angebotenen Service ist der Preis nicht gerechtfertigt. Die vermeintlich kostenlose Version bietet überhaupt nichts. Man wir über ein Abomodell in die Falle gelockt, obwohl die zur Verfügung g... Toon meer
Bedrijf heeft geantwoord
Dank Statiska spare ich mir super viel Zeit bei meine Researches und schaffe diese in kürzester Zeit. Nicht nur wichtige Daten, die ich zur Untermauerung von Argumenten für Pitchdeckt benötige, sonder... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The data powerhouse was founded in Germany in 2007 and has about 1,000 employees at twelve office locations on four continents. Statista is a leading business intelligence portal which conducts international market and consumer studies as well as surveys and provides data on 80,000 topics from 170 different industries. The business model "data as a service" is unique with no direct competitors in the market.
Contactgegevens
Johannes-Brahms-Platz 1, 20355, Hamburg, Duitsland
- +49 (0)40 284841-0
- eu.support@statista.com
- statista.com
1,9
Slecht
294 reviews
Heeft 70% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
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Disingenuous business model. Avoid Starter Plan
All too similar experience to the 1-star reviews below... Charged over $500 (which was advertised as a monthly price by charged annually = misleading). Limited data and graphs on the Starter plan (more or less information that can be found on Google); any insight requires a massive price jump to a Corporate subscription. I'll own my mistake and make use of my plan as best I can. Hopefully, my recommendation is to avoid the Starter plan; there's minimal value for the cost.
I also imagine if you're a large corporate, you're better off commissioning your own primary research or purchasing specific secondary research reports. The Statista business model is disingenuous at best...
22 februari 2023
Review zonder uitnodiging
Antwoord van Statista
Hi Abdul,
Thank you for taking the time to leave us your feedback and we are sorry to hear about your negative experience with Statista.
Prior to purchase and throughout the Starter Account registration process it is made clear that the account is billed annually for a 12-month subscription period and that payment for the entire duration will take place at the beginning of the subscription.
Our account comparison page (https://www.statista.com/accounts/pa#accountOverview__table) allows customers to compare solutions and view a detailed breakdown of what is included in our different account types prior to purchase.
If you did not find what you were looking for, we’re happy to assist you in finding all the data that’s useful to you. We apologise for any inconvenience caused. If you would like to discuss this further, please contact us at account-management@statista.com.
Many thanks and kind regards,
Your Statista Team
All intelligence in one place
16 februari 2023
Review zonder uitnodiging
Antwoord van Statista
Hi,
Thank you for your feedback. We're glad to hear about your positive experience Statista and how you've been able to use it as a valuable resource!
Many thanks and kind regards,
Your Statista Team
I accidentally purchased a year's worth…
I accidentally purchased a year's worth of subscription (the price was advertised monthly initially)
Proceeded to ask for a refund in the next 2 days with no response. Luckily when I purchased the single account I got an email "You're finally getting started at Statista."- title which was from the customer relations team. I wrote an email to them and they replied back that they canceled my services from the next year 2024 and also mentioned that they can't refund me.
Paying 550+ USD I still don't have access to a lot of data which requires an enterprise upgrade.
Bad service! Bad business model! They should focus more for individuals.
7 februari 2023
Review zonder uitnodiging
Antwoord van Statista
Hi Sandor,
Thank you for taking the time to leave us your feedback and we are sorry to hear about your negative experience with Statista.
Prior to purchase and throughout the Starter Account registration process it is made clear that the account is billed annually for a 12-month subscription period and that payment for the entire duration will take place at the beginning of the subscription.
Due to the digital nature of our products, we cannot offer you a refund.
Please kindly note that the Statista products are for business-to-business use and we ask our clients to confirm that they are ordering the product for company or business use prior to submitting the payment details.
We apologise for the inconvenience caused. If you would like to discuss this further or require any assistance in searching for relevant data, please contact us at account-management@statista.com.
Best regards,
Your Statista Team
Great industry research
We are content creators that need to find relevant research to support our work. Statista has terrific content that supports us.
6 februari 2023
Review zonder uitnodiging
Antwoord van Statista
Hi Gail,
Thank you for your feedback. We're glad to hear about your positive experience Statista and how you've been able to use it as a valuable resource!
If you have any additional questions, please contact us at account-management@statista.com.
Many thanks and kind regards,
Your Statista Team
Ich habe im Jahr 2022 mit meiner…
Ich habe im Jahr 2022 mit meiner Kreditkarte ein Jahresabo gelöst. Ein Jahr später schickt mir Statista eine Rechnung per E-Mail für eine erneute Jahresmitgliedschaft, ich konnte nicht Mal mehr kündigen. Die Firma ist sehr unseriös und arbeitet mit einer Abofalle in den AGB. Werde die Firma in Zukunft meiden. Trotz Kontakt mit Mitarbeiter zeigt die Firma keinerlei Verständnis.
23 januari 2023
Review zonder uitnodiging
Antwoord van Statista
Lieber Herr Fritsche,
unsere AGBs sind außerordentlich transparent und sind jederzeit abrufbar, falls man die entsprechenden Dokumente, die man bei der Buchung erhalten hat, nicht mehr wiederfindet.
Auch während eines Buchungsvorgangs mit Kreditkarte weisen wir mehrfach auf unsere Kündigungsfristen und die Tatsache hin, dass sich die Laufzeit des Accounts um ein weiteres Jahr verlängert, wenn nicht spätestens 6 Wochen vor Ablauf des Accounts gekündigt wird. Leider wird häufig vergessen zu erwähnen, dass "man es einfach nicht gelesen hat".
Auch die Kündigung zum aktuellen Laufzeitende wurde unmittelbar entgegen genommen und bestätigt.
Trotzdem bedauern wir sehr, hier einen unseriösen Eindruck hinterlassen zu haben.
Mit freundlichen Grüßen
Ihr Statista Team
Easy to use
Easy to use and has lots of stats that don't exist in other places. Good that it always includes sources used.
17 januari 2023
Review zonder uitnodiging
Antwoord van Statista
Hi,
Thank you for your feedback. We're glad to hear about your positive experience Statista and how you've been able to use it as a valuable resource!
If you have any additional questions, please contact us at account-management@statista.com.
Many thanks and kind regards,
Your Statista Team
Customwr service, Data well organized and diversified
Data well organized and diversified. Also customer service was awesome, they replied and helped me very fast.
15 januari 2023
Review zonder uitnodiging
Antwoord van Statista
Hi Andrea,
Thank you for your feedback. We're glad to hear about your positive experience Statista and how you've been able to use it as a valuable resource!
Our aim is to provide the very best service for yourself we are always looking for ways to improve.
If you have any additional questions, please contact us at account-management@statista.com.
Many thanks and kind regards,
Your Statista Team
Readily available data with description…
Readily available data wit hdescription and context.
31 december 2022
Review zonder uitnodiging
Antwoord van Statista
Hi Pratyush,
Thank you for your feedback. We're glad to hear about your positive experience Statista and how you've been able to use it as a valuable resource!
Our aim is to provide the very best service for yourself we are always looking for ways to improve.
If you have any additional questions, please contact us at account-management@statista.com.
Many thanks and kind regards,
Your Statista Team
Scammers
Scammers. Misleading. You show a monthly price and then charged for an entire year. After 2 days I noticed that the information was useless, statistics are useless for my business. When I cancelled my subscription they notified me that no refunds will be issued. I was charged almost $500 for a useless platform. You should do better.
18 december 2022
Review zonder uitnodiging
Antwoord van Statista
Hi Jenny,
Thank you for taking the time to leave us your feedback and we are sorry to hear about your negative experience with Statista.
If your account was used to view premium statistics, we cannot refund your account. Due to the digital nature and immediate access to our products, we cannot offer refunds.
Our account comparison page (https://www.statista.com/accounts/pa#accountOverview__table) allows customers to compare solutions and view a detailed breakdown of what is included in our different account types prior to purchase.
We apologise for the inconvenience caused. If you would like to discuss your case further, please contact us at account-management@statista.com.
Best regards,
Your Statista Team
Einfach, schnell und verlässlich
Mit Statista ist es super einfach verlässliche Statistiken und umfangreiche Studien zu finden.
5 januari 2023
Review zonder uitnodiging
Antwoord van Statista
Lieber Herr Stempell,
wir möchten uns für Ihr positives Feedback bedanken.
Wir freuen uns sehr darüber, dass Sie mit unserem Service zufrieden sind.
Bei weiteren Fragen oder Anmerkungen melden Sie sich gerne unter kundenservice@statista.com.
Vielen Dank und freundliche Grüße
Ihr Statista-Team
Ich habe noch nie so eine schlechte…
Die Sperren dein account auf einmal wie Sie möchten, dann ist mann wieder gezwungen die anzurufen und bitten um freischalten etc.
Rausgeschmissenes Geld, wenn Sie sich bisschen mehr Zeit nehmen bei Recherchen dann finden Sie die gleichen Statistiken wie bei denn.
Antwort an Statista:
Wie bitte??? Ich habe Sie Kontaktiert??? Wenn Sie grundlos meinen ACC Sperren zwingen Sie Quasi denn Kundensupport zu Kontaktieren und das nennen Sie dann Parallel Kontakt oder was???.
2. Ich habe 14 Tage Zeit um meine Rechnung zu begleichen und SIE Sperren meinen ACC vor 14 Tage und das nennen Sie AGB oder was???.
Einfach nur Schrecklich mit euch, so eine Seite aber so Schlechte Mitarbeiter die auch noch so einen Unsinn Schreiben hier rein, echt.
21 december 2022
Review zonder uitnodiging
Antwoord van Statista
Lieber Herr Adman,
vielen Dank für Ihr Feedback. Es ist richtig, dass wir uns gemäß unserer AGB das Recht vorbehalten, Zugänge bei nicht gezahlten Rechnungen sperren zu dürfen. Vielen Dank, dass Sie uns auch parallel per E-Mail an kundenservice@statista.com kontaktiert haben, um eine Lösung zu finden.
Mit freundliche Grüßen
Ihr Statista-Team
It was very helpful
15 december 2022
Review zonder uitnodiging
Antwoord van Statista
Hi Natasha,
Thank you for your feedback. We're glad to hear about your positive experience Statista and how you've been able to use it as a valuable resource!
Many thanks and kind regards,
Your Statista Team
If you have money to burn...
Like others, we didn't understand fully the message that the billing is for the whole year at once. They quote a number per month which is redundant as you can't pay by month. As much as they say it is well communicated, they have a duty of care to ensure purchasers know the terms of their purchase. The statistics available are not good enough to warrant this price and terms of the contract. Customer service is very "computer says "no"". Wouldn't recommend.
5 december 2022
Review zonder uitnodiging
Antwoord van Statista
Hi Emily,
Thank you for taking the time to leave us your feedback and we are sorry to hear about your negative experience with Statista.
Prior to purchase and throughout the Single Account registration process it is made clear that the account is billed annually for a 12-month subscription period and that payment for the entire duration will take place at the beginning of the subscription.
We apologise for the inconvenience caused. If you would like to discuss your case further, please contact us at account-management@statista.com.
Kind regards,
Your Statista Team.
Horrendous experience! Scammed by this site
I was charged for a year rather than a month, I don't have access to data I saw when in free mode u less I update to premium which I do not want to do. Called the customer service severally but got no answer. I want a refund as the site isn't useful for me if I don't upgrade to premium and I also want to take my card details off to prevent further direct debits in future but I have not been able to. I am really stressed and in a financial fix as a result of the craftiness of this site and the huge debit I got. Not a pleasant experience at all.
28 november 2022
Review zonder uitnodiging
Antwoord van Statista
Hi Yejide,
Thank you for taking the time to leave us your feedback and we are sorry to hear about your negative experience with Statista.
Prior to purchase and throughout the Single Account registration process it is made clear that the account is billed annually for a 12-month subscription period and that payment for the entire duration will take place at the beginning of the subscription.
Due to the digital nature of our products, we generally cannot offer you a refund. Our account comparison page (https://www.statista.com/accounts/pa#accountOverview__table) allows customers to compare solutions and view a detailed breakdown of what is included in our different account types prior to purchase.
We apologise for the inconvenience caused. If you would like to discuss this further or require any assistance in searching for relevant data, please contact us at account-management@statista.com.
Best regards,
Your Statista Team
J'ai tjrs eu envie de prendre un compte…
J'ai tjrs eu envie de prendre un compte statista. J'ai fantasmé pendant des années le bénéfice qui en découlerait. Grossière erreur. L'offre pro indiv n'a pas où peu d'intérêt. Je rejoins les commentaires du dessous : embarquer les clients sur un abo d'un an, ça donne vraiment l'impression d'être pris pour un dindon.
Autrement dit : ne prenez pas de compte indiv vous le regretterez.
29 november 2022
Review zonder uitnodiging
Useless, no add value and to expensive
They say monthly and you pay one year ahead and no way to get a refund… the starter plan is a useless value.
24 november 2022
Review zonder uitnodiging
Antwoord van Statista
Hi Jacob,
Thank you for taking the time to leave us your feedback and we are sorry to hear about your negative experience with Statista.
Prior to purchase and throughout the Single Account registration process it is made clear that the account is billed annually for a 12-month subscription period and that payment for the entire duration will take place at the beginning of the subscription.
Due to the digital nature of our products, we cannot offer you a refund. Our account comparison page (https://www.statista.com/accounts/pa#accountOverview__table) allows customers to compare solutions and view a detailed breakdown of what is included in our different account types prior to purchase.
We apologise for the inconvenience caused. If you would like to discuss this further or require any assistance in searching for relevant data, please contact us at account-management@statista.com.
Best regards,
Your Statista Team
This is scam why would you not allow…
This is scam why would you not allow cancelation after a day of using your not so helpful site. Why would you charge 1 whole year of subscription?! Your site isn't even helpful as all the information are confidential unless otherwise we upgrade the subscription to a very hefty fee? Disgusting!
21 november 2022
Review zonder uitnodiging
Antwoord van Statista
Hi Alice,
Thank you for taking the time to leave us your feedback and we are sorry to hear about your negative experience with Statista.
Prior to purchase and throughout the Single Account registration process it is made clear that the account is billed annually for a 12-month subscription period and that payment for the entire duration will take place at the beginning of the subscription.
Due to the digital nature of our products, we cannot offer you a refund.
Our account comparison page (https://www.statista.com/accounts/pa#accountOverview__table) allows customers to compare solutions and view a detailed breakdown of what is included in our different account types prior to purchase.
We apologise for the inconvenience caused. If you would like to discuss your case further, please contact us at account-management@statista.com.
Best regards,
Your Statista Team
This is really not a good source for info.
When searching in the free version, it showed us results that we thought might be interesting. When we paid, we discovered the reports mentioned were just not there. We contacted the customer service, they looked together with us, they had to admit it didn't exist. In the search, we download 2 "premium reports", which turned out to be 2 one pagers with 1 graph on them.
We requested a refund after half an hour of searching, but we didn't get it. There was a proposal for a bit of discount but we don't want the service. So we ended up paying but never using it.
This is really one of the worst customer AND product experiences ever. Defo not worth the try, you'll be scammed.
23 november 2022
Review zonder uitnodiging
Antwoord van Statista
Hi Carl,
Thank you for taking the time to leave us your feedback and we are sorry to hear about your negative experience with Statista.
If your account was used to view premium statistics, we cannot refund your account. Our company is also partners with other data providers and when our customers view their information, we also have to pay for this viewing.
We have spoken internally and it seems like we tried to come to an agreement, however, we never heard back from you. If you would like to discuss your case further, please contact us at account-management@statista.com.
Many thanks and kind regards,
Your Statista Team
I have just now completed my book manuscript
I have just now completed the manuscript of a book, "Global Meets Digital", which has dozens of data sources citing Statista. Statista is the best source for data on all kinds of business and industry issues.
11 november 2022
Review zonder uitnodiging
Antwoord van Statista
Hi,
Thank you for your feedback. We're glad to hear about your positive experience Statista and how you've been able to use it as a valuable resource!
If you have any additional questions, please contact us at account-management@statista.com.
Many thanks and kind regards,
Your Statista Team
Das Team war sehr zuvorkommend!
Das Team war sehr zuvorkommend und hilfsbereit! Meine Anfrage wurde rasch beantwortet. Vielen Dank an das Team für die Unterstützung!
3 november 2022
Review zonder uitnodiging
Antwoord van Statista
Liebe Frau Krösswang,
wir möchten uns für Ihr positives Feedback bedanken.
Wir freuen uns sehr darüber, dass Sie mit unserem Service zufrieden sind.
Bei weiteren Fragen oder Anmerkungen melden Sie sich gerne unter kundenservice@statista.com.
Vielen Dank und freundliche Grüße,
Ihr Statista-Team
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