Sapphire Resorts Reviews 127

Scam Alert: They literally told me to stop emailing them for help.

This "membership" is a financial nightmare. Our experience has been awful from the very start. We have owned this for years and have only been able to actually use it three times. Every time we try to book, there’s nothing available, yet they still have the nerve to hit us with bills for ever-increasing maintenance fees. The customer service is even worse than the product. I’ve tried to have a human conversation about cancelling because the service is a joke, and their response was basically: "We're sending you to collections, stop emailing us, and pay up." They literally told me they would stop responding to my emails because I’m asking for a way out of this trap. They are all smiles when they're taking your credit card, but the second you realise the "product" is a scam, they turn into debt collectors and ghost you. Save your money and your sanity: stay far away from these people!

This was one of the most misleading and uncomfortable sales experiences I’ve had. The entire Sapphire timeshare presentation felt like a high-pressure pitch built on promises that didn’t hold up.

The “gifts” used to get you in the room largely don’t materialize, or come with so many restrictions they’re essentially worthless. What’s advertised upfront is not what you actually receive.

The presenter was condescending and talked down to attendees, and the closing staff came across as insincere—shifting their tone and persona depending on who they were speaking to in an obvious attempt to manipulate the sale.

On top of that, there’s heavy pressure to commit immediately, with little transparency around the real costs, limitations, or long-term obligations.

Overall, the experience felt deceptive and unprofessional. I would strongly recommend avoiding Sapphire timeshare presentations tied to RCI properties.

Sapphire Resorts is a total scam! I was lied to and pressured to make this purchase by the salespeople at Sapphire Resorts. Their sales reps made false claims about the benefits, and I was pressured into making a quick decision. Since I made the purchase, there have been fees that I was not expecting, and I was given misleading information about the benefits of this timeshare. I feel that I was completely taken advantage of by this company. To make all of this worse, Sapphire withdrew money from my account without authorization! Every attempt to cancel has been met with rudeness or has been ignored. Stay as far away from Sapphire as you can!

Our experience with Sapphire Resorts was extremely disappointing and frustrating. From the very beginning, the sales process was high-pressure and uncomfortable. We told them MULTIPLE times that we were not interested in purchasing, yet we were repeatedly pushed to continue the conversation and were not allowed to leave without speaking to yet another salesperson.
The salesperson fed us what we now know were misleading claims—promising deeply discounted cruises and week-long trips for as little as $399. It sounded appealing in the moment, especially since my husband was planning for retirement and hoped to travel more. However, after taking a closer look, the reality is very different.
Between the monthly fees and the actual costs of booking these trips, it would end up being significantly more expensive than simply planning and booking vacations on our own. What was presented as a great deal turned out to be anything but.
Overall, the experience felt deceptive and overwhelming. We left feeling pressured, and now feel misled, and frustrated. I would strongly caution others to do thorough research and think carefully before committing—this is a scam.

My experience with Sapphire Resorts has been nothing but awful! I was lied to and pressured from the very beginning of this process. I was told there were no maintenance fees, and the only fee would be for the mortgage. That was a lie. The maintenance fees continue to increase, which is causing nothing but problems. There is never anything available to use for vacations. I have contacted Sapphire directly about exiting this membership, and I am either ignored or met with suggestions that will not help me reach the resolution of closing my membership. Take this as your warning to stay away and to not do business with Sapphire Resorts.

A scam, AVOID AT ALL COSTS!
I am disgusted by the lack of integrity from this company. If I could give them 0 stars, I would!! When we signed up, we were fed a list of "benefits" and "guarantees" that turned out to be nothing more than a sales tactic. They didn’t tell us the total amount financed, what our monthly payments would actually be, or how the points system even worked. Not a single promise made to us has been fulfilled, and there are zero options to exit this contract; it is a total waste of money that we cannot use member services gives no solutions, just excuses.

Having a timeshare with Sapphire Resorts has been a terrible experience for us! We were victims of a high pressure sale presentation that was an absolute scam. We were basically held hostage until we agreed to move forward with the purchase. There have been nothing but fees on top of fees, which is adding lots of financial stress. We have been trying to come to some type of agreement with Sapphire for years to help us to get out of this, and they refuse to help us. All they ever offer is for us to pay $2,000 to them, or to pay it off and then sell it to someone else. We don’t think either of those are reasonable options. We have continued to make payments in hopes they would work with us to get out of this, and they continue to refuse. We feel extremely misled by Sapphire, and we caution anyone interested in associating with them not to do so.

We’re writing to expose Sapphire Resorts for their shady business practices. We have yet to be able to use their supposed “vacation club,” even once, because it is purposefully designed to be complicated and impossible. When we were sold on this, we were informed once the loan was paid in full, we’d owe nothing–come to find out, we have yearly “membership dues” just for being in the timeshare! On top of that, they increase year after year. We asked that we cancel our timeshare and membership, but Sapphire maintains a position of “you signed a lifetime contract,” which is absurd. We signed a contract for a product we thought we would be able to use. It was blatantly and wholly misrepresented to us, and they need to cancel our contract and refund us entirely. It’s absolutely ridiculous.

I am so fed up with this company. I have been trying to get out of my timeshare for a couple of years now, with no real results or solutions. Now, whenever I reach out to Member Services, I am told that “due to the high volume of member requests, we are unable to respond to further demands for cancellation.” It is extremely frustrating that they will not respond to my requests, and clearly, they are getting a lot of other requests, considering they are saying they will no longer be able to respond to us. This entire thing has been a nightmare. We can never book anything! Take it from me, do not fall for this scam!

I was promised much better availability than what I've experienced, and the increase in fees is unacceptable. I have fully paid off my account and wish to close it, but the company is refusing my request. Member Services won't respond to our attempts to contact them, insisting on proof of a medical or financial hardship to cancel a membership that is already paid in full.

HELP HELP
Has anyone tried to leave them or not pay for their stupid loan? Never used the service! Looks like need to get an attorney for this? What happens if you don’t pay the loan? Yes its hitting my credit now? But for how long??? Those ppl don’t even help you! I’ll be paying my them a visit to Sedona! On top of the we have maintained fees like WTF???

My husband and I fell victim to deceptive sales tactics from this timeshare company during a vulnerable time in our lives. Despite making it clear that our financial situation was uncertain due to my husband’s illness, we were pressured into buying with promises of easy access to local properties in California. That promise turned out to be an outright lie, as availability was nearly nonexistent. The heartbreak didn’t stop there. They tricked me into an expensive $6,000 upgrade, claiming it would solve the issues and include a promised vacation, which never materialized. Instead, I was hit with even more restrictions and skyrocketing maintenance fees that were never disclosed initially. The emotional and financial toll this has taken is devastating. With my husband’s declining health, the timeshare has only added stress and debt, offering none of the benefits we were promised. I feel utterly deceived and betrayed. We have tried to reach out to the timeshare to share this information and try to get help, but they refused to help. Please, if you’re considering a timeshare, think twice. This has been one of the worst decisions of our lives.

Sapphire Resorts SCAM!

We have paid our loan balance with Sapphire Resorts off entirely, despite their lies. They try to sell it under anything but the name “timeshare,” but don’t be fooled–it absolutely is a timeshare. We’re on a fixed income, and they still insist that we pay their increasing membership fees year after year, because we’re “lifetime members.”

When you stop paying for a membership, you are typically no longer a member of whatever club you are paying for. With Netflix, you lose your subscription. With Sapphire, you receive spam messages and pathetic, desperate grabs for money. They don’t seem to understand that we no longer want to be a part of their little club and are insistent that we continue paying those fees. We are insistent that our membership should be close and cancelled. Do not do business with Sapphire–they are a complete SCAM.

Wayne & Barb

Location location location wow right in the heart of the strip the condo was clean with all the right stuff kitchen etc the pool was not flashy but we were not there to swim overall great experience R. Webber

I paid for the whole membership, but I can't actually cancel it. Their rules say I can only sell it or give it away, and honestly, nobody wants it! The annual fees are getting ridiculous. They cost more than a normal vacation now, and that's before dealing with all their restrictions.

I attended this presentation because I was genuinely interested and had seriously considered signing up. However, I do not make financial or contractual decisions under pressure. I prefer to research independently and make informed choices.
I remained for the entire presentation and was respectful throughout. It was concerning when it was stated that the door was locked, which immediately created an uncomfortable atmosphere.
When the presentation concluded, I clearly and politely stated multiple times that I would not be signing up that day. I am currently several states away from home and was not in a position to commit to anything. Despite my clear and repeated refusal, three separate representatives continued to pressure me.
The final representative, Oscar, spent approximately 30 minutes attempting to push me into signing. He repeatedly interrupted me, would not allow me to complete a sentence, and ignored my repeated “no.” His behavior was not persuasive — it was aggressive and dismissive. When I firmly declined yet again, his demeanor shifted noticeably and became hostile. Another gentleman, who had previously been extremely courteous, also changed his tone. As I walked away, I was berated.
This was not a professional sales environment. It was high-pressure, intimidating, and inappropriate. No prospective customer should be made to feel cornered, talked over, or verbally confronted for declining a service. If this is the standard approach to gaining clients, it raises serious concerns about the organization’s overall practices.
I left feeling uncomfortable, disrespected, and deeply disappointed.

Despite having paid the full membership fee, my request to Member Services to cancel my membership has been ignored. I have now emailed them twice with no response.

The experience has been terrible, particularly because we paid the full amount upfront. Member Services was extremely unhelpful, and the company has been completely uncooperative. They exhibit a clear lack of concern, especially considering the minimal value we've received for the significant amount of money they have taken.

Sapphire is an extremely unethical company. Despite paying our ownership in full, we are now expected to pay annual maintenance fees indefinitely, even though we will never use the service. They absolutely refuse to cooperate with us and allow us to close this account.We strongly advise everyone to avoid this company.

We have fully satisfied our loan obligation, and our membership balance/loan is paid in full. Despite their claims of ease-of-use and investment value, this is far from the truth. Even though we paid the full amount for something that yielded no return, the company is now demanding a $2000 fee to close the account. This demonstrates a complete lack of concern for their customers. They are merely people who pretend to be ethical while trying to persuade you of the product's value or push an upsell. Potential customers should definitely stay away! They are unwilling to waive the $2000 termination fee, even for a loyal customer who wishes to sever ties.