A huge thank you to Liz, Macey, Sam and the team for all their hard work when dealing with the sale of our house and simultaneous purchase of our new property. We cannot fault the service they pr... Toon meer
Bedrijf heeft geantwoord
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We are absolutely thrilled with the service from Step Legal. Every single person we spoke to on the phone was completely up to speed with our case, which made the whole process stress-free. We orig... Toon meer
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I had rang around several solicitors before speaking with Shabana she instantly put me at ease. When we had our first face to face meeting I was quite nervous however, Shabana went through everyth... Toon meer
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I have used Step Legal for both my husbands probate and my Power of attorney plus new will. Shabana dealt with all of this in a very sensitive way , and explained each procedure step by step . All... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
If you have been involved in an accident and have suffered from a personal injury, or have have received negligent treatment from a Medical professional then contact our expert solicitors to make a claim for compensation. We deal with all sorts of accident claims from Road Traffic accidents, Workplace accidents and Public liability. Our specialist solicitors are also able to assist you if you are considering buying or selling a property. Feel free to contact us for further information.
Contactgegevens
213 Nantwich Road Crewe, CW2 6DA, Cheshire, Verenigd Koninkrijk
- 01270254064
- enquiries@steplegal.co.uk
- steplegal.co.uk
4,9
Uitstekend
542 reviews
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Regularly use step legal for my…
Regularly use step legal for my property transations. A lovely and personable team. Look forward to using them again the future :)
6 maart 2025
Antwoord van Step Legal Solicitors
Dear Rukhsana
Thank you for your 5-star review! We’re overjoyed to hear that you’d use Step Legal again—it means a lot.
Client trust and satisfaction are at the heart of what we do, and your endorsement inspires us to keep our standards high!
Best wishes,
Customer Experience Team
A great team
Our experience was great. I would definitely use step legal again, if we were to buy another house. They pushed the sale along for us as best as they could, it was a longer process than expected due to the sellers solicitors taking so long, but lauren and her team kept on at them for us, to get the sale done.
28 maart 2025
Antwoord van Step Legal Solicitors
Dear Ade
Thank you for taking the time to leave such kind words and to award our team with 5 Stars!
We're thrilled to hear that your experience was great and that you would definitely instruct us again. Our teams are committed to providing clear, compassionate and client-focused service. It's incredibly rewarding to know we've achieved that for you.
We truly appreciate you taking the time to share this feedback and will be delighted to assist you and all that you intend to use our firm again in the future.
Best wishes,
Customer Experience Team
All went smoothly and efficiently.
4 april 2025
Review zonder uitnodiging
Antwoord van Step Legal Solicitors
Dear Bess
Thank you for taking the time to leave a feedback and to award us with 5 stars! We are delighted that everything went smoothly and efficiently for you.
We look forward to being of service again if the need for our services arise for you.
Best wishes,
Customer Support Team
Honestly the best experience!
Honestly the best experience I could ask for. Lauren and the team went above and beyond….if you are looking for a conveyancer, LOOK NOT FURTHER!
19 februari 2025
Antwoord van Step Legal Solicitors
Dear Nathaniel
Thank you for taking the time to leave a feedback and to award us with 5 Stars!
We are delighted to hear that our team went 'above and beyond'! Your comments will no doubt motivate them to do even better as our main aim is the satisfaction of our clients.
Thank you for placing your trust in Step legal and we look forward to being of service to you in the future.
Best wishes,
Customer Experience Team
Sale of property
Very helpful all the way through my sale of property kept me informed and updated. Staff very helpful and polite
17 maart 2025
Antwoord van Step Legal Solicitors
Good morning
Thank you for taking the time to leave a feedback and to award us with 5 stars! We are delighted that the team were helpful and that you were kept informed and updated. We are pleased that you have found our team helpful and polite. We thank you again for your recommendation and look forward to being of service again.
Best wishes,
Customer Support Team
Antwoord van Step Legal Solicitors
Dear Ryan
Thank you for taking the time to leave a feedback and to award us with 5 stars! We are delighted that you found our team professional and reliable.
Best wishes,
Customer Support Team
Antwoord van Step Legal Solicitors
Dear Graham
Thank you for taking the time to award us with 5 stars! We are honored to be of service to you.
Best wishes,
Customer Experience Team
Excellent Service
StepLegal handled my property purchase. I'm a FTB and I have felt in very good hands with them throughout this whole process. They were entirely professional, supportive and thorough. Particular shout-outs to Lauren (who handled my case), Laura, Rachel but also the rest of their team who kept me updated, and answered my numerous questions. Couldn't recommend them enough!
26 maart 2025
Review zonder uitnodiging
Antwoord van Step Legal Solicitors
Good morning
Thank you so much for your fantastic 5-star review! We’re thrilled to hear about your positive experience with Step Legal. Providing exceptional service is our top priority, and feedback like yours motivates us to keep delivering the best for our clients.
It was a pleasure assisting you, and we truly appreciate you taking the time to share your kind words and mentioning our team members Lauren, Laura and Rachel. If you ever need further legal support, we’d be delighted to help again.
Best wishes,
Customer Experience Team
A Breath of Fresh Air.
It was a while since we had bought and sold a property and the estate agent recommended Step Legal.
From the onset, we were not disappointed.
We received emails straight away to complete and as we are of the older generation very poor with technology. When we rang their office, our call was answered very quickly and we were guided through what steps we needed to take.
How lovely is that in today's world of getting left hanging on the end of the phone for hours and hours.
We have spoken to various members of the Step Legal team at Festival Park.
Each was so polite, informative and a breath of fresh air.
Initially we dealt with Adam Hussain, that sale fell through and we then dealt with Jasmine Ellis.
Both members of the Step Legal team, a total asset to the company.
We would not hesitate to recommend this company and will definitely use them again.
Thank you all so much.
Carl and Niccola Bailey
20 maart 2025
Review zonder uitnodiging
Antwoord van Step Legal Solicitors
Dear Carl and Niccola
Thank you for taking the time to leave such kind words and to award our team with 5 Stars!
We're thrilled to hear that your experience felt like a 'breath of fresh air'- that's exactly the impression we strive to make. Our teams are committed to providing clear, compassionate and client-focused service. It's incredibly rewarding to know we've achieved that for you. Both Adam and Jasmine have expressed delight after reading your review and thank you personally for your kind words.
We truly appreciate you taking the time to share this feedback and will be delighted to assist you and all that you recommend.
Best wishes,
Customer Experience Team
Very good service and communication
Very good service and communication, got the job done as quick as possible, friendly staff, would highly recommend.
20 februari 2025
Antwoord van Step Legal Solicitors
Dear Paul
Thank you for taking the time to leave a feedback and to award us with 5 stars! We are delighted that you experienced good communication and service. We are pleased that you have found our team friendly and quick. We thank you again for your recommendation and look forward to being of service again.
Best wishes,
Customer Support Team
Step Legal were absolutely fantastic…
Step Legal were absolutely fantastic with my conveyancing. Highly attentive staff, quick to respond to queries and not hesitant to pick up the phone and get the process moving! I would highly recommend them for any legal needs and will use them again in future if I am in need of legal work. Thank you Lauren and team for all of your help.
28 februari 2025
Antwoord van Step Legal Solicitors
Dear Sparsh
Thank you for taking the time to leave a feedback and to award us with 5 Stars!
We are delighted to hear that Lauren and her team were fantastic, highly attentive and quick to respond! We will certainly pass your review on to Lauren. Your comments will no doubt motivate them to do even better as our main aim is the satisfaction of our clients.
Thank you for placing your trust in Step legal and we look forward to being of service to you in the future.
Best wishes,
Customer Experience Team
Seemed organised though slow…..
Seemed to organise the paperwork though felt we needed to keep pushing them to get the sale completed with them blaming purchasers solicitors
12 februari 2025
Antwoord van Step Legal Solicitors
Dear Ian
Thank you for taking the time to share your experience with us.
We truly appreciate your honest feedback and are sorry to hear that you felt the need to push to get the sale completed. This is certainly not the level of service we aim to provide, and we sincerely apologise for any frustration this may have caused.
Your comments have been shared with our team, and we’re taking steps to improve our processes to ensure a smoother and more efficient experience for our customers in the future. We value your input and are committed to learning from this to serve you better. If you can please send your details to enquiries@steplegal.co.uk marked for Customer Experience Team we can look into this for you in detail and respond to you personally.
If there’s anything more we can do to address your concerns or improve your experience, please don’t hesitate to reach out. We’re here to help and want to ensure you feel fully supported.
Thank you again for your feedback—it’s invaluable in helping us grow and improve.
Best wishes,
Customer Experience Team
Great Communication
Vicky and her team always kept me up to date with how things were progressing, resulting in a very smooth, stress free sale of a property at a very competitive price! There was no change in costs from the original quoted value!
12 februari 2025
Antwoord van Step Legal Solicitors
Dear Mr Laney
Thank you for taking the time to leave a feedback and to award us with 5 Stars!
We are delighted to hear that Vicky and her team always kept you up to date resulting in a smooth stress free sale at a competitive price! We will certainly pass your review on to Vicky.
Thank you for placing your trust in Step legal and we look forward to being of service to you in the future.
Best wishes,
Customer Experience Team
Great team
The team were very helpful in providing me with services to help sell my property. They communicated frequently to let me know where we were in the process and any information I needed to provide. I would highly recommend them and would use them again in the future.
15 februari 2025
Antwoord van Step Legal Solicitors
Dear Daniel
Thank you for taking the time to post a 5 star review! Your feedback is important to us and also helps motivate our team to excel in customer service.
Thank you for your recommendation.
Best wishes,
Customer Experience Team
Could not fault the service provided…
Could not fault the service provided with excellent email and phone contact to keep me informed, and guide me through the process.
14 februari 2025
Review zonder uitnodiging
Antwoord van Step Legal Solicitors
Dear Brian
Thank you for taking the time to leave a review and awarding us with 5 Stars!
Best wishes,
Customer Experience Team
Great Solicitors
Great Solicitors.
Lauren kept us informed every step of the way. She chased continuously to make sure we got everything sorted before our mortgage offer expired.
So grateful
14 februari 2025
Review zonder uitnodiging
Antwoord van Step Legal Solicitors
Dear Megan
Thank you for taking the time to post a feedback and to award our team with 5 Stars!
We are delighted that you received excellent service from Lauren and you were kept informed every step of the way!
Best wishes,
Customer Experience Team
House Purchase
Lauren and Rachel put in a lot of hard and detailed work to get our house purchase over the line. We would've liked to have some more updates on the overall process without having to ask or chase them, but overall did a fantastic job and we'd definitely use Step Legal again.
31 januari 2025
Antwoord van Step Legal Solicitors
Dear Elliot
Thank you so much for taking the time to leave us a review. We appreciate your feedback and are glad to hear that you had a positive experience overall.
We understand your comment regarding more updates. We are always striving to improve our communication process, and your input is incredibly valuable in helping us do better. Moving forward, our teams will ensure to keep our clients informed at every step.
If there is anything else we can do to enhance your experience, please do not hesitate to let us know. We Are committed to providing our clients best service possible and truly value your trust in us.
Thank you for your feedback-it helps us grow to serve our clients better.
Best wishes,
Customer Experience Team
Brilliant work
Vicky , Olivia, Izabelle, Rachel, Jasmine and the team at Steplegal were great helping with the purchase of my first home . Communication was effective .Advice was clear and concise . My instructions were also listened to. Brilliant work .
29 januari 2025
Antwoord van Step Legal Solicitors
Dear Adebola
Thank you so much for your 5 star review! We are thrilled to hear about your positive experience with our team especially Vicky, Olivia, Izabelle, Rachel and Jasmine. Your feedback is highly appreciated and will help us to improve our ability to serve our clients.
We look forward to being of service to you again.
Best wishes,
Customer Experience Team
Selling and purchasing
Absolutely the best team ever. Sorted everything out smoothly from start to finish over the past six months and actually deserve 5+ stars.
13 januari 2025
Antwoord van Step Legal Solicitors
Dear Eija
Thank you for your feedback and the award of 5 Stars! We are delighted that you have described our team as the 'best team ever'. We are so happy that you feel that we deserve 5+ stars!
We look forward to being of service to you and all that you recommend.
Best wishes,
Customer Experience Team
Great value for my time
Great value for my time, always a pleasant attitude, consistency in solving any problem that came up in the process and explaining all issues promptly.
14 januari 2025
Antwoord van Step Legal Solicitors
Dear Gemil
Thank you for taking the time to post a 5 star review! Your feedback is important to us and also helps motivate our team to excel in customer service.
Best wishes,
Customer Experience Team
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