Problem with dripping tap. Contacted Clearwater for replacement cartridge. Chloe was excellent - next day delivery of cartridges & a video to run through how to change. Unfortunately we ran into probl... Toon meer
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Lees wat reviewers zeggen
Bought a tap and it works perfectly and looks great – exactly what I wanted. Unfortunately I lost the instructions in the chaos of a new kitchen install, so I contacted support to ask for another... Toon meer
Fantastic! Top quality products, and a customer care team who actually seem to care! The companies response to a query was second to none, very prompt, and very supportive. Top notch perfor... Toon meer
Prompt delivery of valves ordered. My queries about fitting the valves were promptly answered and full explanation and video sent. Thumbs up to this friendly and professional team.
Bedrijfsgegevens
Geschreven door het bedrijf
Established in 2000, Clearwater is a UK Design house with a passion for all things Sinks and Taps! Our products are designed in-house by our passionate and driven design team and produced with our core fundamentals at heart :Form, Functionality , Longevity, Serviceability and most importantly Innovation. For customer confidence in our products we offer industry leading warranties up to a Lifetime! Such is the confidence we have in our products. Just as important to us, is our customer service experience and we are proud to boast a class-leading service. As a company choice is very important our sink collection boasts the broadest choice with four material choices; Stainless Steel, Ceramic, Quartz Granite and Cast Iron and within these groups we offer a multitude of designs. We also offer the widest colour choices in both Ceramic and Quartz Granite sinks and now offer PVD warm steel finishes within our steel sink programme. With the choice available we know we can fulfil almost any sink request that is desired. Our tap ranges are a particular source of pride as we have specialised in the widest choice of styles and functions from Kettle, filter and Sensor functions as well as our unique Twist & Spray options with a wide choice of colour pallets including PVD and Nano finishes that will last the test of time!
Contactgegevens
sterling, GL20 8SL, Tewkesbury, Verenigd Koninkrijk
- 01684299555
- dan@sterling.eu.com
- sterling.eu.com
4,9
Uitstekend
146 reviews
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Had the pleasure to contact the Sink Tech Team
Had the pleasure to contact the Sink Tech Team and their customer service and support was exceptional! I dealt with Amber who should be commended for her responsiveness and attention to detail. Highly recommend
5 oktober 2026
Review zonder uitnodiging
Antwoord van Clearwater Products T/as Sterling
Thank you for sharing your experience. We’re delighted to hear that our Sink Tech Team provided exceptional support. Amber will be thrilled to know her responsiveness and attention to detail made such a positive impact. We truly appreciate your recommendation and are always here to help whenever you need us.
Great aftercare service from Chloe
Great aftercare service from Chloe in customer service we noticed a leak underneath the sink and narrowed it down to the kettle Unit. I rang spoke to Chloe and she arranged another one to be sent out to me no problems at all after identifying my tap. (because I couldn't remember which one I had).
Thanks again. Vicky
1 oktober 2026
Review zonder uitnodiging
Antwoord van Clearwater Products T/as Sterling
Thank you for sharing your feedback, Vicky. We’re delighted to hear that Chloe was able to support you so quickly after you discovered the leak and that she arranged a replacement kettle unit without any hassle. We’re also glad she could identify your tap for you and make the process straightforward from start to finish.
We really appreciate your kind words and thank you for choosing Clearwater.
Excellent customer service honouring warranty after 3 years
Tap leaked after 3 years and company had no problem honouring their warranty and immediately dispatched a replacement spout which solved the leak completely. Great product and well recommended - great customer service.
30 september 2026
Review zonder uitnodiging
Antwoord van Clearwater Products T/as Sterling
Thank you for sharing your experience. We’re very pleased to hear that our team were able to honour your warranty and get a replacement spout sent out straight away, especially after three years of use. It’s great to know the new part resolved the leak completely and that you’re happy with both the product and the service received.
We truly appreciate your recommendation and thank you for choosing Clearwater.
The after care service is superb had a…
The after care service is superb had a slight problem with my tap dealt with a woman called chloe she sorted everything out and sent me out a new tap within a couple of days. Would highly recommend this company.
22 september 2026
Review zonder uitnodiging
Antwoord van Clearwater Products T/as Sterling
Thank you so much for your kind feedback. We’re delighted to hear that our after‑care team were able to help and that Chloe quickly resolved the issue for you. It’s great to know your replacement tap arrived within a couple of days and that you’re happy with the service received.
We truly appreciate your recommendation and thank you for choosing Clearwater.
So pleased with the response after…
So pleased with the response after reporting that our sink was presenting with damage ...full replacement...thank you 😀
29 september 2026
Review zonder uitnodiging
Antwoord van Clearwater Products T/as Sterling
Thank you for sharing your feedback. We’re so pleased to hear that our team were able to help and arrange a full replacement for your sink after you reported the damage. Knowing you’re happy with the outcome means a great deal to us.
Thank you again for choosing Clearwater.
Customer service
I called customer services and spoke to amber Ingram back in august about a tap that was purchased three years ago. To ask about getting a replacement spout as mine had a hairpin hole in it . Rather than trying to sell me a new one as many other companies would do she asked for a couple of photos and replaced the spout without any fuss ..great customer service and great company to deal with.
24 augustus 2026
Review zonder uitnodiging
Antwoord van Clearwater Products T/as Sterling
Thank you for taking the time to share your experience. We’re delighted to hear that Amber was able to help with your tap and arrange a replacement spout so smoothly, especially after three years of use. It’s great to know her quick support and clear communication made the process easy for you.
We truly appreciate your kind words and are pleased to hear you rate our customer service so highly. Thank you for choosing Clearwater.
I have been dealing with Dan Boulton…
I have been dealing with Dan Boulton from Sterling now for at least 15 years, anytime I need support with anything he's there with the answer, very helpful and knowledgeable. Sterling as a company have always given us great service and Dan is at the forefront of this.
Well done!
23 september 2026
Review zonder uitnodiging
Antwoord van Clearwater Products T/as Sterling
Thank you so much for your review. Knowing you’ve trusted Dan and Sterling for more than 15 years is incredibly rewarding. Dan’s dedication and expertise are a huge part of what we aim to deliver every day, and your recognition means a lot to the whole team. Thank you for your continued support.
very responsive to my support queries, quick shipping
Alex was very responsive to my queries on replacing a failed hot water tap heater (Clearwater CWT124T).
Alex asked for pictures of the original unit and its tap connections for to ensure the correct fittings/ were included and delivery was very prompt.
I had an old version of the hoses and a first version of the heater unit but Alex even went above and beyond by shipping out some convertors/reducers to ensure it all worked. Very pleased !
5 september 2026
Review zonder uitnodiging
Antwoord van Clearwater Products T/as Sterling
Thank you for taking the time to share your experience. We’re very happy to hear that Alex was able to quickly support you with your hot water tap heater replacement and ensure the correct parts were sent out.
Providing the extra convertors to suit your older hoses and heater version is exactly the kind of support we aim to deliver, and it’s wonderful to know it made a difference.
We’re delighted you’re pleased with the service.
request for a replacement part.
Contacted Clearwater for a replacement part for my kitchen Tap & spoke to Amber, who dealt with my request quickly & clearly (and of course, friendly). Amber also thoughtfully sent me a video clip of how to replace my new part. All in all a great experience.
21 september 2026
Review zonder uitnodiging
Antwoord van Clearwater Products T/as Sterling
Thank you for taking the time to share your experience. We’re very happy to hear Amber provided quick, clear and friendly support with your replacement tap part.
Her video guide is a thoughtful touch, and we’re glad it helped you fit the new part with confidence.
We’re delighted you had a great experience with us.
Great customer service
Great customer service! Had an issue, Alex had it fixed with a replacement part shipped within 48 hours. Easy to deal with, recommended. And, a great product. After installing a boiler tap, haven't missed having a kettle once!
17 september 2026
Review zonder uitnodiging
Antwoord van Clearwater Products T/as Sterling
Thank you for taking the time to share your experience. We’re very happy to hear Alex provided fast, effective support and had your replacement part on its way within 48 hours.
It’s brilliant to know your boiler tap has become a daily essential — not missing the kettle says it all.
We’re grateful for your recommendation and thrilled you’re enjoying the product.
Leaking pipe
Is for the first time being a customer to this company. Unfortunately once I fix the tap, appears a leaking.
I contacted the company and after I sent them the proof of fault they decided to replace the tap and sent it to me in one day! I will recommend Sterling to everyone which need bathroom or kitchen stuff. Congratulation !
8 september 2026
Review zonder uitnodiging
Antwoord van Clearwater Products T/as Sterling
We appreciate you taking the time to leave this feedback. Although we’re sorry you experienced a leak, it’s great to hear our team acted quickly once you sent over the details. We’re delighted the replacement arrived the next day and grateful for your recommendation of Sterling.
Excellent service from Kaitlin today
Excellent service from Kaitlin today. It's so refreshing to find first class care such as this in today's world. It almost (almost!) makes you feel like there's hope for customer service in the UK after all. Thank you, Clearwater Products Ltd / Sterling Sinks & Taps.
7 september 2026
Review zonder uitnodiging
Antwoord van Clearwater Products T/as Sterling
Thank you for your kind words and for taking the time to share your experience. We’re delighted to hear that Kaitlin provided excellent service and made such a positive impression. It’s wonderful to know her support helped restore some faith in customer care. We truly appreciate your feedback and your thanks on behalf of Clearwater Products Ltd / Sterling
Great Customer Service
Phoned and spoke to Rebecca to say my tap was leaking and they sent out a complete replacement set of valves the next day. Thank You
27 augustus 2026
Review zonder uitnodiging
Antwoord van Clearwater Products T/as Sterling
Thank you for your feedback. We’re pleased Rebecca was able to help and arrange a replacement set of valves right away. We’re glad the issue was resolved quickly and appreciate your kind comments about our customer service.
Ordered a new tap
Ordered a new tap, delivery was very quick, quality product. Had a problem with one component whilst footing the tap, the company responded to my problem very rapidly and furnished me with a new fitting within 48hrs. Excellent service and quality product would highly recommend
28 augustus 2026
Review zonder uitnodiging
Antwoord van Clearwater Products T/as Sterling
Thank you for your kind feedback. We’re delighted to hear your new tap arrived quickly and that you’re pleased with the quality. I’m glad our team were able to resolve the fitting issue promptly and get the replacement to you within 48 hours. We really appreciate your recommendation and your support.
Clearwater Customer Service
We purchased a Clearwater tap from our local kitchen supply store. Unfortunately a few of the mounting parts had been left out of the packaging. I contacted customer service and spoke with Alex Hutchings. She was most helpful and quickly arranged the supply of the missing parts. First class customer service.
1 september 2026
Review zonder uitnodiging
Antwoord van Clearwater Products T/as Sterling
Thank you for your review. We’re pleased to hear you’re happy with your Clearwater tap and that Alex was able to arrange the missing mounting parts so quickly. We appreciate your kind words and are glad you experienced the first‑class service we aim to provide.
Excellent service to provide new…
Excellent service to provide new cartridge for my Magnus 3 tap. It was (just) still under warranty and the part arrived within 24 Hrs. Amber was most helpful and a pleasure to deal with. This is how all companies should be!
27 augustus 2026
Review zonder uitnodiging
Antwoord van Clearwater Products T/as Sterling
Thank you for taking the time to leave such a fantastic review.
We're delighted to hear that your replacement cartridge arrived so quickly and that the process was handled smoothly under warranty. Providing prompt aftersales support is incredibly important to us, so it's great to know we were able to get you up and running again within 24 hours.
We'll be sure to pass your kind comments on to Amber, who will be thrilled to hear she made such a positive impression.
Thank you for choosing Clearwater & Sterling, and for recognising the service our team strives to deliver every day.
The Clearwater & Sterling Team
Great supplier
Great supplier; use them regularly and the team are always impressed with the communication, delivery, service they provide.
26 augustus 2026
Review zonder uitnodiging
Antwoord van Clearwater Products T/as Sterling
Thank you for taking the time to leave us a review. We're delighted to hear that you use us regularly and that both you and your team are impressed with our communication, delivery, and service.
Providing a dependable and professional experience for our customers is something we take great pride in, so it's wonderful to receive such positive feedback.
Thank you for your continued support and for choosing Clearwater & Sterling. We look forward to working with you for many years to come.
The Clearwater & Sterling Team
Outstanding Customer Service
I cannot thank Sterling Sinks and Taps enough for their amazing help and understanding. Alex in the office was so kind and quickly passing my enquiry to the technical team.
Within 24 hours, they had sent me a replacement tap spout along with a helpful video showing me how to fit it. At a time when I am finding things particularly difficult, their kindness and willingness to make things so straightforward meant more to me than they could know.
It is heartening to find a company that genuinely cares about its customers. They deserve 5 stars without hesitation. Thank you to Alex and the technical team for going above and beyond.
20 augustus 2026
Review zonder uitnodiging
Antwoord van Clearwater Products T/as Sterling
Thank you for your outstanding review. We’re so pleased Alex and our technical team were able to support you quickly and kindly. Sending a replacement spout and a fitting video within 24 hours is exactly the level of care we aim to provide, and we’re glad it helped make things easier at a difficult time. Your kind words mean a great deal to us, and we truly appreciate your trust and recognition.
Great service from Chloe at Clearwater
Great service from Chloe at Clearwater. Reported an issue with my kitchen tap on Tuesday, by Thursday a part arrived that fixed the problem.
20 augustus 2026
Review zonder uitnodiging
Antwoord van Clearwater Products T/as Sterling
Thank you for your kind review. We’re delighted to hear Chloe was able to help so quickly. Reporting the issue on Tuesday and having the replacement part arrive by Thursday is exactly the level of service we aim to provide. We’re glad the part resolved the problem and appreciate you taking the time to share your experience.
Excellent service.
I have dealt with this firm for many years. If I ring up, they answer with a real person and always help me with any problem
20 augustus 2026
Review zonder uitnodiging
Antwoord van Clearwater Products T/as Sterling
Thank you for taking the time to leave a review. We’re so glad you’ve always received helpful, personal service whenever you call. It’s wonderful to hear you’ve trusted us for many years, and we really value your ongoing support.
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