Problem with dripping tap. Contacted Clearwater for replacement cartridge. Chloe was excellent - next day delivery of cartridges & a video to run through how to change. Unfortunately we ran into probl... Toon meer
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Bought a tap and it works perfectly and looks great – exactly what I wanted. Unfortunately I lost the instructions in the chaos of a new kitchen install, so I contacted support to ask for another... Toon meer
Bedrijf heeft geantwoord
Fantastic! Top quality products, and a customer care team who actually seem to care! The companies response to a query was second to none, very prompt, and very supportive. Top notch perfor... Toon meer
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Outstanding Service from Sterling! I had a boiling tap which was intermittently dripping and following a short amount of diagnosis, they sent me the replacement parts which solved the problem. Would h... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Established in 2000, Clearwater is a UK Design house with a passion for all things Sinks and Taps! Our products are designed in-house by our passionate and driven design team and produced with our core fundamentals at heart :Form, Functionality , Longevity, Serviceability and most importantly Innovation. For customer confidence in our products we offer industry leading warranties up to a Lifetime! Such is the confidence we have in our products. Just as important to us, is our customer service experience and we are proud to boast a class-leading service. As a company choice is very important our sink collection boasts the broadest choice with four material choices; Stainless Steel, Ceramic, Quartz Granite and Cast Iron and within these groups we offer a multitude of designs. We also offer the widest colour choices in both Ceramic and Quartz Granite sinks and now offer PVD warm steel finishes within our steel sink programme. With the choice available we know we can fulfil almost any sink request that is desired. Our tap ranges are a particular source of pride as we have specialised in the widest choice of styles and functions from Kettle, filter and Sensor functions as well as our unique Twist & Spray options with a wide choice of colour pallets including PVD and Nano finishes that will last the test of time!
Contactgegevens
sterling, GL20 8SL, Tewkesbury, Verenigd Koninkrijk
- 01684299555
- dan@sterling.eu.com
- sterling.eu.com
4,9
Uitstekend
148 reviews
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Great service from Chloe at Clearwater
Great service from Chloe at Clearwater. Reported an issue with my kitchen tap on Tuesday, by Thursday a part arrived that fixed the problem.
20 augustus 2026
Review zonder uitnodiging
Antwoord van Clearwater Products T/as Sterling
Thank you for your kind review. We’re delighted to hear Chloe was able to help so quickly. Reporting the issue on Tuesday and having the replacement part arrive by Thursday is exactly the level of service we aim to provide. We’re glad the part resolved the problem and appreciate you taking the time to share your experience.
Excellent service.
I have dealt with this firm for many years. If I ring up, they answer with a real person and always help me with any problem
20 augustus 2026
Review zonder uitnodiging
Antwoord van Clearwater Products T/as Sterling
Thank you for taking the time to leave a review. We’re so glad you’ve always received helpful, personal service whenever you call. It’s wonderful to hear you’ve trusted us for many years, and we really value your ongoing support.
Had trouble deciding which kettle tap…
Had trouble deciding which kettle tap and sink suited me best, lots of help and support from Amber at Clearwater, who then referred me to on line retailers, who were able to take my order, can’t wait to get started using them, delivery due tomorrow, super quick, very happy 😃
18 augustus 2026
Review zonder uitnodiging
Antwoord van Clearwater Products T/as Sterling
Thank you so much for your lovely review. We’re delighted to hear Amber was able to guide you through choosing the right kettle tap and sink, and that the retailers made ordering nice and easy. It’s great to know your items are already on their way. We hope you enjoy using them and really appreciate your kind feedback.
It was great to deal with Sterling
It was great to deal with Sterling. Unlike so many other companies, they seemed to care about my enquiry (even though it may have appeared to be pretty trivial.) I was in contact with Rebecca who could not have done more to help. Thank you very much.
11 augustus 2026
Review zonder uitnodiging
Antwoord van Clearwater Products T/as Sterling
Thank you for your kind review. We’re delighted to hear that your experience with Sterling was a positive one and that Rebecca made sure your enquiry was handled with care. Even the smallest questions matter to us, so we’re very pleased we could help. Thank you again for taking the time to share your feedback.
Exceeding expectations!
I have asked for support from this company several times now. Every time they have been fantastic, sending replacement parts, even for free sometimes. They exceed my expectations every time.
5 augustus 2026
Review zonder uitnodiging
Antwoord van Clearwater Products T/as Sterling
Thank you for taking the time to share your feedback. We’re pleased to hear that each interaction with our support team has been positive and that the replacement parts have helped resolve your issues quickly. We truly appreciate your continued trust in our service.
Amazing Customer Service
Absolutely amazing service from Chloe & team. Moved into new house, discovered *leaking tap. Team replied same day and next day, replacement tap delivered. (*leak was due to incorrect use, not quality of item) Fantastic customer service. Extremely impressed.
27 juli 2026
Review zonder uitnodiging
Antwoord van Clearwater Products T/as Sterling
Thank you so much for your wonderful feedback.
We’re delighted to hear that Chloe and the team were able to help so quickly after you moved into your new home. We’re glad the replacement tap reached you the next day and that everything is now working as it should.
We really appreciate you noting that the leak was due to incorrect use rather than a product issue — that’s very helpful for others reading your experience.
Your kind words about our customer service mean a great deal to us. We’re thrilled to have made a positive impression and we’re always here if you need anything in the future.
Brilliant customer service from Alex…
Brilliant customer service from Alex and the team. We had a problem with a Stella tap, and they were excellent, sourcing the right valves, supplying valve covers,and even the right tool to help remove the valve covers!
Absolutely excellent, many thanks to all the team.
Ted Hall
3 augustus 2026
Review zonder uitnodiging
Antwoord van Clearwater Products T/as Sterling
Thank you for your fantastic review. We're delighted to hear that Alex and the team were able to help resolve the issue with your Stella tap and source all the right parts needed, including the valve covers and removal tool.
Providing knowledgeable support and going the extra mile for our customers is something we take great pride in, so it's wonderful to receive your feedback. We'll be sure to pass your kind comments on to Alex and the team.
Thank you again for choosing Sterling, and for taking the time to share your experience
Amazing company to work with
Amazing company to work with. Edd and the team on after sales were amazing. Very quick to respond and offer the needed assistance.
Not many companies these days that have this level of support.
I can also add that the parts came quickly and the email to confirm they were on their way came with how to videos. These were absolutely amazing and extremely helpful. Even though I am an engineer the tips in these video’s can save you a lot of time. Well done again on all fronts. Updated 4-8-2026
27 juli 2026
Review zonder uitnodiging
Antwoord van Clearwater Products T/as Sterling
Thank you for your wonderful review. We're delighted to hear that Edd and our after-sales team were able to provide the support you needed and respond quickly to your enquiry.
We believe great customer service doesn't end with the sale, so it's especially rewarding to know our team made such a positive impression. We'll be sure to pass your kind comments on to Edd and the rest of the team.
Thank you for choosing Sterling and for taking the time to share your experience. We truly appreciate your support.
Fantastic customer service
With shoddy Customer Services being the norm these days, Alex and her colleagues at Stirling taps and sinks, bucked the trend. They could not have been more helpful. I would recommend this company.
23 juli 2026
Review zonder uitnodiging
Antwoord van Clearwater Products T/as Sterling
hank you for your wonderful review. We're delighted to hear that Alex and the team provided the level of service you deserved and helped make your experience a positive one.
We know great customer service can sometimes be hard to find, so it's especially rewarding to receive feedback like yours. We'll be sure to pass your kind words on to Alex and her colleagues.
Thank you for your recommendation and for choosing Sterling. We truly appreciate your support.
Friendly and effective customer service.
Amber was incredibly quick to address our initial query and has continued to respond promptly to my following emails with a friendly and helpful attitude.
Edd from the tech team took a lot of trouble explaining the workings of a hot water kettle, and together they resolved the problem to my great satisfaction.
23 juli 2026
Review zonder uitnodiging
Antwoord van Clearwater Products T/as Sterling
Thank you for your wonderful review. We're delighted to hear that Amber and Edd were able to provide the friendly, responsive support needed to resolve your issue.
We pride ourselves on delivering excellent customer service, and it's fantastic to know that Amber's prompt communication and Edd's technical expertise made such a positive difference. We'll be sure to pass your kind feedback on to both of them.
Thank you for taking the time to share your experience and for choosing Sterling. We truly appreciate your support
Great after sales service
Great after sales service.
Needed longer pipes from my fitted Clearwater tap to my boiler unit and the team were quick to respond and marked up a photo of exactly what I needed and where. We have had our tap for 5 years and love it - doesn’t spit or hiss like some that my friends have
20 juli 2026
Review zonder uitnodiging
Antwoord van Clearwater Products T/as Sterling
Thank you for taking the time to leave such a lovely review.
We're delighted to hear that our after-sales team was able to quickly identify exactly what you needed and help you get the correct parts. It's especially rewarding to know that your Clearwater tap is still performing so well after five years of use.
Thank you for your continued support and for choosing Clearwater. We hope you enjoy many more years of reliable service from your tap.
Kind regards,
The Clearwater Team
Amazing company to deal with!
Amazing company to deal with, brilliant products and service.
Would use again and highly recommend to others!
16 juli 2026
Review zonder uitnodiging
Antwoord van Clearwater Products T/as Sterling
hank you for your wonderful review!
We're delighted to hear that you've had such a positive experience with both our products and our service. Providing excellent customer support alongside high-quality products is something we take great pride in, so it's fantastic to know we've met your expectations.
Thank you for your recommendation and for choosing Clearwater. We look forward to helping you again in the future.
Kind regards,
The Clearwater Team
I had to contact Sterling.eu.com about…
I had to contact Sterling.eu.com about an issue that occurred with a lovely Sheraton tap I had in my kitchen. The tap was still under guarantee. I sent images of the issue and without hesitation I was told the tap would be replaced and sent by post to Dublin. I think such service is rare these days so well done. I’m very impressed.
8 juli 2026
Review zonder uitnodiging
Antwoord van Clearwater Products T/as Sterling
Thank you for taking the time to leave such a wonderful review.
We're sorry to hear that you experienced an issue with your Sheraton tap, but we're delighted that our team was able to resolve it quickly and make the replacement process as straightforward as possible. Providing reliable after-sales support is incredibly important to us, and it's great to hear that this made a positive impression.
Thank you for your kind words and for choosing Sterling. We truly appreciate your support and hope you enjoy your new tap for many years to come.
Kind regards,
The Sterling Team
Hot water boiler issue
I emailed with a question as my Clearwater boiler was not registering the new filter , they replied within an hour giving me directions on how to fix. So nice and unusual to get good service these days. Very impressed.
14 juli 2026
Review zonder uitnodiging
Antwoord van Clearwater Products T/as Sterling
Thank you for taking the time to leave such a fantastic review.
We're delighted to hear that our team was able to help you quickly resolve the issue with your Clearwater boiler and get your new filter recognised. Providing prompt, helpful support is something we take great pride in, so it's wonderful to know that your experience exceeded expectations.
Thank you for your kind words and for choosing Clearwater. We really appreciate your support and are always here if you need any assistance in the future.
Kind regards,
The Clearwater Team
Excellent Sink/Tap Supplier
I work as the kitchen designer at MBS Interiors in Stoke-On-Trent.
Tim from Clearwater came to our showroom last year to introduce us to the brand and the products. Following on from this, the vast majority of sinks and taps for our customers are now supplied from them.
The main reason that I started using the products was the vast range that they have to offer. I previously had to search through multiple suppliers to find a specific product, but every time I looked through the Clearwater brochure, I found what I was looking for. This led to me using them as a default.
Following on from this, we now have a dedicated Clearwater display, which shows the quality of the products on offer. As a business, it is important to have reliable suppliers that are offering great products at a reasonable price. This is exactly what we get from them.
To summarise, the products are very great quality, the prices are very reasonable and the service that we receive as a business is fantastic. Whether you are a business looking for a new sink/tap supplier, or a customer looking for a product to last for many years in their home, I would recommend Clearwater to anyone
14 juli 2026
Review zonder uitnodiging
Antwoord van Clearwater Products T/as Sterling
Thank you for taking the time to leave such a detailed and thoughtful review.
We're delighted to hear how your relationship with Clearwater has grown since Tim first introduced the brand to your showroom. It's particularly rewarding to know that our breadth of range has helped simplify the specification process, allowing you to find the right sink and tap solutions for your customers from one trusted supplier.
We're also pleased that your dedicated Clearwater display has been well received and that you've found our products to offer the quality, value and reliability that your business needs. Building strong partnerships with independent kitchen retailers is incredibly important to us, and feedback like yours means a great deal to the whole team.
Thank you for your recommendation and for your continued support. We look forward to working with MBS Interiors for many years to come.
Kind regards,
The Clearwater Team
Outstanding Customer Service
I needed a spare part for my KWC Zoe tap and Clearwater Products T/a Sterling Taps were absolutely outstanding.
Despite having not bought the tap from them, they negotiated a very good deal with KWC which saved me almost £250.
My thanks go to Edd who negotiated the deal and was extremely helpful and prompt in replying to my requests for technical advice. My thanks also to KWC.
I honestly didn't believe customer service like this existed anymore and I thoroughly recommend Clearwater Products/Sterling Taps.
10 juli 2026
Review zonder uitnodiging
Antwoord van Clearwater Products T/as Sterling
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that you had such a positive experience with both KWC and our team. Providing support wherever we can, even when the original purchase wasn't made through us, is something we strongly believe in, so it's fantastic to know we were able to help secure a cost-effective solution for your KWC Zoe tap.
We'll be sure to pass on your kind comments to Edd, who will be pleased to hear that his technical support and prompt responses made such a difference. Feedback like yours means a great deal to us and reinforces the importance of delivering exceptional after-sales service.
Thank you again for your recommendation and for your kind words. Should you ever need assistance in the future, we'll be happy to help.
Kind regards,
The Sterling / Clearwater Team
Service and support was excellent
Service and support was excellent, very responsive and fast shipping of the replacement part. Particular shout-out to Amber who took my call and was super helpful and arranged everything with no issues... Thanks, highly recommended.
4 juli 2026
Review zonder uitnodiging
Antwoord van Clearwater Products T/as Sterling
Thank you for your kind feedback. We’re really pleased to hear that you received excellent service and support, and that the replacement part reached you quickly.
A special thank you for recognising Amber — we’re delighted she was able to assist, answer your questions, and arrange everything smoothly for you. Your recommendation means a great deal to us.
Thank you again for taking the time to share your experience. We truly appreciate it.
Kind regards,
Sterling Customer Support
The service I received was outstanding
The service I received was outstanding. Amber and Edd demonstrated excellent technical knowledge and offered practical guidance for my requirements. 5* doesn’t do it justice- these guys really are brilliant and I would definitely buy from them again. I would certainly recommend anyone to use them for their services and products.
2 juli 2026
Review zonder uitnodiging
Antwoord van Clearwater Products T/as Sterling
Thank you so much for your fantastic feedback. We’re delighted to hear that you received outstanding service and that Amber and Edd were able to provide the technical guidance you needed.
It’s wonderful to know their knowledge and support made such a positive impact, and we truly appreciate your kind words about the team. Hearing that you would buy from us again — and recommend our products and services — means a great deal.
Thank you again for taking the time to share your experience. We’re grateful for your recommendation and look forward to supporting you in the future.
Kind regards,
Sterling Customer Support
My review is for the Clearwater…
My review is for the Clearwater Composite Granite Quarsil Tivoli 1.5 Bowl & Drainer Polar Inset Kitchen Sink - TIVD150PO
which is the worst sink and drainer I have ever owned. I am almost 70, so I've owned a few. I got to a count of 20, then lost track, so you get the idea. This sink stains badly and won't come up clean no matter what chemicals I use on it. I thought, being white, I could avoid watermarks - I live in a hard water area, but the marks still show, and the washing up water leaves a stain on the sink as well as the drainer. You'd think I was cooking mud and only rinsing the utensils (I'm not). It's absolutely awful, and I really regret buying it.
Another annoyance with it is the design; the division between the main sink and the half sink is too high, and water on there either sits or runs off onto the worktop.
The outside end of the drainer also allows water to run off onto the worktop as that end of the drainer is too low to send the water back into the sink.
9 januari 2026
Review zonder uitnodiging
Amazing service
Well what can I say. Truly a fabulous experience.
Amber asked me to send a video outlining the issue. She showed Edd their technician.
Even though my Clearwater kettle tank was just over two years old. They made the decision to send me a free replacement.
We are blown away with the service.
New tank sent, installed and working in 25 hrs
Just fabulous. You cannot get better than that.
Thank you guys.
30 juni 2026
Review zonder uitnodiging
Antwoord van Clearwater Products T/as Sterling
Thank you so much for your fantastic review. We’re thrilled to hear that Amber and Edd were able to quickly identify the issue from your video and get everything resolved for you.
We’re especially pleased that the replacement Clearwater kettle tank reached you, was installed, and fully up and running within just 25 hours — that’s exactly the level of service we aim to deliver. Your kind words about the team mean a great deal to us.
Thank you again for taking the time to share your experience and for your wonderful feedback. We truly appreciate it.
Kind regards,
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