Stirling Timepieces Reviews 1.103

TrustScore 5 uit 5

4,8

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

A special order watch - the design altered for our specific requirements. Great communication from Stirling throughout the design, build, delivery and follow up phases. The watch looks and feels very... Toon meer

Beoordeeld met 5 van de 5 sterren

The watch has an incredible feel, and is clearly of exceptional quality. From a budget luxury and functional watch, this is hard to beat. I would suggest a little better QC as my minute hand on the wa... Toon meer

Beoordeeld met 4 van de 5 sterren

Delivery time after order placed was excellent, packaging again excellent, good to see the support the company gives to our ex service men and women. The watch though I felt that it is a bit to small... Toon meer

Beoordeeld met 5 van de 5 sterren

Great communication and a superb product. I was kept informed every step of the way, with updates on how the project was progressing and when delivery was likely to occur. They've also been in touch... Toon meer

Bedrijfsgegevens

  1. Horlogerie

Info over Stirling Timepieces

Geschreven door het bedrijf

  • British Handcrafted Timepieces

  • Owned & Operated by a Serving Soldier

  • Supporting Military Charities With Each Sale

    VISIT OUR WEBSITE CONTACT US

  • Contactgegevens

    4,8

    Uitstekend

    TrustScore 5 uit 5

    1K reviews

    5 sterren
    4 sterren
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    1 ster

    Heeft 100% van zijn negatieve reviews beantwoord

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    Beoordeeld met 5 van de 5 sterren

    Stirling Timepieces

    Excellent customer advice and support.
    Super fast delivery. Very safely packaged.
    This is an absolutely superb quality timepiece. Not only does it look fantastic on the wrist, it is extremely durable too.
    I can highly recommended Stirling Timepieces.

    21 januari 2026
    Beoordeeld met 5 van de 5 sterren

    Stirling Timepieces are great and my…

    Stirling Timepieces are great and my purchase couldn't have gone better. As a US combat veteran, I appreciate the story and what the company stands for. Shipping was lightning fast from the UK, and the watch is well built and beautiful. The presentation is amazing, and I love the look of the watch. I will be purchasing more watches in the future.

    29 januari 2026
    Beoordeeld met 5 van de 5 sterren

    Bada** watch!

    Beautiful watch and superb quality. It has become my new workhorse in place of my Garmin which I used to wear all the time. This affordable price gives me the peace of mind when I'm wearing it working and still carries a look that can pass off as a dress up watch when needed. GMT is also a nice touch when you work overseas.

    21 januari 2026
    Beoordeeld met 5 van de 5 sterren

    Top tier service

    Custom watch was delivered within the timeframe given. The quality and craftsmanship of the watch itself is far above what you would expect for a watch at this price point and the presentation was top tier.

    23 januari 2026
    Beoordeeld met 4 van de 5 sterren

    Handsome watch but…

    I have had my Stirling automatic for 18 months. The Good-band is awesome. The face is handsome. The Bad-Illumination in darkness is HORRIBLE (I am on a SAR team and this is important). The date is so small I just use my phone. I gains about 1 min/month

    12 februari 2026
    Review zonder uitnodiging
    Beoordeeld met 2 van de 5 sterren

    Purchased a Black Durant with extras…

    Purchased a Black Durant with extras bring my cost to around $800. After a week of wear while at work as a police officer. The watch completely stopped working, no movement on the hands and a loud rattling come inside the case. First attempt to contact customer service was met with no response. Second attempt to contact customer service, I was told to wind the watch with sounded weird but ok, I tired it with no change in the issue. The results were then emailed to customer service as now, they want a video to show what the issue is. Now that they know that what I’m saying is true they agree to fix it. But wait, I’m responsible for paying $75 to have the watch sent back to fix the $800 watch that I wore for a week. Several watch repair places/dealers are in my area but the website clearly states if any person removes the case other then Stirling, the warranty is void. Absolutely ridiculous, go with a Sangin.

    12 februari 2026
    Review zonder uitnodiging
    Logo Stirling Timepieces

    Antwoord van Stirling Timepieces

    We’re really sorry to hear about your experience, and it seems there may have been some misunderstanding around our policy, so we’d like to clarify.

    The $75 shipping and assessment fee is not a definite or automatic charge. We initially offer free shipping and assessment under the warranty; however, this fee may apply if a watch is returned to us at our expense and the issue is later found to be outside of warranty coverage (for example, accidental damage or no manufacturing fault), and you then decide not to proceed with a paid repair. In that case, we would not be able to cover these costs, which is why we outline this policy upfront to avoid any surprises.

    This is a standard approach across the industry, and many brands charge shipping regardless of warranty coverage. We initially cover these costs as a courtesy and only pass them on in the specific circumstances outlined above.

    Requesting a short video is also part of our standard troubleshooting process. In many cases, issues can be diagnosed and resolved without needing to send the watch to us, and this helps us determine the best next steps quickly and fairly. It’s never intended to question a customer’s honesty, just to ensure we follow a consistent process for everyone.

    After reviewing your video, we agreed to have the watch returned for assessment, and we remain committed to resolving this for you.

    We’d also like to clarify that we responded to all emails received on the same day. If any of our replies weren’t received, it’s possible they were filtered into a spam or junk folder, and we’re very happy to resend them.

    We’ve reached out via email to clarify the situation and would really appreciate the opportunity to assess the watch and help resolve this for you as quickly as possible.

    Beoordeeld met 5 van de 5 sterren

    Terrible delivery but a great watch.

    Before I start this review for my Stirling Upham steel watch, I want to give a shout out to Holly from Stirling Watches Customer Service. When you buy a watch online, you want it to arrive safely and this of course means you have to use a delivery company. In this case it was DHL. If I was giving them a review regarding their communication skills and the late arrival of my watch, it wouldn’t even register a one star. However, throughout the process Holly, on my behalf, contacted DHL on numerous occasions trying to make sure that the order would be delivered safely. She was always clear as to what she was going to do,she followed it up with texts,emails and phone calls to kept me up to date and informed . We often give Customer Service a hard time but in this case Holly and Stirling Watches did a fantastic job.

    Now onto the watch itself ,the watch face is clear and has really good luminance . The metal strap, once you have sorted sizing, is comfortable and sits well on the wrist. The brushed bezel and polished case are well finished and overall this seems like it’s going to be a functional and hard wearing field watch. If I had one small criticism of a watch, which has a thickness of 13 mm and a diameter of 42 mm, it would be that it’s slightly heavy on the wrist but this is something which I’m sure I will get used to. Overall the watch it is well worth the asking price and a great addition to my watch collection.

    11 februari 2026
    Review zonder uitnodiging
    Beoordeeld met 5 van de 5 sterren

    The watches are what made my experience…

    The watches are what made my experience great! The production folks and staff are what make it beyond great! My Green Beret Foundation Durant is a growing favorite in my collection and it runs like a champ. Yall crushed it with that collaboration. I just got the Burtons in and they are classic field watches. The leather straps are nice but the nylon is really comfortable, more so than the Zulu in my opinion. The Bronze looks great with the Green nylon strap. The Arctic face is super simple and easy to read day and night. Again yall are amazing and your products reflect that.
    De Oppresso Liber

    10 februari 2026
    Review zonder uitnodiging
    Beoordeeld met 5 van de 5 sterren

    Because I had purchased the wrong style…

    Because I had purchased the wrong style for my son at his retirement I was concerned that it would be a problem to exchange. None what-so-ever! I have honored him for his service in a way that will bring him memories of a special time in his life and those he shared that time with. They are family! Thank you for making that possible.

    20 januari 2026
    Beoordeeld met 5 van de 5 sterren

    Very pleased

    Great presentation for the unboxing. Absolutely love how quickly it arrived from the UK. The watch is perfect.

    26 januari 2026
    Beoordeeld met 5 van de 5 sterren

    Classical timepiece

    I ordered this bespoke watch from sterling in September. It arrived in January and I am delighted. It is clearly high quality, simple and classy in its design. It was packaged extremely well and arrived pristine. The price of the watch for a bespoke model, was excellent as well. Would recommend.

    23 januari 2026

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