Superb from start to finish. The product, Raj green sandstone was the best price available, even with a split crate. I was a little worried by some of the low reviews that seemed to relate to damage d... Toon meer
Bedrijf heeft geantwoord
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Slabs were delivered with at least 3 broken the top one you could easily see the cracks in 2 corners. It took a while for Stonewise to collect the slabs when they did they charged me £100 to return... Toon meer
Bedrijf heeft geantwoord
Great communication, Price and timely delivery. Kerbside delivery though was a bit of a problem as only option offered and really no flexibility about getting it onto the driveway, it was simply l... Toon meer
Bedrijf heeft geantwoord
Great choice of porcelain tiles and also better value than lot of their competitors. I had shopped around online looking for the right tiles at the right price and decided on Stonewise. No complain... Toon meer
Bedrijfsgegevens
Over Stonewise (Formerly The Stonemart)
Geschreven door het bedrijf
About Stonewise
Stonewise (formerly The Stonemart) is a UK-based natural stone and porcelain paving supplier, helping homeowners and trade professionals source premium materials for driveways, patios, pathways, steps, and garden spaces. Stonewise supplies a comprehensive range including Indian Sandstone, Limestone, Granite, Slate, and Porcelain Paving - all rigorously tested and carefully curated for lasting quality and design excellence.
What Stonewise Offers
The Stonewise range covers everything needed to complete an outdoor space with confidence. Products include natural stone paving slabs, porcelain paving, driveway paving, sandstone paving, limestone paving, granite paving, slate paving, steps and coping, walling and cladding, and a full range of installation and aftercare accessories.
Why Choose Stonewise
Stonewise has been built around one core belief that sourcing stone should be simple, transparent, and completely trustworthy. Every product is tried, tested, and paired with the right accessories so nothing is left to chance. Customers benefit from transparent pricing, detailed product information, a sample service to see and feel materials before ordering, and a curated range where quality is never compromised. There is no second-guessing, no overwhelm - just clarity and confidence at every step.Build beautifully. Build wisely.
📞 0330 175 5295
📧support@stonewise.uk
🌐 www.stonewise.uk VISIT WEBSITE CONTACT USContactgegevens
DNS House, 382 Kenton Road, HA3 8DP, Harrow, Middlesex, Verenigd Koninkrijk
- 03301755295
- support@stonewise.uk
- stonewise.uk
Clearance! Save NOW on stunning stone!
4,1
Goed
266 reviews
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Heeft 83% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Not recommend
I just find it ridiculous we have to pay a fee of wanting to get less than a whole palete. I’m a returning customer and wanted to add some more setts to my path.
I will not be buying here again!
27 mei 2026
Antwoord van Stonewise (Formerly The Stonemart)
Hi Violetta,
Hello, thank you for sharing your feedback. As a returning customer, we truly appreciate your past business and are sorry to hear about your frustration regarding the split-pack handling fee.
While many sellers in our industry do not offer split packs at all and only sell full pallets, we try to offer loose quantities on most of our products to give our customers more flexibility.
However, our items are standardly stored in pre-sealed, full crates. When a smaller quantity is needed, our warehouse team must manually break open a crate, hand-select the items, and safely repackage them onto a new pallet with extra strapping to prevent damage during transit. The handling fee simply covers this additional manual labor and packaging material.
We completely understand that extra fees are frustrating, but we hope this explains why it is necessary for smaller orders. We wish you the best with the completion of your path.
Sincerely,
Stonewise Team
Ordered a pallet of edging stone on…
Ordered a pallet of edging stone on Wednesday, arrived Friday. Friendly delivery driver, product as described, great service!👍
29 mei 2026
Review zonder uitnodiging
Antwoord van Stonewise (Formerly The Stonemart)
Hi Martyn,
Thank you so much for the fantastic 5-star review! We are thrilled to hear you enjoyed our speedy service and that the edging stone arrived safely. We will be sure to pass your kind words on to the delivery driver. Thank you for choosing us, and enjoy your project! 👍
Sincerely,
Stonewise Team
Good 18mm pavers
Very quick delivery.
Near perfect condition, just a small crack in one slabs which held together while being laid.
18mm mixed size Sandstone pavers were brilliantly regularised.
Good colour mix in my two tone pavers.
25 mei 2026
Antwoord van Stonewise (Formerly The Stonemart)
Hi Thomas,
Thank you so much for the fantastic 5-star review!
We are delighted to hear that you are pleased with the quality, color mix, and consistent calibration of our 18mm sandstone paving. It is also great to know our delivery team got them to you so quickly. We appreciate your business and hope you enjoy your newly transformed outdoor space for many years to come!
Sincerely,
Stonewise Team
Excellent porcelain tiles
Excellent porcelain tiles, very fast delivery, highly recommended
7 april 2026
Antwoord van Stonewise (Formerly The Stonemart)
Hi Bashar,
Thank you so much for the fantastic 5-star review! We are delighted that you are happy with both our porcelain tiles and the speed of our delivery.
We truly appreciate the high recommendation and look forward to serving you again in the future!
Sincerely,
Stonewise Team
If I could give you zero stars
If I could give you zero stars, I would ordered 13 paving slabs three of them were broken now they want me to pay £78 for 3 more slabs
22 mei 2026
Antwoord van Stonewise (Formerly The Stonemart)
Hi Marc,
Hello, thank you for your feedback. We are truly sorry to hear that your slabs arrived damaged. While our standard policy is to issue a prompt pro-rata refund for any transit damages, it appears our team missed following up on your ticket to finalise this for you.
We have just instructed our senior customer care team to contact you directly as a matter of urgency to get this completely sorted out. Thank you for bringing this to our attention so we can make it right.
Sincerely,
Stonewise Team
Bad delivery experience and immoral
Product is fine. Delivery was a day late and they then said they’d charge us if we weren’t in. Won’t use again
Updated: firm have contacted me and offered an incentive to increase my star rating. I find this immoral. Avoid at all costs.
Rating reduced from 2 to 1 star due to above.
21 mei 2026
Antwoord van Stonewise (Formerly The Stonemart)
Hello Matt,
Thank you for your updated feedback. We are sincerely sorry for the frustration caused by your delivery delay. We want to clarify that our reminder regarding redelivery fees is a standard communication we send to all customers as a precaution, as failed deliveries unfortunately incur substantial freight costs for redelivery of such a heavy products.
Regarding our follow-up, our team reached out to offer compensation as a goodwill gesture for the service failure you experienced with the delay, not to compromise your integrity. We deeply value honest feedback as it helps us improve. We apologise if this gesture was misunderstood, and we will review our internal communication to ensure our intentions are always completely clear.
Sincerely,
Stonewise Team
Good experience overall
Ordering was straightforward, quality is good and a great price. Delivery notification came through on the morning of delivery. Unfortunately the pallet was a little too wide to access back garden via gate so it was a lot of manual shifting of the granite setts from kerbside.
20 mei 2026
Antwoord van Stonewise (Formerly The Stonemart)
Hi Catherine,
Thank you for the 4-star review. We are delighted to hear that you found the ordering straightforward and that you are happy with the quality and price of your granite setts.
Regarding the pallet size, we use the standard UK dimensions required industry-wide to transport heavy natural stone safely. Because these heavy-duty pallets are built strictly for maximum transit stability, they may sometimes be too wide for narrow gates or paths to move on.
We appreciate your hard work in moving the setts manually, and we hope you are absolutely thrilled with the final result of your project!
Sincerely,
Stonewise Team
Great service despite quality
Great service and fast delivery. The driver was very helpful. Two of the slabs are scratched and one is chipped. It’s minor but took the edge off especially after paying £85 to split a pack.
20 mei 2026
Antwoord van Stonewise (Formerly The Stonemart)
Hi Jeff,
Thank you for the great 4-star rating! We are so pleased to hear that you enjoyed our fast delivery and that our driver was so helpful.
Because natural stone is a heavy, organic product, minor chips and surface scratches can occasionally occur during the transit. We appreciate your feedback regarding this and will pass it along to our packing team.
Thank you again for your business, and we wish you the best of luck with your project!
Sincerely,
Stonewise Team
Useless, delivery missed, excuses given
Ordered some pavers that were supposed to be delivered today. Got a call on the morning of delivery that they aren't coming. Day off work wasted and completed ruined the whole plan to lay them on the weekend! Customer service won't accept it's their fault and instead push the blame to "3rd party delivery couriers". From a customer point of view I don't care that your courier messed up. It's your problem to deal with it! No compensation given just excuses. Would not order from them again. Totally useless.
29 mei 2026
Review zonder uitnodiging
Antwoord van Stonewise (Formerly The Stonemart)
Hi Alan,
Thank you for sharing your feedback, and please accept our sincere apologies for the disruption to your weekend plans. We completely understand how frustrating it is to arrange time off work only for a delivery schedule to change at the last minute.
To clarify, because of the heavy weight of natural stone, the entire paving industry relies on specialized third-party pallet networks for transportation. While we coordinate very closely with our delivery partners to ensure everything runs smoothly, unpredictable factors like the recent severe weather in this case can cause unexpected delays in the network.
We understand that this does not change the inconvenience caused to you. Our team is currently investigating exactly what happened with the courier and the communication you had with our customer support team, and we will be contacting you directly via email/phone shortly to discuss this further.
Sincerely,
Stonewise Team
Great product (riven black granite…
Great product (riven black granite setts). Quick delivery. Can’t fault!
18 mei 2026
Antwoord van Stonewise (Formerly The Stonemart)
Hi Kevin,
Thank you so much for the fantastic 5-star review!
We are delighted to hear that you are pleased with your Riven Black Granite setts and that our delivery service met your expectations. We always aim to provide top-quality materials quickly and efficiently, so it’s wonderful to know we hit the mark for you.
Thank you for choosing Stonewise, and we look forward to helping you with any future outdoor projects!
Sincerely,
Stonewise Team
excellent service and value
8 mei 2026
Antwoord van Stonewise (Formerly The Stonemart)
Hi Tony,
Thank you so much for the wonderful 5-star review!
We are thrilled to hear that you experienced excellent service and found great value in your order. Providing high-quality products alongside top-notch service is exactly what we strive for.
Thank you for choosing Stonewise, and we look forward to assisting you again on your next project!
Sincerely,
Stonewise Team
Great service was informed on delivery…
Great service was informed on delivery on time very well packed very happy with the product delivery driver was super helpful 10/10
11 mei 2026
Antwoord van Stonewise (Formerly The Stonemart)
Hi Michael,
Thank you so much for the wonderful 10/10 review!
We are thrilled to hear that you are happy with the product quality, the neat packaging, and our timely delivery updates. We will be sure to pass your compliments along to the delivery team for providing such helpful service.
Thank you for choosing Stonewise, and we wish you all the best with your project!
Sincerely,
Stonewise Team
Great service
Great service, delivery arrived fast and driver was really nice. Really loved the black limestone slabs I ordered but unfortunately one of the slab was broken which was bit annoying as can’t buy them individually.
12 mei 2026
Review zonder uitnodiging
Antwoord van Stonewise (Formerly The Stonemart)
Hi Francesca,
Thank you for the fantastic 4-star review! We are so glad to hear that you loved the quality of the black limestone slabs and had a great experience with our fast delivery and friendly driver.
We do appreciate your feedback regarding the broken slab. We always look for ways to improve our service and will certainly pass this note along to our logistics team.
Thank you again for choosing Stonewise, and we wish you all the best with your project!
Sincerely,
Stonewise Team
Excellent quality product
Excellent quality product, easy to use website, delivered on time
6 mei 2026
Antwoord van Stonewise (Formerly The Stonemart)
Hello Ian,
Thank you so much for the 5-star review!
We are thrilled to hear that you found our website easy to use and that your order arrived right on time. Providing a seamless experience alongside excellent product quality is exactly what we strive for.
Thank you for choosing Stonewise, and we wish you all the best with your project!
Sincerely,
Stonewise Team
Quality materials at such a good price
Quality materials at such a good price, would highly recommend
5 mei 2026
Antwoord van Stonewise (Formerly The Stonemart)
Hi Daniel,
Thank you for the 5-star review!
We are delighted to hear that you are pleased with the quality of our materials and the value we offer. Providing premium stone at competitive prices is exactly what we aim for, so your recommendation means the world to us.
Thank you for choosing Stonewise, and good luck with your project!
Sincerely,
Stonewise Team
Quick service from ordering to delivery…
Quick service from ordering to delivery friendly staff on telephones.
30 april 2026
Antwoord van Stonewise (Formerly The Stonemart)
Hi Angela,
Thank you so much for the 5-star review!
We are thrilled to hear that you found our service quick and efficient from start to finish. Our team takes great pride in being helpful and friendly on the phone, so we will be sure to pass your kind words along to them.
Thank you for choosing Stonewise, and we look forward to helping you again in the future!
Sincerely,
Stonewise Team
Antwoord van Stonewise (Formerly The Stonemart)
Hi Paul,
Thank you for the 5-star review!
We are delighted to hear that we provided exactly what you needed for your project. There’s nothing we love more than a smooth, "no issues" delivery!
We appreciate your business and hope you enjoy the finished result.
Sincerely,
Stonewise Team
Quick service and good customer…
Quick service and good customer service. Friendly and helpful lorry driver. Thanks
28 april 2026
Antwoord van Stonewise (Formerly The Stonemart)
Hi David,
Thank you for the 5-star review!
We are so pleased to hear that you had a great experience with both our office team and our delivery driver. We work closely with our transport partners to ensure that the final delivery is as smooth and friendly as the ordering process itself, so we will be sure to pass your kind words along.
Thank you for choosing Stonewise, and we hope you enjoy your new purchase!
Sincerely,
Stonewise Team
Unfortunately the wrong product was…
Unfortunately the wrong product was received. But with Daisy's help the situation was resolved to my satisfaction. Thank you Daisy.
The correct product is of a very fine quality.
28 april 2026
Antwoord van Stonewise (Formerly The Stonemart)
Hello,
Thank you for your feedback and for the 4-star rating.
We are sorry that the incorrect product was initially delivered, but we are pleased to hear that our customer support team was able to step in and resolve the situation to your satisfaction. We work hard to ensure any issues are handled promptly and professionally, so it's great to see that reflected in your experience.
It is wonderful to know that you are happy with the quality of your new paving. Thank you for your patience and for choosing Stonewise.
Sincerely,
Stonewise Team
Competative prices and good delivery
Competative prices and good delivery. Not a single broken patio slab in a crate of 100.
27 april 2026
Antwoord van Stonewise (Formerly The Stonemart)
Hello Paul,
Thank you so much for the 5-star review!
We are delighted to hear that you were pleased with our competitive pricing and the quality of our delivery service. We work hard to ensure that every order arrives safely and on time, so it’s wonderful to see that effort reflected in your experience.
Thank you for choosing Stonewise, and we look forward to assisting you again in the future!
Sincerely,
Stonewise Team
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