Superb from start to finish. The product, Raj green sandstone was the best price available, even with a split crate. I was a little worried by some of the low reviews that seemed to relate to damage d... Toon meer
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Lees wat reviewers zeggen
Slabs were delivered with at least 3 broken the top one you could easily see the cracks in 2 corners. It took a while for Stonewise to collect the slabs when they did they charged me £100 to return... Toon meer
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Great communication, Price and timely delivery. Kerbside delivery though was a bit of a problem as only option offered and really no flexibility about getting it onto the driveway, it was simply l... Toon meer
Bedrijf heeft geantwoord
Great choice of porcelain tiles and also better value than lot of their competitors. I had shopped around online looking for the right tiles at the right price and decided on Stonewise. No complain... Toon meer
Bedrijfsgegevens
Over Stonewise (Formerly The Stonemart)
Geschreven door het bedrijf
About Stonewise
Stonewise (formerly The Stonemart) is a UK-based natural stone and porcelain paving supplier, helping homeowners and trade professionals source premium materials for driveways, patios, pathways, steps, and garden spaces. Stonewise supplies a comprehensive range including Indian Sandstone, Limestone, Granite, Slate, and Porcelain Paving - all rigorously tested and carefully curated for lasting quality and design excellence.
What Stonewise Offers
The Stonewise range covers everything needed to complete an outdoor space with confidence. Products include natural stone paving slabs, porcelain paving, driveway paving, sandstone paving, limestone paving, granite paving, slate paving, steps and coping, walling and cladding, and a full range of installation and aftercare accessories.
Why Choose Stonewise
Stonewise has been built around one core belief that sourcing stone should be simple, transparent, and completely trustworthy. Every product is tried, tested, and paired with the right accessories so nothing is left to chance. Customers benefit from transparent pricing, detailed product information, a sample service to see and feel materials before ordering, and a curated range where quality is never compromised. There is no second-guessing, no overwhelm - just clarity and confidence at every step.Build beautifully. Build wisely.
📞 0330 175 5295
📧support@stonewise.uk
🌐 www.stonewise.uk VISIT WEBSITE CONTACT USContactgegevens
DNS House, 382 Kenton Road, HA3 8DP, Harrow, Middlesex, Verenigd Koninkrijk
- 03301755295
- support@stonewise.uk
- stonewise.uk
Clearance! Save NOW on stunning stone!
4,1
Goed
266 reviews
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Shambles
I made a mistake when adding my address to this patio tile order which autofilled my identical address with an Essex postcode , not mine in Sussex . I spotted the error on the Monday evening with delivery due on the Wednesday. I emailed Stonewise Monday evening explaining the situation and added the correct postcode. When i called them Tuesday 9am I was told that I would be charged for re-delivery even though the pallet had not been delivered yet!. Their website states a redelivery charge of £60 may be applied. I was then sent an invoice for £161 for re-delivery. Still with the incorrect postcode on the invoice.On the Wednesday i recieved a call from the delivery driver (at the wrong postcode) telling me that my tiles had arrived.
In total 10 calls later they altered the invoice postcode to the correct address, i was told there was nothing they could do about the £161 re-delivery charge which was being applied by their courier and i had to pay it. The tiles were eventually delivered on the revised agreed date and they were neatly packaged ( still to be laid)
Stonewise are a shambles each tel conversation i had was like pulling teeth and I would never use them again.
30 juni 2026
Review zonder uitnodiging
Antwoord van Stonewise (Formerly The Stonemart)
Hello Shaun,
Thank you for sharing your feedback. We are glad to hear that your tiles ultimately arrived on the revised date and were neatly packaged. However, we would like to clarify the situation surrounding the address change and the associated costs.
The order was placed with an Essex postcode, and the shipment was dispatched to that region's pallet network depot accordingly. You contacted us on Monday evening (22/6) at 8:14 PM to request a change to a Sussex postcode. Because the pallet was already physically in transit with our third-party transporter, it had already entered the Essex delivery network.
To clarify the costs you mentioned:
Redelivery vs. Rerouting:
Our website states a £60 fee for a redelivery - which applies when a driver attempts a delivery to the correct address but cannot complete it (e.g., no one is home). Your situation required a reroute to an entirely different county and depot network, over 80 miles away from the incorrect postcode.
The £161 Charge:
This was the exact cost passed on to us by the transporter for shifting a heavy pallet between two completely different regional depots. Stonewise did not add a single penny extra to this fee.
The Postcode on the Invoice:
Because your order had already been processed in our system under the original details, the automated billing system generated the payment link for the additional charges with your original address. However, logistics routing changes during transit are handled manually via direct email instructions with the transporter, which we executed immediately for the correct address.
The local driver in Essex called you because he hadn't yet received the update from his main hub. However, behind the scenes, your pallet was already locked into the system and on its way to your correct address in Sussex.
We completely understand that the incorrect postcode was an input error, and we did everything we could to intervene mid-transit. Ultimately, we simply had to pass on the direct cost charged by the transporter to safely reroute your heavy goods to Sussex.
We hope this helps clear up any misunderstanding. Please be assured that Stonewise is fully committed to delivering exceptional service and support at every stage of your order, from initial inquiry to final delivery and beyond.
We wish you all the best with your project.
Sincerely,
Stonewise Team
Antwoord van Stonewise (Formerly The Stonemart)
Hello Steven,
Thank you so much for the 4-star review! We're glad to hear you had a good delivery experience and are happy with your products. We appreciate your support!
Sincerely,
Stonewise Team
Pallet on back of delivery truck was…collapsed and we had to assist the delivery driver to remove it from the vehicle
Pallet on back of delivery truck was collapsed had to decant every single paving tile and carryover to my home also cannot find the tile reference on any tile package as these were also covered in soil slugs ants
Spent a good hour carrying them around
The delivery driver was ok should have sent it back
17 juni 2026
Antwoord van Stonewise (Formerly The Stonemart)
Hello Stephen,
Thank you for your feedback. We are incredibly sorry to hear about the frustrating experience you had with your delivery, and we truly appreciate you stepping in to help the driver unload the tiles.
To provide some context, delivering heavy goods like paving relies on nationwide third-party pallet networks. Because these heavy shipments are transferred across multiple regional hubs between our warehouse and your home, structural shifts can unfortunately happen mid-transit on rare occasions despite secure packaging. Furthermore, because pallets are sometimes cross-docked or stored in open transit yards during overnight transfers, outdoor elements like soil or insects can occasionally find their way onto the outer wrapping.
We checked our system logs, call records, and support tickets, but we could not find any prior communication from you regarding this delivery. We completely understand your frustration - spending an hour manually unloading a collapsed pallet is not the experience we want for our customers.
Had our customer service team been notified at the time, we would have immediately reported this to the transport network and filed a formal transit damage claim to hold them accountable for the handling of your freight.
If you happen to have any photographs of how the crate arrived, please reach out to our team directly via email with your order details. We would still love the opportunity to review these photos and look into this with the transporter on our end.
Sincerely,
Stonewise Team
Hi the delivery was on time
Hi the delivery was on time . Quick to place order on the website as well
16 juni 2026
Antwoord van Stonewise (Formerly The Stonemart)
Hello,
Thank you so much for your 5-star review! We are delighted to hear that our website made it quick and easy for you to place your order, and that your delivery arrived right on time.
We appreciate your business and hope you enjoy your new paving slabs. If you need anything else for future projects, please don't hesitate to reach out!
Sincerely,
Stonewise Team
I ordered porcelain paving slabs for a…
I ordered porcelain paving slabs for a client’s project. On delivery, I found 3 completely unusable tiles: one was cracked right through, and two had severe corner damage.
At first, the company refused to accept any responsibility at all, referring to their policy of allowing 5% damage in transit. Only after several emails and multiple conversations with customer service, and after a lot of back and forth, did they finally agree to refund just one single tile as a "goodwill gesture".
I find this approach completely unacceptable. A supplier should take full responsibility for the goods they sell and deliver – not shift the risk of damage onto the customer and force them to fight for basic rights.
This was a frustrating and time-consuming process. I am not satisfied with the service or the outcome, and I cannot recommend this company.
23 juni 2026
Review zonder uitnodiging
Antwoord van Stonewise (Formerly The Stonemart)
Hi Kamil,
Thank you for sharing your feedback. We take all comments regarding our processes and customer service handling very seriously, as we always want to make our policies and processes customer-friendly. We are sorry to hear that you felt frustrated by the resolution.
We are currently investigating your case and our communication records internally to review how the situation was managed.
Once we have a complete picture of the details, we will get in touch with you directly to discuss this further, and we will update our response here accordingly. Thank you for your patience while we look into this.
Sincerely,
Stonewise Team
Really great paving
Really great paving. Good price and very quick delivery. I unfortunately had to pay the split pack fee companies charge which I think is excessive. However with everything else I’d highly recommend.
11 juni 2026
Review zonder uitnodiging
Antwoord van Stonewise (Formerly The Stonemart)
Hi Rebecca,
Thank you so much for the 5-star review and for highly recommending us! We are thrilled to hear that you are pleased with the quality of the paving, our pricing, and the speed of the delivery.
We completely understand your perspective regarding the split-pack fee. We provide this option to give our customers the flexibility to order the exact quantities they need, whereas many suppliers only sell full, pre-sealed crates. Because breaking open a full crate requires our warehouse team to manually split the pallet, hand-select the individual items, and carefully repack them onto a separate pallet to keep them secure during transit, it involves significant extra handling, packing, and pallet costs. However, we always try to keep our core prices as competitive as possible to balance this out.
Thank you again for your valuable feedback and your business. We hope you love the finished look of your new paving!
Sincerely,
Stonewise Team
could choose delivery date which came…
could choose delivery date which came on time good product at very good price
9 juni 2026
Antwoord van Stonewise (Formerly The Stonemart)
Hi Jonathan,
Thank you so much for the fantastic 5-star review! We are delighted to hear that you found the delivery scheduling convenient, the product to your liking, and the pricing competitive. We truly appreciate your support!
Sincerely,
Stonewise Team
A fabulous product
Delivered early - which for me was good!
A fabulous product my front utility area now looks fabulous!
Thanks to you all
Louise in Eton
15 juni 2026
Review zonder uitnodiging
Antwoord van Stonewise (Formerly The Stonemart)
Hi Louise,
Thank you so much for the wonderful review! We are absolutely thrilled to hear that your new tiles arrived early and that your front utility area now looks fabulous. We truly appreciate your kind words and your support!
Sincerely,
Stonewise Team
Product not as described on the website
Everything was going really well. The delivery driver was lovely although I had prepaid for a PM delivery so my husband could be there and he came early before 12 pm , but luckily my husband was home early
When we started laying the slabs, we noticed that they were not natural slate as we believed and that there were many slabs that were the same. I was shocked at this as I put natural stone in the search on the website and rustic slate came within that search also at the bottom underneath the pictures of the slabs there was a disclaimer that has natural stone no two slabs would be the same. It also mentioned colour discrepancies on the website. I have gone back to Stonewise and they are not taking any responsibility for the implication that the product I was buying was natural stone so really extremely disappointed as this is not the product that I thought I was buying. There is also a couple of slabs at the very bottom that are broken
4 juni 2026
Antwoord van Stonewise (Formerly The Stonemart)
Hi Tina,
Thank you for your feedback. We are pleased to hear that your ordering experience and delivery went smoothly, but we would like to clarify the misunderstanding regarding the product material.
We take product transparency very seriously. The item you purchased is clearly titled "Rustic Slate 600x900 Outdoor Porcelain Paving" in a prominent, large font at the very top of the product page. It is also clearly mentioned in the product description given on the product page itself. This exact specification "Porcelain" was also explicitly stated in your order confirmation email, shipping confirmation email, the label pasted on the crate, and printed in a large font on the protective corrugated cover of each individual tile.
The note you referred to below the photo gallery is a standard disclaimer note. This note serves as a general reminder on our website regarding material variations and why the colour of the stone may vary from what you see in the photographs. It does not have any relation to specific product information. In general, the product title and the description are the authentic, binding sources for that information, both of which clearly state what the product is.
Furthermore, because these slabs have already been laid, we are unable to help at this post-installation stage.
Regarding the broken slabs, we have a clear policy to immediately provide refunds or replacements for transit damage when reported within the specified timelines. Had we been notified within this timeframe, this would have been resolved for you straight away. Nevertheless, you can still send us the details of the damaged slabs along with photographs to support@stonewise.uk, and our team will contact you to take this further.
Our goal is always to provide clear and accurate information at every stage of the purchase, and we assure you there was never any intention to mislead.
Sincerely,
Stonewise Team
Fantastic service
8 juni 2026
Antwoord van Stonewise (Formerly The Stonemart)
Hi Lee,
Thank you so much for the fantastic feedback! We're thrilled to hear you had a great experience with Stonewise and wish you all the best with your project.
Sincerely,
Stonewise Team
Unfortunately unpacked today and 4…
Unfortunately unpacked today and 4 large slabs are broken
7 april 2026
Antwoord van Stonewise (Formerly The Stonemart)
Hi Nick, thank you for taking the time to leave a review, and I'm sorry to hear four slabs arrived broken, that's never the experience we want you to have. Stone pallets can be handled as many as eight times moving through the pallet network, and a single knock at any one of those points can chip or crack a few pieces, so even with great care a 100% damage-free delivery is hard to guarantee. That said, we've now located your order and our trade support team will be in touch to put things right. Thanks again for flagging it.
Aarti
Stonewise
Delivery is good but most of the slabs…
Delivery is good but most of the slabs come damaged, chipped. Then they make it impossible to get compensation for damaged slabs. So you just end up with loads you cant use as a hole slab because of defections. Very awkward company.
Wouldn't buy of again
1 juni 2026
Review zonder uitnodiging
Antwoord van Stonewise (Formerly The Stonemart)
Hi Chloe, thank you for your feedback, and I'm sorry that some of your tiles arrived damaged and that getting it resolved felt harder than it should have. Since your review we've been in touch and refunded you for the damaged tiles, and I hope that's gone some way towards putting things right. If there's anything still outstanding, please do get in touch with me directly and I'll make sure it's sorted.
Aarti
Stonewise
Product was fine
Product was fine, paid for express delivery it didn’t come. Had to message to ask to be refunded the express charge. It then didn’t come til long after the stated time, someone called me to track delivery who was very hard to understand so I had no idea when it was coming.
The product was great condition the courier let them down
I have edited to include email trail as there is an inference in the reply that I am being untruthful - I did have to ask for the refund it was not pro active
On 3 Jun 2026, at 12:08, Jay l The Stonemart
Good afternoon
I have now refunded this for you - again, apologies for the inconvenience caused.
Kind Regards
Jay Guest
Trade Account Manager
0204 502 8880
Sent: Tuesday, June 02, 2026 19:14
To: Jay l The Stonemart
Subject: Re: TS-6443 - Stonewise Delivery
Hi
Thank you for letting me know. I paid an extra £10 for express delivery - please can you refund me this as it’s coming within standard delivery timescales.
Thank you
1 juni 2026
Antwoord van Stonewise (Formerly The Stonemart)
Hi Sarah,
Thank you for sharing your feedback. We are very glad to hear that you were pleased with the great condition and quality of your product, but we are incredibly sorry that the delivery experience let you down.
In the natural stone industry, we rely heavily on third-party logistics and pallet networks to deliver such heavy products. On rare occasions, they miss connecting schedules, which can lead to delivery delays. We always want to be transparent about how we handle these situations. When the transport company notified us that your Express Delivery (scheduled for June 2nd) would be delayed by a day, our team immediately contacted you to update you and proactively initiated a full refund of your express delivery charges on June 3rd - before the order was even delivered.
Depending on your bank and payment processor, refunds generally take 3–5 business days to reflect in your account. While it may have appeared as though there was a delay on our end, we processed this on our system instantly.
We are also deeply sorry for the frustrating communication you experienced with the tracking call. We will investigate this further and share your feedback with the respective logistics partners to ensure this is addressed.
Thank you again for your business and your honest review.
Sincerely,
Stonewise Team
These look beautiful in my garden
These look beautiful in my garden. Out of 40 only 2 broke in transit. Quick turnaround on delivery
29 mei 2026
Antwoord van Stonewise (Formerly The Stonemart)
Hi Mrs Mcgreavey,
Thank you for the fantastic 5-star feedback! Delivering high-quality products swiftly is exactly what we aim for, and we are so glad to know they have made a beautiful addition to your garden.
We always love seeing our products in their new homes and would love to see the finished result if you have any photos to share! Thank you for your business and your kind recommendation.
Sincerely,
Stonewise Team
Outstanding customer service
I needed a small order and could not accommodate the huge lorries that normally deliver. The team went over and above in sorting a van delivery and making sure it went well. Very pleased with items and whole experience.
12 juni 2026
Review zonder uitnodiging
Antwoord van Stonewise (Formerly The Stonemart)
Hi Melanie,
Thank you so much for the outstanding 5-star review! Delivering heavy products can often present unique delivery challenges, and we are incredibly proud of our team for going over and above to arrange a dedicated van delivery for your project.
We are thrilled to hear that everything went smoothly and that you are very pleased with your items. Thank you for choosing us, and enjoy your new paving!
Sincerely,
Stonewise Team
Cobbles
Brilliant product .Order delivered on time and good communication.
8 juni 2026
Review zonder uitnodiging
Antwoord van Stonewise (Formerly The Stonemart)
Hi Neil,
Thank you for sharing your experience! We are thrilled that you found our cobbles to be a brilliant product and that the delivery and communication met your expectations. We truly appreciate your business and hope you enjoy the finished look!
Sincerely,
Stonewise Team
Really pleased with the black limestone…
Really pleased with the black limestone slabs. Great value and fast delivery.
29 mei 2026
Antwoord van Stonewise (Formerly The Stonemart)
Hello Murpho,
Thank you so much for the wonderful 5-star review! We are absolutely delighted to hear that you are really pleased with the quality and value of our black limestone slabs. Delivering premium products quickly is exactly what we aim for, so it’s fantastic to know we hit the mark for your project. Thank you for choosing us!
Sincerely,
Stonewise Team
everything was excellent about this…
everything was excellent about this company. ordered online and received email and WhatsApp messages confirming the order with due delivery date. they emailed a link for the transport company so you could track the delivery. The delivery Driver was very pleasant and polite.
the granite cobble setts were great quality and packed securely in a crate.
I will definitely use them again
3 juni 2026
Antwoord van Stonewise (Formerly The Stonemart)
Hi Mary,
Wow, thank you so much for this amazing feedback! We are absolutely thrilled to hear that everything went perfectly from start to finish. Our team works incredibly hard on our communication and quality, so your kind words truly mean the world to us.
Thank you for your business, and we look forward to working with you again on your next project!
Sincerely,
Stonewise Team
Excellent service, great cobbles
Excellent service, speedy delivery. Really good granite cobbles/setts, consistent thickness which made laying easy.
28 mei 2026
Antwoord van Stonewise (Formerly The Stonemart)
Hi Paul,
Thank you so much for the fantastic feedback! We are absolutely thrilled to hear that you had an excellent experience and that the granite cobbles made the installation process nice and smooth.
We truly appreciate your business and hope you enjoy the finished look!
Sincerely,
Stonewise Team
Antwoord van Stonewise (Formerly The Stonemart)
Hi David,
Thank you for the 5-star review! We are glad to hear your delivery arrived right on time. We appreciate your business!
Sincerely,
Stonewise Team
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