Superb from start to finish. The product, Raj green sandstone was the best price available, even with a split crate. I was a little worried by some of the low reviews that seemed to relate to damage d... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Slabs were delivered with at least 3 broken the top one you could easily see the cracks in 2 corners. It took a while for Stonewise to collect the slabs when they did they charged me £100 to return... Toon meer
Bedrijf heeft geantwoord
Great communication, Price and timely delivery. Kerbside delivery though was a bit of a problem as only option offered and really no flexibility about getting it onto the driveway, it was simply l... Toon meer
Bedrijf heeft geantwoord
Great choice of porcelain tiles and also better value than lot of their competitors. I had shopped around online looking for the right tiles at the right price and decided on Stonewise. No complain... Toon meer
Bedrijfsgegevens
Over Stonewise (Formerly The Stonemart)
Geschreven door het bedrijf
About Stonewise
Stonewise (formerly The Stonemart) is a UK-based natural stone and porcelain paving supplier, helping homeowners and trade professionals source premium materials for driveways, patios, pathways, steps, and garden spaces. Stonewise supplies a comprehensive range including Indian Sandstone, Limestone, Granite, Slate, and Porcelain Paving - all rigorously tested and carefully curated for lasting quality and design excellence.
What Stonewise Offers
The Stonewise range covers everything needed to complete an outdoor space with confidence. Products include natural stone paving slabs, porcelain paving, driveway paving, sandstone paving, limestone paving, granite paving, slate paving, steps and coping, walling and cladding, and a full range of installation and aftercare accessories.
Why Choose Stonewise
Stonewise has been built around one core belief that sourcing stone should be simple, transparent, and completely trustworthy. Every product is tried, tested, and paired with the right accessories so nothing is left to chance. Customers benefit from transparent pricing, detailed product information, a sample service to see and feel materials before ordering, and a curated range where quality is never compromised. There is no second-guessing, no overwhelm - just clarity and confidence at every step.Build beautifully. Build wisely.
📞 0330 175 5295
📧support@stonewise.uk
🌐 www.stonewise.uk VISIT WEBSITE CONTACT USContactgegevens
DNS House, 382 Kenton Road, HA3 8DP, Harrow, Middlesex, Verenigd Koninkrijk
- 03301755295
- support@stonewise.uk
- stonewise.uk
Clearance! Save NOW on stunning stone!
4,1
Goed
267 reviews
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Heeft 96% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Awful experience
Awful experience. Terrible customer service.
Do not use
23 maart 2026
Review zonder uitnodiging
Antwoord van Stonewise (Formerly The Stonemart)
Hi Hollie,
We are very sorry to hear about your experience, as we strive to provide excellent service to every customer. We take feedback like yours seriously and would like to resolve this immediately.
Unfortunately, we have been unable to locate an account or order matching your name and review details. We previously sent a request for more information through Trustpilot's "Request Information" tool, but we didn't receive a response.
Please contact us directly at support@stonewise.uk or call us at 0330 175 5295 with your order number. We are committed to looking into this and resolving it for you as quickly as possible.
Sincerely,
Stonewise Team
A good customer service experience
The company are very responsive and easy to deal with.
Only 4* as the tiles were meant to be delivered between 3-5.
They arrived at 7.30pm.
This was something I was prepared for having read some of the bad reviews on here but the price was a substantial saving from other companies.
They were sodden and there was some damage.
That being said, when I reported the condition of the tiles the company responded the next working day and we were able to come to an agreement about partial refund accounting for the damaged tiles.
Tile quality is great and we were able to use all barring 2 tiles in the end, I would order from them again.
2 maart 2026
Antwoord van Stonewise (Formerly The Stonemart)
Hi Gwyn,
Thanks for the review! We are glad you found our service responsive and the price a great saving.
Regarding the delivery time, as we transport heavy stone products via large vehicles, schedules can occasionally be affected by traffic or logistical challenges beyond our control. We appreciate your patience with the late arrival and will continue working with our partners to improve this.
We look forward to working with you again on your future projects!
Sincerely,
Stonewise Team
Antwoord van Stonewise (Formerly The Stonemart)
Hi Elizabeth,
Thank you for the 5-star review!
We are delighted to hear you are happy with both the quality of our stone and the service you received. We hope you enjoy the finished result of your project!
Sincerely,
The Stonemart Team
The customer service was excellent
The customer service was excellent, especially Jay.
I am so pleased with the product and whilst it is still work in progress they look great.
On the initial delivery of 45 slabs, 7 were broken.
Jay dealt with this in a very professional manner and her customer service skills are excellent.
Many thanks to everyone at Stonemart.
9 februari 2026
Antwoord van Stonewise (Formerly The Stonemart)
Hi Paul,
Thank you so much for the 5-star review!
We are delighted to hear that Jay was able to provide such excellent service regarding your replacements. While we aim for every delivery to arrive perfectly, we are glad our team could make things right for you quickly. We are thrilled you are happy with the stone and would love to see the finished result!
Sincerely,
The Stonemart Team
took the order then had no stock
2 februari 2026
Antwoord van Stonewise (Formerly The Stonemart)
Hi Tim,
Please accept our sincerest apologies for the frustration caused. We strive for 100% accuracy in our stock levels, but a technical synchronization error meant this item appeared available when it was not. We have already processed your full refund and are working hard to resolve this inventory issue to ensure it doesn't happen again.
We would welcome the opportunity to make this right for you on a future project.
Sincerely,
The Stonemart Team
Very helpful delivery driver
Very helpful delivery driver. Got the pallet to the best place. Thanks
30 januari 2026
Antwoord van Stonewise (Formerly The Stonemart)
Hello,
Thank you for the 5-star review! We are delighted to hear that you had such a positive experience with our delivery driver. Providing a smooth and professional service is a top priority for us, and we will be sure to pass your kind words on to the team. We hope you enjoy your new stone!
Sincerely,
The Stonemart Team
Antwoord van Stonewise (Formerly The Stonemart)
Hi Simon,
Thank you for the 5-star rating! We are so glad to hear everything went smoothly with your delivery and that our team kept you well-informed. We look forward to serving you again.
Sincerely,
The Stonemart Team
Antwoord van Stonewise (Formerly The Stonemart)
Hi Stephen,
Thank you so much for the 5-star review! We are delighted to hear that you are happy with our prices, delivery, and the quality of the stone.
We strive to provide the best value in the UK, so it’s brilliant to know we hit the mark for you. We look forward to helping you with any future projects!
Sincerely,
The Stonemart Team
Check things are in stock before telling customers its been despatched when it's out of stock
Before ordering a pallet of 40 900x600 porcelain paving slabs I ordered and paid for a sample, I received a message informing me it had been despatched, over a week later I received a email informing me it was out of stock and I was to receive a refund
Although these things happen, I emailed to suggest they don't tell a customer something has been despatched until it actually has, I received a email in response saying "no problem" and asking me to send a photo of the before and after of the patio.
Well I can but it won't be purchased from this company
These things happen but
14 januari 2026
Antwoord van Stonewise (Formerly The Stonemart)
Hello Keith,
We are very sorry for the frustration caused by your sample order. We recently experienced a technical synchronisation issue between our inventory levels and our fulfilment system, which we are working hard to rectify.
Regarding our email response, please be assured that the request for before/after photos is a permanent part of our team's email signature and was not intended to be dismissive of your situation. We pride ourselves on transparent communication and clearly fell short of our own expectations here. As your refund was processed immediately, we hope this goes some way to resolving the matter.
We would value the opportunity to win back your trust and demonstrate our true standards of service on a future project.
Sincerely,
The Stonemart Team
First order made in time for next day…
First order made in time for next day delivery, and paid extra charge, been delivered 5 days later. The sets I’ve purchased online showing thin, sawn cut and received 60mm thick riven.
Received a full refund on delivery charges and despite the fact that I have not been charged for the delivery now, you should review your delivery terms and delivery company, you’re loosing a great amount of customers like this.
12 januari 2026
Antwoord van Stonewise (Formerly The Stonemart)
Hi Alex,
Thank you for sharing your feedback. We sincerely apologise that your first order with us did not go as planned. We pride ourselves on our delivery standards, but unfortunately, a technical issue with our delivery equipment caused an unavoidable delay.
We also want to look into the product specification concerns you raised immediately. A member of our team will be contacting you directly to resolve this. We value your business and are committed to making this right.
Sincerely,
The Stonemart Team
Great price, quick delivery
Great price, lovely product, clear communication and quick delivery! Would recommend 👌
12 januari 2026
Antwoord van Stonewise (Formerly The Stonemart)
Hello,
Thank you for the fantastic feedback!
We are very pleased that you enjoyed a smooth experience with us, from ordering to delivery. We appreciate your support and look forward to working with you again in the future.
Sincerely,
The Stonemart Team
I’m Happy with my Order Very Good…
I’m Happy with my Order Very Good service very helpful answer phone straight away very friendly and for that deserve good review
2 januari 2026
Antwoord van Stonewise (Formerly The Stonemart)
Hello Valbona,
Many thanks for the 5-star rating! We are so glad you found our service helpful and friendly. Providing a seamless experience for our customers is our top priority, and your feedback means a lot to the whole team. We look forward to serving you again in the future!
Sincerely,
The Stonemart Team
Great company
Easy ordering, you can choose a delivery date, free delivery too, delivered on time by a very pleasant, careful delivery person, and the tiles are wonderful, well supported and packed including corner covers.
Unfortunately the very bottom tile was smashed, but all others were perfect.
8 januari 2026
Antwoord van Stonewise (Formerly The Stonemart)
Hi Mr. Hodgson,
Thank you for the 4-star review and for your kind words about our ordering process and the quality of our tiles. We are glad to hear that, overall, your experience was a positive one.
We are sorry to hear that one tile got damaged in transit. Please reach out to our customer service team with a photo of the damage, and we will be happy to assist you in resolving this immediately.
Sincerely,
The Stonemart Team
5* service from start to finish!
5* service from start to finish!! Slabs delivered on time and delivered with care all intact and as described
Thank You Stonemart and Palletways 100% service which in this day and age is rare!!
Ricky T
RWT Property Maintenance
6 januari 2026
Review zonder uitnodiging
Antwoord van Stonewise (Formerly The Stonemart)
Hi Ricky,
Thank you so much for the 5-star review! We are delighted to hear that you had such a positive experience with us from start to finish. We truly appreciate your kind words and look forward to supporting you and your team with your future projects.
Sincerely,
The Stonemart Team
I only ordered a porcelain sample so…
I only ordered a porcelain sample so can’t really say much than it arrived on time which it should have given the postage charges.
4 november 2025
Antwoord van Stonewise (Formerly The Stonemart)
Hi Greig,
Thank you for the 5-star review! We are glad to hear that your porcelain sample arrived on time. We hope the sample helps with your project planning, and we look forward to assisting you further whenever you are ready to take the next step.
Sincerely,
The Stonemart Team
Excellent product and faster than…
Excellent product and faster than expected delivery
29 oktober 2025
Antwoord van Stonewise (Formerly The Stonemart)
Hello Nick,
Thank you for the 5-star review!
We always strive to provide a top-quality experience for our customers, so we are delighted to hear you were happy with both the product and the fast delivery.
Sincerely,
The Stonemart Team
Great value
Great value. A smooth and efficient transaction with great communication.
2 december 2025
Antwoord van Stonewise (Formerly The Stonemart)
Hi Michael,
Thank you for taking the time to leave us a 5-star review! We are delighted to hear you found our products to be great value and that your transaction was smooth and efficient.
We truly appreciate your feedback!
Sincerely,
The Stonemart Team
Flamed Granite paving- excellent poduct.
Great product, & great service…..what more can I say.
20 november 2025
Review zonder uitnodiging
Antwoord van Stonewise (Formerly The Stonemart)
Hello Chertzy,
Thank you so much for the wonderful 5-star review!
We are thrilled to hear you are pleased with both the product and the service you received. We truly appreciate your kind words!
Sincerely,
The Stonemart Team
Good hassle free service happy with the…
Good hassle free service happy with the slabs would highly recommend.
30 oktober 2025
Review zonder uitnodiging
Antwoord van Stonewise (Formerly The Stonemart)
Hello,
Thank you for your 5-star rating! We are thrilled you found our service "hassle-free" and are completely happy with the product.
We strive for this result, and your high recommendation means a lot to our team. We hope to serve you again!
Sincerely,
The Stonemart Team
Best price I could find for the slabs I…
Best price I could find for the slabs I wanted. I had a small problem with the delivery. It was great to get an answer in seconds from customer services and a successful resolution of the issue. All round a good purchase.
5 november 2025
Antwoord van Stonewise (Formerly The Stonemart)
Hello Mike,
Thank you so much for this wonderful 5-star review! We are delighted that you found the best price with us and, more importantly, that our team was able to provide seconds-fast support and a successful resolution to your delivery issue. We always strive to provide top-notch customer service alongside great value.
We appreciate your business!
Sincerely,
Aarti, Founder
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