Superb from start to finish. The product, Raj green sandstone was the best price available, even with a split crate. I was a little worried by some of the low reviews that seemed to relate to damage d... Toon meer
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Slabs were delivered with at least 3 broken the top one you could easily see the cracks in 2 corners. It took a while for Stonewise to collect the slabs when they did they charged me £100 to return... Toon meer
Bedrijf heeft geantwoord
Great communication, Price and timely delivery. Kerbside delivery though was a bit of a problem as only option offered and really no flexibility about getting it onto the driveway, it was simply l... Toon meer
Bedrijf heeft geantwoord
Great choice of porcelain tiles and also better value than lot of their competitors. I had shopped around online looking for the right tiles at the right price and decided on Stonewise. No complain... Toon meer
Bedrijfsgegevens
Over Stonewise (Formerly The Stonemart)
Geschreven door het bedrijf
About Stonewise
Stonewise (formerly The Stonemart) is a UK-based natural stone and porcelain paving supplier, helping homeowners and trade professionals source premium materials for driveways, patios, pathways, steps, and garden spaces. Stonewise supplies a comprehensive range including Indian Sandstone, Limestone, Granite, Slate, and Porcelain Paving - all rigorously tested and carefully curated for lasting quality and design excellence.
What Stonewise Offers
The Stonewise range covers everything needed to complete an outdoor space with confidence. Products include natural stone paving slabs, porcelain paving, driveway paving, sandstone paving, limestone paving, granite paving, slate paving, steps and coping, walling and cladding, and a full range of installation and aftercare accessories.
Why Choose Stonewise
Stonewise has been built around one core belief that sourcing stone should be simple, transparent, and completely trustworthy. Every product is tried, tested, and paired with the right accessories so nothing is left to chance. Customers benefit from transparent pricing, detailed product information, a sample service to see and feel materials before ordering, and a curated range where quality is never compromised. There is no second-guessing, no overwhelm - just clarity and confidence at every step.Build beautifully. Build wisely.
📞 0330 175 5295
📧support@stonewise.uk
🌐 www.stonewise.uk VISIT WEBSITE CONTACT USContactgegevens
DNS House, 382 Kenton Road, HA3 8DP, Harrow, Middlesex, Verenigd Koninkrijk
- 03301755295
- support@stonewise.uk
- stonewise.uk
Clearance! Save NOW on stunning stone!
4,1
Goed
267 reviews
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Nice tiles but would not replace…
Nice tiles but would not replace delivered broken tiles
6 november 2025
Antwoord van Stonewise (Formerly The Stonemart)
Hi Paul,
We appreciate you taking the time to share your thoughts, and we are glad you liked the tiles! We sincerely regret that some arrived broken— that is certainly not the experience we aim for. While transit damage can occur on rare occasions due to the nature of the product, we immediately seek to resolve it.
For issues of transit damage, we offer a prompt refund in line with our standard policy, which we already communicated to you via email. We would be happy to complete this resolution for you immediately. Please reply to our previous email at your earliest convenience so we can resolve it for you.
Thank you for your patience and understanding!
Sincerely,
Aarti, Founder
Antwoord van Stonewise (Formerly The Stonemart)
Hello David,
Thank you so much! We are thrilled to hear you had an excellent experience. Providing top-notch service is always our priority, and we appreciate you taking the time to leave us this wonderful 5-star rating.
Sincerely,
Aarti, Founder
Antwoord van Stonewise (Formerly The Stonemart)
Hello Chris,
Thank you for your fantastic 5-star review!
We are delighted to hear that you had "no problems" and that your product arrived exactly as expected. Providing a smooth experience is always our top priority.
We truly appreciate your feedback!
Sincerely,
Aarti, Founder
Antwoord van Stonewise (Formerly The Stonemart)
Hi Adam,
Thank you for the 5-star rating!
We are delighted to hear that our team was so helpful during your call. Providing excellent customer service is always our top priority.
We appreciate your kind feedback and look forward to assisting you again!
Sincerely,
Aarti, Founder
Would highly recommend
From browsing / ordering to delivery, all went without a hitch. Received in a good time frame too, and the order status / update were helpful and consistent. And we can’t fault the product either. So all in all, a 5 * experience.
10 september 2025
Review zonder uitnodiging
Antwoord van Stonewise (Formerly The Stonemart)
Hello Helen,
Thank you for your wonderful review! We are so glad to hear that you had a smooth and positive experience from the moment you placed your order to the final delivery.
We strive to ensure our product quality and customer communication are consistent, and it's fantastic to know we hit the mark for you.
We truly appreciate your recommendation and look forward to serving you again in the future.
Sincerely,
Aarti, Founder
Spot on
Great products and spot on costumer service.
Used The Stonemart for several projects and time after time they get it right.
This time
Kota black limestone 600x900. What a product!
22 september 2025
Review zonder uitnodiging
Antwoord van Stonewise (Formerly The Stonemart)
Hello Joris,
Thank you for the fantastic review! We are so glad to hear that you've had a great experience with our products and customer service.
We especially appreciate your kind words about our Kota black limestone and are proud to be a part of your projects.
We look forward to helping you with your next project!
Sincerely,
Aarti, Founder
Delays and Poor Quality Control & Communication – Disappointing Experience
I placed an order totalling circa £3.6k with Stonemart on 05/09/25, consisting of two different limestone products. Unfortunately, my experience has been extremely disappointing due to multiple issues in both product accuracy and delivery.
1. Incorrect Product Supplied – Bullnose Limestone Steps
This arrived earlier than the agreed date. Thankfully, my workmen were present to assist with unloading from the kerbside. However, once moved to site and unpacked, it was clear that the steps were not bullnosed as advertised.
I was later informed that Stonemart’s supplier had sent the wrong batch. While I understand that supply chain issues can occur, it is very concerning that no checks were carried out by Stonemart prior to dispatch. I have now been told that the correct bullnose steps will not be in stock until end of October, which has disrupted my project timeline significantly.
2. Repeated Delays & Poor Communication – Limestone Paving Slabs
This was originally scheduled for delivery on 11/09/25, but this was pushed back to 12/09/25, and then again to 15/09/25. Due to the previous mistake, I was assured by Jay that these slabs would be delivered via special delivery by 10:00 AM on 15/09/25. However, as of writing this, the order has still not arrived. No tracking information was provided, and no delivery window was communicated in advance.
Given the previous stellar reviews of Stonemart, I expected much better in terms of product accuracy, delivery reliability, and customer communication. The ongoing delays and lack of accountability have had a serious knock-on effect on my project schedule and costs.
At this stage, I feel it would be appropriate for Stonemart to offer a gesture of goodwill or partial compensation for the inconvenience and disruption caused.
11 september 2025
Review zonder uitnodiging
Antwoord van Stonewise (Formerly The Stonemart)
Hello,
Thank you for bringing this to our attention. We are very sorry for the unacceptable issues you experienced with your order. The delays, incorrect product, and poor communication are not up to our standards, and we sincerely apologies for the significant inconvenience.
We have located your order in our system and are treating this with the highest priority. Our team is currently investigating the details of your case, and we will be in touch with you directly to find a solution.
Sincerely,
Aarti, Founder
The worst customer service
The worst customer service! My delivery of stone didnt arrive. The link to the courier kept adding a day to the delivery date. My husband spoke to one of the team who said he would chase it- nothing happened. We have had to cancel the builder twice because of the non delivery and Finally I am told today it has been lost and so another delivery has been arranged- nearly 2 weeks after placing the original order
2 september 2025
Antwoord van Stonewise (Formerly The Stonemart)
Hello Simeon,
Thank you for bringing this to our attention. We are very sorry to hear about the significant issues you have experienced with your delivery. This is certainly not the service level we aim for.
We have received your feedback and are treating this with the highest priority. Our team is currently investigating this as a matter of urgency, and we will be in touch with you directly to resolve this.
Sincerely,
Aarti, Founder
I paid extra for guaranteed delivery
I paid extra for guaranteed delivery. It’s now 3 days late. Very bad customer service at the weekend when I rang it was a foreign call centre that had no idea how to help. Will not be using again.
8 september 2025
Review zonder uitnodiging
Antwoord van Stonewise (Formerly The Stonemart)
Hi Patrick,
We are so sorry to read about your experience and the frustration this has caused you. We understand that you paid for a guaranteed delivery, and we completely failed to deliver on that promise. It is unacceptable that your delivery was delayed, and we apologise for the lack of help you received from our team over the weekend.
As you mentioned, we have already refunded the amount charged for the express delivery as a first step.
We are treating this as a matter of urgency. Our team is actively investigating this with the delivery partner and reviewing our weekend customer service processes. A member of our team will be in touch with you shortly to get this sorted out for you.
Sincerely,
Aarti, Founder
Return policy absolutely woeful
Product wrongfully purchased (my fault...entirely) return policy is absolutely woeful. Purchase price, including selection charge and delivery charge £250. Return charge £400 even before the return delivery charge was added...!!
28 augustus 2025
Antwoord van Stonewise (Formerly The Stonemart)
Hello Ian,
Thank you for your feedback. We are sorry to hear about your frustrating experience with our returns process.
We want to clarify the charge for return collections. As per our policy, the collection charge is £100 per crate. Since your order was for four loose steps, which are considered a single crate, the return charge would be £100, not £400 as you mentioned.
It seems there may have been a misunderstanding, and we would like to resolve this for you. Please contact us directly at support@thestonemart.co.uk or call us at 03301755295 with your order number so we can look into this matter for you personally.
We look forward to helping you.
Sincerely,
Aarti, Founder
Great customer service from Jay
Thank you Jay for all of your help. You have worked so hard to put right the issues we had. Great customer support.
4 september 2025
Review zonder uitnodiging
Antwoord van Stonewise (Formerly The Stonemart)
Hello Jodi,
Thank you for your review. We are very sorry to hear about your frustrating experience with the delivery and that the process did not meet your expectations.
We take all feedback seriously and would like to investigate this immediately. However, we are unable to locate your order from the name provided here. This information will help us to investigate the issue directly with the third-party carrier who handled your delivery.
Could you please send an email to our customer support team at support@thestonemart.co.uk with your order number?
We look forward to hearing from you.
Sincerely,
Aarti, Founder
Quick delivery and tiles are fab just…
Quick delivery and tiles are fab just exactly what I was looking for will defo be ordering again from this company thanks
29 augustus 2025
Review zonder uitnodiging
Antwoord van Stonewise (Formerly The Stonemart)
Hi Michelle,
Thank you for the wonderful review!
We are so pleased to hear you are happy with your order and that we were able to provide exactly what you were looking for. We really appreciate your business and look forward to the opportunity to serve you again.
Sincerely,
Aarti, Founder
Quality
Quality, price and delivery was great! Will use again providing all stays the same
1 augustus 2025
Antwoord van Stonewise (Formerly The Stonemart)
Hello Julie,
Thank you for the fantastic 5-star review!
We are delighted to hear you were happy with the quality, price, and delivery. We are committed to maintaining these standards, and we truly appreciate you taking the time to share your feedback.
We look forward to serving you again in the future!
Sincerely,
Aarti, Founder
All good here
All good here, porcelain arrived when it was supposed to, delivered outside my house and no breakages, no one sent to lay them though, oh well can't have it all
14 augustus 2025
Review zonder uitnodiging
Antwoord van Stonewise (Formerly The Stonemart)
Hello Dean,
Thank you for the fantastic 5-star review!
We are delighted to hear that you are happy with the delivery and that everything was in good order. We are committed to providing great products and service, and we truly appreciate you taking the time to share your feedback.
Sincerely,
Aarti, Founder
GREAT QUALITY AT A REASONABLE COST.
GREAT QUALITY AT A REASONABLE COST.
Only got 4 stars as the kerb side delivery was a pain as slabs were for the back garden and they were dropped at the front so a hefty load for my husband to carry to the correct location - back breaking stuff!
29 juli 2025
Antwoord van Stonewise (Formerly The Stonemart)
Hi Cat,
Thank you for your 4-star review and for the kind words about our product quality and reasonable cost.
We sincerely apologise for the inconvenience and frustration caused by the kerbside delivery. We completely understand that moving the slabs to your back garden was a difficult task.
For large and heavy items like stone slabs, kerbside delivery is the standard procedure for carriers. This approach is taken because their equipment is designed for flat, hard surfaces like the kerb, which safely minimises risks for both the drivers and the product during offloading.
We appreciate your understanding and thank you again for choosing us.
Sincerely,
Aarti, Founder
Antwoord van Stonewise (Formerly The Stonemart)
Hi Darren,
Thank you for leaving us a 5-star!
We are thrilled to hear you had an excellent experience and are happy with the product. We really appreciate you taking the time to share your feedback, and we look forward to serving you again in the future!
Sincerely,
Aarti, Founder
Great company and product
Great company prompt delivery great customer service and product is excellent . Would recommend you use this company
25 juli 2025
Antwoord van Stonewise (Formerly The Stonemart)
Hi Day,
Thank you so much for the fantastic 5-star review!
We are delighted to hear you were happy with our product, prompt delivery, and the customer service. Your recommendation means a lot to our team and is the best compliment we could receive.
We appreciate you taking the time to share your feedback!
Sincerely,
Aarti, Founder
Super
Super! Tiles arrived quickly and were well wrapped. Looked just as they did online so very happy about that. Price was also reasonable. I would recommend!
30 juli 2025
Review zonder uitnodiging
Antwoord van Stonewise (Formerly The Stonemart)
Hi Christopher,
Thank you so much for the fantastic 5-star review!
We are so happy to hear that you had such a positive experience with both our products and service, from the quality to the delivery.
Your recommendation means a lot to our team! We truly appreciate you taking the time to share your positive experience.
Sincerely,
Aarti, Founder
Excellent all round! …
Communication throughout the process had been excellent. I emailed to ask if I could have an earlier delivery which was not a problem and sorted straight away. The price too was excellent and almost too good to be true! The stones are being laid and look incredible. Would definitely recommend.
2 juli 2025
Review zonder uitnodiging
Antwoord van Stonewise (Formerly The Stonemart)
Hi Sarah,
Thank you so much for your "Excellent all round!" 5-star review!
We are thrilled to hear that you had such a positive experience with our communication, delivery, and pricing. It is fantastic that your stones are looking incredible now that they are laid. We would absolutely love to see how your patio turned out – perhaps you could share a photo with us?
Your recommendation means a lot to our team!
Thanks again for choosing us!
Sincerely,
Aarti, Founder
No goods, no refund
I ordered £880 worth of goods paying extra for express delivery on 3rd july. The goods didn't arrive the or at all.Stonemart came up with a story about the carrier smashing them in an accidentnand they had no more stock. The carrier's tracker website shows the stones never being made available for collection. I made a chargeback through my bank, but 3 weeks late this companyare disputing it, goodness knows why as I haven't had the product or a refund.
3 juli 2025
Review zonder uitnodiging
Antwoord van Stonewise (Formerly The Stonemart)
Hello,
Thank you for sharing your feedback. We are truly sorry to learn of your disappointing experience with your recent order (TS-3918) and understand your frustration regarding the non-receipt of goods and the refund process.
As soon as we became aware of the unfortunate situation with your order – we acted immediately. On July 2nd, we informed you of the issue and proactively initiated a full refund for £888 (not £880) on July 3rd at 11:34 AM. Our priority was to return your funds as quickly as possible.
We understand that you also filed a chargeback on July 4th. Please know that when a chargeback is initiated while a refund is in process, it can unfortunately cause the refund to fail and put the funds into a complex dispute resolution cycle with the banks. This is exactly what occurred in this instance, creating a delay for both parties.
We sincerely apologise for the inconvenience this process has caused you. Even after the chargeback was filed, we never wanted to cause any further delay. That's why we made multiple attempts to contact you via email and phone after July 4th. Our aim was to explain how revoking the chargeback could potentially expedite your refund, as we were keen to resolve this directly. We regret that these communications couldn't be completed between us. Consequently, we proceeded with submitting our response to the chargeback, and any subsequent delay was a result of the standard processes followed by banks and payment service providers. Please be assured, we have been proactive and quick throughout this entire situation.
Please be assured that we are committed to transparent and prompt resolution for all our customers. We understand that this experience has been frustrating, and we genuinely regret that the issue with your order and the subsequent banking process created such an unfavorable outcome for you.
We are always striving to improve our services and communication.
Sincerely,
Aarti, Founder
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