Registered and set up a new account online ready for a transfer of funds. Online set up was simple and efficient. Email query responded to well within the 24 hours advertised. A telephone call was an... Toon meer
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Lees wat reviewers zeggen
So far so good . Opening the 1 year fixed account was easy . The online "signing the account application form" was a bit unusual . First time in 24 years of online banking have I done that and n... Toon meer
Bedrijf heeft geantwoord
Unlike other companies that emphasises you will get a response to your questions etc. - Stream Bank respond within 24 hrs. Verbally, your Customer services speak with a clear English voice - which... Toon meer
Bedrijf heeft geantwoord
Could have made opening the account totally idiot proof by pointing out that you have a proper bank account with them - unlike an account held with a B/Soc when transferring the opening funds. But fri... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
StreamBank is a new specialist Bank, founded to serve specialist property and savings customers with the best financial solutions, through the combination of experience, judgement and desire to find a solution.
Contactgegevens
Capital Tower, 23rd Floor, Greyfriars Road, CF10 3AG , Cardiff, Verenigd Koninkrijk
- 02039626511
- savings@streambank.co.uk
- streambank.co.uk
4,6
Uitstekend
152 reviews
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Could have made opening the account…
Could have made opening the account totally idiot proof by pointing out that you have a proper bank account with them - unlike an account held with a B/Soc when transferring the opening funds. But friendly staff on the end of the phone to help out
29 september 2023
Antwoord van StreamBank
Thank you for your review, I'm pleased to hear the customer care team were able to help you.
Very easy to register and make payments…
Very easy to register and make payments into the account
8 oktober 2023
Antwoord van StreamBank
Thank you for your review, I'm pleased to hear you had a good experience
Easy access to the account
Easy access to the account. Good return on investment. Secure log in
5 oktober 2023
Antwoord van StreamBank
Thank you for your review. We are incredibly happy that you found it easy to set up your account. Thanks for saving with StreamBank
very quick and simple account opening
4 oktober 2023
Antwoord van StreamBank
Thank you for your review, I'm pleased to hear you had a good experience
Easy to set up
3 oktober 2023
Antwoord van StreamBank
Thank you for your review, I'm pleased to hear you had a good experience
Be very carefull
Be very carefull, i opened one year bond on 6/10/23 at 6.10% wouldnt give me account detail so could pay money in, details turn up today so i can pay money in but they have secretly cut the rate to 5.90 % but made no attempt to honor the rate i signed up for, wont be getting my money thats for sure
7 oktober 2023
Review zonder uitnodiging
Antwoord van StreamBank
We’re sorry to read you’ve had a bad experience. We closed issue 5 (offering 6.1% AER) at 10pm on 6th October. If you opened you account before that time we will definitely honour this rate.
Please feel free to contact a member of the Customer Care team on 0203 962 6511 and I'm sure we can sort this for you.
Easy to open account
Easy to open account, good rates and when I had to call the guy I spoke to was really helpful.
5 oktober 2023
Antwoord van StreamBank
Thank you for your review, I'm pleased to hear you had a good experience
transfer of funds was seamless
transfer of funds was seamless
Customer Service staff answered all questions asked
Great interest rate
29 september 2023
Antwoord van StreamBank
Thank you for your review. We are pleased you had a good experience. Thanks for saving with StreamBank
Answered phone very quickly,knew what…
Answered phone very quickly,knew what info I needed.Sent me a secure message shortly after that.
The account opening was easy ,not much fuss.So far so excellent!
2 oktober 2023
Antwoord van StreamBank
Thank you for your review Marie. We are pleased to hear everything went well. Thanks for saving with StreamBank
Awful customer care
Couldn’t find information on website and customer care abysmal, I opened an account but decided not to put invest with you .
26 september 2023
Antwoord van StreamBank
Thanks for taking the time to write a review, we’re sorry to read you’ve had a bad experience when trying to find the information you required.
Please feel free to contact a member of the Customer Care team on 0203 962 6511 to see if they can help you.
Easy to set a up savings account
Easy to set up a savings account, user friendly website, good communication.
28 september 2023
Antwoord van StreamBank
Thank you Susan for your review. We are incredibly happy that you found it easy to set up your account. Thanks for saving with StreamBank
Antwoord van StreamBank
Thank you for your review Stephen. We are pleased to hear everything went well. Thanks for saving with StreamBank
Antwoord van StreamBank
Thank you for your review. We are pleased to hear that you found our service easy to use.. Thanks for saving with StreamBank
Good rates.good communication,got a…
Good rates.good communication,got a reply within a day.
28 september 2023
Antwoord van StreamBank
Thank you Ylber for your review. We are delighted that you were pleased with our service and our rates. Thanks for saving with StreamBank
The excellent website which is very…
The excellent website which is very well laid out and easy to use.
4 oktober 2023
Antwoord van StreamBank
Thank you Anna for your review. We are incredibly happy that you found our website easy to navigate. Thanks for saving with StreamBank
when i rang i did not have to wait…
when i rang i did not have to wait someone picked and help me so i am happy
3 oktober 2023
Antwoord van StreamBank
Thank you Kundan for your review. We are incredibly happy that you found our customer care team on hand to help. Thanks for saving with StreamBank
Application was quick and easy
Application was quick and easy. Website is has a good layout and easy to use. Interest rate excellent!
28 september 2023
Antwoord van StreamBank
Thank you Marcus for your review. We are incredibly happy that you found our service good and our interest rate excellent. Thanks for saving with StreamBank
No problems
No problems. I opened a one year fixed rate bond at a great rate and sent 3 lots of deposits by faster payments. All landed quickly and safely.
26 september 2023
Review zonder uitnodiging
Antwoord van StreamBank
Thank you Thomas for your review. We are pleased that you found opening a 1 year fixed rate straight forward. Thanks for saving with StreamBank
ABSOLUTELY ABYSMAL
I don't even know where to start . Several other reviews mentioned about streambank being amateurs I think that's an understatement. Technical problems and glitches are the norm and don't even think about contacting them you will not be able to get hold of them. The service is what you would expect in a third world country . Avoid like the plague
1 juni 2023
Review zonder uitnodiging
Antwoord van StreamBank
Thank you for sharing this feedback. We’re sorry to hear that you’re unhappy. We would like to discuss this further with you to understand the reasons for your feedback, please contact Steve Williams, Head of Operations on 02039734788 or email customercare@streambank.co.uk so we can look into this for you.
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